Pasquale Shoe Repair

A bit of a drive from the VALLEY BUT, so worth the amazing customer service. Too much fun in my new Louie’s on New Years left one heel half gone. I brought the replacement heel in and the repair of heel and a bit of the heel leather glued down less than 10 bucks 10minutes later. The woman that helps us was very sweet and gave other options to preserve and maintain my sexy shoes. I am definitely coming back with my daughters Bianca’s for a little pick me up on the soles.

I am beyond amazed on the great job that they did. My black suede shoes were so scratched that I thought they were a lost cause, I even considered throwing them away. Somehow Pasquale managed to fix them & they look brand new. I am absolutely speechless & would DEFINITELY recommend this to anyone. I am so happy, thank you Pasquale.

Came here for the first time after moving to LA from NYC where I went to the Leather Spa (the best) for all of my shoe repairs. Pasquale completely ruined an 8 month old pair of suede Manolo Blahnik’s-and when I questioned them do you know what they said? Maybe you wore them too much? Did you get them wet? No!!! They didn’t even look like this when I dropped them off. Then the manager came over and completely talked to me like I was a moron. Very rude and patronizing. Lady, I pay your bills here. Smirking at me and acting like she-​the manager of a shoe repair-​was better than me. I mean really? Do you think I don’t know what my shoes looked like when I dropped them off? DO NOT TAKE THE CHANCE OF GETTING YOUR EXPENSIVE SHOES RUINED. I will NEVER take my shoes to Pasquale again nor would I recommend to anyone.

I am sooooo pleased with their work! Brought in my Celine bag from 2012 that had seen much better days. I wanted to have it rehabilitated (cleaned and dyed) and Pasquale was the only cobbler in town that assured me they could get her back to good shape.
The price was literally half of what Arturo’s in Beverly Hills quoted me and my bag was ready in less than 3 weeks.
It looks great and has maintained its new leash on life. I got it refurbished back in July and I am still pleased.

I am kicking myself for not taking ‘Before’ photos so I could show you their craftsmanship up close. I’m also kicking myself for taking so long to write anything. I am slowly handing them everything I own. But lets start from the beginning:
I went to a grocery store where an absolutely awful child was being ignored by his pretentious and spoiled mother. Said child was behind me in the checkout line and decided to «help» unloading the cart by taking a glass jar of tomato sauce and smashing it on the floor, and subsequently my feet. I was wearing leather/​canvas boots from Ireland that were probably twice the age of the child, if not more. They are my favorite things that I own and they are irreplaceable. Ignoring the rest of the grocery part of story which showcases why our future looks bleak, I was at a loss. I had tried a couple shoe repair places here and they were all awful. Tomato sauce is acidic — these boots were ruined.
Someone said to try Pasquale’s, it’s really far away from me, but I trusted the person so decided to make the trek. The sauce had now been in the boots over a week because the hours of this place were hard for me to make. It was expensive, not going to lie about that, I could have bought a new pair of boots for the price of fixing, but not a new pair of THESE boots. And, to be fair, I told them to do whatever it took and fix any other issues they found along the way. They went over them with a fine-​toothed comb and fixed EVERYTHING — I was floored. It’s possible they look even better now, they even fixed the problems caused by the guy who re-​souled them before. If there wasn’t a counter in between us, I would have hugged the women who handed them back to me. I am still grateful and it’s been months.
Since then I have brought them my canvas/​leather purse for cleaning, 2 other pairs of boots and a pair of flats. Their standard prices are VERY reasonable (re-​souling and whatnot), it’s the complicated stuff that costs money, but I would rather spend the money and have it done right then spend less money over and over again for subpar work that never quite gets it right. My canvas purse is cream-​colored because I’m a moron. It has leather strapwork and patching so you can’t just throw it in the wash. It was filthy within a month of purchase. It came back looking brand new and when she handed it to me she told me all the stuff they did to help keep it that way — I am REALLY hard on my stuff, which is why I buy good quality things, they CHELSEA-​PROOFED IT!
Is it possible to be in love with a store?

