Museum Terrace

I do not live at Museum Terrace (Yet) but I felt I had to write a review based on the leasing process so far! I cannot say enough nice things about Bruce the leasing agent. He has been so unbelievably helpful and kind to us in our search for the right apartment. I have toured Museum Terrace now 3 times, the grounds are extremely clean, and taken care of. The residents I have spoken with that live there all say good things about the location. We are so excited to call this place our home very soon. We are coming from a very poorly managed location downtown that has almost all the same amenities as Museum Terrace, actually probably more but because the management and residential services officers could care less it has made living there very difficult. It was like night and day walking into Museum Terrace and seeing a management group that has their stuff together and genuinely care about their residents. Honestly even if we didn’t love the apartment itself, Bruce and his management team have sold us on this location and we look forward to many years calling this location our home. :)

As a two-​time resident of Museum Terrace, I wanted to provide this review and to give thanks to the staff, as well as G&K Management, for providing a pleasant living environment. The property is well maintained and is centrally located, and includes twenty-​four hour security on the property. I returned to the building after obtaining a new job that would require working downtown and in Brentwood, and the property’s proximity to both areas is very helpful. Further, being so close to the best restaurants, shopping and other attractions in Los Angeles, makes this building ideal for socializing, dating, or entertaining guests. What is more, Museum Terrace’s location right next to the LACMA complex provides a great opportunity for walks, rests, as well as ample opportunities for pet walking/​care. I am thankful for the opportunity to be back at Museum Terrace and extend my gratitude to the management and leasing staff for their support and efforts to provide a first-​class living environment for the building’s residents.

if you want high rent, loud noises at all times of the night and day and your privacy invaded come here. they will come in your hoise to fix 1 thing and look around your house. i have caught them numerous times doing this.
the building is filthy for having people cleaning it every day. look for yourself, while touring the apartment for how much your paying its a mess. it smells like weed ²⁴⁄₇. many people here roomate so people dont care and treat the place like crap. literally 1 in 2 would have 2 or 3 roomates. which is also unsafe and breaks the lease agreement. but money talks the office doesnt care its just a paycheck to them.

I’M SOOOOO HAPPY I DIDN’T MOVE IN! –I almost moved into this place but then I found out they weren’t telling me about a renovation of the pool they were charging the previous person $ 1800 then started to charge $ 2200! How shady is that!!! I’m so happy I didn’t end up moving. The apartment was right in front of the pool. Why would I want to pay for that and have builders make noise for the next year? I feel SOOOO BAD for the people that moved in

I lived here for 3 years and really loved it. It was easy, convenient and everyone was nice — management and neighbors. The location can’t be beat, parking and storage. The units were clean and maintenance on top of all requests. Relocated for a job but always think about my walks in the park, The Grove, Coffee Bean and my apartments oasis.

The management and staff are great really friendly and I’m sure there are good apartments in the building, however…
I’m in a unit facing the pool and it is a nightmare. There is a child that literally screams at the top of her lungs while playing at the pool most days. It is so loud kids playing marco polo and canon balling in all day every day. If it was a group of partying teenagers is would be quieter.
I’ve complained numerous times and the pool is still not being monitored for daily noise.
Great walking location just don’t rent an interior unit its super loud!!!
Also, instead of doorbells they have door knockers so 8am visitors and maintenance calls are knocking on a loud door knocker that echoes through the entire complex all morning.
Just no respect for noise by families and screaming children in this building

