NancyKay’s Confections

This was the last cake place my wife and I checked.
We actually had an interview with her on Sunday in the afternoon, but she contacted us in the morning and said she couldn’t make it. We almost thought to ourselves «eh, we met enough bakers, we’ll just go with someone else». But she said that she’d give us an additional 10 percent off if we went with her, so we figured it couldn’t hurt to at least meet with her.
The first thing you get from her is that she’s super friendly. My fiancé and I instantly liked her vibe and we were able to communicate well with her.
My fiancé loved all her cakes. A lot of the cake places we went to, the cake was good, but the design was bad. Or the design was great, but the cakes tasted OK. One place we went had both, but was also extremely expensive. We felt Nancy K had both the wonderful cakes (best one we tried in fact) and she was also a very good designer.
The only thing was that she quoted us a price for 250 people, which would give us 5 tiers, 3 of them being fake. Unlike the other places, Nancy doesn’t give sheet prices. So every slice is a set cost. I asked her if we could lower the count to 200, and she said we could, but it’d be a 4 tier case. This is the only slight against her, as I don’t see why ordering less cake would give me a smaller cake when 3 of the 5 tiers were going to be made of styrofoam anyway.
On the day of the wedding, we finally saw our cake. We were disappointed on how the cake looked. We wanted a cascade of flowers going down the side of the cake and had bought 2 dozen roses (per her request) to get this done. What we saw was about a dozen roses placed on the cake. That’s it.
So in conclusion, great cake, great personality, so so on the cake design.

I booked NancyKay through our hotel venue and we decided to go with her because we loved her personality. She’s really easy to work with and she responds extremely FAST even during random times of the day. The cake was delicious but more importantly, it was BEAUTIFUL. Our wedding cake was classy and she really is an artist. We arrived at our hotel on the day of our wedding and the cake was delivered and I didn’t have to worry about it at all. She’s really great!

NancyKay is the way to go!!! We had the pleasure of tasting and serving her cake at our wedding this April at the Millenium Biltmore Hotel. During our consultation, she was very professional, kind and easy to work with. She totally understood my vision for the cake design the moment we chatted. And after going to many cake tastings prior to trying NancyKay’s I was relieved because hers were out-​of-​control delicious — so moist and not too sweet, which is exactly what we were looking for. We decided to go with the red velvet and the summer strawberry (? not sure the exact name), but it was a very difficult decision because all of them were so good! After the wedding, we received a lot of compliments from guests saying it was the best wedding cake they’ve ever had and could not resist in trying BOTH flavors. Thank you, NancyKay!

The best tasting wedding cake! We used NancyKay as our wedding cake baker and were happy with our cake. Her limencello poppyseed flavor is to die for.

I am very upset with the way the cake turned out, it is unacceptable. To begin, Nancy Kay arrived at the venue with the cake half finished and in a rush to attempt to throw something together. The cake does not look at all like the picture I showed her. The cake was pink when she dropped it off and then turned green an hour later. The cake also began to fall over to the side and the fondant folded on itself and wrinkled in various parts. The fondant holding each tier also turned a lime green color shortly after Nancy Kay left the venue. I am very upset and disappointed in not only the visual outcome of the cake, but also in the way she handled the situation. She made it seem as though she woke up in the morning and forgot all about the cake so she threw something together. I have included detailed pictures of the cake.

The staff and the owner are extremely rude. We asked for a quote and the owner replied via email that the staff was far more important than the bride. They did not give us any details in what we asked for all they gave us was a price which was incredibly ridiculous based on what they wanted to provide which basically was a sheet of cake. I would not recommend them to anyone friends or family. They are extremely rude and unprofessional.

(I wish I could give a zero)
Anyhow, I am trying to plan my own wedding with the help of my best friend and this place was on the preferred vendor list and had excellent reviews. Well I made an appointment with her on Saturday at 6:30. She had to change our appointment to 7:00, which was fine with me. Well I ended up seeing how bad traffic was so I called her at 6:40 to tell her we were going to be a little late. Since she did not answer, I left a message. We arrive and have to valet for some reason and sign in with the security guy at the desk. We arrive to her suite and knock… No one answers, so I call and leave another message. We walk downstairs to talk to security and said it was possible she stepped out. I even made sure I had the right address. I called her again and of course, no answer so I emailed her since everyone has a smart phone. Me and my fiancé go back to her office to knock again and ended up sitting on the floor till 8:20. Yes, there was no seating area. Finally I leave extremely upset. I have never been treated with such disrespect in my life. It is now Monday night and I have still heard nothing from her. She had my number so she could have called. If you want to be ignored, than go ahead with this place. I saw all the good reviews, so I have no idea why now she decides to slip up on customer service.

