Mom & Son Cleaners

This laundry mat is the worse especially the Asian ladies make you feel so uncomfortable they are terrible they don’t have any manners at all! also a disgusting laundry! i hope the close that place down!! is terrriiiiiiibleeeeee!

You know. Time and time again I would come here and suffer the ridicule of the women working here. Talking down to me. Treating me like I were scum. And so I left and decided to go elsewhere. Two years later I decide to give it another try. You know it’s tough when it’s the closest laundry place and you’re in a rush. So today I thought, meh. It’s fine.
But NOOOOOOO. OF COURSE I get ridiculed again. These women are so rude. I mean. So incredibly rude. To the point of racist.
I put a small pillow in my wash. A small pillow that my dog uses as a comfort toy. And she screamed at me. The kicker is that the machine has a sticker on it that says the following. No blankets/​shoes/​rugs. That’s it. No pillows. I went round and checked every single one. Nope. Pillow isn’t written anywhere. Now I’m expected to pay an extra two dollars on top of my wash to get these pillows cleaned in a bigger machine… Wow. Talk about messed up!!!
I’m going to be reporting them to the better business bureau for their conduct of business.
No one should be paying to be ridiculed in public. It’s Friday. I came in with a smile on my face. And now I’ve ranted on this post. I’m leaving with one!
The. Worst. Laundry. Place. EVER!!!

Worst laundromat I’ve been to in LA .The costumer service is horrible. Very rude especially if you are not doing dry cleaning. Wouldn’t be much of an issue if the machines were any good but they are SOOOO bad. The defiantly need better machines because after I take it out the washer it like I only wet the clothes but it does not come out clean at all. A complete waste of money. I’ve been here once before and had a horrible experience and tried to give it another chance but Im more disappointed then the first time. And I cant stress how rude the women who work here are even when you try to be nice to them. If you are looking for a place to wash clothes yourself I strongly suggest to go somewhere else.

Still rude, old & dirty machines, only cold & warm water, not hot. The man is still the same. He is ruining the family business with his attitude! I like the 2 ladies that work there, but I will not ever go into a place where an egotistical jerk is in charge. No thanks. There’s too many other places around town they can’t compete with!

Just came in today to do my laundry and found not one, but two cockroaches. Considering going elsewhere to do my laundry. These critters are certainly not allowed to go home with me.

I had not been there in like 4 months. When I walked I they knew my name, asked how id been, etc etc. No one in la does that. This place is the Cheers of dry cleaning.

I go to Mom & Son because it’s right around the corner from where I live. Bobby, Kim, Kao are always really nice and helpful. Even though they don’t have the newest washers/​dryers, it gets the job done. They also do a pretty solid job with dry cleaning and it’s always done on time.

This was possibly the most experience I have ever had at a cleaners in Los Angeles after living here for 11 years. The service was awful, there were no coin machines or ways to get change whatsoever to use the coin operated machinery that filled the place. When I asked where one might be they responded dismissively and didn’t try to help even remotely, barely making eye contact. When I looked at the finished product from the coin operated washing machine, there were several new brown rust marks in my clothing and a new tear, when I questioned them about the tears they immediately started yelling at me and took no responsibility. Pretty much yelling at me until I left the laundromat, even after I had stopped talking.
Terrible experience avoid at all costs.

Naturally run by an Asian family with a shih tzu. Hilarious cast of characters. People come from Pasadena for the entertainment, the dry cleaning is just a bonus.

Stay clear of this establishment! I was laundering a load of whites, the dryer sparked, and my white t-​shirts came out with numerous brown, burnt dots. I brought this to the attention of the owners and they refused to accept any responsibility. They told me the brown spots were on the shirts when I brought them in… interesting for 2 reasons, 1. they are undershirts, never worn without a covering top shirt and 2. they never looked at the shirts prior to loading them into the dryer. How they manage to stay in business is a Hollywood mystery on par with the successful career of David Spade.

I landed here when my apartment complex washer was broken, for a month! — and refused to go to the trashiest place on earth, AKA, the dry cleaners on Fairfax and Santa Monica Blvd. I found it at random because it was convenient to my West Hollywood apartment, and while their hours are not as late as some other dry cleaners — it was clean, not too busy, decent clientele also doing wash, the customer service was very friendly and attentive. I would recommend this as a laundromat or dry cleaners. Didn’t seem more or less expensive than any other place…

