NU Car Rental

Le coût: le double du prix affiché sur INTERNET
POUR: Voiture en bon état
CONTRE: Le coût de location est le double de celui que j’anticipais. La couverture d’assurance par ma carte VISA a été refusée. J’ai déboursé une somme équivalente en frais d’assurance au coût de la location. Pour un séjour de trois jours à Los Angeles, je n’avais pas le temps d’aller chez un compétiteur. On pourrait également remettre un plan de la ville. Il faut aller dans une station d’essence.

I’ve been to this location on two separate occassions & I liked the customer service that I received. You are in and out. No waiting around, nice cars to rent out & the people know what they are doing. Especially Richard (agent) Great guy! Thanks guys for making my rent a car experience smooth. NU car rental You rock!

Update: They took a $ 500 deposit which they added to my total, charged one big transaction and then never returned my $ 500. I had to call them to get my money back and it took about 2 weeks to get back. Yea, don’t rent from these guys.

The worst rental car experience I’ve ever had — Had to wait 45 minutes to an hour at the hotel location where they masquerade as a car rental company — they bumbled through copying drivers licenses and changing cartridges. The car had numerous scratches and windshield chips which all had to be documented. Upon return, I filled the car at a gas station one block away only to be told it was not full (they said it was ⁷⁄₈), and they charged me $ 14 for ¹⁄₈ of a tank. I’m disputing the charge with AMEX. Stay away from this low cost, low quality option. You get what you pay for. Shame on me.

DO NOT USE THIS COMPANY!!! I put in for a rate quote. At 6:29 am on Feb. 10, 2016 they sent me an email quote of 294.49 good for 16 hours. I responded within 3 hours. When I went on line to book it it was over $ 400.00. I called customer service and at first they were going to book me at the email price. Then they came back and said «Over $ 400.00.» This is a scam company. I wouldn’t use them if only a bicycle was available instead.

The only rental company that has made me pay for insurance or have insurance paperwork on me.
Not that cheap

I have rented 150 cars in my traveling over the past 10 years all over the US and in a couple of International countries as well. I can say with absolute certainty that this is by far the worst car rental agency. I have rented in Third World countries and surprisingly those went smooth. NU is worst of all of them. «Well, maybe you just had a bad experience», you might say as you read this post. My response to you is that I was dumb enough to rent from them 3 separate times over the course of a year and it was CONSISTENTLY HORRIBLE. «You get what you pay for» is an adage live and well with NU Car Rental.

I made a little scratch on the front bomber, they charged me 700 $ dollars, after that the service was bad, called but never pick up the phone! Never gonna use this company again !

Nothing but a great experience at this car rental spot. My girlfriend and sister flew into LAX and were not looking forward to the nonsense of renting a car. The last time we came we rented from FOX and it was a mess. Waited almost an hour on line and finally got a car with seats that were stained and smelled like chicken wings. Anyways from the minut we arrived to the counter we were treated like a valued customer. Tee is the manager and he was AMAZING! So helpful, courteous, nice, helpful and efficient. He wisked us through the process and then upgraded us! Tee escorted us to pick up our car and introduced us to the valet as his VIP customers. We felt like we were renting a Rolls Royce! Very good experience and will definitely use them again. We come to LA 3 – 4 times a year. One more reason to come back!:) Thanks for starting off our weekend away on the right foot! Thanks Tee!

Found on car
which I had used before and had no problems. I was not so lucky this time. Took forever to get my car even with my reservation and needed proof of insurance since I didn’t want to sign up for their crazy expensive insurance per day. The guy had me take a look at the outside of the car and didn’t notice anything major. Got a car that smelled like smoke after I drove off even though it said no smoking all over the car. I just rolled down the windows. Had it for 10 days while my car is being repaired. Just went to and from work. Then when I returned they said there was a tiny dent in the rear passenger side door. I couldn’t see it when he pointed it out and he had me feel this tiny little dent that he circled. I asked if he had pictures of the car to prove that it wasn’t there before since I would have missed it since I couldn’t see it even when he pointed it out. They said they have to do an incident report and continue to hold the $ 500 deposit. I went home and looked online at scams and they have done this before. They basically take people’s money to fix the «damaged» car and then continue to let people rent it and report the next person being responsible for the «damage». I’m waiting to talk to them about this and going to get a lawyer involved if it doesn’t get resolved immediately. SCAM!!! DON’T TRUST THIS PLACE!

