Puppy Love Pet Spa

This place just seems to have gone from good to bad to worse. They’ll book your dog in for a bath/​hair cut and then put them in a cage for three hours in order to cram in the bookings. Several occasions my dog has come back visibly distressed from the experience which in light of the above is no surprise. What’s more they just do a shoddy job — never feels like there’s any attention to detail to the coat trimming /​grooming resulting in patchy /​sloppy work. Furthermore the young guy on front desk needs a lesson in communication & some simple old fashioned customer service. Always feels like he’s either half asleep, stoned and would clearly rather be else where. No thank you.

We love bringing our fur babies here! Gustavo the groomer ensures that him & the staff get the specific hair cut we want on our Pomeranians. They come out looking fabulous. This pup spa is always über clean & our doggies love playing in the doggy play pen after they have got their grooming done. Highly recommend this place to all.

This is my 4^th or 5^th time taking the pups for a grooming here. The groomers did a good job, but the receptionist was not very nice, he told me the wait would be 3 or 4 hours (it’s usually 1 – 2 hours). Then he called 1 hour later to tell me they were ready…
The other thing that bothered me is that I asked him to give both my dogs pink handkerchiefs and they were given red & yellow. Finally, after paying, I had to ask him for my dogs’ collars. Not happy with the front end service, he simply was not nice or attentive.
Time to find a new groomer!

I have been coming here for almost 2 years now and never had a bad experience. The staff is great and very accommodating when making an appointment on the same day. My dog always comes out happy and with a great cut and wash.

today 3 weeks ago i took my dog to Puppy Love Pet Spa for grooming. 24 hrs later he was dead.
when i dropped him off i explained what i would like and i was told: «no problem. it will take 2 hrs.»
i went back home and waited for a call. after 2 hrs i called and was told that the groomer wants to talk to me. i was surprised when she asked me what haircut i wanted…(have they not even started yet) and she said he will be ready in another 1.5 hrs.
then again. no call from them. i called 1.5hrs later and was told he is ready for pick up. at arrival the front desk person told me that the groomer wants to talk to me. so she comes out with my dog and told me that he was sooo scared. he peed and he had a seizure (…)
i was confused as why they did not call me asap when that happened and why they would proceed with the grooming if he was extremely scared.
then after a sleepless night of heavy breathing i took him to the vet and 4 hrs later he had to be put to sleep :((i was devastated… the vet told me that it looks like the inhaled vomit and was suffocating.
i do blame the groomer for not calling me to let me know about the situation asap. she should have never finished and i would have picked him up. i would never recommend this place to anyone.
they don’t care about the animals … only about the money.

So far friendly staff and from previous recommendations awesome work! I will definitely bring back the dog my self since it’s a really friendly environment!

I have two little 10 lb short-​haired dogs and they both had baths at Puppy Love this morning. The owner or manager was smart and courteous and my dogs look GREAT and they weren’t thirsty or upset at all when we arrived home.
«Highly Recommend»” and that’s rare for me. They are definitely paying attention.

Best dog groomers in Eagle Rock. Great prices and service. Our dogs are always happy coming home from their shop.

excellent grooming, our golden retriever looks so much better! Even got flea medication and a new bed:)

Love this place! The staff is friendly and welcoming and they always do an amazing job on my pups! I have an American Eskimo and a Pomeranian which means LOTS of fur and they always look show quality after I leave Puppy Love!
***TIP*** Get the belly card when you go, you rack up points every time you take your dog in to be groomed and after 5 or so times you get a free bath! So worth it!

We love bringing Einstein here! They always have time available without having to plan ahead with an appointment. We live in Echo Park and the staff and service at Puppy Love is worth the trek. Their prices are highly reasonable and Einstein always comes away with a cute bandana.

Our last groomer recently changed owners so we we’ve been looking for a place to take our yorkie for her seasonal cuts. We found puppy love on Unilocal and based on its good reviews decided to try it out. Their reception area is very nice and they even have an area for pups to run and watch tv while they wait for their owners. They were able to squeeze us in last minute on a Saturday and the price ($ 45) was more than reasonable considering our dog can be a handful.
The only reason I’m not giving this place a 5 is we weren’t able to meet the groomer and talk through what we wanted and let them know our dog can be difficult. It almost felt like an assembly line and was missing a sense of warmth and care. Our dog is like our child so we want to be assured she’s in good hands when we drop her off. I would recommend having the groomers come out and talk to owners. It puts our anxieties to rest.
Definitely will be back.