Museum Terrace left us homeless:
My partner and I were in the process of relocating from RI for a ⁶⁄₇ move date.
We looked at MT while we here in LA in April. We met with Bruce, the leasing agent who was seeming super helpful when wanting to get us to take the apartment and send deposit money. We went through all of the process, sent money, got renters insurance, changed address. scheduled movers, changed credit card and banking information, scheduled appointments for utility information, changed address information with employers etc. Everything involved in the time and effort to manage a cross country move.
One week prior to when our moving truck was supposed to arrive in RI, I received a call from Bruce to say «Oh sorry, the woman who currently lives in your unit decided that she wanted to stay another month so we can’t accommodate you until ⁷⁄₅. They claimed that they had NO other units to put us in and they were not going to help absorb any costs associated with the storage of our things etc. They basically said «sorry» but that was the extent of it. They did finally provide us with our deposit refund after 2 weeks but they refused to return our «non refundable» application fee of $ 88 despite the fact that they dropped the ball and couldn’t provide us with the apartment that we agreed on.
The manager was even less empathetic to the situation.
My email to the manager and her response:
I am writing in regard to the unfortunate mishap that has occurred with the renting of apartment 640 of your Museum Terrace property.
As you know, we have been working with Bruce on the leasing of this unit since 4÷19÷13 for a 6÷7÷13 move in date. We did everything that was asked of us in a timely manner. From filling out and faxing a variety of forms, sending deposits, getting renter’s insurance etc, all for an apartment that in theory we didn’t even get to look at. We were pleased to have a place lined up for our cross country move from RI and have a place ready to call home.
You can imagine the frustration and disappointment we are feeling now that we’ve come to learn that the current tenant has decided and allowed to remain in the unit until 7÷5÷13. It’s not clear to us how this could have even happened. Why is it that when the current tenant requested to stay long after our approvals were in, deposits were cashed, that she couldn’t have been turned away? Why is it that you would be so accommodating to a tenant that is going out the door as opposed to a new one? As mentioned to Bruce, we cannot find temporary housing and will need to look elsewhere.
In light of everything, the expectation is that you will be refunding us our $ 200 deposit in addition to the $ 88.00 in application fees. Although the applications fees are «non refundable» I think that the very least you could do is give this back to us as we will now have to fill out other applications for a different property. I think this is a reasonable request given the magnitude of this inconvenience. Your company hasn’t made a single effort to try to help us out with this situation that could have been avoided. We are essentially homeless at this point and had to undo three weeks worth of work. We had already made address changes with our employers, banks, credit card companies, obtained rental insurance, ordered utilities, changed our address with the post office, ordered cable/​Internet services, and all of that had to be undone and will have to be redone.
I would like this deposit to be processed by ⁶⁄₁. I can come to your office and pick up the $ 288 check.
I look forward to hearing from you.
— — — — — — — -
Her response:
I understand the situation you have been put in, this is never our intention but this type of situation sometimes happens. Please refer to your deposit agreement section #5.
We will refund the $ 200.00 holding deposit since you will be unable to move in due to the resident not moving out. Unfortunately we are unable to refund the $ 88.00 app fee. it is a non-​refundable fee for processing your application.
The same afternoon that we told them that we didn’t want to live there, our apartment and a higher end available apartment showed up listed online, so basically they did have another until free, but they didn’t want to give it to us because it was a few hundred dollars more per month.
Bottom line — I wouldn’t plan on moving here unless your move in date can be flexible. I feel like we dodged a bullet though. If this is the way they conduct business BEFORE you move in, I can only imagine it must be even worse once you’re actually moved in!

I’ve been living in this building for 5 months now and I’m thoroughly impressed. My boyfriend and I have a renovated 2 bedroom /​2 bathroom unit. Management is always reachable and responds to my emails and calls right away. We needed someone to fix something we got stuck in our sink and they came the next morning to fix the issue. The security guys that work here are also very friendly. I unfortunately had to make a noise complaint one night and they took care of it ASAP. Every tenant in this building I’ve ran into is always courteous and welcoming. The heated pool and spa is great. Parking — great. Only flaw is one of the 3 elevators seems to be down every now and then. Not a big deal for me though.

Classic «bait and switch» company. We booked an apartment from their website, and when we got there it was nothing at all like what was advertised. The picture showed a bright, airy apartment with a balcony high above street level and what we got was a dark, airless apartment with a patio on the pool level where anyone could see into the apartment — or even break in from the patio. They engage in fraudulent advertising and have said they would refund our money… but 5 months later we’re still waiting. All we get is a different excuse each month as to why they haven’t yet been able to process the credit card refund. Judging by the other angry past customers of OMG Travel (link below) it would appear that the L.A. County District Attorney’s Office would be interested in the fraud and deception OMG foists upon it’s «valued customers.»

After living here for a while I am, like Manu N, underwhelmed by the constant issues with the elevator. #1, the elevators are slow #2 they are slow only if actually operable #3 people let their dogs pee in the fricken elevator and don’t clean it up.
Expect the elevators to be out of order once every week to two weeks (or so it seems) The material they use in the apartments are really really and I mean really cheap. Our drawers have broken multiple times, even after maintenance fixes it. The maintenance guy is good, but he can only be so good with such terribly cheap materials. I still like this place’s proximity to everything. Too bad it smells like tar everywhere. The counter material is so cheap it stains instantly. What changed my review and set me off you may ask? Why all of a sudden? I came home today and again the elevators were out of commission… so logically I take the emergency stairs which have no light. Not a big deal right, but when your hands are full expecting the elevator to work… it makes me unhappy. Bottom line — I’ve seen 3^rd world country elevators more reliable than this place.

