Promenade Car Wash & Spa

I brought my 27 year old Saab in for detailing, and the paint looked 27 years old.
Juan, the manager, and his crew Timothy and Jonathan were very friendly and good humored, making it a pleasure to deal with them. When I returned in a couple hours to collect my car, they’d transformed it into a thing of beauty.
Without hesitation I’d recommend these guys to anyone who wants a meticulous job done on their ride, and also the pleasure of dealing with some nice guys.

Have Dbl cab white tundra and my paint was dull .Juan right away did a section a showed me it can be repaired. Juan and his coworker did a great job. I will definitely come back for their service

This place is super lowkey and must say not as expensive as I thought it would be. WATERLESS wash left my Jeep VERY clean. I was impressed with the turn around time even after my Jeep has months of dirt and grime on it. Very pleased might definitely make this my monthly goal.

The guys here were great. Car is spotless! Easy place to find. Took most of the day, but they let me leave my car there and I came back to get it the next day.

This place is amazing. You pull into the garage.
And pick the service you want.
I got the mini detail on my 2004 ford ranger truck.
They did an amazing job! It looked like it came off the show room floor.
We are talking about a 10 plus year old truck.
So I came back the same night with the 20% coupon. And got my over car taken care of.
Thank you so much for being Professional.
And go eat sushi upstairs !

Great auto detailing! My car never looked better. The service provider, Juan, was fantastic.
He explained everything they were going to do and had it done in the prescribed time.
I could not be happier with their service. Thanks!

Great place to get full service wash and detail. Very professional with great location

Nice people they did a great job getting the stains out of the seats of my husband’s dirty work car! They were awesome!

Just picked up my car from here and I am SO happy.
I don’t get my car detailed often, but I had just taken a camping trip in the desert and my car was full of playa dust. I had tried to clean it off myself but the going was tough, so after shopping around on Unilocal I was debating between Overland Car Wash and this spot. Upon reading the reviews, I saw that there was a Groupon available for this place, and the Groupon service included a wipe down of the engine, which i badly needed. The Groupon was for exterior detailing + engine wipe down + duct cleaning, but when I called to make my appointment the girl told me I could also add on interior cleaning + floor mat shampooing for 40 bucks so I said yes please. (sidenote, this doesn’t seem like a common add-​on they do so I’m not sure if it’s always available at this price).
My great experience started from the very beginning, when I was greeted by the service tech Juan who was very open and friendly. He never tried to push anything onto me that I didn’t want. When I came back to pick up my car he was there to greet me again and show me the work they did. He even brought out a flashlight to shine into the nooks and crannies to show me that they really did a thorough job. Juan also made sure to let me know that he wanted me to be happy with the job, and if there was anything missed they would take care of it. When I popped open the hood and looked at my gleaming engine I was so happy because I know how hard that dust is to get off.
Usually in my experience when I use a Groupon I get lesser service, and my car was also not as nice as the other cars getting worked on, but the treatment I got was top notch.
I highly highly recommend this place.
The only thing I regret is not bringing more cash because I felt that they deserved a larger tip than the one I gave.

Both my husband and I got our cars detailed here.
My husband’s 10 yo Infiniti never be this nice & smooth since it was new!
Juan and the other staff were very nice, worked so hard and made sure everything was done right.
We appreciate their service and will recommend them to anyone.

We wanted to detail our cars before putting them up for sale. These guys took care of both of the cars and I know that the appearance went a long way towards the sales we made on our cars.
These guys worked late well past closing time to make sure they did the job right and they didn’t miss anything. They also said we could come back at any point if something wasn’t to our satisfaction. We didn’t need to return. They did a beautiful job. Made me think twice about selling my car ;)
Apart from a quality job well done, these guys are just clearly hard workers and I appreciate that and will return next time I get a detail.

This would be my first time writing a review for car wash. Five stars for them! Their service is great, friendly, and affordable! Every stain is cleaned. This is the first time I haven’t found flaws in a car wash!!! Greatly recommended! There is also a shopping plaza on the top floors so you have many things to do while they beautify your car. My car is impeccably clean!

I was greeted by Juan upon entering promenade car wash he was very nice and courteous. As I started to explain about my mirrors and difficulties with previous car washes he listened patiently and told me he understood BMW’s have motorized mirrors. First time anyone’s ever acknowledged understanding that after having my mirrors broken at another place.
The hand wash came out amazing! Their place is super nice and clean and they use eco-​friendly products and hardly any water which is awesome considering California drought.
All the guys are super nice… Love love love they took such car if my car!
AND they VALIDATE your parking garage stub! So parking is FREE. wow. How nice!
They are inside the structure past the valet towards the back …

Fantastic job! My SUV was in horrible condition from the rain a few weeks ago, both inside and out. I almost couldn’t recognize my own car when it was done. The nice man stayed til 8:30 to make sure everything was spotless inside and out! I wish we had places like this for $ 25 in the OC! Will be back whenever I have time to kill before an airport pick up!