Don and Tee were simply amazing and super professional helping with a complicated rental.
Thank you!

What a headache! I booked online. Got a great deal! They emailed the confirmation which stated «Unlimited Mileage», but then told us we would not get unlimited mileage the day we’re scheduled to pick up the car. They have a nonrefundable/​no cancellation policy which would not have been a problem if they honored what it said on our confirmation. We felt scammed!!! When will companies learn that honesty is the best policy? Your customer service leaves a lot to be desired as well. In the end we ended up negotiating a higher price that was lower than anything else we could find last minute. Still not worth the trouble. We used Enterprise a few months ago and it went so smooth… no problems with unlimited mileage being honored, no scams, and we will only be doing business with Enterprise for now on.

If you have ever rented from NU Car Rental, a.k.a. Fast Track Rent a Car, MAKE SURE YOU CHECK YOUR CREDIT CARD STATEMENTS CAREFULLY.
I was charged TWICE for my car rental. Once from NU Car Rental, and again from Fast Track Rent a Car. They double charged me for the same single rental. I have tried calling them with no response and have now e-​mailed their support requesting a refund for one of the charges.
If they don’t respond, I will be filing a dispute with my credit card company and filing a complaint against them via the BBB.
I will never use NU Car Rental /​Fast Track Rent a Car again due to the shadiness of the operation. That, and the «lock» feature on the keychain of the car I rented didn’t work so I had to lock it manually every single time (and didn’t notice until a friend pointed this out — my stuff/​the car could’ve been stolen in the meantime, thankfully it wasn’t).
Shoddy cars + shady business practices = me as an unhappy, screwed-​over customer who will never return.

I had an amazing experience renting from NU. I have previously had horrible experiences with car rentals before. This was only $ 8 a day when I ordered it ($ 18 with insurance (. I also called to extend by a day, had no trouble. I also went to the WRONG place to drop it off and was an hour later and was expecting to be overcharged but I wasnt, and they were so incredibly nice.

Do not rent here!

SHADY, SHADY, SHADY!!! Do not waste your time. The one & only reason to rent from these shadesters is because of their cheap prices, right? WRONG! Whatever you’re paying, double it! They require you to get liability insurance before handing over the car. Which is fine if that’s your company’s policy but you either build that cost into your price or warn customers before they book. I wasted 30 mins getting to the LAX location plus another 15 of «checking in» before being informed of this ludicrous policy. Have rented from at least 6 other companies in the area, from well known hertz to low budg places like Advantage or American (which both are awesome despite bad reviews). I didn’t even step into a car to know that this company is super deceitful company. Not shady enough to get this girl’s bucks!

No one, including the company’s website, told me I would need to wait an hour before the bus arrived. No one told me I needed to look for the Four Points shuttle. No one told me the place would be closed when I arrived (No. This was not listed anywhere during my booking process). No one told me I’d need to scramble till 1 a.m. to make other arrangements.
Most car rental companies will not let you reserve a car online, if the pickup location will be closed. In my case, I reserved my car after I landed. I selected an 11 p.m. pickup, but the location closed at 10 p.m. At no point did the system indicate a conflict between the locations closing hours and my pickup time.
Now, NU Car is trying to charge me a no-​show fee?