Cliff Note Version: Decent apartment, great location, reasonable price. Many ongoing maintenance issues. The one star rating reflects the property owner withholding our entire security deposit. (it was later returned after documentation and threat of legal action were sent)
Had I written this review within my first three months of living at Museum Terrace it would have been four or five stars. The apartment building was well maintained, in a great location, with good amenities, and at a reasonable price. My satisfaction dropped considerably over time as there continued to be repeated issues with common area maintenance, noise, rent collection/​allocation. The elevators were continuously in and out of service. We had multiple days without hot water due to recurring boiler issues. The common area landscaping was redone (which looked really nice) but for about two weeks the smell of fertilizer hung in the air and in our apartment. The odor was so pungent that it would make us literally gag when we walked outside of our unit. That said, I would have still given Museum Terrace 3 stars upon moving out of the apartment.
Two weeks after moving out my roommate and I received our closing statement. Museum Terrace Apartments indicated they were being kind enough to credit us $ 15 so we would not have to pay beyond our security deposit for additional damages. What?! They were withholding our entire security deposit to repaint the unit (we had no holes in the walls and had not done any painting) and to recarpet 750 sq ft (our unit was only 980 sq ft and there was only carpet in the two bedrooms). Clearly this must be an error as it did not match how we left the unit nor did the specifications (carpet size) match the unit we occupied. As we tried to communicate with the onsite manager she was of no help. She referred us to the corporate office and said that it may be up to 45 days before we receive a response. The corporate office was equally unhelpful. Only after providing a document with photographs of our unit when we vacated and threatening a suit in small claims court did we receive a refund of 80% of our security deposit. (only cleaning fees and last month’s water/​trash were removed). I would never recommend a friend renting from any G&K apartment. The business practices by the corporate owner GKind are unfair.
For anyone experiencing issues with a security deposit, this is a great resource:

We are Chicagoans who rented our apt. here through
. Our stay was for a «corporate, furnished» unit and we stayed from Sept. 2011 through early Dec. 2011. We are very, very pleased with this apartment and its location. (My work was in Beverly Hills. Before we got our car, it was a short bus ride on the #20 down Wilshire Blvd.)
Amenities provided thru
(included in the price): wireless high speed internet, Time-​Warner extended basic cable TV, DVD player, pack n’ play for the baby, living room/​dining room furniture, furnished kitchen (utensils, cookware, microwave, coffee maker, kettle pot, dishwasher), 2 indoor parking spaces (in tandem), community pool/​hot tub, 2 queen sized beds, one pull out bed/​couch. The pay-​laundry facilities are down the hallway and generally available. The unit is clean and was freshly painted.
was quick to respond to our concerns: cleaning service, check the A/​C, etc. Ryan is the property manager and very available.
Restaurants next door: The Counter, Marie Calledar, Baja Fresh, Mixt Greens, Starbucks. Also very close; Ralph’s, CVS. FedEx Kinko’s, Frozen yogurt, dry cleaners. The LaBrea Tar Pits are across the street and there are Bootcamp workouts there daily.
The Grove is about a ¼ mile away.
Excellent stay. Highly recommended.

What apartment doesn’t have issues? What counts is how those problems are handled. I have lived here for over a year and a half and while there are some issues, they are handled right away. I find the staff to be professional and courteous. I find the maintenance workers to be polite and efficient and while the security guards seem to come and go, I do feel safer that someone is there. The location is great and the amenities are very nice. I would definitely recommend this building.

While this property used to have some minor issues, things have vastly improved. I have lived there for over 3 years now and they are always making improvements to make the living experience there even more enjoyable. They have completely replaced the elevators so that they are new and remodeled. They re-​did the lobby to now have a modern feel and seating for guests. They ordered all new lounge/​pool furniture and renovated the gym. I love that there is ample parking for guests and that there is courtesy patrol. We walk to the Grove all the time and the restaurants down the block are really convenient. We go to Starbucks in the mornings and enjoy eating at The Counter Burger. It is a very lively and happening neighborhood and very kid friendly. We love it. Maintenance always addresses any issue we may have (although rare) in a very timely manner. Management is great. There is a very responsive an effective team supporting this community and things just keep improving. I would definetly recommend this community to others.

There are constant power outages that last for days, no hot water, elevators out, jacuzzi broken, and fire alarms being tested. Don’t waste your time… everything looks good but we have constant issues!