Resolution Physical Therapy

The only reason that this review has ANY stars, is because Linda is a WONDERFUL physical therapist — after a terrible and traumatic elbow injury, where my ortho surgeon told me I might never regain full range of motion — she’s helped me tremendously in only 3 sessions, and I planned on continuing with her weekly through the end of the year. She has a lovely demeanor, and made me feel safe to continue to push my limits. Keep in mind — I’d used all my insurance covered PT for 2015 previously — so this is all out of pocket and gets quite pricey.
The problem lies with the management. I had an initial agreed upon rate to start — which was charged to me totally normally in my first session — thereafter, what I was charged changed each time I came in — ranging from $ 20 to $ 50 add on charges — and the appointment scheduling process did as well. Concluding in a completely unreasonable conversation in an abrasive argumentative email from the owner — which was totally unjustified and unprofessional.
I will not be returning to resolution therapy — both by my choice due to this instance — and seemingly by their owner’s email below informing me I’m «no longer allowed to return» — in the end, over a $ 50 no show charge, when I would have spent over $ 1k through the end of the year.
I really enjoyed working with Linda, and this has nothing to do with her. I have never dealt with such an altercation over such a silly policy — it should have been waived for the one time exception and we all could have moved on. After each of these instances though, I feel like pricing is just a hook to get you in the door — and then they just try to tack on all these hidden fees to see just what you’ll put up with. Physical Therapy is intensive enough, I don’t want to have to negotiate to pay my normal rate at the end of every session as well.
Story details below:
1^st time: they emailed me a confirmation of my appointment date/​time — and I was charged the agreed upon rate.
2^nd time: they emailed me a confirmation of my appointment date/​time — and then tried to charge me the agreed upon rate + $ 20 on top of it claiming my appointment had gone 15 minutes longer — so I owed more. I explained to them that this was not agreed upon, and you can’t just run over and then charge by the minute. It would be like a masseuse doing a 75 minute massage instead of 60 and then the spa trying to charge you for the extra time. They relented and I paid the original agreed upon rate.
3^rd time: I did not receive an email confirmation — so I called and left a VM and sent an email the morning of to get a confirmation — they responded that my appointment had been the day before and I missed it. I explained i didn’t receive the normal confirmation email — which I was relying on and had confirmed would be sent at time of scheduling. We rescheduled to later that week.
Rescheduled 3^rd appointment: they emailed me a confirmation of my appointment date/​time — and I was charged the agreed upon rate + a $ 50 no show fee. I explained to the rep what had happened — and there had been some mix up with the scheduling and she charged me the original rate and said she’d discuss the $ 50 no show with the owner.
I then received an email from the owner asking me to mail a $ 50 check (mind you, I had an appointment the following week, so not sure why I’d need to mail it) I explained the situation to her and what had happened, that I didn’t intentionally miss anything, but that there was some mixup with the scheduling and that it didn’t seem necessary as it was a 1 time miscommunication on both ends.
She responded saying that I should be grateful of the rates they gave me, and that I need to pay $ 50 if I’d like to proceed with Linda.
I let her know I would need to think about how/​whether to proceed, and to cancel my upcoming appointment for the time being, and that I’d re-​asses.
Below is the response I received.
resotherapyla
6:02 PM (15 hours ago)
to me
Yes you are definitely taken out of our system. I hope you realize what a great deal we gave you and are thankful for it. You will not be allowed to return to Reso.
Sent from my iPhone
Layne K
8:30 AM (1 hour ago)
to Rachel
Yes — Linda is a wonderful therapist. It’s unfortunate that we couldn’t come to an agreement. Best of luck.

June is an amazing physicial therapist. Not only kind and sweet. Very smart and knowledgable.

I’ve been going to Resolution for almost five years, and have worked with at least half of their trainers over this time. Resolution is an incredibly professional, warm, welcoming and healing place. I came on a physical therapy reference for a small back issue that I can barely even recall, and stayed on as a fitness & workout client. It’s a 25 minutes drive from where I now live, and worth every minute in the car. Their pilates gear is in perfect shape, and their trainers and therapists are all world-​class.

I have been going to Resolution Physical Therapy for almost ten years. I have been helped with various issues including neck, hip, lower back and shoulder. I believe in improving my health, not giving on to the aging process. I’m 62 years old and feel great. It make take time an effort but with Resolutions help I have been able to over come my physical problems. They can show you so much to help you help yourself recover and strengthen your body. I highly recommend it.

I originally started at Resolution PT for a torn rotator cuff. I had Physical Therapy at 2 other clinics on the west side with very little improvement and continued pain and inflammation in my shoulder. All of Resolution physical therapists here are experts at reducing pain/​discomfort, increasing mobility, gaining strength and healing. Resolution also offers Pilates reformer classes. I have become a 3x a week Pilates devotee. Resolution’s Pilates teachers’ are wonderful. Other studios have large classes where it is difficult to make sure students are safe and have the correct form. Resolution classes are small (no more than 3 students) and I always get the personal attention I need. My shoulder is 100% and I feel stronger, leaner and more flexible from practicing pilates at Resolution!

I received outstanding care from Caroline Hsu.

Was sent to Resolution by my back doctor for an injury which didn’t resolve with the usual couple of visits to my chiropractor and some rest.
This is an EXCELLENT physical therapy setup, clean and beautiful, where I was delighted in particular with three wonderful therapists. The owner, Rachel is very knowledgeable and skilled, as is Ariel, another wonderful PT there. Theraputic deep tissue massage by Linda is among the best massage therapy I’ve ever had, and I’ve been to many wonderful places including all three Canyon Ranch locations.
They employ heat, ultrasound, manipulation, cold, deep tissue massage and Pilates in a highly skilled and warmly empathic fashion. I saw clients of all ages and types there, and everyone, as winnie pointed out, is treated with kindness and respect. Highly, highly recommended.

I have been doing Pilates workouts for years and years. I can state categorically that Resolution offers the best of all things «Pilates.» The equipment is first rate and kept in tip-​top condition. The staff are all highly experienced, patient and kind. There is no «intimidation factor» at all. This is the best Pilates studio I have ever worked out in with the finest instructors. I can not rate it highly enough. Young, old, male, female, all clients are treated with great respect and care. Easy parking is just frosting on the cake.

Great Pilates workout! Most insurances are accepted if you have a prescription from your doctor! Caring staff and unique environment! Check it out!!!