Pacific Electric Lofts

I just wanted to thank them for the response back. Hopefully new elevators in 2016. If I may make a suggestion, give a little something to the tenants. Maybe a $ 100 gift card for a sign of good faith. Again, rent is not cheap here (or anywhere else), but we all have reasons of why we chose PE Lofts. Do a little something for me and the tenants who feel there not getting their «money’s worth.»

The upsides — It’s a beautiful historic building. Generally nice neighbors. Cool roof deck.
The BIG downside — The staff are all decent people but they answer to one of the worst real estate holding companies ever. Do not expect competence or even an ounce of flexibility. If you call their «customer care» department (oxymoron of the year), be prepared for voice-​mail hell. Lease-​breaking fees are twice what they should be. The lease itself is 37 pages long, which gives you a clue about how they’re going to behave if you ask for anything from them but a soulless worker-​drone response.
Be prepared also for some incredibly noisy and daily street traffic from the north side of the building at 5 a.m. It sits right above a major bus line. And of course, PE Lofts will not disclose this before you sign the lease. I know: caveat emptor. But you expect more from the people managing your home (and your sleep) than this.
I’d consider staying another year here but the company — a fast-​buck oriented Real Estate Investment Trust called Essex Property Management– just doesn’t care very much about retaining its residents. They seem to go out of their way to prove that, time and again.

I have lived in the Pacific Electric Lofts for 3.5 months now and i am in LOVE! When we decided to move to DTLA our first stop was PE Lofts. Our leasing agent was Josh and he was ah-​mazing! He showed us three different units and they were all incredible! Beautiful beautiful kitchens, concrete and original hardwood floors, and a great mix of modern and historic. Exactly what we were looking for! One unit we honestly fell in love with but we wanted to see other options so we kept looking. With every other building we saw we fell more and more in love with PE. Honestly, NOTHING compared. In fact, a number of other buildings even recommended PE to us when we told them what we were looking for (a bi-​level unit on a higher floor, rooftop pool, a gym). After looking at half a dozen other buildings in the Historic Core we knew Pacific Electric Lofts was where we wanted to call home. The universe was good to us and that first loft we fell in love with was STILL AVAILABLE!
A few months later and we are more in love with PE than ever! You cannot beat the amenities here (best rooftop pool in the Core, terrific gym, onsite parking that is cheaper than any of the surrounding lots, most friendly neighbors ever, a dog run on the roof!, security staff that is friendly and knows you by name, maintenance staff that is fast and friendly, and the nicest leasing office staff in the Core! We stop by to chat with Monica and Josh every chance we get! Monica even helped me plan out how to set up my closet space and the bf’s home office!) The location is perfect! We can pop down to the Artisan, Cole’s, or head one block to Spring street for the Artwalk or a pint at Beelman’s Pub!
And our loft… WOW! Completely beautiful… modern kitchen, soaring ceilings with exposed beams, front doors right out of a Humphrey Bogart detective flick, and the view can’t be beat! If you are looking for a place to call home in the hippest part of Downtown look no further than Pacific Electric Lofts!

I’ve been living in the PE loft building for 3.5 years now. There’ve been good and bad times with management. I was admittedly disturbed when Essex took over ownership of the building 2 years ago and irritated with the transition. But the high-​charactered team lead by Adrian Szabo curbed my vexation, restoring the modern neighborhood vibe along with the building’s rich history — even through modern renovations.
I’ve made many friends at PE lofts, extending from bbq’s on the rooftop with neighbors to security/​doormen to the kind folks in the office that here me out even on the busiest days. Thank you Monica, Joseph, Joshua and Adrian, you’ll are amazing!

