Planned Parenthood

Made an appointment here because my usual location didn’t have same day appointments. Because it was so far, I was late, but only by a few minutes and denied service. Talking to the front desk made me feel uncomfortable because she asked me questions in front of the entire lobby. Extremely dissatisfied.

Front desk staff was nice, nurse or pa on duty told me I was fat, actually wrote on my chart obese and wanted to do diabetes testing.
Didn’t ask how active I am (exercise daily) or my eating habits (no sugar, no dairy, vegan) just assumed based on the chart with an incorrect height written on it that I was obese and possibly pre-​diabetic. (For the record went to a doctor later on who frowned when I mentioned the experience. No diabetes and not obese on their chart — it had the right height /​weight). Anyways two thumbs down on that. Honestly the nurse on duty didn’t make me feel like she was as confident in her position as one should be either, I felt uncomfortable with her. Never had issues at other PP other than the horrendous wait time. Anyways… I’ll always support PP but will have to pass on this location even if I have to wait a couple of hours.

Let me start by saying I love the services that PPH provides. I always get great service, so the moment I walked in and was «greeted» I should have turned right back around. The ONLY reason I even went to this location instead of my normal one in Burbank (I highly recommend that one) is because by time I realized there was a problem. and had time to go. it was late and this location closes later.
The girl was so wrapped up in her convo with her coworker that she barely even gave me the time of day. Kind of like «ugh why are you here» and that’s so rude.
So, I go to planned parenthood when I need to (few times a year) because I use it pretty much like a doctors office. I know the drill. I’m used to going in. getting a white slip that basically says this is why I’m here… but not this time.
The girl at the window wanted me to say OUT LOUD why I was there? huh? When has that ever been ok? At the very least you should be practicing discretion at a clinic… I have never had anyone at a PPH (not in Santa Monica, Burbank or any where else) ask me to say out loud for the entire waiting room to hear. So when I said to her «hey uhh don’t we usually write this down» she hands me a post-​it note and a pen… wtf? Needless to say I left and didn’t go back. I just waited until the next day so I could go to the one in Burbank where the staff has common sense.

In my experience, several other PPH locations are much better than this location – including the Riverside, downtown Sacramento, and Santa Monica locations. This one is on par with the location in Moreno Valley, which had me waiting in room while the NP was at lunch, ugh.
I ended up waiting forever even with an appointment. And all I needed was birth control. The total time spent actually communicating with a person was less than 5 minutes, so I really have no idea why I had to wait 45 minutes in the waiting area and then left sitting in a room for at least 30 minutes. 2 hours with an appointment, no thank you. I am not happy.
I will be going to a different location next time.

Everytime I have gone, the staff, nurses, and doctors have been extremely compassionate and helpful. I’ve never felt «weird» or «awkward» asking about personal things or I’ve never felt stupid asking about issues I had questions about. My husband’s insurance’s copay too high for me to go to a private doctor, that’s why I come here. It’s a little out of the way for me, but the trip is worth it because of all the amazing people that work here.

The entire staff was extremely helpful and I am so very grateful an establishment like this is is around for people in need of some of there services. Thanks Planned Parenthood staffers, keep up the good work!

Thank you! Came back again today and you guys are still my favorite planned parenthood! It wasn’t as fast as before, but it only took a little over an hour to finish everything I came here for. :)

I love his location. I always have the stupidest questions in mind to ask, and the doctor always sees me and answers everything.
I usually go in with an appointment, due to the fact that I see so many walk ins waiting such a long time! 2 – 3 hours usually, for people that do walk in, so it’s not that bad when you consider all the pros about this location.
I came in today at 2:30, with my appointment at 2:40, and was seen at around 3:15 which was so amazing!
I love the doctor, although I forgot her name. If I remember I’ll add that later on.
The staff is so nice, and are all sweethearts in helping me.
I really think everyone should come here, and from my past experience, there are no stupid questions. I truly believe any doubts, concerns, or worries anyone has. that they should come in. There’s no reason to be scared, they really are here for you. Man or woman! I’ve seen plenty of both.

My appointment was at 8:20 and I filled out paperwork and I was seen right afterwards around 8:25. The entire staff was pleasant, friendly, and professional. They were punctual, helpful and offered me water. (Comes in handy when asked to pee in a cup.)
After my appointment, I walked to my car in the small but serviceable parking lot and realized it wasn’t even 9 AM yet. Patient but efficient service! Not sure what else I could ask for.
I may be a little biased because I have a heart for all the work that Planned Parenthood does as an organization. Nevertheless, this location did not disappoint. It seems like a safe, warm place for women to get the vital care and preventative healthcare we need.
Kudos!

Great staff… small office… open to public… No hassles… They will take you in to be seen… Walk ins are welcome… And you can come in with your children…

Chubby chick in the front with glasses is RUDE!!! Clinician says walk ins are ok for pill pick up then this bitch gives attitude and says appointment only… which is it??? Who hired this little girl? Get rid of her!

Great location and very friendly staff! They are very helpful and unlike some of the reviews they really do a fast and quick job! If you don’t like to wait then get an appointment and show up on time. There is always parking. They are free of charge and give a card for later visits. Stay safe & have fun! ;)

Visited this place yesterday. Came in at 4:15pm for a birth control refill and was out by 5:00pm. The staff was very friendly and made sure all my questions were answered. The doctor was very friendly as well.

