Muttropolitan LA

They used to be very good. People are very nice and friendly, but their skill suck. I got back my dog with uneven coat and she looked like I groomed her by myself. Requested for Teddy Bear cut on her face and end up with different cut. Not worth to pay $ 55 ＋tip.

Kind of surprised to see so many poor reviews after the experience I had here, though I’ve only brought my dog once. I had just adopted a sweet little long haired dachshund who had never had a proper grooming before and needed to be cleaned up. They took her as a walk in and while they said it would be a couple of hours, called about an hour later and she looked great! I have some dog allergies and explained that I want to limit the shedding, but not shave her down… wanted to keep her with that long hair dachshund cute look she had. They did just that. She came back looking great and her long sheddy hairs that were bugging my eyes are no longer a problem. Her nails were trimmed well, smelled great, and she was extremely happy. I can’t speak for all the others who had a varied experience and I guess wouldn’t ignore their reviews, but my experience was excellent. Just keep treating people/​dogs as you did us and you should have all 5 stars from here on.

Ok. So I made the mistake of not listening to Unilocalers. Since I have been at this place before for my dog about a year ago and got a positive experience, I decided to go back. After seeing all the negative reviews of late I just couldn’t believe that things have gotten that bad. I booked a session for my little dog that just involved a bath and nail clipping with no hair cut. Thinking that this was pretty straight forward I had no hesitations. I dropped her off and about an hour later I picked her up with no issues. I was already starting to have doubts when I saw the groomer who was a man that looked «dirty.» I can’t describe it but he just looked like he rolled out of bed, put on a dirty T-​shirt and came to work. Not exactly a professional. When I picked her up she smelled really nice and she looked generally happy so I wasn’t worry. It was when I got home that I realized what had happened.
First they clipped her nails way too short. She had dried blood on her paws and several of her nails were chipped. I don’t think that she is in any pain but it definitely did not look nice.
Secondly and the worst thing ever, she had dried poop on her chest. Like seriously?! I can’t even imagine how that could have gotten there. I saw and smelled it when I was inspecting her nails. It had been stuck on her chest for so long that it was dried onto her hair. I don’t understand. Do they not clean their kennels? Did they wipe her chest with a dirty towel? So at last I paid $ 30 and had to give her another bath when she got home.
Needless to say I am not going back to this place. EVER. Don’t waste your time and money here. Seems as though the groomers are leaving for a reason. If anyone else knows a good place around here please let me know.
Update**
Found flea bites on her hind legs. Like really? How dirty is this place? Thank god I have her on Revolution because she had three bites on her leg around the same area. Needless to say I am appalled and disgusted.

They changed the entire team here. The new reception guy lacks communication skills. I prefer the older lady 20x more. Dropped off my pup at 11:15am, didn’t finish until 3pm. New groomer said he only worked there for 2 months. Just beware all noobs.

The self service dog wash is amazing, I had a great experience with my dog and boyfriend. The lady at the front desk who helped us was very courteous, she made us feel welcomed. She also gave us tips on how to wash my dog, it was my first time so I was thankful. I feel like I took long drying my husky but she didn’t rush us and told us to take our time. I will definitely be returning six months from now.

I have been coming to Muttropolitan for over 3 years since i got my dog. I have had different experiences, good, decent, bad (when the dog got some cuts). I keep coming back because it is the closest place to my house. I have noticed that groomers change a lot. But recently i took my dog for another session, and i was so pleasantly surprised. I didnt ask the name of the groomer, but he was so detailed, and gave the best (the cutest) haircut for my dog ever! I dont know if this is a permanent change, but this groomer is the keeper! well done
ps the price has increased by $ 5

Nice people but not the best in grooming, and prices are average. $ 50 for small/​med dog grooming. I’ve had my dog trimmed in several places in the area, but I thought I’d give this a try since it’s close by. But my dog ended up looking A bit too trimmed, meaning more scrawny rather than cute. his fur looks very choppy and even found some nicks to his skin. I don’t think I’ll be going back. I’ll probably go back to k9 loft or pussy & pooch

