Public Storage

The facility was easily accessible, clean and secure. Jovan was very helpful and insightful.

HIDDEN GEM —
I was researching the Public Storage facilities in my area in order to store some furniture short term. Definitely needed a ground floor unit as I’ll have a lot of movement. Jovan went out of his way to accommodate me and it is greatly appreciated. I REALLY like that this PS is out of the way rather than being one of the huge facilities that are difficult to get in and out of. The only caveat to all this is that I wish the facility had longer hours for access — it’s basically business hours on weekdays and weekends.

Awesome Place, With allot of space and well educated and positive workers, Jovan helped me today, really Awesome Guy, Really knew his stuff and also offered some products to protect my belongings, will be sure to recommend people

Best choice for storage I found in LA! The prices were great they always have amazing deals going and make an effort to get you a great deal. Jose helped me out at the front desk, really took his time to make sure I understood everything and showed me around to my unit. Thanks Jose!

Amazing service and prices! I was almost shocked at how well Megan treated me as a client! It’s been a long time since a good old-​fashioned service experience happened like this in Los Angeles. Going out of the way to save me money calling different locations to fulfill our needs. Outstanding, sincerely and we really mean it, it was outstanding!

Super clean. Super easy. Super helpful. Yes yes yes. Winning!!! Hours are great. Feel secure that I’m in charge of my stuff !! Honest and great deals! Make sure to make a reso!

6÷15÷2015− Jose was so helpful. I needed 2 large units, moving after 35 years. He quickly had me registered and made sure I understood everything. Security there provides me with a comfortable feeling, he was there to help the transition go smoothly. He aided my family and friends to get everything in making sure they understood and he helped find the tools to unload with. Thank you Jose.

Megan is a wonder! Not only did she check and make sure my storage space was appropriately sized for my needs but she guided me through additional needed materials. Once she even let me come in just at the cut off and store my items (of course I was respectful of her closing and the system) but it was just her understanding and genuine care about us as clients/​customers that makes me feel I made the best decision with where I store my items. Thank you Willoughby Public Storage for giving that small town everybody knows your name, and they’re always glad you came” vibe in a tough city like LA.

The guys who work here are friendly and knowledgeable. Seems to be a secure place and is clean. Wish the hours were a little longer (meaning wish they opened earlier and stayed open later). The average person usually works 9 – 5, and their hours are 9:30 — 5:00. So that is about the only down fall.

Great storage location! It’s conveniently located and it’s in a more residential neighborhood. easy access. Property Manager Caesar is vey welcoming and takes the extra steps to accommodate and inform. Pleasure having this experience especially when moving is so challenging.

Jose and Andrew were great. Goerge was also very helpful. Got me into my space really fast.

Jose and Andrew were great to work with. They were very professional and efficient. Thank you so much!
Michael

Nicole was great, made the pain of moving and storing quick and pleasant.
Thanks you,
Khalif G.

This facility was convenient and close to where I live. Jose was amazing and Nicole has always been helpful when I went to gather information before making my decision on where to put my things. I was a walk in so I got extra focused customer service. I guess I will make sure I get my things out before the jack my rent up to the $ 40 like they did one of the other people that reviewed them.

I had a very pleasant experience dealing with Nichole at this Public Storage. I only used it for one month. I was under a lot of stress and deadline but Nichole helped in every way.

This location is terrible and with the new GM Matt it seems it keeps getting worse after the old GM George Vasquez left, i have had this unit for 2 year and i pay it every month, this past month had a car accident and chaged jobs so pay schedule changed, i got behind on bill and now my stuff is headed to auction with a lien and late fees that total 287 dollars, i asked Matt the new GM could he just wave the fee one time for me cuz my plan is to Move next month and so i wont have my things there long at all, he basically said go to hell and he couldnt help me out, no customer service, no understanding like a robot, thats not how u treat loyal and paying customers. I paid my unit as always but just wanted to let you know find another storage place if u ask me they are money hounds and price hikers for a storage unit, i can put my belongings anywhere. I miss Nicole and George they would never let a paying customer lose thier belongings that have irreplaceable memories, but this is the new extortion fear and threats of you losing everything instead of resolution and progress. Systematic garbage. I will be removing my belongings from there. Terrible people who run the place.

This location is super clean and gives Amazing service ! I Jose and the sweet girl who is a manager are very helpful they take the time to help me and understand me as an individual. I have my training equipment here and it is heavy and both of them see that and have asked if im ok Or needed anything. Service like this is unfortunately hard to find these days and you can find it at this public storage location !

I’ve rented here before and had a more then happy experience both times. I wish I remembered the young lady who helped me out before but this time I was assisted by Jose.
I made a reservation online, Jose called to confirm and set up a time for me to come in later that day to fill out paper work and begin my move. After I arrived he quickly got my paperwork started, helped me out with merchandise I needed and made sure to show me to my unit and walk me through all the steps of accessing it.
Such a cheerful and pleasant gentleman. So quick and helpful. Had answers to each of my questions.

DO NOT RENT AT THIS STORAGE FACILITY OR ANY OTHER PUBLIC STORAGE BRAND!
I rented an unit 4 months ago for $ 150 and not I got a letter in the mail saint that my rent is going to increase to $ 190!!! Out of nothing. I called customer service and they were SO RUDE to me, saying that everyone is subjected to an increase within the first year. YEAH RIGHT, I wish they would have told me that when I was signing the contract. Now I have no choice but move out.

BEWARE OF PUBLIC STORAGE. I rented a space at public storage and what a mistake that was. My family was in hard times and I was late on a payment. All they did was put a late fee and a lien charge. They are thieves. All they wanna do is auction your property. My location was north hollywood on vanowen. The girls in charge there r gabby and eileen. They r 2 of the most unhelpful idiots I have ever met. They work at pubkic storage but they think they are lawyers. I called their corporate office and they were just as rude as the 2 morons in north hollywood. This is a bad company that onky trys to obtain ur belongings as soon as they can. If u wanna keep ur stuff don’t use public storage.