On September 10, 2015 at approximately 8pm, my apartment on the 6^th floor had a massive leak from the ceiling. I was not home and was told that the cause was due to the fire sprinklers going off on the penthouse level two stories above me because the tenant had started a fire. I find that statement to be false because you see, I went up that unit two days later and the tenant was living there as if nothing had happened.
PEL and ESSEX lack credibility because if you look through the reviews, leaks and floods seem to happen quite often and usually the tenants get blame and are mistreated by PEL management. In February 2014 there was a massive flood on the 6^th floor where the entire rooftop water tank (many say the entire pool because they were renovating) destroyed an entire unit and several floors below were affected. Every tenant affected did not like how PEL management handled the situation and at one point PEL tried to blame a tenant when PEL during a City investigation was found to be completely at fault.
Here’s my story: When I came home that night I was told there’s a leak in my unit. Well, it was more than a leak. An entire wall in my unit was dripping with water which created a 10×17 foot puddle in my unit. My rugs were destroyed along with the art work on my wall. I had to mop up the water on my own using all the bath towels I had, I even started using the toilet paper and cotton balls if I had too. I tried getting some sleep but I woke up at 4am in the morning barely able to breathe. Although I had a fan on and left all my windows open to air the unit, it was like a sauna. It was kind of chalky in the air and I can smell drywall and some sort of an acid smell. My face was covered in sweat and felt grimy. My nostrils were burning including my nose hair and my eyes were watering like I had just watched back to back chick flicks. I had to dress and sit outside my unit until management opened at 9am.
When I met with ADRIAN and JOSEPH in the management office, the first thing I did was call my insurance and asked if I should be calling the Fire Department. ADRIAN promptly said NO. People, that is a mistake. Do not let the wrecking crew of A&J control the scenario because they don’t want City Officials writing a report because ⁹⁄₁₀ it’s going to be there fault. I asked if I can use the furnished model unit so I can get some sleep, they said NO (they finally relented on Monday just for one night because anyone walking by my unit can smell the bio stench from the leaking water. I felt nauseated just by being here for more than an hour breathing the vapor now being emitted by the evaporating water which was not drying fast enough because I can see huge water marks and my walls are still damp and in some areas, slick from some sort of mutant gel substance.
You want to know insult to injury? The fire alarms went off on Wednesday at 4:30am in the morning waking up everyone on the 6^th floor and creating an evacuation by LA Fire Department. I was blamed for it by security staff, they claimed I was smoking. Here’s the funny thing, I was just walking back from LA Café and they confronted me in the elevator.
This is a lesson for everyone, staying in a flooded unit even after PEL management tells you it’s «OK» is a bad idea. Nine days later and I can feel my throat getting hoarse and my eyes are constantly watering. Several neighbors affected by the February 2014 showed me rashes on their hands and arms where they came in contact with the flood water (btw the water is dirty filled with dark particles and smells like an entire sports team laundered their sweaty socks and then dumped it your unit). At least two of my neighbors developed respiratory symptoms within weeks of the flood requiring doctor visits and medication. One neighbor had to move away that very day and it took her 4 months to recover.
Another lesson, make sure you increase the property coverage on your renter’s insurance and do not use the company recommended by PEL, they are expensive and offer minimal coverage for maximum cost. Have lots and lots of bath towels ready and make sure you have plastic buckets to catch the leak and to safe guard your electronics. My neighbors said the biggest loss they had was the destruction of their personal electronics which insurance barely covered.
I use to think my neighbors were exaggerating about how bad a leak and flood can be, I know better now after having personally been affected. For those interested in visiting to see if this can be your next home, the security system hasn’t worked for months so you can access the building ²⁴⁄₇ which is what everyone in DTLA did this summer to use the rooftop pool. You will meet lots of new people including strangers that just wander the hallway after walking off the streets to get a tour of PEL.
I have lived here for several years and have seen multiple management teams. This one by far, is the worst of the dark side.

Our actual unit is lovely. The one star is based purely on the rest of the building. Essex property management is the worst, and they are there purely to get new residents in. If you have any maintenance issues, you will not be happy with their response. The elevators often don’t work. The security system for the entire building has been broken for a long time, which means anyone can just walk in the front door and go anywhere they like. No locks on any of the public areas or elevators. The pool seems to be a hangout for all of DTLA, which makes sense since anyone can get into the building. Oh, and the filming. They rent out the building to filming crews constantly. It’s like living on a backlot.

I can honestly say I’m happier here than I’ve been anywhere I’ve lived (sorry Tara). If you want to live downtown I give it 5 stars.

Overall, I have enjoyed living in this historic building for about 6 months, but security enforcement seems problematic a bit, particularly for guests going to the pool on weekends. The construction renovations also create some problems because workers seem to need access to my apartment very frequently. I do like the layout of my apartment and the fact that I can walk with my boyfriend to local shops and bars.
It is near Skid Row. So, I have to be careful when I am by myself, particularly at night.
I park in the attached parking structure, but my boyfriend has to park elsewhere because each unit only gets one parking space, which is a drag for him.
Overall, although the rent is high, it’s a convenient place to live and I HOPE our quality of life will improve once the renovations FINALLY are finished.