I was a loyal and regular customer for 3 years. I took both of my dogs there. I also ate at the family owned restaurant next door, while I waited for my dogs. Despite my loyalty and patronage, I will not be returning. The people who run and own this place simply do not know the meaning of «good will.»
The name of the woman who groomed both of my dogs is Lily. I do not know if she is still working there. But none of this review applies to Lily. She always did a good job on both of my dogs and she was always very nice and very accomodating. If I were only writing the review on Lily, I would give her 4 or 5 stars.
When I originaly started to go to this place, there was a young woman named Evelyn who worked at the front desk. Evelyn was very helpful and customer service oriented. She was the first person you saw when you went to this place. Evelyn also helped me get my dogs in and out of the car when necessary. This groomer place is located in a busy parking lot with a lot of traffic. People do not always slow down when they see small children or dogs getting in and out of cars. Since I have two dogs, I was worried about their safety. Sometimes I needed help. Evelyn was always helpful.
Evelyn quit working at Muttropolitan about a year ago. Ever since then, the place has gone down hill. When I was last there, there was a new woman working there named Louise. Louis never helped me get my dogs in and out of the car, notwithstanding all of the traffic. When I brought my dogs in to be groomeed, or called to book appointments, she was generally rude and unfriendly. She rarely smiled and never offered to help. She always said she was too busy to help me with my dogs. Louise simply did not know how to treat customers. Nonetheless, I continued to patronize this place because I liked the way Lily groomed my dogs.
The last time I was there, Louise told me that they had a price increase. She did not tell me this when I booked my appointment. She waited until the appointment was complete and my dogs had already been groomed. The price increase was not significant, so, ordinarily I would have just paid it and have continued to patronize this place. However, Louise’s attitude was beyond rude.
Louis told me that there was a price increase for dogs who weighed over a certain number of pounds. I tried to explain that one of my dogs was under the pound limit she mentioned. Every time I tried to talk, she put up her hand like she was trying to stop me. Then, she deliberately turned her head and looked away from me, making it clear that she was not interested in hearing what I had to say. This happened about 3 or 4 times. It was infuriating.
Thereafter, I went into the restaurant next door and asked to speak to the owner, whom I had met many times before. A young boy told me the owner was not there. So I left the restaurant and went back into the salon to pay my bill and pick up my dogs.
The young boy then followed me into the salon. He was talking to Louise. I naively thought he would be interested in what I had to say, since I had been a regular customer for 3 years. Instead, every time I tried to talk to him, he deliberately ignored me. He turned his head away and spoke to Louise. In other words, he treated me the same way Louis treated me. This added insult to injury.
In fact, at one point, this adolescent told me that I was in a salon that they owned! He never once asked me why I was upset or why I had a bad experience. He did not care.
The adolescent then excited the salon and went to speak to the man who worked at the parking booth. I had passed by this same man, many times prior, when I brought my dog into the salon.
As I was leaving the parking lot with my dogs, I had to stop at the booth. That same man, whom I had seen many times before, was glaring at me in an angry way. He was very intense. It was a little frightening. I asked him what was wrong. This man screamed at me in a very loud tone «Get the Fuck out of here.»
I was very shaken up when the parking attendent glared at me and spoke to me in that manner and tone. Clearly this had something to do with what the adolescent had said to him.
Given all of the above, I have not returned to Muttorpolitan. This last incident was the straw that broke the camal’s back. The irony is that the price increase was not that high. Had I been treated with respect, I would have probably continue to take my dogs there for grooming. Notwithstanding, how unpleasant Louise is, I did like the way Lily groomed my dogs.

they switch my appointment themselves and cancel it right before the appointment, then tell me there is nothing they can do. I don’t know why this people not keeping there reservations and don’t want to make up to it. And also they cut my friend’s dog really bad and they don’t want to take the responsibility. It’s really not a good place.

So I just found out they didn’t shampoo the dog either before or after grooming. They only powdered him… This place is more than ridiculous!
One day after the hair cut, I found another razor burnt on the dog’s bottom part. I have never asked for a sanitary trim! We took the dog to a vet. The doctor told us this is a really bad groomer!
I can’t hate this place and the groomer more!
The dog now is in pain and crying…

Took my terrier shih-​tzu mix in for a full service groom. They were SO friendly and nice. The woman behind the counter was so patient with me and kind for my being about 10 minutes late for the appointment, plus my dog decided to use the restroom on the floor (thanks Muffin, lol.) The groomer herself was very nice, informative and knew exactly how to handle Muffin and the small parts of his fur that were matted. I live in Boyle Heights, about 1.2 miles away and would recommend to anyone in the area! To boot, the price was so incredibly reasonable! Cannot wait to swoop him up when he’s done :)

I used to came here pretty often. Today I was here for just nail clipping so I waited in the store and heard my dog screaming. I checked his nails afterwards and found 4 of them bleeding. Would never go back!

