Phillip Yee Heating and Air Conditioning

My family has used the Yee’s for several years for both heating and cooling. They are friendly, professional and efficient. Their rates are competitive and reasonable. And they’ve always been very respectful of our property and pets.

It seemed like the owner is confused as to who I am and the job he bid for me.
–I do not have elderly parents
–this was in the summer, so it was not cold
–there was no gas line or new venting needed
–my husband is a licensed general contractor (licenses A and B, and electrical, amongst other qualifications)
The company who installed our heater is a fully licensed company with warranty and worker’s compensation, and permits pulled.
In addition, the owner’s response does not indicate what year he thinks this occurred. So that, in addition to the above misinformation, leads me to believe he is confused or making up a story so that he does not look like his bids are high.

These guys are rip of artists. A tech came to my house to diagnose a problem I was having with my furnace. After a t0 minute ‘diagnosis’ the guy informed my that the motor was bad and said it would b e 800 bucks to replace it or he could replace it for $ 4500 with a new high efficiency furnace. He did his damn-​dist to talk me into the later option by telling me my furnace was shot. I knew a new motor was only a couple hundred bucks and would only take about an hour to put in. So you do the math. I called him out on it and he gave me some song and dance about special tools etc… To make a long story short, after buying a new motor and installing it myself (it took me about ½ hour), with a socket set, I discovered that it didn’t fix the problem. It turned out to be the capacitor that the motor is grounded through. The cost of the new capacitor? $ 5.87 at Wright Electrical Supply. Time to install, about 5 minutes. lets see, that works out to be about $ 1600/​hr if I had forked over the $ 800 to Phillip Yee. What a bargain.

Phillip Yee is a big giant scam!!! The guy over charges and lies. He had his technician come to my house and charge me $ 400 to fill my tiny AC with coolant (the modern cheap kind, as my AC is less than a year old). The cost of coolant is $ 36 when I asked around. He didn’t check for leaks. The next day my AC didn’t work. I called them, they did not return my calls and said the owner Phillip Yee never comes into the office. I would never recommend these guys. They over charge, don’t fix the problem and spend half the time they are there selling you on filter systems and water heaters, etc, etc… DON’T USE THEM!!!

These guys do tend to overcharge. I got a $ 1000 quote from them but finally paid another $ 400 for I belive the same fix.

I’ve used Phillip Yee for years at my house in Highland Park and so has a good friend in Silverlake. They’ve installed ducts, A/​C, moved an intake vent, etc. I can’t recommend them highly enough. The work is top-​notch, the business is professionally run, and the Yee brothers and other employees are just about the friendliest people you could ever hope to meet. I actually look forward to their visits.

I have used Phillip Yee Heating Air Conditioning Refrigeration two times not realizing it was a big rip off until I used another company for the same problem. The person assigned to my account was a complete ripoff and recommended unnecessary repairs. He recommended new parts for pilot generator, millivolt thermostat, new flex lines for a wall heater and charged over $ 600. The original estimate was more than that. He pretended that he called his office to obtain permission to get a discount as I was a repeated customer. He knocked off a few bucks. When I called around, I was given estimates by other companies that are half his price. When I used a different company for another wall heater with the same problem, the guy took it apart and cleaned it and put it back together. The cost was barely $ 100. It is working very well.
Furthermore, customer service was very bad. They seldom return calls.
If you have money to burn, hire Phillip Yee’s company. I will never use them again. Will blog wherever I can to make sure others are not ripped off like me.

Sorry the other person that reviewed these guys had a bad experience, but i had the opposite experience and i thought it only fair to this company to balance the negative review. not only did they do a great job of installing an entirely new ACHV system for my home back in 2008, they also did a great job of re-​ducting and insulating the ducts so that i had maximum efficiency and even cooling and heating throughout the house.
now don’t get me wrong… you freakin’ pay through the nose for a new system, but so long as you have a regular maintanence program a system should last you 10 years plus.
Also, unlike the other review, i had a recent interaction with them that was a very positive customer service experience. we have had a monster heat wave here in LA (105 plus heat for 4 straight days) and the A/​C compressor stopped running. we have a toddler and it wasn’t pretty sleeping in 90-​degree heat. I called Yee the night the system went down (after hours unfortunately) and left a message on their voicemail. they called me back first thing in the morning and despite the fact i’m sure there were AC units going down all over town, they were out here before noon and by 2pm it was cool as a cucumber in my house.
I recommend these guys. they are honest and straight forward with you, and i have found them to be reliable. I dock them a half star to 4.5 stars because i don’t think they offer the best bargain in town and i suspect that i could get better rates elsewhere, but as the old saying goes… you get what you pay for.
4.5 stars (rounded up to 5 stars). Highly Recommended.

Does not return phone calls. Sells air conditioners with «warrantees» but then doesn’t return phone calls? Spent holiday weekend with no heat, waiting for my landlord to get this guy to return a phone call. HORRIBLE customer service.