I wish I could give her a higher review, but I just can’t. Her cakes are DELICIOUS! Best we’ve ever had. That’s for sure. But her ability to adapt to new designs just isn’t quite there. It’s not the worst thing in the world, bakers are classically trained and I get that sometimes you just know what you know and that’s enough. But I’ll add why I can’t rate her higher after we discuss our cake.
We handed her a picture from a magazine, and she promised she could do what was pictured. We were really disappointed with what turned up on our wedding day. I would totally have respected her saying it was beyond her ability, and I would have gladly chosen a more classic design. But she didn’t and certainly bit off more than she can chew. It’s honestly the only thing I was bummed about with my entire wedding and to this day I’m still slightly bummed.
If that was the end of the story, I would have rated her higher and just tossed it up as a «eh well, we tried to be different, didn’t work, but dang that cake was tasty!» Because it was!
But. We went home with our top layer, intending to save it for our one year anniversary. By the time we got home, we were so hungry we ate it all! So about 2 months before our 1 year anniversary I called her several times and send her several emails, to see if she’d could make us an anniversary cake. She never returned one phone call or email. I asked two friends who were getting married at the time to call her and inquire about her services to see if she just wasn’t returning calls at all or if she was just avoiding me in particular. They both got return calls/​emails within 24 hours. I was pretty disheartened.
I work for a family business, one that’s best asset is it’s customer service. And I can tell you for sure that you could have the best product in the world, but if you’re customer service is lacking, your product no longer looks so fantastic. There’s tons of bakers out there chomping at the bit. Some with even better abilities than her. Had she just given a damn about her customer, I could sit here and highly recommend her despite a product we weren’t happy with.
She’s not lacking for customers, I’m sure. But you should all know that there’s nicer, more accommodating, and higher quality bakers out there that will actually care about you after you’ve cut their check.

i would definitely not recommend nancykay’s confections to anyone.
our cake was such a joke for our wedding that when i saw it, i asked my coordinator if that was the «joke cake.»
not only did she forget to put the quilting on the cake, but she made the wrong flavors and if you could have seen the cala lillies omg… they looked like cones on the cake splashed with purple.
worst part, she knew how unhappy we were via our wedding coordinator and never had the decency to apologize or make it right (like a cake for our anniversary)
worst $ 1200 ever spent!

Nancy made our wedding cake and… wow. It’s been a year and I still get comments about how amazing our cake was. The one complaint I get is that guests wish we would’ve ordered a larger cake because they wanted seconds!
Working with Nancy was wonderful and from the moment we walked in the door for our our first meeting, she was always very easy to reach, happy to answer ANY questions and super flexible and willing to match our designs/​colors. And her cake flavors… to die for! We went with two flavors: a Red Velvet and a Vanilla Bean White Cake with Vanilla Fromage & Homemade Toffee. Both were so amazing and not too sweet, which is definitely a plus for me.
We met with a few other bakeries in town for due diligence (even though I had already made up my mind) and Nancy is hands down the best. Every cake is perfectly tailored to the customer and we didnt feel like we were getting something that was «mass produced», like we did with some of the other larger bakeries. We’ve recommended Nancy to several friends and will continue going to her for any events we do!

Wow I tried a few of her cupcakes she had at the tasting LA and they were beyond perfect. The best ratio ever of frosting to moist rich cake in mini cupcakes. If I ever need to order a cake she’s on my speed dial!

She simply nailed my wedding cake. Not only did it look incredible, it also tasted amazing. She really went above and beyond to create something unique and special and I seriously loved our cake. It was so fun and whimsical and so well made.
She made the entire cake match our theme and the options for flavors is great. We loved cutting into our cake and sharing it with all our guests. It was the perfect mix of sweet but not overly sweet and gloopy. The filling was the best part and I still get compliments on how amazing our cake looked.
Frosting on cakes is usually too overwhelming and overshadows the filling and ingredients, but not on Nancy Kay’s cakes, her frosting is the perfect amount and doesn’t overwhelm the cake at all. The cake really stands out as one of the best cakes I’ve had.
Nancy is so creative, what an artistic touch she has with decorating and baking such masterpieces!

NancyKay’s Confections is one of my top 3 wedding cake bakers in LA. I plan events, so I have tasted a ton of wedding cakes. I don’t quite get excited to taste cakes as much anymore except when I get to visit NK’s studio. Her cakes are so moist and perfectly balanced and sweet. Mouth-​watering flavor combos (love the berry one and her chocolates are so drool-​worthy). You can tell that she uses high end ingredients — it shows in every mouthful, and you definitely get what you pay for. All of her cakes are draped in fondant, so the price point is higher but wow — worth every penny. NancyKay herself is such a delight to work with, and I hope to have her cakes at many more weddings. They’re fabulous!

We used Nancy Kay for our wedding cake. Nancy herself is a doll and a joy to meet and work with. We could not decide what flavors to go with because they all were amazing. We decided on Red Velvet and Chocolate Fudge. I was all about how the cake tasted and that was one of my most important factors in choosing a cake vendor. The cake was phenomenal! I was licking my plate along with all the other guests at our wedding. Our wedding planner even saved the top layer and put it in our suite the night of the wedding. We ate even more cake back in our room! It was so moist and by far the best cake we have ever had. I have never been to a wedding with cake this good. I will recommend Nancy Kay to everyone. The cake was beautiful and looked perfect as well. Thanks Nancy, you rocked!