If I can give no stars I would. I came across this pet groomers driving by. I wanted to take my 1 year old Pomeranian for a hair cut, specifically a lion cut. As I entered the salon it had a cute modern setup inside, looked very clean with bright colored walls. There was a gentleman standing behind the counter on the phone, and as I patiently waited I looked around, I was the only guest at that time. Finally I was able to speak to the guy and request that I wanted my dog to have a lion’s cut. He seemed to be confused about what I was asking for. There was also a strong language barrier but I was able to have him look at the computer, and on the receipt I even sketched out a drawing of how the lion’s cut looks like. So he gave me an estimate $ 40 and was told to come back in a few hours. (This guy turned out to be the owner)
Now this is where it got ugly. Upon my return, there was a different guy at the desk and I told him I was here to pick up my Pomeranian. He opens the doors that leads to the grooming tables and out comes running this chihuahua looking dog. With no leash, just running loose around the lobby. It took me a minute to realize that was my dog. Completely shaved to the skin. The only hair, with length she had left was her tail. I was in shock, I looked at the guy and told him this was not what I asked for, so he runs back to the groomers and they all come out arguing with me that they were told by the owner to give her a Teddy Bear hair cut. I was disappointed and the groomer just shrugged his shoulders and said well we can take 5 dollars off making me still pay for the bath. I paid and was so upset, that my partner heard what just happened and so she decided to call them for a full refund.
Well it then just got uglier, the person who picked up was a woman and she told us to send her a picture of my dog before and after the hair cut. In which I did and then she had the nerve to tell me «oh is that really a pomeranian, she doesn’t look like one, «I was so upset at the customer service. They finally told us to come pick up my money and never apologized for there mistake and lack of communication within their team.
Horrible service, horrible staff and unprofessional work ethic. I have never returned since! Went in asking for a lion cut and left home with a chihuahua cut.

It’s my first time having my dogs groomed here!!! OMG i love it!!! Will definitely come back here! They did a very good job with an awesome reasonable price!!!
All i can say A+++++

Loved this place! Called and was able to have a walk in. Nice open spot that is very clean and organized when you walk in. They have accessories, treats, and also pet supplies for you in case you may need them. The people at the desk are very helpful and nice too.
I asked for a summer cut and flea bath for my shih-​tzu. They really did a good job on her too. My dog came out happy and all pretty ready for the weekend. Can’t say enough good things about this place! Prices are reasonable too. Only $ 50 for what we got.

Brought my poodle, Magnus, for 2^nd time around. Just like the 1^st time, they did a good job with my dog except for a minor flaw — again they didn’t file his nails.
Anyway, I’ll continue taking mg dog here. Everyone’s wonderful. Facility is bright, clean and welcoming. Most importantly, pricing is very reasonable.

I am super bummed to be giving them one star since i have been bringing my dogs here for almost 2 years now. I brought both of my dogs in last week for their summer bath and a few days later after being nowhere but my house they are covered in fleas. This has never happened before at puppy love for us so i am not sure if there was perhaps a dog in there that had them and the brushes were not properly cleaned or what. But after spending $ 140 on dog baths i would expect that my pups would not come home with fleas. This has been very disappointing.

Been bringing my Yorkie for the past 2 ½ years, and so far we like to how they groom him. Its a reasonable price as grooming can be very expensive, they do a pretty good Job & it’s close to home…

I’ve been taking my little mini schunauzer Sadie to Puppy Love since I adopted her a year ago. They are absolutely awesome and attentive and I love the little scarves they don on my puppy when she is ready to be picked up. And the best thing about it is that they care about the products they use on the pets and consult with me what they think is better for my dog’s well being. (Like last time, I wanted a flea bath but they combed through her fur and saw that there were no fleas and they called me and said that they’d rather give her a hypoallergenic shampoo wash because the flea shampoo is a bit harsh for the skin if not necessary). I definitely recommend Puppy Love to anyone who love their puppies~*

They did an awesome job! Our dog is so clean and handsome now :)
Highly recommend! Clean place, easy to make an appointment, nice people, and they put a cute bandana on your dog too!