This building is beautiful and historic, one of the most impressive overall out of the residential buildings downtown. The dog run is a great amenity, I’ve had my fair share of tan-​line building sessions at the pool and I’ve made great friends while here. There are just a few things I think would be helpful for people to know as they’re moving in.
I’ve lived here for three years and have mostly been a happy tenant so I hope this doesn’t come off like I’m bitter because I’m totally not. It’s just that there are some things…
— They’re in the process of remodeling the units. Totally great, right? Yes, except that the turnover is high and so the construction is constant. As we speak they are remodeling the unit above me (as they have been for over a week) and it’s LOUD. Even though some of the walls are thick, they aren’t thick enough to keep that sound out (not all of the walls are cement). If you work from home, as I sometimes do, this can be a burden… especially if you have to take a lot of calls (like I just had to with the banging and drilling above me). And I’m not just talking the unit above me, about 5 around me have recently been renovated and the noise has also been a disturbance. If you have an interior unit in the window wells, you’ll definitely get all the noise from the construction in the units (they work with the windows open). The construction also happens on the weekend so sipping coffee on your couch at 9 am on a Saturday brings little relief. I’ve also noticed they sometimes leave the appliances they tear out sitting in the hallway for a few days (once it was two weeks and I sent an email to management to which i received no response).
— Along with the construction seems to come all the growing pains of a historic building that has recently been purchased. They are CONSTANTLY turning off the water or needing to enter your unit. I even started keeping the notices they tape to your door alerting you of these events because I wanted to make sure I wasn’t crazy in thinking it was happening a lot. Today, they happen to be entering my unit for fire alarm testing, which they have entered for on at least one other occasion. I have a dog and so on the days they need to enter the unit and I’m not home, I need to make arrangements for him. Once, when I brought that up to management, i received a «well is your dog aggressive?». No, but I sure hope he’d have a problem with an unknown person entering my unit!
— Other people have mentioned this and it’s definitely true: the elevators are down frequently. I understand this seems to happen a lot in buildings downtown but I’m a little confused and concerned as to why the problem hasn’t been pinpointed and fixed. Last week only one of the main elevators was working and it’s a big building. As we speak only two of the main elevators are functioning. Also, they do a lot of filming in the building so be prepared for the freight elevator to be in use or for portions of the building to be in use.
— I haven’t had the greatest encounters with management. Most emails I’ve sent have gone unanswered and when I needed help with the online payment portal (it wasn’t showing the bank account i entered) I continually had to follow up in person as it seemed to be the only way I could get anyone to talk to me. I’ve seen management personnel «turn it on» with tenants so I do think they are probably friendly with most but I’ve never been on the receiving end of that. A lot of times I get a blank stare or a ‘tude. Just my experience, I have friends who really like the folks in the office.
— As downtown becomes more popular, the tenants are getting younger because it’s the cool place to be. The demographic of the building seems to be changing a bit… sometimes the pool looks like MTV spring break which is super awesome when you just want to go enjoy your Saturday at the pool you pay for with a bunch of people who don’t live there. There seems to be some kind «enforcement» happening with security checking unit #‘s at the pool but I’ve also witnessed hoards of guests being let into the building. This is probably not exclusive to PE Lofts but I do feel there could be more measures taken to prevent this.
In the grand scheme of things, these are not life shattering items but perhaps things to consider when you think about your lifestyle, needs, and wants.
There are pros and cons to every building and this really is a beautiful building. Food for thought!

What a beautiful building! Thanks for letting Bat in the Sun film at your location! Really appreciate it! Please Like and Subscribe to their Facebook and Youtube channel for upcoming comic book super heros beat downs! Blessings!