The staff and owner are very disrespectful and think its okay to talk to you in a rude manner. Let’s not forget the customer is who keeps your lights on. Would not suggest this business to anyone, very unprofessional.

I have been coming here for years! They have never disappointed me, for all my red bottom lovers they are perfect for shoe maintenance and protective sole repairs! I wouldn’t go anywhere else!

I concur with all the five star reviews this place gets. I went to it because it’s convenient to where I live and I drive by it all the time. They took a pair of my leather sandals and resoled them and refinished them and they look better than they did when they were brand new out of the box. How is that possible?! I was hoping for a decent rehab job and they completely surpassed all my expectations. This is the place I’m going the next time I have any need of a shoe repair.

Had gorgeous handmade leather shoes from Capri that got some kind of liquid from my suitcase spilled on them. Pasquale’s did a phenomenal job cleaning them. They look brand new! Super grateful!

Excellent service! They made my wife’s Christian Louboutins look brand new again. Great customer service and reasonable pricing. Would highly recommend for all shoe repair needs.

I am so glad I found this place!!! I just got back 3 pair of shoes that were in serious need of repair, and I am shocked at how incredible they look. And the price was very reasonable!
First pair was an old pair of louboutin pumps, they re painted the bottoms and I had them add the grippy top– t soles, they are beautiful and look just like new. And no more slipping!
Second pair were some Alexander wang t strap pumps that had a clear plastic part that got foggy and yellow. Also, my puppy chewed one so badly that the whole tip of the toe and the heel were destroyed. They meticulously pieced it back together and glued or painted it, I don’t even know what they did… But you can’t even tell it ever happened! It’s incredible!
Third pair were wooden Miu Miu strapped heels, and just from wear and tear, the wood was badly chipped in a few different places. They filled the chips and painted it perfectly to blend in with the slightly distressed look of the rest of the shoe. It’s brilliant! I can’t believe they were ever chipped in the first place!
Thank you! I will be bringing ALL of my shoes here from now on!

I have been going to get my shoes and handbags repaired here for years. They are the best shoe repair there is in Los Angeles without a doubt. You get a text message when your shoes are repaired or an email. You are always greeted by extremely friendly staff and they make repairs that most repair shops would call inpossible. I have lived in Los Angeles my whole life and I am one not toss the way of her shoes every time they get worn out rather get quality shoes and keep them as long as possible. I am really hard on shoes and probably visit the shop once a week. I have never had a repair that I was disappointed with and I highly recommend them for your shoe and handbag repairs they are True are true artisans that is a rare find in today’s world.

I’m a firm believer in «you get what you pay for.» Well, it’s pricey (I guess), but one needs to understand how value works. For about $ 170, the took two pair of vintage boots which were re-​soled, polish, painted and cracks mended. Break this out over 2 years and it’s nominal. If you have the means, don’t over think and just go here.

By far the best cobbler in town. They’re a little off the beaten path, but they do a great job on our (ie., my wife’s) designer shoes (repair, polish, re-​sole, etc.).

Love love love them :)
Took my loubutins there they were all messed up since I took them on a night out to Hollywood and they looked like they went through world war 3, now, new as ever … I think they have a magic wand somewhere in their shop…
Oh and customer service? Perfection …

It’s expensive but they do a good job with designer shoes. I’m not sure if the price is worth their quality of work but I think it’s a great place if you don’t have another place that you can trust.
They are recommended by Louboutin and they can add the red bottoms to your shoes.

the most amazing place. this is not your regular shoe repair. I was late– Rushing for another appointment and Mr Pasquale came and spoke to me– worked with me. THE most amazing man ever. and the rest of the staff. 5 star all the way…
Fantastic…

I have been going to Pasquale for nearly 15 years. When I originally found them I was extremely impressed with their service and quality of work. Unfortunately, their workmanship and customer service has deteriorated dramatically over the last few years.
Overall, Pasquale does decent/​good work. However, their prices are so high that I don’t think it is now worth going to them over a normal cobbler. In addition, their customer service is really bad. They are short, act entitled and treat people rudely. They have a number of celebrity customers and I think that has gotten to their head a bit.
As much as I LOVED Pasquale in the past, I can no longer patronize their business. The quality has gotten worse and its generally an unpleasant experience going to their store.
I DO NOT RECOMMEND.

