Quest Diagnostics

Got here at 7:10am on Saturday, at the end of the month. The time and day is relevant because it was already busy 10mins since it had opened! There were at least 15 people signed in as a walk-​in by then! But outside there were plenty of metered parking that takes card. Parking meter starts at 8am. The wait for me was 50mins because I was a walk-​in. But it was a Saturday and it was the last day of the month, so that could have been why. Waiting area is clean, people working there are efficient and have good vibes. No complaints!

I had used this Quest Lab on Grand Street last year and my experience was professional without incident. However, this time it was a nightmare. I always make an appointment. I arrived and had short wait and when I was called in for my blood work the tech started complaining that they had so much to do and they were so busy and that Quest should provide more assistance for them. She was very rushed. Let me begin by saying that I don’t bruise or have any issues with blood tests. I usually can’t feel them inserting the needle. The phlebotomist doesn’t have me rest my arm on that plastic support – she just had me dangle my arm down in front of me… and she inserts the needle. OMG – did that hurt and the burning sensation went up and down my entire arm. I told her to take it out. She then tried my other arm although not in the usual spot, a bit lower. I don’t know if that was a factor in the resulting problem. After the completion of this woman drawing my blood I left Quest. As I was leaving, I was not even 2 doors down from Quest, my right arm, (the 2^nd one to be drawn from) I had a big swollen thing near where the blood was drawn. It was so strange looking— the size of an actual golf ball and really hurt. I went back to Quest. They do not even have a nurse there to provide advice. Both of my arms were sore at this point. I left and went to the Hospital across the street. I showed the nurse my arms. She said that this can happen when someone is rough when drawing blood. I also found out that the burning in my left arm was from hitting a nerve. It is now a week since that test. I still have 2 bruised arms. My right arm that had the golf ball size swelling was purple and had spread go cover a larger area– approx 4 inches. It is still very purple and now intermittently sore. I have called Quest Labs to complain 4 times. I have left my phone number. No one has responded or ever called me back. DO NOT GO TO QUEST LABS ON GRAND STREET IN LOS ANGELES. I will ask my doctor for a different referral next time. If Quest had called me back or even responded to the on line questionnaire they sent to me I might reconsider. Quest as a company never responded.

Came here today to get some bloodwork done. I didn’t have an appt and I showed up before they opened and there were already 15 people waiting in line for them to open so I thought I made a huge mistake coming when they open.
Actually it was fairly quick and I was in and out in no time. The location is across the street from California Hospital so it’s kind of in the hood although I walked there because I live in the hood too. LOL! Actually parts of South Park are super nice and… well some are not.

Good location and great access to parking. Meter parking close by. Professional office and staff. Longer wait without appointment but awesome that they are open Saturdays!

I’ve been here a couple times to do my blood work and recently allergy test and although I hate going to labs, the people here are good.
I suggest making an appt. before so you don’t have to wait a mysterious amount of time.
Also this lab is smaller than the one located in downtown Good Samaritan Hospital.
The lady working in the front, who also draws my blood, is really cordial and professional. I like that.
I just don’t like this whole system.
I wish this can be done during my doctor’s visit or at least in their office.
I park on 14^th street.
It’s meter parking, $ 1/​hr.