This place did the best grooming job on my Dominick. Better than any other place (in WeHo & Silverlake) that I’ve taken him and it costs less. I told them what I wanted and it looked like that when I picked him up.
You can walk to ramen or whatever, after you drop your dog off. :)

Our mastiff doesn’t need (and really shouldn’t get) weekly or monthly baths as it’s bad for his skin. But after our recent move to LA, he was in dire need of a grooming and nail trim! Everyone here was ridiculously nice. They took great care of our (giant) pooch and made us feel very welcome. Prices a bit high (but we also got the de-​shedding treatment and were warned that given his size it would be at the high end). They also offer wash stations which are much more affordable for in between wash downs.
Either way, at the end of his grooming session, he was shiny and clean and looked like a million bucks. We’ll be back!

Love the wonderful ladies here. My dog is a white Maltese and has bad tear staining they always manage to make her look sparkling white. The stylist is also amazing at cutting the hair of small dogs. My dog gets tons of compliments when she comes home from Muttropolitan. Even when the cut grows out a month later it looks good! Pricing is super reasonable and they are amazing! Trust them with my fur baby :)

Great-​affordable-​local
Such a sweet place! They were able to take my new rescue in right away and in a few hours transform her into the true beauty she is!
They even threw in some cute bows complimentary :)
They’re super well-​priced especially for the area.
Shop is very clean. Receptionist was friendly and sweet. The groomer was very understanding of my neurocies and did a great job.
So glad they’re in the area! We’ll definitely be back!

I been coming here for about 5 months and today was the moment I realized, regardless of convenience, it’s time for me to find a new groomer.
Each time her haircut have been getting worse and worse. Today, she looked like a newbie was getting trained on my dog. I asked for a short summer cut and teddy bear face… Result– chunk of hair missing on the chest and the most horrendous face cut. Not sure if asymmetric look on the face is in, but this is definitely the first time where she looked worse coming out from the groomer than going in. Half of her mouth area hair on the left side is gone and the right side remains long.
Worst part is. I found out that my dog’s paw’s were cut open when they were trying to trim the nail as the hind leg nails are not trimmed at all. When my dog got home, i noticed blood stain on my white sheets– I was so frustrated with her face, it didn’t occur to me to check her paw… sure enough, she’s licking her wound that’s cut open. No wonder she didnt want to walk and had me carry her home.
I understand animals can move around and it can cause accidents to happen. But it’s another to completely ignore and not let me know when I got there to pick her up. Completely unprofessional and to other dog-​moms. i say go else where… too bad, i loved the location of this groomer, but I rather go else where and make sure my dog’s taken care of when she’s at the groomers.
Will be heading to poosy and pooch next time.
Go at your own risk…
Summary: Dog’s face is very poorly and unevenly cut– extremely noticeable and Dog’s paws was cut open/​bleeding, back nails not trimmed, wouldn’t be surprised if the anal glands weren’t expressed. Worst– They cut open my dog and didn’t bother to let me know.

I’ve taken my dog son here for about 2 years and I can honestly say it’s the best choice for grooming.
They always leave him super clean and smelling so good for about 2 weeks.
You’re greeted with a smile. The receptionist is always happy to answer any questions I have. And the last groomer they had was so loving with fluffy.
Not to mention the price is very reasonable. I’ve taken my dog to another groomers who charged me the same only to end up paying triple after they gave him an eye infection.
I will def continue taking fluffy here. It’s a great place for all you dog mommies!

This place gave my dog a great grooming, she looks fantastic. They people were very nice and I thought the prices were very reasonable. Definitely recommend

I came here before with my 2 yorkies. Before, they came out fine. If anything, they forgot to clip a dew claw off one of the yorkies. My boyfriend came here again to drop off my male yorkie and I told him to request a lion type groom. So that means there is a mane of hair around the neck, longer hair on the legs and a bush tail at the end. It was simply enough to me to picture what a lion resembles. I get a call 2 hours after he dropped my dopey off and was asked «how do you want the face groomed… a long cut would not look good with the short haired body.»
AT this point i freaked out and asked, IS THE WHOLE BODY SHORT. After my conversation I was sent a picture showing my dog basically from the top of the neck to the tail, he was shaved to a half inch of hair. I understand my boyfriend chose this length of hair for the body, but why would you shave the neck?! That leaves no hair what so ever for the tuft of hair similar to a lion.
On top of all this, the charge of 50 dollars to get this type of grooming is horrible. I couldve shaved my dogs hair myself. I posted pictures of a before and after pictures. Even the face of my dog is trimmed way to sharp on the bottom of the face. I wanted to cry when I saw him… I posted pictures in the album for a clear illustration…