Mission Road Pharmacy

Called in for r refill in a prescription at noon and now it’s 6:45pm and it’s still not ready. When they decide to answer the phone they transfer you to what seems about a thousand person instead of checking where I need to be transferred to from the beginning. This place used to have their act together, prompt service and auto refilled my prescription, now it’s just a joke. They will be loosing my business

Last year their deliveries were great and courteous. For past 3 months their system got messed up so my delivery schedule. Last Thursday one technician told me that she had scheduled for delivery & I supposed to receive it yesterday 11/​2, but I had not… I’ve trying to cal them since 9:00 this morning… off and on… and I finally got someone to answer my call it was around 11:30 AM. The worse thing is they could not figure it out why my medication was delayed… I am currently 2 days w/​o my medication. My stress level while dealing with this pharmacy was sky rocket!!!
So if you are thinking using this pharmacy for your service, then good luck to you!

The staff at this pharmacy lack empathy for patients dealing with serious diseases. They brush you off and don’t even attempt to assist you if they are unable to accommodate your needs. No one answers the phone at all. My husband went into a sickle cell crisis because of lack of his prescription and when I asked to be referred to another pharmacy the attendant at the front gave me false information just to get me out of his way. I ended up having to have my husband admitted to the hospital later that day. All the staff here should be fired and replaced along with the management. It is sad that people with serious medical conditions have to depend on a business with staff such as the those that can be found at Mission Road Pharmacy. The one star review was given because there are no other options. After the lack of service I received today, they honestly deserve minus five. Hopefully someone who reads this can step in and make serious improvements immediately.

First of all, they don’t pick up the phone and it doesn’t go to voice mail. This happens often. Days later, I finally got through and after asking for my refill, I advised the employee of my difficulty in getting through. Her cavalier response was «oh we get many phone calls and do our best to answer them.» No apology and no real interest. I’ve also sent an e mail requesting a refill but never received an answer.

Shoot me in the head. This place is the worst. Supposed to have medicine delivered and never came. Had to drive to LA from Orange County to pick it up because of their incompetence and then had to wait over an hour when I got here and still didn’t get my complete prescription filled. The worst. But at least they were completely unsympathetic.

Terrible, NOT honest, supervisor named Alan is irresponsible. Shorting pills on my mom’s prescription, just because these pills cost $ 47.25 each, bottle labeled 120 pills but given only 65 pills. Never give back the shorted 55 pills. I’ve filed an investigation claim with authorized agency on this criminal act, cheating on Medicare Part D. Medicare will open file to investigate this pharmacy. Will never go again this pharmacy. None of the staff are nice or responsible, cheating on many expensive cancer drugs.

Mission Road Pharmacy — in particular Wong and Jennifer — where extraordinary in getting my husband approved for a high end pharmaceutical. They coached us through the process of getting his insurance to approve it and also enrolled him in a drug company co-​payment program so our co-​payment will be $ 5 instead of $ 6,250! Unfortunately, the insurance company required the prescription to be transferred to another pharmacy they use so Mission Road Pharmacy won’t be compensated at all for their great work. Even after they knew they had to transfer the prescription, they continued to provide excellent service to us because they put the customer first. Very pleasant surprise. I have NEVER written a Unilocal review, but this inspired me!

I just want to say, is that the people of this pharmacy really do care. They went above and beyond what I would consider their responsibility. They were very professional and always ready to help. Never did I feel like a number, I always was given first priority in my oppinion. I can not thank them enough, they have actually prolonged my life and that is a fact. I can not believe anyone would have a negitive word to say.(only whiners would). Thank you all again.

