Petco

I had to exchange items and the staff was very helpful and friendly. These guys had great training .i was there yesterday and the day before and these workers are awesome

I haven’t shopped at this petco in awhile. I stopped in one afternoon. It was a weekday so there were no customers. I asked for a cart because I wanted to purchase a lot of food for my dog and knew it would be difficult to carry. There were no carts in the store and I asked one employee who appeared to be in a daze, for a cart. He said «there’s probably one in the parking lot» and just stood there. There were no customers in the store so I expected to either offer to get a cart or accompany me to the food and help me carry it, he offered neither.
I went toward the back to look for the food and asked another employee, a young lady, and she said the same thing…“the carts are somewhere in the parking lot” and walked away. Once I picked up the food and it took me two trips to the back, I paid for it and the male employee did not offer to help me carry it to the car, nothing. I have NEVER received such bad customer service before in my life. I was shocked. They were awful and I’ll never go there again!

So I stopped by this petco the other day in need of hamster food for my new pet. I was confused in which brand was healthier, so I came across one of their employees, Alec was so helpful and made me feel safe with food I was buying my new pet. He also recommended some treats and extra toys I can get. My daughter is going to be so happy when I show her the new toys I got her! Definitely recommend this petco to those around the area. Great job! Wonderful costumer service!

Amanda was very friendly and absolutely informative! My boyfriend went in with concern about our dog’s diet & bowel movements, she gave him so much information & left him feeling confident about buying a new brand of dog food she recommended for our Bruce!

This Petco is one where they do the clinics for dogs and cats. I go here to buy Comfortis for my dog so she doesn’t get fleas! The wait is unusually long here and the line seems to move at a glacial pace. I’ve had better experiences at other Petco’s.

I went here to get wet and dry cat food. They were out of both. I was appalled by the tiny little cups that they had some of their fish on display in. They didn’t have enough room to move. As an animal lover it made me sick.

The staff at this store are always so helpful. They are eager to give me tips about savings, and about how to better care for my dog. One of the managers was so helpful, I came in with a bunch of In-​store ad coupons, mailer coupons and my PALS Rewards coupons (the ones you get for being a PETCO PALS Rewards member). And at first she tried to ring them up and for some reason they were not going through. Only some worked and others didn’t. If everything rang through I would’ve been able to save over 60% on my entire purchase of dog food, snacks and supplies. We read through the coupon rules together and thought there should be no issue with redeeming them on my purchase. So she went the extra mile to call the PETCO Customer Support line to get them to fix the issue with my PALS Rewards coupons. Even though this call took an extra 25 minutes for her to explain to them what was happening, and I know they are not easy people to talk to. I’ve had to call them a few times myself when I had an issue with one of my online
purchases. She figured out ways to work around some of the limitations of the coupon codes and made sure that I was able to get the most out of my savings.
I really appreciate the extra effort she puts in to helping me save. She tells me that she understands how expensive it is to buy the dog food and snacks brand that I have to buy because of my dogs’ allergies and special dietary needs. She has a dog herself and understands what I go through. She made me feel like I’m an important customer and I can tell that she wants to make sure that I continue to come back to her store for a good shopping experience. That is all I ask for from ANY retailer. I’m happy to spend alot of $$ on high quality products that I need. But it does make it that much more special when the people treat you with such care and attention.

Amanda, the manager is awesome!
Last Friday my granddaughter purchased a mouse without prior handling it before bringing home.
Today– we came thinking we needed to return the mouse. However, Amanda showed my granddaughter how to handle her new pet and explained to her how to be a good pet owner.
The option to return the pet remained open. We were not pressured one way or the other.
At the end we went home happy with the pet, a happy child and the knowledge that we have a better idea on how to handle our new pet and the peace of knowing that if it doesn’t work out– we can bring it back.

This review is only directed towards an employee, not towards anything else in this store.
There’s a drug addict looking kid named Mauricio who I asked for help the other day. This kid looks like he hasn’t slept in weeks and talks like he’s on some serious downers.
I was asking about the upright glass cages that had pictures of chameleons and lizards on them, and I wanted to know if you can put a snake in them. His response was «ummm, I don’t know, I guess it would be okay?» looking at me like I should already know the answer.
so I said «well is it safe to put a snake in there? Will it be able to get out?»
and his response was «yeah I think it should be okay hahaha»
… I’m sorry but, WHO HIRED THIS KID?! HIS BRAIN IS CLEARLY FRIED FROM ALL THE DRUGS. Someone please, either properly train this vegetable head, or put him out of his misery because he is not an asset to your company. He made me really irritated because all I wanted was some answers, and he was looking at me like he thought it was HILARIOUS that I was asking him in the first place!!!
I wish I could give no stars for his pathetic attempt at «customer service». I hope I never come in when he’s working again, because I WILL go to a manager and complain about his poor knowledge of ANIMAL SUPPLIES.