I made an appointment a week prior to taking my car in. I believe my appointment was on April 18, 2015. I found Promenade on Groupon; however, I did not buy the Groupon because the option I wanted was not available. The car I took in was a black, 2006, small SUV. I don’t believe I have ever had this car detailed. I usually kept it washed and vacuumed and wiped down the interior often myself. When I took the car in, they ended up charging me $ 20 more because my interior needed more work, which I understood. My mats and cloth seats were showing a lot of wear. It took approximately 6 – 7 hours to detail in and out, which they informed me of before leaving my car. All of the workers were really nice and cool. Even when I called to make the appointment, the boss got busy and had to call me back and he actually did.
When I came to pick up my car, I was astounded at how shiny and clean it looked. A different guy from earlier took me around my car and showed me all that was done. Under the hood looked like a brand new car. Actually, the whole car looked brand new. So of course, I started driving this car more often. There were some spots that they could not get off. It appears to be tree sap or something sticky but I understand that those things are not promised to come off. I will work on those myself. They said that they used a clay bar and I believe they used a waterless wash on my car too. I’m not absolutely sure because I was not there but I saw them cleaning other cars that way and I don’t remember seeing any water on the ground while I was there. I was always curious about whether the waterless wash actually works.
My car is usually parked uncovered and sometimes for days at a time, I noticed that after the detail it did not get as dirty as fast. I actually started to lightly dust the car off after a couple of days to keep the dirt from building up and the dust came off easily. Also, rain started coming down in the last few weeks and it seems as though the rain just rolled of the paint and the car still looks good. It’s been a month later and I have not washed this car and it is not dirty. I’ve had to wash my other car though. I’m sold! I will be getting at least the outside detailed once or twice a year. And I will definitely take my jag in for exterior detailing just to get the clay wax.

I bought the groupon deal, «exterior detail, paint sealant, duct cleaning, engine wipe down». I called in the morning and asked if I can come the same day and pick it up in the afternoon, the guy says I can bring it in.
After the detail finished, I think they did a good job, on exterior detail. Very clean in and out, so I left. But after I get home, I realize that I did not check the engine. It is full of dust, and obviously they didn’t do the engine wipe down and I doubt the duct cleaning has been done.
Overall, they did a good job on what they did. But there is something they completely ignored.

My husband and I brought our very dusty and dirty white Avalon in for detail wash and was pleased with the end result. It was my first time here so had no idea what to expect — so glad we came here. I came in early on a Saturday and found few cars ahead of me. It gets packed so opt to go in a bit early. Juan is an awesome gentleman with extraordinary customer service. Our Avalon was filthy inside and out, and when we picked it up from Promenade Car Wash, it looked like a completely different car — it was like brand new. I loved the fact that they were thorough and up front with what they can and cannot do. We actually went to pick up my car a bit early, but Juan was gracious enough to let me know that they were not done because they were still cleaning my car to perfection. Trust me, if you don’t like perfectionists, don’t bring your car here.

First, i would like to say that the customer service here is amazing! Even though they no longer sold the groupon for the elite package, they told me that they would go ahead and give me a discount.
As far as the detailing job, i was disappointed. Unfortunately, the place was closing so they missed allot of areas on my car, but the manager was very easy to talk with and wants me to come back so they can do it right free of charge.
The work that they did do was otherwise excellent. I cant wait to go back and have my car finished so i can give this place 5 stars.

Sure, it make take a few hours or more depending on the service, but «All good things come to those who wait».
In my mind, every moment someone is spending breathing life back into my car’s appearance is a moment I can wait. The guys at Promenade Car Wash & Spa truly did a wonderful job and I left with a super clean ride.
And as others have stated, parking is $ 3 bucks to get in, however the boyz will give you a validation to get your $ 3 bucks back on the way out.

**CAUSED DAMAGE TO MY CAR AND DID NOTHING TO RESOLVE IT**
Sounds like some people have been happy with their experience here, but it appears that when they accidentally cause damage that there is no recourse for resolving it. I am not the only one who’s reported damage to their vehicle and a subsequent lack in accountability. You’ll have to ask yourself if it’s worth that risk. I would seriously warn against it.
As I was driving away after my detail, I noticed that some of the laminate near my gear shift had peeled away as if it had been scrubbed too hard. Then, I noticed a large scratch on the top of my dash. I was in a hurry so I couldn’t take the car back that day, but I called the following day to report the issues and emailed photos at Manny’s request. I got a call back from Jesus who asked me to bring my car back in. Of course, doing so wasn’t convenient, but I agreed to do it. When I was able to take the car back in Jesus wasn’t there but I showed the tech who originally worked on my car. He said he’d try to repair the dash scratch, but that he couldn’t fix the laminate issue that day because it would require additional material from the manufacturer which is exactly what I expected. After working on the dash scratch he reported that he couldn’t fix that either because it was too deep. He assured me that he’d have one of his bosses give me a call and that they would take care of the damage. Nothing. I called again several times asking them to call me back. Nothing. I emailed Manny again. Nothing.
I would proceed very cautiously in doing business with Promenade Car Wash & Spa. If you’re the type of person who cares enough about your car to get it detailed, the last thing you want is to end up with scratches. There is now permanent damage to my car that would cost several hundred to a couple thousand dollars to have fixed (depending on whether the part of the dash that is scratched needs to be replaced) and Promenade Car Wash & Spa didn’t even offer me any kind of refund.
Terrible experience.