Promo Dart

Unilocal needs to have a rating that’s below poor. Because Promo dart don’t deserve one star.
Promo dart’s slogan is «How can I make you smile?». It’s more like: «How can I make you cry? or How can I charge you more for the service or items they never send to their customer.»
I was in charge of purchasing the polo shirts. I chose Promo dart because it’s close to my company. Terrifying stories happened!
First they want to charge us more for over 5000 stitches on our logo, then they charge us pre-​payment and never refund the $ 100 for what they say «digitizing fee». Which I have never received any email with any file.
Promo dart is the one who took our order, charged the money from us and then say «we are out of stock». Then charged $ 100 for logo digitizing that they never sent to us.
I called, and first they promise to refund the $ 100. and then they kept the $ 100 for 2 months, never refund it. When we called again. The sales manager Karla Carrillo that took my order is no longer with the company.
The accounting person Linda McWhinnie told me the owner just had a new born baby and breast feeding right now. She can not refund me the $ 100 until she talk to the owner which who knows when will get back to work.
She said she will present the case and get back to me within a week. Come on, it’s only $ 100 and an accounting person cannot refund that $ 100??? Sounds like a joke to me. or they just want to rip you off.
The owner of my company was already very upset with me that I was the one who’s in charge of this purchase and couldn’t even handle the $ 100 refund. I have lost the trust from the company that I work for and the owner because of Promo dart’s below poor service.
The situation has gone really bad with this company. NEVER NEVER NEVER order from Promo Dart and please do tell your friends in purchasing to NEVER order from this company. Scam!!!
I have gone with another company All Star Logo in Vernon, they sent us the digitizing within 8 hours. If you are looking to receive excellent service, I highly recommend Edmond from All Star Logo
for any T-​shirt, polo shirt or promotion item needs.
All star logo only charge half of what promo dart charge, and the service is way more professional better than Promo dart.
Please spread the word and to never order from Promo dart!

I agree with Marcia: go elsewhere. It sometimes took me 2 weeks to even get a response from them. And if you must use them, at least stay away from Karla.

No good. been 2 weeks and my order is still not processed. Stay away — many other companies out there with faster service.