On Time PC Services

i’ve had my laptop for over 5 years now. i’ve dropped it. i’ve spilled cocktails and coffee in it. i’ve exposed it to questionable online material many, many times. and still, it has been my hope to maintain a functional relationship with it. however, having had enough of my shenanigans about a year ago, it really started acting up. this was obviously really frustrating to me, being that my trusty friend and i had been through so much. suddenly, the tables turned and it began abusing me: losing files, crashing in the midst of great online conversation, seeminly dying for no reason. friends suggested perhaps i had developed a touch of stockholm syndrome with my relationship with it… sigh, perhaps so.
which brings me to my actual review of On Time. i was referred to this hole-​in-​the-​wall repair shop in Chinatown by a coworker. at first i was a bit leery because he didn’t know the name of it and could only describe it by the little yellow sign on the right hand side. he said it was a great place for computer repair and generally very reasonably priced. no name, no phone number, no address was given to me at first. eventually, i got those things and went in to take my precious laptop for repair. although communicating with the staff was a little difficult at first, i left my computer and a few days later, i was called and notified that it was ready to be picked up. typically what happened next would get them one star… but the way they handled it is why they get four. you see, i got it back from them, and not even 2 days later, i was experiencing the same problems i had when i first took it in. i called them and told them about that, and without hesitation, they said to bring it back and that they would ensure it was properly repaired, with no additional cost. they kept it a few days longer than they did the first time, and while i felt a little uneasy about it, i was fine with it as long as it was fixed… and it certainly was. it has been working better for me since i got it back from them (the second time) than it had in years.
the staff is friendly. it’s an unassuming little establishment. the price for repair was great. and, supporting this small business felt rad. good job, On Time!