Paleta Farm-To-Table Meal Delivery

I’ve used Paleta a few times and had mixed experiences. First the bad: in the past, I’ve had some problems with delivery, customer service and just plain getting my order right.
The good: I really like the shakes they use (I do wish they were organic, but for now I’m choosing to be delighted enough with taste, nutrition profile and effectiveness). I’ve lost weight consistently when I’ve done the cleanses. The food is creative and delicious — I’ve pilfered many of their recipes (ahh, the Three Bean Soup!) and put them into regular rotation at our house.
I just finished a 10 day cleanse and had a flawless experience. So much so that I just ordered meal delivery for my husband and I for the next few weeks — and I know we will both lose weight. Because the bottom line, for me, is weight loss. And for that, Paleta definitely works.

I’ve TRIED to order twice from Paleta now. I don’t know why I gave them another chance. I guess I was fooled by their marketing strategy yet again. But let me tell you… WORST CUSTOMER SERVICE EVER. Both times I tried to cancel after dealing with loads of bullshit, they still delivered the food the next time. I’m sick and tired of sitting on the phone with these idiots. Go ahead and give em a try if you SO insist but don’t tell me I didn’t tell you so. It took me forever to get money back for things they had overcharged me for as well. Not to mention they delivered the food to my OLD address. Don’t do it. Be smart. Make your own healthy food. This shit isn’t even organic.

I heard great things about Paleta from a friend. After having a baby, I thought that I would give their healthy mother plan a try. When the food arrived, I was a little disappointed. For the price that they are charging, I really thought the food would be better. I never got past the second day. After lunch on Day 2, I got really sick. I started feeling nauseous. Since I was disappointed in the food anyway, I called to cancel my subscription immediately. There was no concern from their «concierge» that their food made me ill. Even with cancellation, I had to pay for 3 days worth of meals. It has been over 2 weeks since I cancelled my purchase. I have yet to receive a refund. According to their customer service, a refund can take up to 30 days. Overall, the food is mediocre and the service sub par. Definitely not worth the money!

I really wanted to love Paleta, and as far as the product goes I was really pleased. I had a few issues with not hearing back from customer service, but was finally able to resolve the issue I was having. All in all, the meals are great and the ease and convenience can’t be beat (especially if you are a new mom trying to lose some of the baby weight as I was).

I am very disappointed with Paleta. I was so excited to try out their service. I first signed up for a 2 week program so I could try it out and see if I wanted to continue.
Overall, I was quite pleased with the food. Some meals were really really yummy, and I would love to eat them again. I especially loved the vegetarian meals even though I am not a vegetarian. There were a handful of meals that I just could not eat (mostly due to my own picky food issues) and so I passed them on to my husband who will eat pretty much anything.
Like everyone else, I work really long hours so I loved being able to run out the house in the AM and just grab my food on the doorstep and be set all day and not have to think about what/​where/​how I am going to eat. My 2 weeks was over at the end of this week, so last night, I decided to extend my service and so I purchased another 3 weeks.
My experience as a satisfied customer all went to crap when this morning when I stepped out of the house and joyfully picked up my cooler. I started driving to work and at the light (k maybe I was driving), I grabbed the menu to see what surprises I had in store for me for today.
Well, my surprise was that my FOOD NEVER GOT DELIVERED and I picked up the empty cooler and ice packs I set out from last night. I was so pissed off. Pissed that I didn’t prepare any food for my full day and night at work, pissed that last night I decided to spend another $ 750 for the next 3 weeks of service. I was looking forward to continuing my experience, but not having the food delivered when it is supposed to be is 1000% unacceptable.
I immediately called to see what happened and all I got was a «we apologize». Things happen, I get that, but the rep gave me no explanation, no excuse, and no effort to assure me that it would not happen again. That did not sit well with me because it made it seem like this happens all the time and that it will happen again. That being said, I immediately decided to cancel my service including the 3 weeks commitment I signed up for last night and any remaining meals that were supposed to be delivered this week.
I was shocked and surprised at how easy it was for a business to let an otherwise happy and committed client go without trying to make up for it somehow. I own my own business, and I would NEVER let a client go so easily. I would make every effort to change the clients negative experience to a positive one. I don’t see how this business will last long with this type of poor customer service and so many competitors in LA.
I love the concept of meal Delivery service so I am going to search for another company to continue my service with. Too Bad :(

the cleanse meal replacement shakes are neither organic nor non-​GMO. Wow, that’s just awful. I’ll only return when that gets fixed. How can u positively cleanse while eating non-​organic genetically modified food? Not a good idea.

I really wanted this to work. i have to say that when the meals were good, and much like the nursery rhyme, «The Girl With A Curl,» when they were bad they were horrid! Many meals were absolutely inedibe and had to be tossed. Some of the really bad ones were: chia seed pudding, and a myriad of tasteless quinoa dishes. Additionally there was massive overuse of a really strong spice, so much that it was difficult to even taste what it was covering. In addition, there were very few choices regarding leaving out foods I didn’t like.