Omg what kind of stupid store is this?! Today staff David I’d there having small chat while ignoring two requests of customer help needed, and one request directly in person by the cashier. He is however there really enjoying his conversation, like nothing is going on. I don’t know why such person is ever hired or would stay hired.
The cashier then gives up and just leaves the customer there and won’t offer further help. What is also ridiculous, he asked the customer to specify very particularly what is needed in a product. Lol why do I need you if I know specifically what I want. He might just want to easily grab the item from the racks.
Well you will never ever see me again. But as a finale, at least I threw a toy to the ground in front of the cashier while on the way out.

just went in hubby and i for a collar for our dog… i expect to be greeted being so early in the morning and no other customers but us… we were not… cashier did walk by our isle i dnt knw for what… didnt ask if we needed help… did our purchase and left… not welcoming at all… will not return…

Took my dog here for grooming as it was close. Her cut was uneven and we didn’t get everything included in the groom. Not to mention she came home with fleas, she’s never had fleas. They left her uncomfortable and us having to pay to remove them from her and our house… Do not recommend for their grooming services at all.

This Petco may not be the closest pet store to our house but we enjoy shopping here whenever we need something for our dog. We bring our dog here for grooming. My daughter enjoys watching the birds, fish, and other reptiles they have on display. We’ve always been helped in a timely manner and provided with good advice when it comes to our dog. Thanks Petco.

I only go to this Petco because my friend saw amazing results from one of their trainers, Wendy! She did beyond great work with her pitbull. I’m a new dog owner and wasn’t well versed on how to train my beautiful Mila. She was jumping on everything, barking at everyone, and not socializing. I brought Mila in and Wendy was beyond comforting through out the whole experience. Her technique and guidance allowed Mila to blossom! It only took 12 weeks and she is 100 000% better. She does have an occasional jump but that’s normal :-) if your dog/​child is having issues you must take them to see Wendy!

Parking lot has enough space I guess.
The fish looked almost dead lol. Well not the aquarium ones, the betta fish. One of them was actually straight up dead lol. It was depressing as fuck. But the reptiles and everything else looked pretty healthy.
I came in to get natural pet food for my fatass dog Kobe. I never thought I would be getting natural hippie ass pet food but Kobe got pancreatitis and Dr. Kumar at Ambassador Dog and Cat Hospital on Beverly saved him, but we realized that we need to stop feeding him shit and try to get him on a better diet. Man I feel so white and hipster for saying that. When you start feeding your dog gluten free, it’s all over.
But I was able to find everything after wandering. It was kind of overwhelming, the selection and I wish they put the breath stuff for the dogs in one section instead of by brand but I’m just weird. My dog has rotten nasty ass breath and I needed to fix that somehow. They also offer pet grooming but I’m probably not gonna use it because I live in Koreatown and I only went to this Petco because I had to kill time while being in the vicinity of LAX.

Parking is a pain, staff is great when you can find them. Prices are average.

Great Service
All the employees are helpful and very knowledgable
I am glad they are back from that horrible fire!
I brought my puppy to the grand-​opening, the manager, Colby was great. Good information on training and puppy nutrition!

This Petco is a good one. I came in looking for food for my cats and they had what I was looking for. The wait in line to get out of there was pretty quick too. In general, this Petco has been pretty reliable with the items they have in stock so I can’t complain. I would come here again if I’m in the area to pick up stuff for my cats.

This Petco location shares the same lot as Ralphs, CVS, and Starbucks. So yes, it is really convenient.
I’ve shopped here a few times. They carry the products I needed but I think their store needs a makeover. It just looks run down and dark. Maybe some LED lights may help. I think people are likely to spend more in bright and clean environments. It’s a scientific study of one, but I don’t think I’m far off.
The personnel is friendly so no complaints there. Product selection is ample.

My girlfriend and I had 3 African Water frogs; these frogs are considered part of the family. Our twins (Cats) consider the Frog tank to be their Television. Imagine our shock and horror when 2 of our frogs died within a few days of each other. This left the lone survivor frog in a tank that might be infected with who knows what and alone.
I began calling around and found out that Petco right down the street carried African Water frogs. I told my girlfriend and we were on the way. We found a frog that seemed jumpy and would make a good fit in our home and would keep the lone survivor frog company. We were able to get a new tank this one without a filter, we clean the water once a week and there is no need to break the bank. We picked up new rocks and even found a new toy for our dog that requires our dog to figure out where her treats by opening and moving puzzles pieces.
When we first arrived at Petco it did take a bit of time to get some help in the Aquarium Department but once the Petco employee arrived they were very helpful & knowledgeable with the questions we had regarding how the new frog would get along with the old frog.
We brought the new frog home and the old & new are now getting along great and both seem to dig each other.