Some people say that girls dream about what their wedding will be like when they grow up. The dress needs to be perfect, the food has to be just right, and the flowers beautiful… well for me it was always the cake. I had been to many wedding growing up, caught many bouquets and tasted many cakes. I decided, very young that my wedding cake had to be perfect, beautiful and above all delicious.
We found NancyKay through our wedding planner and let me just tell you that my taste buds had never experienced such a tingling and wonderful sensation til the day of the cake tasting. My husband and I are both chocolate lovers so we went with chocolate blackout and red velvet cake, the filling were vanilla bean fromage, chocolate ganache and raspberries… (just thinking about it makes my mouth water).
I couldn’t have asked for more, Nancy was great… and the cake was. mmm… my wedding dream cake, it really was. My family and all the guests loved the cake and made sure to let us know the day of and days right after the wedding. For a memorable wedding you just have to go with NancyKay’s Confections, it’s just that simple =)

NancyKay made the cake for my wedding a couple of months ago, and it was amazing. She offers several flavors, all of which are heavenly, but my intended has a strong preference for yellow cake with chocolate frosting above all else. Yes, yellow cake with chocolate frosting, Betty Crocker-​style. I sheepishly asked NancyKay if she could make yellow cake, even though it’s not one of her regular flavors, and her answer was an enthusiastic «of course!» At my tasting, she apologized profusely for forgetting to make yellow cake for me to sample, but after tasting the other flavors, I was confident she was up to the «challenge.» So, after wolfing down the samples she brought, I (sadly) turned my back on her divine limoncello cake, and, to my man’s delight, ordered good old yellow cake with chocolate frosting.
Then we moved on to discussing the design. NancyKay has lots of albums of cake pictures in her office, pulled from many different sources, which she is happy to recreate or use as inspiration for your cake. NancyKay is an incredibly skilled cake decorator who can do anything from sleek and simple to ornate and flashy. She knew I was budget-​conscious, so she was great about letting me know when I was eyeing a more expensive design. Finally, I picked a couple photos and we came up with a design. She was also fine with me changing my mind later on, requesting only that we finalize the design two weeks before the wedding so she would have enough time to prepare.
When I saw our cake in person, I couldn’t believe it– the cake was gorgeous and just what I had wanted. We zipped through the cake cutting because I was so excited to eat the darn thing– our photog made us re-​do it so she could get more shots! In the photo of our first bite of cake, the looks on our faces say «dang, this is some good cake!» And that is what the looks on your faces, and your guests faces, will say if you serve a NancyKay’s Confections cake. Because it is some good cake.

Nancy is an absolute doll! She is so easy to work with, and was probably the easiest facet of planning our wedding. We liked her so much we even took her out to the Stinking Rose after the cake tasting.
We asked her to reproduce an award winning «chanel» cake and she jumped all over it. The cake was AMAZING. and by amazing, I mean numbingly delicious. We had a lot of cake left over, and had about 50 people come to our house the day after the wedding, so everyone got to taste the different layers and everything was exquisite.
Considering how amazing Nancy was to us, and how amazing the cake turned out, she surpassed our expectations by leaps and bounds. Absolutely a great experience.

had some of her cake at a recent wedding. chocolate with toffee pieces… out of this world…

Fiancé and I went to do a cake tasting with NancyKay and I must say, it was one of the best wedding vendor meets I’ve ever had. She was extremely kind, patient, and informative when meeting us. We had tons of questions and tons of ideas and she helped us narrowed down within an hour to what we wanted exactly but giving us such great feedback with her extensive experience.
Now on to the good stuff, boy were her cakes good. Moist, creative, bursting with flavor in every bite. I’m not sure how I would even describe the cakes but its very clear that the quality of materials she uses and the process of how she makes her cakes through each bite you take. It is beyond delicious. I’m not a huge chocolate person but her blackout was undescribably yummy and with a great bursting flavor. Her dulce de leche, carrot cake, summer berry, and so many more were ALL good. I did not have one cake that was not good.

It really was hard to stay composed in the face of such decadence. Yes, Nancy is lovely and charming. She is incredibly accomodating, as she didn’t blink that our family, baby included, showed up for our cake testing. And her multitude of albums filled with elegant designs were a delight. But it was her cakes, that, well, you know, took the cake…
As someone who does a lot of baking, the other tastings, with their standard flavors and goopy, slightly sickly sweet fillings did nothing for me. Nancy’s creations, clearly homemade with the finest ingredients, really shone. She nonchalantaly informed us, for example, that she hand makes the toffee that is crumbled in her vanilla toffee filling. («It’s easy,» she said.)
We ate an entire plateful of cakes and fillings, offering a perfect balance between light and rich, sweet and subtle, with flavors like carrot cake with cinnamon filling, tiramisu cake with tiramisu filling, chocolate blackout or red velvet with cream cheese filling, and half a dozen others. Nancy kept apologizing for her cakes, claiming that one had come out of the oven early to be on the plate in time for our tasting, another she felt had gotten too moist. Or something like that. We didn’t really catch all the details because we were too busy licking our fingers.
Her gorgeous and delicious cakes are a little pricier than some of the more standard fare, but, in my humble opinion, worth every penny and then some.