Pampered Tails

Will not be returning! Hurt my dog and overcharged!
I stopped by the first time to find out information about a haircut shampoo for my dog and I was told by the girl at the front it would be $ 55 and she gave me a $ 10 off coupon to bring for my first appointment. So I made an appointment for that weekend and the guy running the place took my dog. When I came to pick him up he told it was $ 75! I gave him the coupon and got it for $ 65. I didn’t complain then because they did a fairly good job and are next door to where we live. I brought my dog back in for a second time and this time my wife picked up our dog. She was lectured saying that our dog «cried» to much and it was bad for business. Note we had taken our dog to California Groomin for months and never had a single complaint. He said to my wife «our clients on the phone think we are hurting your dog»… If my dog is crying so loud that people on the phone can hear then you probably are! He blamed it on knots on the dog and said we need to bring him in more often and then charged us $ 10 more. We wash our dog weekly and brush him multiple times a week. Give me a break guy! You know what’s bad for business is lecturing customers and trying to make them come to your overpriced location more often. Needless to say we will be returning our business to California Groomin.

My dog loves to comes here. Great service and very convenient. They are able to confirm my app to remind by phone which helps

I love Pampered Paws’ Mobile Grooming Service. My groomer Kai and her assistant Miguel are top notch groomers, plus they are so gentle with all my dogs and so patient. My dogs have never had such a great haircut and I love the ease of having them groomed in a mobile van in my driveway and not having to stress them out going in the car and to the groomer. I also love that I can check in on my dogs as they are getting groomed, especially since one of them has a lot of anxiety about the groomer. It’s also so much more time efficient for me. Plus as soon as each dog is finished they can come right into the house and not wait for hours in a cage. The entire experience is just PAWS DOWN terrific. I highly recommend this to anyone who has a dog. Samantha Haas, Owner of WagAware

I tried Nelson’s Pampered Tails this past Friday for my maltese. Nelson and Chantal were absolutely welcoming and so easygoing. I felt that my Zoe was safe there because they secure the front door between customers. The place is very clean and organized. Nelson and Chantal were both so sweet with Zoe and I could tell they love dogs. She was so clean and well-​groomed when I picked her up. She was not stressed at all. They told me if would take 2 hours and she was done in about an hour. I highly recommend Pampered Tails.

I love this company. I have a large breed Bernese Mountain Dog Labradoodle mix puppy and KAY did the best job ever. She spent almost 2 hours and let me stand in the truck to get just the right haircut the 1^st time she came to do my Bailey. The owners are really responsive, they answer the phone and their trucks are new and clean. They leave no mess and my dog had one of the bests cuts she has ever had. What I really like is if I call at the last minute they do whatever they can to accommodate, unlike other mobile groomers that are always booked or worse, dont even show up. Highly recommend Pampered Tails AND KAY!!!

We’ve been taking our little Buddy here for a few months now and can’t rave enough about Nelson’s grooming skills! Buddy’s haircut is always done perfectly & very timely (usually a little over an hour). He makes our Buddy look so handsome & he is seriously the best groomer we’ve ever dealt with! We simply love this place! Highly recommended!

This is a great groomer! My yellow lab usually hates baths, but they won her over and the care they gave her was excellent. The place is really clean and they obviously take care of both their dogs and their customers. I was able to get an appointment on New Year’s Eve (amazing) and felt totally at ease leaving her there. When I came back, Sita was looking out the window, looking fresh, tail wagging and sporting a pretty bandana. We will be back.

Not only it was walking distance to this place, it was quick and the people were nice. As long as my puppy is happy and safe, then you have my approval! My puppy can get little scared by getting her nails cut but they welcome her and made her feel safe. When I picked my little Nala, she was so soft from the bath and looked good! :) and also it’s so hard to find someone to cut her nails because she gets scared. This place actually does a great job and saves me time! Thank you!

I love this place! I like that my maltipoo can see me the whole time she is being washed and groomed, since she has a bit of anxiety away from her mom (especially while being groomed).
Staff is friendly and great with the animals. :)
Highly recommend this place. There is WIFI there too, so catch up on computer work/​play while watching and waiting for your sweet pup. :)

Nelson has the magic touch and my dog loves him! My dog is never in a kennel and the price is right! I will never take my dog to another groomer again.

Pampered tails is around the corner from my house so I thought I would give them a try even though I love my regular groomer Kurt at Luck Dog. I popped in and asked how much it would cost to groom my 9 year old mid size blond chow. We agreed on $ 55 (without seeing her) which is what I pay Lucky Dog. I had my wife drop her off and when I picked her up, lady asks for $ 90! I said we agreed on $ 55?!? She said it took 2 hours because she was so matted. Uhh. she’s always matted when I take her to the groomer, that’s why I take her to the groomer.
I insisted on meeting her in the middle and paying $ 75 (no tip!). I’ve had chows for the last 20 years and have never paid more than $ 60 with any groomer. Oh, and… they did a mediocre job at best!
Go to Lucky Dog…

What a gem!
They did a great job grooming my maltipoo. They also confirm that you
The staff is super friendly and they really care about your pet.
The place is clean and very well kept. The décor is open and very well done.
Easy parking.
I will definitely be back.