I can honestly say without hesitation that Pasquale Shoe Repair is the WORST shoe repair place I have ever been to in my life. Very high prices, terrible workmanship, and disgusting customer service. Here’s why:
I found Pasquale Shoe Repair through a friend and I trusted her enough that I took my pair of Chloe boots to them for a cleaning. Lena, the manager, assisted me and suggested that she add a «half leather sole» to the bottom of the shoe to cover up a small (yet growing) hole. I agreed to adding the sole and to a cleaning of the boot ONLY.
Two weeks later, I came back in to pick up my boots and nearly burst into tears when I saw them. The sole (originally nude) was now half DARK BROWN and stamped with a new logo (I was told it was the logo of the leather sole they put on). The other half, where the Chloe logo once was, was painted BLACK. The shoe looked completely different. To me, it looked like whoever did the repair didn’t want to try to match the color of the new leather sole with the original leather sole so they just painted the old sole black.
After speaking with one of the employees (I believe her name was Gloria), she said she would fix them by repainting it all a nude color and I could come back the next day to pick them up and speak with Lena.
I went back the next day and before I could even start talking, Lena began rudely and defensively barking at me about how «they always resole their shoes that way» and that it was my fault for not understanding what a «half leather sole» means. I agreed with her that I should’ve asked her to explain the process and asked her why she didn’t explain that the procedure would change the ENTIRE look of the boot. Her response? «I have too many shoes to deal with and I can’t sit and explain to you what it means». No apology, no sympathy, nothing. Throughout our entire conversation her tone was dismissive, flippant, and disrespectful.
Because I brought the shoe in to be CLEANED not REDESIGNED, it truly angered me that Lena would knowingly make those modifications without my authorization. I asked Lena if she could at the very least do anything about the fact that the «Chloe» stamp on the boot was completely gone and her response was «Well now you’re just being picky.»
Having my shoes ruined by a careless shoe repair store is one thing but to be insulted by the MANAGER is another. I told her I was shocked that she would insult a customer and she kept making flippant remarks about how «picky isn’t a bad thing» and how she thought the shoes looked fine (to which I told her «she doesn’t have to see them every day»). No matter how many times I told her that she was offending me and being disrespectful, she just rolled her eyes at me. I already knew I would NEVER allow them to touch my shoes again but after this customer service nightmare I feel obligated to warn others about this terrible place.
Overall, the workmanship here is shoddy at best, the customer service is TERRIBLE and the prices are high. I will never understand how this place is in business.

I tried this place a few years ago. I’m only writing a review now bc I needed a few pairs repaired and reminded myself not to go here.
Last time, I needed to have my boots stretched because it was difficult to get my foot in just past the ankle. They tried to stretch it twice, and I couldn’t feel a difference both times. The person helping me was very impatient and unhelpful, and insisted that they get paid. I ended up paying something ridiculous and vowed not to come back.
During the same visit, I had my beautifully handcrafted wallet from Japan cleaned and conditioned and wanted to have protection added for accidental spills. When I got it back, it looked like they had literally put it through rollers. There are still two lines streaking across it (the long way, mind you) where the leather was faded. Now, I’m incredibly sad every time I see it.
The setup of the shop is much nicer than other cobblers. Granted they do charge at least twice, if not 3 or 4 times more than others, so they can afford it.
All in all, the hype is just that. I won’t be going back, unless its for their café next door.