This is my second go-​around with Paleta and, just as I said the first time I ordered meals through them, I am a huge fan. When my coolers full of fresh, creative, yummy food arrive on my porch each evening, it’s like Christmas morning opening them up to see what’s inside! I’m a vegetarian (who hates to cook) and I get their vegetarian meals. Never in a thousand years would I be able to come up with some of the creations that Chef Kelly does. As we speak, I’m eating a super tasty brown rice pudding with hazelnuts, blueberries and peaches. Can’t wait to eat my lunch in a couple of hours! I work for a music awards show and we’re in the thick of our busy season. I have no time to shop, let alone cook, so I have a month’s worth of Paleta scheduled to keep me sustained during our busy time. I can’t wait to see what ends up on my porch tonight!
In addition to the food, customer service has been STELLAR — like over and above — and my emails, as well as my phone calls, were returned promptly. Robert, who I spoke with this afternoon, took the time to walk me through calorie counts and other options and answered every question I had. My food has been delivered on time and right to my door.
5 stars x 10 from me!

I like the service and convenience — the concept of it all. But the food is just terrible.

I used to order this meal plan back in 2013. I ordered market menu because it’s more affordable. I am a pescaterian and I used to choose the vegetarian option and called them that I can eat fish and they used to do that for me. Now they said they can’t.
i wish they had more flexibility and also offer some Asian and other dishes to give more diversity.

I used Paleta Fit to be Wed to lose those final inches ahead of my wedding in May. The plan involved alternating days of food, cleanse, juice and vitamins and probiotics. It was great to have a constant source of nutrition during a very hectic 30 days and to know that at the end I would look my best. I still use the water bottle that came with the plan all the time. Definitely recommended for anyone looking to feel great ahead of their big day.

I first used Paleta in 2010, and I loved it back then, but I am happy to say that I think they have maintained if not improved.
I get the market menu option delivered Monday through Friday. This is most affordable plan they have. It works for me because I am low maintenance healthy eater. I get the vegan option. Since I’m trying to manage my weight, I get the perfect fit plan. After adjusting for cost of groceries, travel, shopping time, decision time, and the human tendency to overeat, I have decided that it worth my while to have my meals delivered during the week – especially since I can easily spend $ 10 + for breakfast at the café and $ 20 for lunch. Paleta delivery saves me time – I can’t really put a price tag on that but its valuable.
Their delivery has been 100% reliable. Customer service is always responsive. The food has been consistently delicious and completely fresh. It is whole food based, lots of veggies, nuts, fruits, legumes, whole grains, carbs, gluten-​free. There is a nice mix of flavors too and I am always very happy with that. I suspect the meals are low sodium, but I barely notice even though I love salt. I like the surprise of it too.
I also did the cleanse a few months back and it was a piece of cake. The shakes are different than they used to be but still yummy. I am considering doing it again.
Lastly, they have started a juice and power-​bar line. I love them both. I order the bars on the side as a snack.
So…why do I do it? In 2010, I needed to lose 10 lbs, and it worked. Now, I am trying not to gain weight. It is liberating to grab a little cooler bag off the porch. If I didn’t have my meals delivered, too much of my day would be spent thinking about where the next vegetable would come from and how to get my hands on a snack that isn’t completely unhealthy.
I have used different meal delivery services in Los Angeles, and I returned to Paleta because the quality was high but the price was reasonable. I also like their food philosophy. I am not an anti-​carb person so I like my whole grains. While there are many platinum delivery services and personal chefs out there, some of which I think very highly of, I needed something which I could afford to renew each month.

I had this service a few years ago. The service was good and the food was fresh and organic, BUT a little too organic for me because I found a FLY in my salad! After that I couldn’t eat any of there food at all.

This is a an amazing cleanse…
I am always educating myself on how to be and eat healthy. I exercise, I juice, I do the occasional sugar detox and talk the talk. However, the last couple of months have been a very difficult time for my family and let my eating habits go lax for a bit resulting in feeling sluggish, uncomfortable in my clothes and off track. A girl friend of mine told me about the Paleta Cleanse and how amazing, easy, tasty and successful she found it. I must say, I have found the same results myself. This Paleta Cleanse is such a luxurious treat… an amazing program delivered to my door, in super cute packaging, with simple to follow instructions and delicious, farm fresh happy food inside the coolers. I am on day 9 of 10 am already missing the program. I have lost 6 or 7 lbs, my clothes fit great, I have more energy and feel totally clean on the inside.
My plan moving forward is to continue with the shakes and use the meals that were provided as examples of how to eat and what portions. I am in love with the energy bars too! The shakes are great and you can get creative with flavors such as chocolate powder, cinnamon, berries and almond milk… they can be used out side the cleanse in regular life too!
I am very happy to have found this cleanse and will always have it when I need another re-​boot. Thank you Chef Kelly for finding a solution that worked great for you and sharing it with the world. You are of service to people and I am in gratitude.
May you all find things that make you happy!
Beth Ann from Santa Monica, CA