If I could write a review and give them negative stars I would but alas it’s not possible. I’m not really sure about the laundry situation because I’ve never done laundry here but this place over all is dingy, dirty and run down. The machines are all over priced and so is their dry cleaning and alterations. It is late and I will add to this later but whatever you do, do not I repeat DO NOT bring anything here to be repaired. Against my better judgement I brought my two pairs of $ 375 true religion jeans here to have holes repaired in the knee and I got the most botched job imaginable. When I went to pick up my jeans, they were on hangers and the repaired parts were covered, plus as I said before their place is very dimly lit so I paid the $ 30, which I could kick myself for now and went on my way. When I got home and began inspecting my jeans I was horrified. They sewed patches on and just randomly stitched back and forth over them, not even trying to make the stitching blend. Of course when I went back and told them I wanted a refund they refused. They gave me some garbage about telling me the one pair of jeans would be done «outside». Sorry but there might be a language barrier. I don’t know what the f*ck that even means. I threatened to make a complaint with the BBB, file a credit card dispute and give them negative complaints, all of which affected them not. They clearly don’t care. They do terrible work and charge way to much for it because people stupidly pay it (me being one). With the economy the way its been and businesses closing down left and right, even freaking coffee bean down on melrose these nitwits are still standing. I’m sorry but if I were you I would be suspicious of those five star reviews. They are highly suspect and were probably done in exchange for a discount because these people simply CANT be talking about the same place. I wil post a photo of my botched jeans. Thank God Denim Doctors is going to fix what they effed up but honestly I wouldn’t wish these weirdos on anybody. P. s. they have this cute little dog running around there but don’t touch it. Don’t even come near it or they will go ballistic. The end for now.

I went to do tons of laundry and I wished I hadn’t. This place costs a fortune yet its not modern or clean, on the contrary its run down and dirty and dingy. The women who work there are and odd bunch and very unfriendly. I’m not expecting that much for a laundry mat but come one, I’m here to get my clothes clean, not make them dirty and feel like I just got robbed. Not worth it and parking is a mightmare.

I have never had a more frustrating customer service experience.
I dropped off two sleeping bags to be laundered (they required a front-​loading wash, which I don’t have at home, and I didn’t have time to stay and do them myself) and was told they would be available for pickup the next day. When I asked how much it would cost, the woman said «I don’t know? $ 15?» A little pricey, but whatever, I was paying for the convenience.
When I came back to pick them up, she brought them out and told me it would be $ 30. I was a little surprised and said, «Oh, you told me it would only be $ 15.» She replied, «Each.»
I responded that she hadn’t specified that it was $ 15 per sleeping bag (which is ridiculous — they were being laundered, not dry cleaned) and she fired back that she had. I told her that I hadn’t agreed to that price and that she had only said $ 15. She raised her voice and said it would be $ 30 or I wouldn’t be getting my sleeping bags. I reiterated that she had only said $ 15.
She yelled at me again, saying that she’d been working there for 20 years and that it had always been that much (odd given when I had asked the price during drop-​off she said «I don’t know?») and I said that it was my first time there so I had no way of knowing that. Again, I said (very frustrated at this point) that she had quoted me $ 15 and never mentioned that it was per sleeping bag, and that I didn’t intend to pay double what I had been told it would cost.
She yelled at me, saying that I needed to stop picking on her — which dumbfounded me – and kept telling me that I must have misheard her and that she had explicitly told me each.
Long story short this continued for another minute or so before I finally just caved and paid the full $ 30 as she continued to squawk at me irately.
Needless to say, I will never be back. Apparently she’s been there for two decades, but maybe it’s time to find someone with better people skills to work the front desk.

Pretty expensive for the dryers.

There is nothing I like about this place except its proximity to my house. The workers are not very nice nor welcoming; most of the machines are very old; there is no WIFI; the dry cleaning is pretty expensive; parking is limited; and they always turn off the TV 15 minutes before closing. AND they close super early for a laundromat — 9:00 pm. If it wasn’t the closest laundromat to me, I would never have been back after the 1^st time (I like to run back home in between washes.)

No internet, WIFI. 25 cent for 8 minutes drying. That’s expensive. Especially when you are washing your bed sheets. Adequate seating. One TV available with local channel. I was using the coined washer and dryer. I would not come here anymore unless my home is within 3 blocks away.

I went to this laundry mat to wash a load of clothes with a friend. I was washing my white clothes only and when i took them out of the dryer, they were ALLL discolored. Everything I washed has dark blotches on them. Basically everything I washed is now ruined. I took my clothes up to the counter to show the ladies and they argued it wasnt from their machines. HELLO, my clothes DID NOT look like that when I put them into the washer. Someone who knows how to run a business would have offered to wash my clothes to try to get whatever was on them off of them. Instead, the ladies continued arguing with me and even cursing at me. I’ve worked in customer service my whole life and if someone isn’t satisfied with a service, I do anything and everything I can to rectify the wrong. Not these people. I will NEVER go back. Now i have about $ 300 worth of ruined white clothes.
I URGE you to STAY away from this laundry mat.

Customer service is big here.
They do a great job with the dry cleaning. perfect. is it 50 cents higher than it should be? i don’t know but i don’t care.
one time i walked and i was hungry and they fed me.
another time i forgot my wallet and needed my suit. they let me pay a month later! that’s customer service.
Joshua D’s complaint is just not true.

Awesome dry cleaning. I went here faithfully almost every week for over six years and was never disappointed. Super friendly ladies, *perfectly* pressed garments, good basic alterations (hems, buttons, etc.). You even get a free lint roller every New Year’s. They are also open 7 days a week until 9pm. I would have continued going there forever if I hadn’t moved to San Francisco last month.