OnGuard Insurance

***SPAM INFINITY***
You better hope you select them as your insurance provider because if not, you’ll be getting spammed by them for the rest of your days.
I was shopping for car insurance about a year ago and requested a quote from Ongaurd. We did not select them for as our insurance provider. To this day I receive emails from Leona Hines @Onguard with price quotes for insurance on our truck. I have replied several times to advise this person we already selected another insurance company. Fast forward a year later, we have since sold the car and we still get these messages from Leona Hines. I have informed we no longer require insurance but it seems they do not take «No» for an answer.

Finding good rate in LA county is tough, Ongaurd got me the lowest in town. I was very happy with Nancy, she did great on educating me on my coverage. Overall it has been great experience as well as saving.

Shopping for auto insurance is hard enough without having to deal with idiots that dont know their own job. Since when does the client tell the Ins guy that what he is offering is not possible. Well I guess it is that time. I had to tell Chris more than once, that each deal he was offering me was wrong. Each time he had to go ask his boss and then she corrected him. Then he would tell me that I was right. Then after signing me up with a Good Company, he still made mistakes and wanted to blame me for his errors. Learn your own job and mistakes like these could be avoided in the future. I asked to speak to his manager and he conveniently he got amnesia and didnt know when she was going to be in the office to help me. Wow. Terrible custome service. Thank God I only had to sign up thru them, now I have insurance with mercury.

This place is a joke. Do not go through this branch! When I signed up for insurance 6 months ago through OnGuard, it was like pulling teeth. I worked with some guy named Steven who didn’t know what the hell he was doing. 10 emails and 5 phone calls later, he signed me up with a policy that was totally different from what he quoted me in the first place. Now, I am getting a renewal notice that is $ 40 higher than my original premium and I have had no violations this year. I called today and spoke with Grant. He gets my number and tells me he will call back in a hour after he finds out why it went up. He does not call me, so 3 hours later I call back and get someone else. This person tells me that he will call me back as well. Again, no call back so I call OnGuard one more time. I get Grant again. He says give me 10 more minutes and I will call you. It has been 30 minutes now and still no call. This place f*cking sucks and has horrible customer service. I have now been waiting all day to find out why my policy went up by $ 40 for no reason. They could give me the cheapest auto insurance in the world and I will still be dropping them.

I want to start off by saying how much of a great experience I had yesterday with this company and especially with representative Ricky Deleon. Not only was he very helpful but, he made it easy and stress free. After calling around several Insurance Company’s and Agents, I was at a high level of stress and getting different things told to me on top of quotes that were continuously rising and all sorts of fees being added than what was originally said by each company. Ricky was very helpful, attentive and assuring. He did everything in his ability to help me out and make sure I was satisfied. If it wasn’t for his kindness and exceptional Customer Service, great attitude, I would have gotten off the phone and had an even more stressful night trying to get insurance in a timely manner for specific reasons. I wish there were more Customer Service Representatives like this in the world. They make ALL THE DIFFERENCE in an experience and because of this I will definitely be recommending you to my family and friends!

Found OnGuard on google after some really extensive insurance shopping through every insurance company you could possibly name off the top of your head. OnGuard were the first ones to give me a rate that I could work with, and also the only ones to give me really personal service and made me feel like they actually wanted my business. Ricky is my agent and I’m really happy with him, within minutes after filling my online application he texted me. I was skeptical at first but kept pushing him to find me a better rate and he did! When most other insurance companies just blew me off because well I have a less than perfect driving record, but bad drivers need insurance too! And another funny thing, he actually found a better rate for me through my current insurance company! Which I thought was impossible, but he did it for me and I can’t thank him enough! I ended up adding my girlfriend to my insurance, and through the whole process the good service has not letup. Very happy with my choice to go with OnGuard!

I am extremely satisfied with the service provided by this company. I requested a quote online, I’m not sure from what website, and started getting flooded with calls from vendors to sell me a policy. Grant, from OnGuard, was about the 4^th call. He was very professional, offered a fair price, and seemingly understood other offers that I would be getting. This made me comfortable that he, and OnGuard wanted my business. After deciding to go with them; I am confident that I made the right decision because, #1, they were always easily accessible, even after I purchased the policy. And #2, after purchasing the policy, I was concerned, as there was a billing issue that I didn’t understand. I phoned the Branch Manager, Rick. He gave me his undivided attention in listening to my entire complaint, and not cutting me off, no matter how busy he may have been, as it was a Monday morning, he was attentive to the billing issue, and he assured me that Customer Satisfaction was his branch’s #1 goal. He then adjusted the billing to make things right, and insure that I was comfortable with this arrangement so that we are on the right path! I am pleased to do business with such a company!

