Monica’s on Broxton

This is a cute boutique conveniently located in Westwood and makes for a nice place to take a stroll through after lunch or maybe do some unexpected boutique shopping. They sell clothes, shoes, picture frames, candles, handbags, jewelry — I think it’s a great place to look for a small gift for a friend. Clothes are pretty pricey — I saw a lot of James Perse and some Rebecca Taylor items.
I am giving this place 2 stars because the customer service is literally nonexistent. The girls who work here are only concerned about socializing with each other and having their own personal conversations and really do not even bother to talk to you unless you have an item in your hand and you want to try it on or purchase it. I came across one girl who gave me attitude because I asked her to check with her manager if they would be willing to sell me a specific photo frame that wasn’t necessarily on sale at that time.
Their clothes are okay but I would say that almost all the items in the store are overpriced. You can find the same stuff at Nordstrom’s for cheaper. They do have a small sale section which is pretty much one of the only reasons I come here, because you never know what you might find on the 50% or 65% off rack (I always come in hope of finding a cute Rebecca Taylor piece in my size!).
Free 2 hour parking lot during the day right across the street! Woot!

Favorite boutique in Westwood. Great selection of brands, trends and basics, including the most extensive collection of Hanky Pankys I have ever seen in one place. Always awesome sales and the personal shopping experience that makes department stores look & feel like Costco. I started following Monica’s on Broxton on Facebook and signed up for their customer email list for special promotions and discounts. They’ve got some real deals you won’t find anywhere else. LA’s best kept secret.

I’m over Monica’s. I went to UCLA and wandered into their small store on occasion, never bought anything until I visited their Manhattan Beach store.
Yet, every time I purchased something from them they made it seem like my purchase was inadequate. I wonder, what is a worthy amount of money to spend? 500? 1000? Sorry ladies, your stock is way over priced.
I am also on their mailing list, which sends me notifications of their sales, which sound amazing. 50% sale items, buy one get one free, etc. But I swear they even give me shady looks when I’m shopping during their which THEY asked me to come to.
One occasion I was in there looking and trying on some shoes. I put the shoes back because they didn’t fit, but when I got up to the register the woman scoffs «where are the shoes I saw in your hand?» totally implying they were in my bag or something. How insulting.
I will not be spending another dime in their store.

I love the brands they carry, but the store is quite small.
All the reviews about customer service (or lack thereof) have been right on: the customer service blows. I haven’t felt so awkward or unworthy since middle school. Samantha T. is totally right: I came in one day in Frye boots, an LV bag and a J. Brand jeans: I was actually treated like a human being. Oh, wow. Thanks. A few days later, wearing gym clothes and a Yankees cap, the girl at the register didn’t even make eye contact with me.
The people at Fred Segal are much nicer! Go there, even though it’s a schlep from Westwood.

The store definitely has a bunch of stuff in stock that I would normally be interested in. Some Momoberry accessories and tons of Paul Frank, but the atmosphere of the place tends to keep me away. When I walk in, I am assured that I will see some trendy girl working the cashier who will eye me to see what I am wearing and decide whether or not I am worthy of service. I came in one day with a nice purse and brand name clothes, all smiles and asked me if I needed something. Stopped in on the way to the movies with some friends in some sweats and flip flops, I got a glance and then nothing. I understand that they probably work on commission but I would think that would encourage them to try and serve everyone in hopes of making a sale. I tend to avoid this place, unless I want something extremely specific that I know is here.

Not sure if it was because of my brown skin or the fact that the people who work here are just plain rude. I didnt even get a hello. The girl at the register just glanced up from what she was doing, didnt smile or anything and looked right back down at her papers upon seeing me.
Its ok because i wasnt about to drop $ 70 on some sequined flip flops, or $ 250 on one of those puffy short dresses.
yes they have a lot of labels in here, but wouldnt you rather be waited on hand and foot and shop in a nice store with BIG dressing rooms if you’re going to drop $ 500 on an outfit?

Love the labels that this little boutique carries– Dolce Vita, C&C, James Perse, Tarina Tarintino, tiny selection of DVF and random Paul Frank stuff. Cute stuff but a small selection. Furthermore, you can find all of the same stuff that this place carries at Bloomingdales– probably for less since department stores always have sales. Not to mention websites online that are willing to price match just about anything.
My one gripe: We all know by now, I’m a big stickler for customer service. Unfortunately, Monica’s just doesn’t cut it. Whenever I walk in, the chattering between the two sales girls stops, and I am immediately greeted with cold stares and shifty eyes. After a few moments, they resume their chats about ex bf’s coming to visit-​omg… getting drunk in Santa Barbara and fWb’s-like totally. I always feel like I walked into an episode of The Hills, omg like totally like for sure… anywayzzz…
One last thing: theres always a sales rack in the back, but I have yet to find anything worth buying. Its not a wonder why some of the stuff is on sale.

There is a pretty good selection of designer labels (C&C, True Religion, Primp, James Perse), but this place is lacking in sizes. The selection is even less during sales, and since it is a small boutique, their stock goes on sale way after they’ve already been on sale at department stores. I’ve even been able to find some of their not-​deeply-​discounted sale items at sample sales (I’m ALL about the sample/​warehouse sales), where the stock is at least 2 seasons old. Sometimes there are some good deals, though, and they have some kind of hard-​to-​find labels like Charlotte Ronson here, too.
All in all, I would say that you’d be better off shopping at a department store, or
.

Cute boutique in Westwood. Has a lot of the latest Hollywood trends and a good t-​shirt wall. Selection is hit or miss — they don’t have alot of sizes available. They have occasional sales where the whole store is 50% off — it’s crowded and kind of a madhouse (dressing rooms are impossible to get so some come prepared wearing leggings and such so they can just try the clothes on in the store). Since it’s a small shop, the return policy is not that great. I tend to just go to Saks or something but it’s good for peeps who are in a pinch and stuck in Westwood.

Eh. Didn’t love it. Not a very wide selection of clothing and if your body shape is similar to mine (flesh AND bones??) you’ll have a hard time finding anything flattering.
Big selection of Paul Frank bags, though.

Great little botique right next to UCLA that you can always find an outfit to wear out that night if youre in a pinch and cant make it out shopping. They keep up with the trends and while the place is small, it packs it in with only the newest stuff. Its a great place to have nearby.

Looking for Westwood’s answer to Freg Segal? Monica’s definitely gives Fred a run for his money, with a great management team, stylish employees, and a fantastic selection of women’s clothes: Michael Stars, James Perse, Miss Sixty, True Religion, Nanette Lepore, Cosabella, … I even managed to find something here for my mother for Christmas!