Party City

I love this chain, but hate this particular store. I went here to pick up some things for a birthday party and the service I got was horrible. They don’t seem to know much about the products, and they really don’t care about helping their customers. I had a few questions regarding their pinatas and balloons, and they seemed very irritated that I was asking these questions — even though there was no one in the store at the time and it wasn’t anywhere near closing.

Friendly Staff! Store is always organized! I usually find exactly what I need!
The lines (when there are lines) move quickly!

I guess they get one star for selection only because it’s an option. Other than that this place is horrible. Worst customer service EVER. Bought balloons and the girl rings them up and looks at me with a blank face. Hello!!! Fill the balloons up with helium! The girls have attitude and don’t do their jobs!

Fastest LONGEST line EVER! I was so bummed the line was so long and in less than 4 minutes we were at the front. KUDOS on a great job during a hectic holiday season.

Crazy times right before holloween. Running around everywhere and making a mess. I’m talking about the adults: p
Staff was friendly, young, and a bit slow in taking my money.
I can’t complain, they had what I came for.

If I could give them no stars, I would. The Halloween lines are extremely inefficient. There’s a 30 minute line to find out if the item is in stock. Why aren’t the costumes displayed like every other costume store? The only line should be the fitting rooms. I spent 30 minutes just find out they were out of stock. Extremely inefficient system and understaffed. It’s Halloween, you should know better. A complete waste of time.

This place sucks ass! They literally have the worst customer service I’ve ever had its like they could care less whether you’re happy or not it’s like they don’t even want to be there. they want to be somewhere else they do nothing to help you! Then they say they have things but then you go to get it and they don’t have it. This place is a complete utter joke! Then I only have two changing rooms do you understand what a madhouse Halloween is and how many people are coming in the store and they only have two changing rooms whoever is their manager or CEO needs to be fired today.

Good job earl!!! You earned 1 star for your store, keep up the rude attitude when answering a customers simple question. Next time your asked if you price match just simply ask the question with enthusiasm! I really hope you were just having a bad day because if thats how you treat your customers I can only imagine how you treat your employees! Great staff helped me look for Halloween customes for my children unfortunately at the end I decided the managers attitude did not deserve my business so ill take my business ALSE where!

I would have to say it was the manager that really did it for me today. He noticed we were carrying a lot and brought over a hand cart to put our stuff in. Then he noticed the line was really long an called over some more cashiers. He was smiling the whole time and friendly and cheerful. Can’t say the same for the rest of the staff that looked flustered and not as inviting but he is clearly looking out for the consumer and for a great shopping experience.

Rude manager didn’t even give us the choice she just went ahead made the decision herself poor customer service

This store is clean and organized. They offer a variety of things as all the party cities do. I love the color streams for the different party themes.
We walked to the checkout line and didn’t wait long. The gentleman rung us up and answered the phone without saying one moment to the customers in the front of him. We we’re trying to give him some coins with the totsl but he was so engaged with the customer on phone that we had to scream, tap the desk and say here’s the coins to use to pay for the purchase. When he gave us back the change he was still on phone he didn’t even say thank you.
Need a little more etiquette party city.

I wanted to make sure I left a review for this place. I read the previous reviews and I was kind of horrified about going into this place. As soon as I walked in the associates were very helpful in assisting me with everything I needed. When I couldn’t find something they went out of their way to help me find it. A gentleman named Alex helped me even find the best color for the party. I don’t know why everyone has had a difficult experience but I know nothing about party planning or the preparation and they helped immensely. I’m definitely coming back.

This party city is so organized and their customer service is impeccable. I was helped by Eileen and she showed me everything I needed if I had cash I would’ve given her a $ 5 tip because she was just so outstanding and helpful！

Fail! The store is dirty, and even though I found what I was looking for, the customer service was HORRIBLE! I needed to buy two mylar balloons and also get some balloons blown up for my daughters bday party.
There was hardly anyone in the store, but none of the cashiers wanted to help me out. I finally got the attention of the girl behind the counter and she looked like she didn’t want to be bothered. She literally looked like she just rolled out of bed and was pissed because she had to work. I told her twice what balloons I wanted, when I came back from grabbing the extra party supplies I came in for, the guy at the register started charging me for balloons I didn’t order, I told him that wasn’t what I told the girl and he told his co-​worker that was not the correct order, she told him «well we don’t have those balloons, we’re out of those so I blew these up», why didn’t you say that when I ordered them dummy? I didn’t want to spend $ 30 on balloons.
Anyways, the customer service was so bad, I won’t go back. I hope Party City gives their employees customer service classes, because they need them.

I’m not sure why this Party City only has a one star review. I’ve been coming here for years for Halloween costumes and various party supplies and have never had a problem.
I recently came to get decorations for my 30^th birthday and they had everything I needed, all in one place, at a pretty affordable price.
I’d recommend this location for any party supply needs.

Meh, it’s party city. What do you expect? You come here not for the quality, at least you better not or you are one extremely foolish person. Can’t go wrong with a 99 cent mask. Yes, staff is very limited, and given the flow of people that come in on non holiday days and weekends, of course it wouldn’t be that staffed. Wish the organization was a little bit better. Seeing so much on the grounds, you’d hope for more. I BET YOU ANYTHING, when/​if Party City is gone, years from then, people will look back and wish Party City was still around because these prices are what this country is hanging on to for the lower income. Face it. But besides the point, Party City is what it is. A lot of stuff, for real cheap, and can’t expect nothing more.

I came looking for a King robe, crown, and other medieval type accessories. I walked in and employees could care less. I don’t usually need help, because these stores are pretty easy to navigate. However, this particular type of costume lacks a specific aisle or section. I asked one employee who was stocking shelves, and he brushed it off telling me they don’t have anything like i described. Determined not to give up so quickly, i continued walking the store, which was well stocked and clean, by the way. Towards the back of the store, i found two other employees chatting away. I interrupted and asked them. They pointed, and said check over there, but they were not very convincing or helpful.
I found what i was looking for on a shelf with mixed stuff. There were enough items there, I feel the employees should have known it was there. I got my robe, and left. These places really got you by the cannon balls.

I’ll give this place two stars, instead of one simply because they actually do have everything you need.
The problem with this place is no one actually works here. There are no employees. None! All I wanted was a balloon, and the line took 45 minutes! That’s because 3 out of 4 employees behind the counter appeared to be doing absolutely nothing.
When I was walking around the store I asked two employees, who were not behind the sales counter, where I could find something. They didn’t seem to care, know, or try and answer the question. The guy actually told me ‘I’m not sure man” and then simply went back to work. I thought it was pretty funny. Problem is it took me forever to find what I needed.
This place can meet your party supply needs. Just don’t expect any help from the staff locating anything or being able to answer any question you may have.

They have a small lot right in front, I hate getting in/​out of their parking structure though because it’s right on Sepulveda Blvd and it gets crowded. Anyways. on to the store.
I feel like their stuff is over priced for what it is. Holiday cups and plates, etc.pricey. Things just add up in there. We got a few decorations and plates for a holiday party next week, and everything came out close to $ 60. Whew.
And their employees just seem so… not happy to be there. It sends a bad vibe to customers! I rather just go to Ralphs/​Rite-​Aid for supplies.

Chaotic during halloween time, but they have great costumes and accessories. I buy my costume from here every year.
Cons: A bunch of their costumes that are available online are not available in any stores, so you can’t try them on for size before ordering.
Pros: great return policy: you can return an online purchase in stores.
They also have great special occasion decorations, balloons, plates, forks, etc. They have great things for baby showers, birthdays, and bachelorette parties.