I rented from this company because it seemed like such a great value…$ 87 for 6 days to rent a Toyota Yaris or SIMILAR. The reasons the service was unsatisfactory:
1) NO directions as to where customers arriving at LAX should wait for a shuttle and no description of shuttle. I waited about an hour for a shuttle.
2) Only two agents working the «desk». There was one couple in front of me and I waited patiently for another 30 — 40 minutes before he even spoke to me.
3) I believe the person who handled my order was named Alex. This guy was so incredibly rude! He charged me an additional $ 120 because I’m under 25, tells me that he’s going to «upgrade» me to a better car… a corolla. Shows me the scratched up vehicle and does his normal walk through. I tell him that I need to take a photo of the document on my phone and he insists that it’s not necessary and that he «needs to go». Not only did I patiently wait for this guy for 30 minutes, but I NEVER complained, and then he had the audacity to huff and puff because I was taking a few minutes to take a photo? HORRIBLE CUSTOMER SERVICE. He made me feel like I was being hustled the entire time.
4) The inside of the car was dirty. Looked like there were boogers on the inside of the cup holders, but I’ll assume it was food. The carpets were dirty and the cognac colored seats had black stains in both the front and back seats. Later that evening, I saw the biggest cockroach I’ve ever seen in my life crawl across the windshield. STAY AWAY FROM NU CARS.
5) Agents don’t help you remove heavy luggage from the vehicle when you return it.
6) Agents will ask how your rental was, and if you tell them it was unsatisfactory, they don’t inquire why, or ask for details. The conversation ends there.
If you’re wondering why I didn’t just return the vehicle, well, it was my first time renting a car and I had just flown in on a 5 hour flight. I was exhausted. I was starting a new job in LA and didn’t have time to return the car between training at work and looking for housing. Needless to say, I would not recommend renting from this unprofessional company. Go ANYWHERE else.

At first I was very concerned to find out that this car rental service was not on the property of the airport but at a hotel roughly 7 – 10 minutes away. But I was able to hop on a shuttle and taken there with no problem. Check in Was fast and speedy and the catrI originally rented was not available but they upgraded me to a bigger and brand new car (i named her Claudia). I ended up extending for two more days with no problems. And I had a slight accident with my vehicle the employees were efficient and speedy with the paper work good thing I got that extra coverage.
I do want to take the time to thank Minne, she seemed to always be there when I needed any help or advice especially not being from CA. She gave me some good restaurant details and some tips about LA traffic. She is definitely one of those employees that deserve a raise a incentive what ever because she definitely made my stay abs car rental super easy and enjoyable.

This place is horrible! It is a pity Unilocal does not allow negative stars! This place is definitely worth negative 5 or even 5000 stars!
They claimed their shuttle is every 5 minutes. we waited for one hour to get on. They do have shuttles every 30 min. However, when it gets to the last stop, it is always full, so we could not get on.
When we finally got to the service desk, another super long wait.
This is a privately owned small car rental company. Not sure whether they hire illegal immigrants. but people look suspicious there. I canceled my credit card after that trip.
STAY AWAY FROM THIS COMPANY! NO KIDDING!

They single handedly have screwed up my vacation. The incompetency level of the people that work for this company is off the chart. The only person I had an overwhelmingly positive experience with, was the telephone operator. The men at the counter did nothing to assist me when I needed my rental car for an extra day. They offered to give me the extra day for 5x the price of a single day that I currently had. They suggested that I pull up my phone, go sit in the lobby and try and figure out something on their website.
Anytime I read poor reviews, I often assume the person had way to high of expectations, or might be pretentious. I went in to this expecting the wait to take forever, the car to be crappy and maybe I would have to pay for parking on my way out. I got none of those things. The wait was pretty quick (once I resolved things on my own), the car had less than 300 miles and exiting was easy.
They ended up charging my debt card $ 800 as a deposit until I return the car. If you have a credit card, they just hold that. If you have a debit card, they hold $ 400. But for me they charged it twice. This was on Saturday, so I’m stuck waiting until my bank processes it until I can enjoy myself. I’m in LA with whatever cash I have on me and all of my auto-​bills about to start withdrawing.
I know the price looks tempting, but do yourself a favor and don’t use these guys. They’ll screw you somehow.