Orthopaedic Institute for Children

Incredible care! The team is amazing in urgent care. From our experience, the out patient clinic is not great compared to staff and culture of urgent care clinic. Enrique, a nurse, casted my 2.5 yr old daughter and her doll to help her get through the process. He and the Dr and everyone else were amazing, loving, and professional and knew what they were doing.

Shawn and Monica were very attentive to my son. They work amazing with children. I am so happy I found this location.

Out of the emergency room we had a choice either wait til’ Monday to deal with the family Dr for my sons foot fracture (with no same day appointment guarantee) then probably to a specialist.
I decided to come here on Sunday afternoon the day after incident. I am so happy I did. One family was in waiting area but soon after we arrived 3 – 4 families walked in… Beating the crowd is always a plus:). From my understanding regardless of ability to pay all children can be seen for Orthopaedic procedures or emergencies. If you’re not sure give them a call. They were very nice and helpful when I called.
Matthew guided my son to Xray room, then to a waiting area with three beds. A Specialist came in, viewed xrays then confirmed our problem. Advised us what was going to happen.(A cast) We seen Matthew again he really stood out, he made my sons cast from scratch making sure it fit well. He communicated nicely with my son and he was informative. Kept conversation going and gave us all our follow up instructions. Our visit went really smooth here. My son is limping around on his way to recovery. We will be back in 4 weeks.

This place is awesome doctors are great everything is done in a very professional manner and the staff is fantastic! I am here for my daughter this time and the experience was just as good as when i brought my other 2 sons. She said (my daughter) that the doctors and nurse’s were so kind especially Monica! And carlos is another great caster they are both very professional and gentle with your children. from my previous experiences here i highly recommend this facility for a great E R orthopaedic hospital. I dont even go to the regular er if i think a bone is broken. KEEP UP THE GREAT WORK!

Amazing place to be! Very clean facility! I absolutely loved the whole stuff especially Henry, Vanessa, Martha, Enríquez, and Monica very friendly and patient with all children. Thank you!!!

I wish I could’ve provided a zero star. Staff is a joke. Waiting time is 4 HOURS!!! Dr. Just probably spends a minute with you and that’s a lot! Then you wait AGAIN FOR 1 HOUR!!! so they can tell you to come for follow up???

Bless everyone here they helped out my son get a cast at closing time I was shoved away from California hospital and you guys helped me in a time of need bless you all

Very nice staff. Good care. Smooth day although son was in pain, but lots of hurt kids, so it took quite a while to be seen. I’d go there again, even if we have to wait.

This place is great, after being at 2 emergency room hospitals after my son broke his leg, came her to Unilocal found this place, took in my son thru the Urgent care to be seen. Walked in at about 9:20 am last Monday and was out by 11:30 am. The staff was really great, from the Receptionist to the X-​ray technician to the doctor, can’t forget about the guy who put the cast on my little boy. They even scheduled me his appointment to see his orthopedic Dr. This Thursday coming up. Thanks a lot to this place.

Their urgent care center is great from customer service to patient care. During our visit Technician Enrique was very helpful and professional.

Go here before the er! They are great with kids. We had Dr. Kent. Super informative and great with my daughter. Monica was very sweet. She was very helpful to my daughter when they put the cast on. I definitely will go here before the er in the future now that I know about it.

This place was amazing in and out with a cast in 1 ½ Very child friendly. Staff is great ! Dr. Avoian was fast and efficient Monica was very gentle with my son and very informative. They play children movies in all the rooms. I wish I would have found this place before wasting our time at Pasadena community urgent care.

Love the quality of care provided at the Orthopedic Institute for Children! My son had what we thought was a sprained wrist, but the x-​rays showed a fracture. The doctor and nurse Monica came to the rescue to give us peace of mind and had my son smiling again. As a mom, I appreciate the professional manner of the nursing staff and their great bedside manner with my boys (who have both been here). Current kid movies playing on HD TV screens during wait times make it comfortable for my kids and friendly doctors who treat their child patients with respect means so much to me. Loooove this place. Charge up your phone or tablet to stream your Netflix movies if you happen to come in on a weekend since wait times are likely longer. Free WiFi from nearby Lorenzo Apartments. Oh! And the outdoor children’s playground on site is an added plus.

