Reliable Auto Repair

Reliable is a fantastic auto shop. I went in for a minor issue and decided to see if they could help with something else. It was much more serious (a leaking water pump) and had been affecting my car for a bit of time. I’d taken my vehicle to other auto shops and had always walked away because of the quotes they gave me, and I was always cautious because they never really inspected the issue.
First of all, Hero and Arsham are great guys. I spoke mostly with Hero but they were always very straight-​forward every time I visited as they diagnosed the problem and walked me through it step-​by-​step. They also told me of the future implications if it wasn’t taken care of soon. They let me into their office and clearly pointed out the parts and components of everything involved on the computer, and they showed me the system they use. For how small and independent they are, Reliable is still just as competitive and faithful to their clients.
Their quote was lower than other places also and that’s important, of course, but what I was most pleasantly surprised by was how I was treated as a customer. We discussed the proper way to fix it, they worked around my schedule which I appreciated, and they fixed it in a very quick amount of time considering the amount of labor.
They’re honest, and you can tell immediately when you talk to them, which is absolutely essential because of how much we rely on our cars in this city. They have excellent communication and they’re very well educated on the ever-​changing nature of the business — that’s why they can service just about any type of vehicle.
Not only did they fix it but they checked the levels on the engine oil (something a lot of shops conveniently forget to do) and I was given Hero’s personal cell phone just in case I have a question or need immediate help. I only live a mile from the shop so I know I can count on them.
I highly recommend Reliable Auto Repair to anyone else in the area.

HERO IS FANTASTIC!!! My dad has been going to Reliable for nearly 25 years (I’ve been going for slightly less time)…
Hero is a hero and the work is RELIABLE!

I’ve been going to reliable for at least 15 years, because in every case, with the variety of automobiles I’ve brought there over the years (everything from a 70’s era Jaguar with a Chevy engine, to an RV), they’ve always shown me these characteristics:
1. Honesty. They actually look, and they tell you their real opinion. They never, ever upsell necessarily.
2. Workmanship. In all that time, and with all those vehicles, just about every job has been solid and worked well without a need for a return trip to fix the work already done.
3. Rates. Their rates are competitive, and they do not pad hours. The amount of labor is very reasonable, sometimes surprisingly low, for the jobs. I suspect that is due to competence.
I don’t know about you, but those are the three things I need from a mechanic, and I always get it at Reliable. For years it was run by Henry, and now his brother, Hero, runs the show with the same forthright, friendly service and quality.

Excellent service and friendly staff close to home… Stopped in for a Smog check and it took only 10 min. Thanks for the great service Hero!

Honest and fair. I had problems with my old car, it was the catalytic converter — way too early for that to be breaking but the car had a ton of problems for the last 2 years. They suggested that I sell the car after telling them the list of problems I had been having.
My budget is limited so I had to buy a used truck. They offered me to come in and they’d take a free look at it to make sure that I was making a good decision.
I moved out here a year ago and left behind a mechanic that I loved and trusted. I’m so lucky and happy to have found Reliable. They’re equally great and I was worried I would never find that again.

It’s wonderfully comforting to find an excellent, trustworthy mechanic! I’ve been going to Reliable Auto Repair since I moved to Glassell Park a year ago and I couldn’t be happier with the service! I always deal with Hero, who is awesome! He always gives clear explanations and great advice on preventative maintenance. Highly recommended!

I’ve been going here for 15 years or so, with a variety of cars. Henry is super real. Fair, finds the best price/​value option, never does work that isn’t needed, but really tells when it IS needed. Prices are competitive, but it is the quality of service that sets them above.
It’s a small shop, but gets a lot done. Highly recommended.