This place has the worst customer service I have ever seen. After being stalked for business I decided to go with this location. I should have followed my gut and stayed away. This place is such a rip off and I will never do business with this location or any other onguard location.

My insurance company recently doubled my rates because I got a ticket so I started shopping around for auto insurance to see if anyone could do better. Most companies were offering me somewhere around my current rate until I got to OnGuard’s website. I couldn’t believe the rates I was getting, lower than my previous policy even before the ticket. They work with about a dozen companies and most of them were cheaper than the rates I was getting. They ended up placing me with Unitrin for 118/​mo… mind you, I was paying 130/​mo. before my ticket and my company was offering me 245/​mo. now with the ticket. If my math is right, they saved me about $ 1500/​yr., that alone is reason enough to love them but after speaking with an agent there, I had even more reason to recommend these guys. They saved me big money and they were personable, friendly, and even took the time to explain all the coverage option I had available to choose from. I ended up saving a lot of money and even got rental coverage which I didn’t have before. A+ for price, A++ for service… OnGuard knows how to do it!

This place is awesome! I ended up saving about $ 400/​yr from my current policy and they were about $ 100 less than the next cheapest quote I got. I got an instant quote in literally 2 minutes on their website, called in and spoke to an agent for more details, completed the purchase while on the phone with him, received all my paperwork via email and I was done. 30 minutes from the time I got on their website I was insured with an extra $ 400 in my pocket, can’t beat that!

Just had a pleasant conversation with Raphael from OnGuard! He went through a bunch of different hoops to get me the cheapest rate — even with an SR-​22! I compared the big companies and they were by far the cheapest. Would definitely recommend.

Rickey DeLeon is the man! He was a great help to me today getting all my insurance needs taken care of! He searched everywhere to make sure I was getting the best rate out there and I really appreciate him for that!

Recently I was online desperately searching for some affordable auto insurance… Yeah right! Everywhere I looked were just these outrageous quotes. Then I stumbled onto On Guard Insurance. The website was easy to navigate and understand and in less than 5 minutes I had a quote, along with comparisons to the previous companies I had looked at. Within a few minutes of requesting more information I received a call from an agent named Ricky DeLeon, and let me just tell you, this is the guy you want to talk to! Very patient, willing to help in any way to make the process easier and funny too! :) He really worked with my situation and took the time to help me get a quote I was comfortable with. I was so pleased that I started to tell everyone to call up Ricky if they needed insurance and I suggest you do the same. I’m very happy with the company, the services they offer amd their amazing customer service :)

Love them!
Everyone is always super über friendly and Ricky D. especially!
He’s so efficient, kind enough to follow up, and on point with all of my requests.
When I first called to get a quote, he was very diligent. In my situation, he was kind enough to offer me different options to help get me started.
His personality is always so chipper and energetic, how could you not want him as your insurance agent?! He’s one of a kind!
Everyone in this office is always so helpful when I call.
I’d recommend them to anyone who’s looking for another insurance carrier.
Gotta love them!!!

I was shopping for auto insurance quotes online and found OnGuard Insurance through Google. They were the lowest rate by far and I shopped most of the big insurance companies. Their website instantly displayed rates of many different insurance companies, most of which were cheaper than the other companies I compared. When I called in to buy a policy, the agent actually applied additional discounts and got me even a lower rate… unreal! They had me log in to their website for e-​signatures and in about 20 minutes I was insured and done with it. Insurance is a drag but OnGuard really hooked it up and I’m very happy with the price and the whole process. The people there are really cool and friendly too. I’m so pleased with them that I’ve been spreading the word to family and friends and now to Unilocalers! Give them a shot.

Crooks. Incompetent. Gave online quote then lied about having the uninsured motorist coverage that I requested. On Guard gave me a quote by phone then took two hours to fax while waiting at the car dealer. Bait and switch policy. On Guard was the most costly out of 8 companies I quoted. Avoid! Cheaper quotes from: State Farm, Progressive, Geico, All State, AIS, etc. Terrible customer service. Grant hung up on me and my car dealer at least 5 times without saying goodbye but everyone in my party was waiting for him for an hour to fax a binder so had to tolerate it.