I am really grateful of the services that planned parenthood offers at no charge. I believe that all women should protect themselves and utilize PPH. I had an appnt today at 11 am and I arrived early so I can fill out paper work. I didn’t get seen till 12:35. Which for having an appnt was long, but still it wasn’t that bad. Like I said I am grateful for having PPH to help out women in making hard decision. Many girls were walk ins, so they also had to wait, even a bit longer then me.
The ladies there were really nice and helpful. I didnt feel uncomfortable Ina anyway and all my questions got answered.
Ladies of all ages should not hesitate to walk in and get help. They are there to help you!!! Even if you need condoms and can’t afford to buy them, they have a little brown bag that you can fill up. No questions asked:)

First off, i don’t know why this location is called «express». There is nothing different than any other location i’ve been to. I’ve been to multiple other locations but this was the closest to where i needed to go, and on the phone they say you don’t ever need an appt to pick up pills. Today i went here and they told me i need an appt to pick up pills because i’ve never been to this location and they are not affiliated with the other locations. Then why are they calling themselves Planned Parenthood?

The wait time is pretty short from what I can tell compared to other PP’s. I like that you can get free birth control, etc, if you don’t have health insurance.
I do agree that the receptionists seem to ignore you when you walk up to the window, it’s annoying if you have never been there before, and they don’t tell you what you are supposed to be doing.
Today is the only negative experience I have had. I walked in to get a birth control refill, and I did not have an appointment, so I showed up 2 hours before they closed. I filled out the form and gave my id, and told the receptionist I did not have an appointment and what I was there for. She tells me ok, and to have a seat. Thirty minutes later, she calls me up to the window and tells me there is no more time to take walk-​in appointments. What the heck, she couldn’t tell me that when I first arrived, instead of making me sit there for 30 minutes making me think I was going to be seen. It’s not like she didn’t know there wouldn’t be any time left.
I understand I should have made an appointment, but she could have told me sooner than 30 minutes later that I would not be seen today, instead of sitting around like an idiot for 30 minutes.

I don’t usually write reviews but these bitches were so rude that I had to. I went I there for the first time because they told me that this location had a shorter wait time then one closer to me. So I went in & I stood at the window for a minute and the stupid girls didn’t say anything. Finally I said Goodmorning & one of the girl goes fill out that paper & bring it back with your id, but in a very rude tone. They called me in and told me that I couldn’t get what I wanted cause I was over weight (139 lb) & that I needed something else but they were out of stock. Like wtf really? Total waste of my time. Should have just gone to the office in Pasadena. Now those are nice staff. People shouldn’t work In that field with that attitude. They need to be working at subway with the rest of those rude people.

Free everything that you’ll ever need before and after having sex with your whoever you do it with. I really encourage this horny youngsters who are ready to f**** anything that moves. The staff is amazing they treat you with respect and they ask you if you have any questions. Take advantage of this health center coz what you buy at the drugstore you’ll get here for free. So next time you wanna buy condoms instead stop by PLANNED PARENTHOOD and pick some for you and the future you. And if your gf needs her BC pills she can get them here. And for those other who don’t like neither condoms nor BC pills you can pick your «after sex pill» since that guy be hitting those «sugar wall» raw.
I need more condoms too coz my friends keep taking them’ I guess it’s for the better. I need my friends on this world long enough to combat the zombies (apocalypse)

I love it here they’re friendly & quick here I hear the Pasadena location is always packed but I never have problems here I usually make an appointment and get called quickly I come here just to get basic stuff.

What’s a shame is that there are programs like these and people don’t use them or people just feel that they are unnecessary and want to cut funding from them :-(.
Nervous about walking into a Planned Parenthood?
No, need. I did the deed and I will walk you through step-​by-​step.
1. You make an appointment and walk in. Just like a doctors office you will be asked for your name, birthday, address, phone, and who to reach in case there is an emergency.
2. You will read your rights as a patient and be asked to sign your consent electronically.
–They will also hand you the infamous Pee Pee Cup and direct you towards the lavatory.
3. You will also be asked some very personal questions. How many people have you slept with in the last 60 days? Year? Do you use condoms? What about STD’s…you got any of those?
4.You sit, wait. They put you on a scale for weight measure. Then you’re taken to a room where they verify all of the above info (#3) and take your blood pressure. They will also ask if you’d like any extra testing.
If you don’t have insurance and make no money the services are free.
They will give you a green card that will hold your info on it and just take it with you whenever you have to go to PP. You’ll renew it every year.
Yes…free to plan your parenthood – go figure.
5.You sit and wait. Now you are seated with a Physicians Assistant who will confirm again why your there, and your medical history. She will explain everything as best she can and answer all of your questions. I met with Lena, and she was just patient. If you’re there for the Pill, she will tell you when to use it, and what to expect that dreadful monthly visitor.
You will even be asked if you’d like some condoms… the other reviewer was right, they come in a brown bag…
6. You will check out electronically with your signature and be asked if you’d like to make a donation.
I love this place, and I’ll be damned if those Republicans decide that something so helpful should have its funding cut.
I’m in control !