I just took my pup here for the first time and so pleased with the experience. Their store is super clean and staff is friendly and helpful. I was able to get an appointment right away and my pup was done in 2 hours. I like that they locked the front door and let my pup roam freely when she was done instead of being locked up in a crate. The hair cut on my little Maltese looks great and she smells like flowers. Will definitely be going back here.

Coco first grooming appointment. She loved it and they were awesome with her. Can’t wait to bring her. Coco didn’t want to leave.

Inconsistent pricing… inconsistent timing. inconsistent business! Owner told me that if my cat was easy to groom then he would charge the same all the time. Then he said prices have gone up. Inconsistency just really turns me off. (in addition: the groomer prior to the last one didn’t look like he even gave my cat a cut when I specifically asked for a lion’s cut)
(UPDATE)
That was NOT over 2 years ago. Like I said «inconsistent». Different prices were thrown at me each time my card was charged. always an issue. The only reason I kept using them was because they always corrected and apologized after. And most of the time they did a great job on my cat.
Had this business handled this situation better, I wouldn’t mind paying more at all. As a business. Be consistent with your prices. I never complained about your prices being high. What I complained about was YOUR INCONSISTENCY.
And if you are going to respond to reviews please tell the TRUTH.

Barnaby Greengrass is a very sweet Saint Bernard, quiet and doesn’t even drool. But. This really nice boy will not let me brush his tail. Alas over time, even as we both liked the process of brushing him, dreads took over on his happy tail.
I liked Pampered Tails reviews left here on Unilocal– happy owners and happy dogs.
A groomer arrived with an assistant. Love that.
The van is self-​contained with its own electric and water supply. Love that.
They took their time. My big sloppy guy came out silky, soft fur, nails trimmed, teeth brushed, ears cleaned and that tail nightmare gone.
I may have imagined that Barnaby Greengrass pranced like a movie star on our next walk. I don’t think so.
I love Pampered Tails. No other grooming service compares.

We live in the neighborhood and have been wanting to find a close dog groomer for convenience. Pampered Tails met the criteria, but way exceeded our expectations! Our dog was so happy and he felt so soft and clean. The owner explained that he used a special shampoo and conditioner that helps with shedding and it definitely made a difference. We will be back on a regular basis and are very happy to have our new neighbors.

We went with Pampered Tails after much Unilocal research for our 9 month old Goldendoodle’s first hair cut. We had been to the local big box dog store a few times for baths, but our puppy had some bad experiences and was rather anxious there.
Their groomer Kay came to our house on Sat and was amazing with our puppy. She spent close to 3.5 hours with her brushing her out and cutting her hair after a bath to avoid having to shave her down. Doodles typically start to mat a lot around this age. I feel like any normal groomer would have just shaved her down. Kay was patient and took time with our puppy to not stress her out or reinforce a negative grooming experience.
Most of the negative reviews on here are due to tardiness… After my experience I can understand why they can run late sometimes and I will be understanding if it happens to us in the future… Sorry to whomever had the appointment after us.
Kay called and updated on her status throughout to notify the other appointments after us. In general I think it is much better that they spend the time needed for each dog, instead of rushing and running off to their next appointment. I would rather have to wait for the extra service than have a poor grooming experience.

I just got back from picking up my furry baby and I couldn’t be happier!
My Maltese needs to be groomed every other month (at least) and bathed at home every week. But we started noticing that when we would take him to PetSmart he would shake uncontrollably and try to get out of there as soon as we’d step in. So we knew we had to try something new.
I saw Pampered Tails salon on my way to work and thought I’d give it a try someday. They were able to schedule me in the same day. As soon as I walked in with Snowy they had water bowls for the puppies, treats, the people there are so warm and happy. They let Snowy be off leash and explore and get to know the store and he was really happy!
I forgot to ask the name of the groomer, but he did a fantastic job! I showed him a picture of what I wanted he made it happen! And when I came back to pick him up Snowy was playing around with the staff, happy as can be! I’m not taking him anywhere else! Thank you Pampered Tails!

Nelson and his staff were great! He left our boys looking so handsome, so clean, and well groomed. We have a Miniature Schnauzer and a Tibetan Terrier, which are normally fluffy guys. We had previously taken them to another groomer to give them their «summer cut,» which ended up being a buzzcut from the neck down and an untouched face. Their cut was very uneven and left our dogs looking like bobble heads. We only took them into Pampered Tails for a bath, but Nelson fixed their terrible cuts once he noticed all of the unevenness throughout their bodies. He also made sure their beards were breed specific and functional (they were getting a lot of hair in their water and mouths). He went above and beyond and did an AMAZING job. And we didn’t even have to ask :-)!
I love that they played with our dogs and let them roam around their shop without keeping them in cages or crates. Our boys were so happy when we picked them up, I know they were well taken care of.