We looked at over 10 different buildings in downtown LA before we decided on PE Lofts. There were specific things we were looking for, and PE was able to fulfill them. Out of all the buildings, PE had the most amenities, price per sq ft, historic detail, and overall feel.
PROS:
— location! walking distance to every bar/​restaurant
— amenities — rooftop/​gym/​pool/​sauna/​doorman/​security/​parking
— historic look (not scrubbed and gutted into a rat maze like the SB apts)
— All the tenants I’ve met have been very nice and seem professional
— All my surrounding neighbors are quite (either that or the walls are well insulated)
— Washer and dryer in my unit
— large windows that open
— pet friendly (pet walk also avail for use)
— every unit comes with floor to ceiling white curtains (not ugly looking blinds)
— easy parking attached (additional cost) but at least its attached, and the parking crew is really really awesome. I have never had trouble finding a spot and if I do, they valet it for free.
— signing the lease was a breeze (everything online), and Monica our leasing agent was so nice.
— The cleaning staff is always present (I see a cleaning lady, wiping our hallways nearly everyday)
— beautiful penthouse level library, they just filmed Scandal here the other day, cool!
— lots of organized get togethers. I’ve been here 3 months and so far have seen a beer tasting, dessert tasting, and bourbon tasting event.
— Security staff is very helpful (will knock on door of neighbor who is loud if u request, but we’ve never had that issue)
— Security, besides a door man, the elevators are operated by keyfob only.
— Front desk will sign for all your packages
CONS
— Location! you’re one block away of Skid row, and there are homeless people everywhere, and it smells like urine everywhere, and there is poop, everywhere (but this is not unique to PE, more like unique to DTLA)
— tenants pay for everything (garbage, gas, electricity, etc)
— only option for internet is ATT (meaning you’re stuck with slow non broadband)
— kitchen is not stainless steel everything (although they are slowly working on updating the units .but I actually like the current style, the new updated ones don’t really match stylistically with the old building feel IMO)
— Pet rent $$ (while other buildings don’t charge)
— Price/​Quality, for the price I’m paying, I was expecting just overall nicer renovated quality. The unit itself is beautiful but there are just little things like dirty curtains, nonstainless appliance, really old wood flooring. etc, that I expected to be better quality.
— Parking is only avail for one car ($ 135), if you have a 2^nd car, you have to find an outside lot/​structure.
— Security desk is located in the back of the building behind the ulgy red couch/​pillar monstrosity thing (who decided on that, I don’t know), so all you see is the top of their head. I’ve seen people come in the building *either door was open or let in by others, and security has no clue.
FYI
— there are TONS of different layouts and they are so vastly different that you should not write off PE if you’ve only seen a few of their units. I actually saw this building first and did not like it at all. However, a new unit opened up 2 weeks after and it had everything I was looking for (outside facing view, large windows, historic feel, wood floors, in unit washer/​dryer).
some of the buildings that I saw in case you were curious and the reasons I ended up here instead.
— Rowan building: Condo building, beautiful building and best quality fixes we saw, but price and size vary so much, limited avail depending on owners renting.
— SB loft/​SB main/​SB manhattan/​SB tower: see one SB, see them all. They need to stop whoever SB is from buying these beautiful buildings and gutting them. They all look identical inside, with rat maze hallways. The tenants are also younger student type population /​louder/​parties. Also SB tower had no functioning windows that could open besides the balcony door. They do have no pet rent which is nice. Really weird white glossy floors.
— Chapman loft: did not allow dogs
— Blackstone: Price was right, but units were small and lacked character. Also the elevator had rave lights (weird).
— Jefferies: also great price, but units way too small for two people
— Gas Co Loft: More modern feel, no amenities, no gym (but they currently give out free Gold’s gym membership)
— NCT loft — too small
–some other ones I forgot…

If you’re thinking of living here, leave some room in your budget for good shoes — you’ll want to take the stairs rather than the elevators.
Other reviewers mentioned the elevators are often out of service, and they’re right — but that’s the tip of an iceberg. I live in a unit that shares a wall with the elevators, and about 6 months ago they started making some scary noises. I put in maintenance work orders. (Yes, that is plural) The elevator tech came out and diagnosed the problem: worn out bearings in the overhead system that bears the weight of the elevator cars. yikes! The property manager was in my unit with the elevator tech and heard the noise himself. Progressively louder, scarier noises as the weeks go by.
Fast forward a couple months. Local follow-​up, but no commitment to do the maintenance work. ‘Nice view’ used to be something I often heard from guests. ‘Do you live next to a subway?’ is now a favorite. I got contact info for Essex Property Trust corporate customer care & complained. A rep was assigned who stated they agree this is a problem that needs to be fixed. She writes me back diligently week after week, month after month with non-​substantive updates from decision-​makers who put Profits over Safety.
4+ months of correspondence with Essex and the maintenance is no closer to done. It’s gotten to the point where it sounds like a construction site in here. Never thought I’d say this: thank goodness I’m on the road a lot for work. I’d be happy to update my review when it’s fixed.
To my fellow residents: the noise isn’t as obvious inside the elevator cars. They must be pretty well-​insulated. Private msg me if you want to hear what they sound like in operation, on the other side of a wall. You may decide the stairs seem like a much less risky option.