I love it! Great service very friendly. Doctor, nurses, just great! They helped my baby. Put on a baby cast. highly recommend this place.

All the staff is GREAT & very helpful!
They made my son feel very comfortable and had him forget about his pain while he was there.

Took my son to get a cast today and let me say that i had the best service i had ever experienced at any hospital!
We were helped by Veronica and she was
A W E S O M E !!! Had never been helped by someone so friendly helful and with a good attitude like hers! Definitely a 5 star service!
Great hospital

No customer service from beginning to end. No one identified themselves for who they are and what they plan on doing for your child. There are no smiling faces, no general courtesy, nor a simple hello and how can I help you. We arrived by nine only to be seen (sort of) by 1:30 and even then it was by some high ranking hospital officials asking if our treatment rendered thus far was well. I replied my concerns that 5 minutes prior to them coming to our bedside a person insisted we were the patient he was calling us by because that was the name on the chart and clearly that was not us. He got mad at us for not being the patient he had in his chart vs being professional and stating the simple Mix up and following it with I’m sorry we will get this fixed. Instead he stormed off angry and when the officials presented themselves I spoke up. After the officials told the staff of our concerns and excessive wait they came over with whom I presume was the doctor to tell me my son has a fracture to which I replied ‘obviously, that’s why we are here’!.. To which he replied that I shouldn’t get defensive my son will be casted appropriately… Lol this place is a joke!!! I’m just glad the tech knew to cast lol. Then a few days ago after speaking several times with a receptionist for the clinic portion s/​p casting follow up they didn’t want to own up to scheduling an appointment for my kid on a day they knew doctor wouldn’t be in. The sooner I have to stop dealing with these imbeciles the better. There has to be a better place for injuries like such!!!

Was referred here by my sons Pediatrician to get his cast done here. The wait time was a lil long [good thing I brought snacks and games for my son to play with] but I expected the wait time to be that long anyways. We were seen by Dr. Taylor and he took care of my son. My son is Autistic so he made this visit very smooth and comfortable for me and my son. He was awesome plus he’s a Trojans Alumni [Fight On!] loved them and I appreciate him taking the time to care for my son and the other patients as well.

We’ll i was referred here from another urgent care. My son had hurt his arm Sunday afternoon at his bday party.
We arrived at 11:15 am on Monday, I filled out paper work and turned it in. Once I turned it in I ask the receptionist how long was the wait she responded with 3 – 6 hours!!! I looked at her in disbelief. Mind you when we walked in it was crowded in the initial waiting room where the receptionist is at the lobby when you first walk in was crowded the waiting room to the left and the outside was crowded. It looked like a zoo!
We finally got called in by 1:10 I was happy but come to find out it was just for his vitals ugh. Then back outside we go to wait. A few more hours go by and we get called in for X-​rays that was almost at 4. Then back outside we go because we had to wait for a bed.
By 5 we get called to a room the doctor surprisingly came a few minutes after we were brought in. He gave us the results of the X-​rays. He wanted some blood work done and an X-​ray of my son’s shoulder. So we waited for a nurse to come do his blood work. No one was coming, nurses and doctors kept walking by his room for a good 45 minutes. The technician finally came and got us to get the X-​ray done. We go back to the room and wait some more. I finally asked a nurse who was suppose to be drawing my son’s blood. She responded with idk I’m the one who does blood work let me go check. Mind you my son is 6 his patients were gone hours ago. Finally she came back by now it’s 6 she gets it done and she tells us we have to wait on one more nurse. Great!!! I get one of the nurses attention and ask what else needs to be done they tell me he needs a spleen.
By the time we are done its 6:30 and they tell us we have to come back the next day for the results but it wouldn’t be as long as today.
Well we came back today and it was just as long just to get the blood work results.
This place needs help with staffing and being organized with the type of patients they receive on a daily. That staff was great and informative but all this unnecessary waiting is ridiculous. All the patients there are there for the same reason because some body part is broken.
I don’t think my son is willing to come back here.

This is thee worse place to go. After waiting over 3 weeks for an appt. the very incompetent staff lost the referral and authorization that was faxed to them from our insurance. We were forced to wait over 3hrs for them to request a new copy be faxed to them.
A horrible unprofessional place. The staff were busy flirting with patient’s fathers trying to get a number instead of doing their job. Would NEVER under any circumstances would I ever return or suggest anyone else go here.