I’m glad that I’ve decided to stick with Paleta as long as I have. When I first started Paleta last summer, I borderline would lose my mind when I would get the same peppers and jicama snack. When cutting calories to lose weight, interesting and satisfying food is a must. I only stuck with it because all of the other food delivery services weren’t even close to being as fresh as Paleta. I lost 27 lbs on the 1700 calorie plan in 30 days with my workout routine and intermittent fasting.
A few months later after being off my diet, eating on the go and not exercising, I’ve still kept off around 20 lbs. I decided to get back on my routine and order my meal plan again and… WOW! Every meal and snack has been an absolute treat. The variety and flavor are exceptional. As difficult as it is for a big guy like myself to stick with a 1700 calorie a day diet, Paleta not only helps me achieve my weight goals, but keeps me looking forward to every bite I get in my cooler each day.

The food is fantastic. I felt great, it was delicious, and I was definitely seeing results. My compliments to the chef.
My review is on the customer service and operations–
After a mixup about a delivery in which I ended up missing a days worth of food and having to scramble, I called Paleta to find out what had happened.
When I spoke with PATRICK on the phone, I wanted an explanation and perhaps an apology. Instead, he blamed me for the mixup and informed me that there was nothing he could do about it.
I am appalled at their level of customer service and my treatment by the operations department. If you want good food and are willing to take the risk of food not showing up days you expect or items missing from your box as the other Unilocalers are saying, go ahead and eat paleta.
I will be taking my business to a competitor: Zen Foods is much nicer over the phone.

My wife and I signed up with Paleta a few weeks ago. My wife Rachael was looking to lose a few lbs after our third child was born and me, well, as a busy professional I find it hard to eat healthy, eat balanced, eat as frequently as I need to and of course, looking to lose some weight. The first couple of days for us were hard. Getting used to eating slightly smaller meals than we are used to (hence the need for a healthier eating lifestyle) and keeping up with the philosophy eating roughly every 3 – 4 hrs apart. Luckily having the regimented program that Paleta offers made life sooo much easier. Fresh, delicious, calorie conscious meals that are left at the front door of the home? Nobody should have an excuse why they can’t follow a simplistic meal plan like this one! Attentive CS reps, responsible drivers and gourmet menus has made our lives easier!
In closing I would like to say that my wife has lost 10lbs already and I am down 20! Small perk of being a man I suppose but what makes us even more happier is that we are being educated on proper portion size, meal frequency and gaining energy to chase our little ones around for years and years to come!
We love you Paleta! Lifetime customers for sure!

This place is awful. A friend ordered two weeks of meals for my family when my wife had our baby. It was such an awesome gift at a what is typically a very stressful time. Unfortunately Paleta did nothing to ease our stress. How you ask? Well the first day there were scheduled to deliver dinner they forgot to come. No joke. They just didn’t show up and we had to scramble for food. When I called to find out what happened to our meal, the representative said that it was «human error» and they would just make one extra delivery at the end. Thanks for the explanation but I didn’t think that evil computers forgot to deliver our meal that night. Also when you’re a meal delivery service and you forgot to deliver meals maybe you should apologize and offer the client a freebie to make up for it. Just a thought.
We did wind up getting meals eventually and the food is terrible and just ridiculous at times. Several nights they delivered «dessert» which was 2 or 3 apricots in a bag. Super classy and elegant! The «dinner salads» are 90% lettuce. The final straw was when they described our dinner that night as «albacore salad with a brioche and fresh vegetables» or something like that and delivered half a tuna sandwich with carrot and celery sticks. Again no joke. Pretty much every night we got the delivery we had to arrange for something to eat afterwards.
As I said this place is awful and I highly recommend that you don’t waste your money here.

Unfortunately I have been very disappointed with Paleta and have found them to be very unreliable. I purchased a 20 day delivery plan and less than halfway into the program they had given me moldy fruit, left out part of my meals on more than one occasion and even forgot to deliver my food one day. I called customer service on two separate occasions to help resolve the issues but instead I became even more frustrated. Although I had to laugh at one point when the man on the other end of the line offered to give me a $ 7 credit towards my next meal purchase. I told him that based on my experience so far with Paleta that I have no plans on renewing my food delivery, and neither should you.
Stay away from Paleta
They are not reliable
They are overpriced
The food is hit or miss, if it even shows up at your door

Very disappointing experience with the cleanse. I was very excited to try this and the packaging was great which is the only reason I’m giving 2 stars instead of one. The food was pretty awful. Melon that was not ripe and cut into the green of the rhine. rotten peaches and surprise kiwi slice in the peach cobbler which grossed me out and made me wonder what else might be lurking in the food that wasn’t suppose to be there. The black bean quinoa tasted and smelled sour so I threw it out after 2 small bites and the brown celery and hard almond butter was a real treat. I had planned to continue on the fit plan, but I feel like I wasted $ 345 on some pretty packaging, a water bottle and a tub of powder that I’m not sure is better than whey protein I could have bought at trader joes.