I did not have a good experience with Mission Road. The PA I met with told me she was going to send my prescription to Mission Road as they «work» with insurance companies and try to get the medication for you. So I decided to give them a shot. PA told me to call them the morning after so they could get my details.
My first impression with Mission Road was terrible. When I called and explained I was a new patient and calling to give them whatever info they needed to fill my prescriptions, they put me on a hold… «for just a few minutes». Not bothered to check up on me at all. «A few minutes» became «20+ minutes» and I hung up and called back. «Oh sorry we must have forgotten about you» was the lady’s explanation. She types something up on her computer «okay, your case manager will call you back later today.» (Why couldn’t she have found this glorious bit of information you know when I called 20 minutes ago? She had to put me on hold for this?).
My «case manager» never called that day. Or the next day (gave them benefit of doubt that they were probably busy). So I called the third day and explained my disappointment with them not following through with their callback promises. They told me someone would call me back that day. Of course, no callback. Nothing happened until I called my doctor’s office and complained to them about Mission Road’s lack of followup and promptness and demanded they transfer my prescription to a pharmacy more competent (at this point, it has been a FULL week since my prescription was sent to Mission Road and I hadn’t received the medications yet). My dr’s office told me they would speak to the pharmacy. It was only after they intervened that someone from Mission Road called me back. Seriously?
WORSE experience with a pharmacy ever. Wasn’t even my insurance company. I called them up and they said they didn’t see any requests for authorization on any prescriptions during the time I was waiting for a callback from Mission Road.
Needless to say, the next time I saw the PA, I expressed my disappointment with Mission Road and asked her never to send any more of my prescriptions their way. She actually found me a much more competent and friendlier «specialty» pharmacy who also ships your medications for you.

This pharmacy works miracles! They got a Rx through for me twice that is impossible to fill at elsewhere, plus applied a $ 500 coupon so I only had to pay $ 15. Truly amazing. I drive the distance for them without a second thought! Great, friendly, helpful, quick service.

This place makes you jump through hoops to get your prescription, However if you’re on welfare you get the red carpet treatment !

We are trying to request a transfer of a prescription to this store. Since it’s a pain medicine and the patient is suffering, we decided to do the transfer rather than drive all the way to the other store which is 40 miles away. We talked to two different people in the store on the phone, and waited for almost a whole day for them to call us back, but we didn’t hear nothing from anyone! Until the patient can’t wait anymore, we called the store the third time to push them of making a simple phone call to request the transfer, and their line could never get though anymore.
This’s absolutely the worst experience I’ve ever had with a pharmacy! They are so irresponsible! They don’t care about people at all! If this could be called pharmacy, I’d rather to go to church to pray for the help from god!!! Damn it!

Great delivery pharmacy that actually cares. Even though I changed doctors they still got me a refill of my medication to be sure I wasn’t without during the transition. I’ve had Aetna Specialty Pharmacy for the same Rx and they could care LESS if you go without and become ill.
Wish I could use Mission Road all the time!!!

This place really is working my last nerve they constantly call me saying that my prescription is ready and when i come to pick up they either can’t find it or im missing prescriptions that have refills. Very unprofessional, so many people and only one girl to help that looks lost most of the time.

Celina and Keith rocked it! Awesome Pharmacists. They are both Patient advocates’ and go above and beyond to assist.

CVS pushed me over the edge. I gave them one star but they deserve negative stars.
So I have this prescription my doctor filled on my behalf through Mission Road Pharmacy. As I live a distance from them I figured I would refill it at CVS on Fairfax and 3^rd. What was I thinking? CVS screwed with me as is their classic style.
I called the guys at Mission Road Pharmacy and two days later the drugs were at my doorstep. And they trusted me to mail in the co-​pay at my convenience.
Bottom line — I buy my drug items here now. Nice company, nice people, happy to earn your business.

I had a prescription called in by my GI doctor. First I was mad because I live 100 miles from here and I need my medicine right away!
I called and they were so kind. They assured me I would get my get my medicine by 8 AM the next day. They also helped me with a Manufacture discount card and have me am additional $ 100 off!!! Wow!
Sure enough at 8 AM today my prescription from 100 miles away showed up by this nice Man. The best part they didn’t charge me for this service!
Wow! Gas is not cheap and they Aim to Please! I give them 10 stars!
Great job! Thanks!

Mission Pharmacy has the most amazing patient advocates I have ever talked to. My oncologist prescribed phoned in Xalkori which is a drug for Lung Cancer. It has a 700.00 deductible. Clorisaa & Breonna Bell were experts at jumping through hoops with my insurance company and copay assistance foundations. What could of taken 2 weeks took a couple a days. I followed up incessantly and everyone was so amazing and stayed on top of my case like was The President of the U.S. I wish everyone was as kind and super helpful and knowledgeable as the staff at Mission Pharmacy.

The Skinny: Prompt service, courteous staff and decent area (inside)
The Fat: The people at the front desk were courteous and went a little bit extra. I went there with my cousin to pick up his prescription but he couldn’t afford it. They explained the prices and helped call the doctor to see if we can get a generic discounted price. We ended up not able to get the prescription at this pharmacy, but they gave us tips as to where we can.
Overall, wonderful experience, no wait on a Tuesday afternoon.