Now I live here! And I LOVE it!
I just read through my previous review. It makes me laugh. Oh, how times have changed. PE Lofts has come so far since 2011. New management company, renovated rooftop, renovated lofts, exposed concrete floors, new appliances and light fixtures, beautiful historic-​meets-​modern décor, (They are currently rolling out updates to the lofts.) friendly neighbors and staff, pet-​friendly, easy parking, attached outdoor patio space, on top of Cole’s, close to everything we need… and more!
Come see the «more» for yourself.
We’ve been here three-​months now, and we are loving every second of it. Everyone is so nice and helpful. Maintenance is extremely prompt (something we are not used to). Thanks, Ray! Security guards make you feel secure. Parking guys are unbelievable amazing, especially Boris. Leasing office really cares about each tenant. We heart Monica. She’s the best! Property manager, Adrian, is sooooo nice.
We just feel so comfortable here. And, we’re building a little community within DTLA within Los Angeles, and we love it. Now I wish we made this move sooner, but the timing just wasn’t right. ;)

After being contacted by management and speaking with the residents the times that I have been there I have changed my rating.
Being fair is all I really care about, management told me that the departments that I was complaining about were not owned by nor a part of Pacific Electric Lofts.
I was told that the Venue upstairs, parking, maintenance and security are all owned by individual companies that have nothing to do with Pacific Electric Lofts. I know that a lot of the buildings DTLA are the same and most of them have a management company that hire other companies to provide services for them.
A Shout Out to the Management at Pacific Electric Lofts for caring enough to address my review in a professional manner, that’s good Customer Service, caring about their business.

I have been living in Pacific Electric Lofts for 10 months & love the place! Everyone here is real nice, the apartments are in fantastic shape & the neighborhood is exciting & evolving.
The staff in the leasing office are great! Both Adrian and Monica have been super!!! When I needed to rent a second apartment to quickly stand-​up a game development studio, Monica & Adrian made it happen instantly & painlessly. When things need work, a slight mention to Monica & next thing you know it, the repair guys are there rolling in a new dishwasher within the hour!
I love my 15 minutes commute to USC! This place is great!!!

I have been at PE Lofts for over 6 months, and I absolutely love it! As others have said, the price is fair for the location and the amazing amenities. I looked at quite a few places when I decided I wanted to live in Downtown, but I immediately fell in love with PE Lofts. The security, valet and management staff are all amazing, friendly and helpful. It is a great place for dog owners because the dog run is kept clean and is quite large for a Downtown dog run. Also, everything is within walking distance and the metro is so close and convenient. Having parking on site with security and valets is an added plus for the area. It feels like you’re living in a piece of Los Angeles history, but it is also updated with excellent amenities like a gorgeous rooftop pool and barbeque area as well as a gym and sauna.
Of the two very minor maintenance issues I’ve had (a loose screw in the toilet pipe and a dirty air conditioning filter), the maintenance staff were there within less then 12 hours to fix the problem. There are laundry and trash facilities conveniently located on every floor. Paying rent is super easy and convenient with the online payment system, as is submitting a maintenance request.
The management staff have been nothing but helpful, friendly and accommodating. I didn’t live in the building before Essex took over, but I feel like they are doing a great job with maintenance and updates. After six months, I still haven’t gotten over how much I love this place!

I had to lease my loft sight unseen & can’t say enough positive things about the process. Adrian was phenomenal and patient with me after asking for — what feels like hundreds — of pictures and dimensions. Monica, as you can tell by other reviews, is an all-​star and super friendly to deal with. The valet team is great. The maintenance team is on it. My only (tiny) negative would be the dog run next to the pool. The owners here aren’t held accountable and will let their pups go to the bathroom right outside the door, making that entire area smell.
Overall, great location, fabulous staff, fun building.

Let me tell you a little story about the fuckery of Pacific Electric and why no humans should live there.
My brother is moving back to SF (boo) and is gone this weekend and to get movers to access the apt he needs to reserve the loading dock. It was unavailable saturday and closed Monday thru Wed leaving us today, Father’s day. With Wes not here, Charlie and i had to meet and wait during the move.
The freight elevator broke yesterday and my brother was given no notice so when the movers arrived they had to either park in the back of the building, in essence 3 blocks away from the elevators they had to use or double park on main and risk a ticket. AND they had to use the tiny mirrored elevators the residents use to move an entire apartment of stuff AND if the movers break anything, my brother is responsible. We asked for a dedicated elevator so we could at least know that any damage to the elevators was from us and not one of the 100s of people who access the building. They said no. After I screamed within an inch of her life at the leasing supervisor who tried to come for me in a bitch tone, the mover resolved to use the stairs for everything.
Thank God for Excalibur Van Lines moving company and Joseph, the mover who should be canonized into sainthood for both saving a woman’s life and saving our father’s day, at least partially.
So long story short, FUCK PACIFIC ELECTRIC LOFTS. Their pool area smells like dog piss and vomit and is littered with beer cans and discarded potato chip bags. Also the building management can suck it. And if you’re ever moving, call Excalibur in Northridge.

Fantastic building. Fun location. TERRIBLE management.
The building is beautiful and the units are spacious — I’ve had a wonderful time living here so far. The Historic Core area of DTLA is flourishing now more than ever, and it has been awesome to be a part of that.
However, the management at PEL is truly horrible. I will highlight two experiences I’ve had with this disrespectful management team.
I would say it is pretty standard to feel safe and secure in your apartment, only letting in those who you want. One morning, I had just gotten out of the shower, and a man starts violently knocking on my door. As a young woman, this is not comforting. I didn’t know who this was, nor was I expecting anyone, so obviously I did not open the door.
The man (who turned out to be a maintenance inspector) proceeds to unlock and OPEN MY DOOR, without saying anything. This was terrifying. I politely told the man to leave my apartment and come back at a time that was convenient.
The worst part: When I told the management team of this, I did not receive an apology. Just excuses. NO APOLOGY. I felt threatened and scared because of an unprofessional and invasive maintenance practice, and the management team could not even apologize for the mishap.
Onto the next experience with PEL management (happened just this morning).
There is one freight elevator in the building, and if often breaks. I totally understand that things break and sometimes you have to wait a bit for them to get fixed — no problem. I’m moving out at the end of the month and am getting rid of some furniture. A friend agreed to take a 6ft x 6ft, 200 lb. bookcase of my hands.
About a week ago, the freight elevator was down again, so I made sure to confirm with the management office that it would be fixed and ready for us to use — before I gave her the go-​ahead to rent a U-​Haul and drive an hour to come get the piece. I confirmed with management not once, but twice, that the elevator had been fixed, AND that I could reserve it for a specific time period this morning. The building was well aware that I would be needing the freight elevator this morning for that time period.
10AM rolls around today and my friend shows up with her U-​Haul. What do we find? The freight elevator is broken again. I go to the management office to inquire, and I am met with dirty looks and an attitude from the leasing agent, as if I were greatly inconveniencing her by asking a question. She informs me that the freight elevator broke again yesterday. Fine. I get it, it happens. However, wouldn’t it be common sense (or perhaps just good, considerate customer service), to contact the tenant that reserved the freight elevator for the next day?
Certainly there is a reason the tenant reserved the freight elevator for a specific time, and it can be inferred that they made some sort of plans around moving the furniture via the elevator (i.e. paying money for a moving truck, labor, etc.). None of the management team thought to contact me to let me know the freight elevator was broken again and I wouldn’t be able to use it for the time I reserved.
Because of this, my friend spent $ 50 on a U-​Haul (plus mileage) and took the time out of her day to come Downtown and get the furniture.
I respectfully told the leasing agent that I know it is not her fault, that she is the only representative of the building right now, and that going forward, they should make sure to contact tenants in these situations. It is only considerate. Instead of apologizing for the inconvenience this caused, and for not contacting me when the elevator broke, the leasing agent rolled her eyes again, and with attitude, said, «What do you want me to do about it? It isn’t MY fault.» As I walked away, she rolled her eyes again and said «Ugh, I’m so sorry about that» to the prospective tenants in the office. I’m truly glad the prospective tenants witnessed her utterly unprofessional and rude handling of that situation.
It is unfortunate that such an awesome building doesn’t employ kinder people.

The location is great, bones of the building are beautiful and has potential to be a very nice place to live but is definitly a «work in progress». The units are on the less expensive spectrum of the lofts downtown as parking is charged separately. Maintenance is very prompt and accomodating as are most of the valet guys. Amenities are nearly non-​existent as there is a very smilly dog walk on the roof with a tiny pool. As a work in progress, the exisitng amenities are in the initial stages of being upgraded, but current amneities are somewhat lacking.
There are many other, newer, nicer, cleaner properties in the DTLA area worth looking into.
BTW: 32 out of 44 reviews filtered out = shady