MCar – A Midway Company – Wilshire District

Very Good Service Great Management very helpful in getting us a low price for our budget. Very flexible on deposit. Best car rental place ever. Ask for paco

Best customer service I’ve ever seen. I rushed to them after my reservation with another company got canceled, and I wasn’t only welcomed. I was given a great treatment being a new customer. The customer service representative, Bernard, welcomed me with a big smile and a great attitude. Being a new customer, he gave me a fantastic upgrade without any extra. He gave me a brand new red Ford Mustang and it was great. This is by far the best car rental I’ve ever dealt with. I recommend it for everyone. They treat their customers very well and appreciate them with great deals and upgrades. Bernard is your man

The service at Midway was excellent. The car was clean and well taken care of.
Jose and Omar are very professional and courteous. Price wise… best in town.
If you have to rent a car go to MIDWAY!
PRISCILLA

Very dissatisfied with the service I received @ Midway. This 1 star review is for the terrible customer service. Specifically, one employee was awfully rude and had the worst attitude.

Such great customer service!!! Michael took care of my rental so quickly and efficiently. Omar even gave me a ride to the body shop after I dropped off the rental. I highly recommend renting a car here. Thanks so much Midway!

Nicest car rental place in LA. Best customer service, they bend over backwards to help you get what you want!!! Bernard is like family. Well actually he is NICER than MY family. You MUST take the extra time to come down here if you need to rent a car in LA, seriously.

I hope this post helps anybody else in the future that is looking for a car rental company that will actually take care of their customers. First of all I would like to say that the staff at the Wilshire office was extremely friendly and courteous and bent over backwards to get me into the vehicle that I wanted with out breaking the bank.
Also wanted to let people know that I am as human as the next guy or gal out there that is not use to traveling long distances or that may have experience on different highways.
I was traveling on one of our busiest highways in the LA county. I was traveling down this highway on a normal beautiful California day when I realize that several cars in front of me suddenly come to an abrupt stop, I immediately swerved on to what I thought to believe was the carpool lane which actually turned out to be the toll road! So I continued to travel down that lane for about 1 – 2 miles and as soon as I saw an opening in traffic I merged back in to the highway from the toll road. About a month after I had returned my car rental I received a letter in the mail for a citation violation from midway with documentation from the toll company. Basically I was receiving two fines late fees from the toll company and late fees from midway due to them having to deal with the situation. So I was a bit perturbed at the situation because I felt that it wasn’t my fault because I was trying to avoid being in an accident and because I was not aware of the citation sooner so that I would not have to pay such big fines. I called the phone number on the statement from midway and spoke to a young man by the name of Yuri. I explained my situation to Yuri and he very politely explained to me that in the initial contract that I signed it stated that I should pay for any tickets or violations on my own because if midway has to pay for it and will charge additional fees for doing so. Even after that Yuri was very polite and understood that we are all humans and make mistakes, he told me that he would look in to the matter and see what he could do for me in regards to my situation but he made no promises.
Two weeks later I received an email from Yuri Martinez stating that he was able to resolve the issue. I was completely blown away I thought maybe he forgot about me and my situation so I was surprised that he actually had followed up and was able to resolve my issues in such a quick and painless manner! Im proud to say that I am a loyal Midway customer and will recommend them to all my friends and family members if they are ever in need of car rental services! Yuri is a customer service superhero, promote this young man to management! Thanks again Yuri for all your help in this matter!

My car rental experience was great and the employees were very nice I’m content with their services. I accidentally got on the fast track lanes on my way to Lax I returned the car and a few weeks later got a letter with the citation and I was getting charged double instead of just the toll fee because Midway payed for it. I imminently contacted the citation department at Midway and they were all so friendly and actually helped me with the fee. I also contacted the toll agency to try to explain the situation and see if the could me with the situation and I can just pay the actual toll fee and the guy on the phone was very rude so I called Midway back and explain what happen and one of Midways employee Yuri helped me resolve this whole issue was very patient with me and completely resolved my issues I am very thankful and will continue renting cars from Midway.

Recomiendo rent a car tienen atencion especializada personal muy amable que entregan todo tipo de informacion, a mi me atendio el Sr. Bernard Hoyos quien se esmero en hacerme sentir comodo y seguro.
Pidan hablar con el su telefono 3 239 545 342 y 2 134 874 700

The crew here is amazing. They really went out of their way to make a last minute switch and accommodated us very quickly.

The employees at this place are great and very friendly! However, I would like to specifically point out that Bernard H. is PHENOMENAL! His outstanding customer service, compassion, and professionalism went above and beyond any expectation. I had an unfortunate event around late afternoon (about 20 mins before closing time). I gave them a call and luckily Bernard answered the phone. I explained my situation and he was very kind and patient enough to wait for me even knowing that I’ll be arriving at Midway after 6 pm. As I arrived there, he helped me efficiently and had another car ready and waiting for me. That is incredible! I highly recommend this Midway location, especially Bernard!!!

Way overpriced. Cargo Van was $ 170 for a day. Enterprise prices same van for $ 59.95 unlimited miles. You can do the math.

It wasn’t bad but it also wasn’t great. Got an SUV for a four day trip to the bay area. The SUV was new but not full sized. It was a RAV4 and pretty small for our needs. I didn’t realize that an SUV reservation would mean the possibility of getting a compact SUV or mini SUV… whatever they call them. Would I rent from them again? Probably not. No one really greeted me. You just walk in and give your name and reservation number. They also waited until I fully parked in the wrong lot to tell me to move my car and that customer parking was actually on the other side and so I had to move my car. I am visibly pregnant and walked in with a one year old… Yeah all I can give is two stars. Cheap price but bad service.

We’ve had nothing but great service from Midway. Omar the manager will do whatever he can to make it work for you. The staff are very personable. This is an old LA company, not a giant corporation, so there’s an ability to work with you that the staff at larger companies may not have. I’ve rented cars and cargo vans and was very pleased.

Nice people, friendly staff especially omar.
Omar was awesommeeee.
Thx again ma man.
I recommend them 200%
The best in town lol

Cant really say much about this place. Walked in, wasn’t greeted or helped so walked myself to the desk and asked the guy about the deal I saw online or if he had something economical. He right away said that because I walked in, it wouldn’t be the same price as if I would’ve reserved it online, he also said that the only thing they had a available on a Weekends was luxury cars. This place is a joke, you’re better off going to enterprise, where they actually CARE for your needs. Don’t think I’ll EVER be renting a care from this terrible place.

Had a great first time experience with Midway, would recommend. Omar was very courteous and knowledgable, I arrived late in the day and he didn’t hesitate to explain all the options and pricing. Drove off in a clean up to date vehicle. Thanks guys!

Midway was very efficient, had nice selection of cars, and the rates were fair.
All the staff here, are extremely professional, kind and friendly. Omar was great at helping me get what I needed. He went above and beyond, by giving me a call the following day, to upgrade my car, at no extra charge.
If you’re traveling or need to just rent a car, I highly recommend these guys! I would choose this location every time.

To preface this– I work in a business which requires a lot of travel– I spend more of my days on the road than in my home.
I’ve rented many cars from many different companies and have to say, without a doubt, that the service I received from Midway Car Rental is the best I have ever received. There was a representative there– Mike Kim– who was extremely helpful and has definitely made me a loyalist to Midway.
I will definitely be coming back here for all my future car leasing needs!

Super friendly staff. I had to take my flight today afternoon and had my drop off due this lovatio in the morning, I requested them if i could drop it off at lax location and he waived it for me for this one time. Was super glad! definitely recommended!

I recommend it! The service was fast and friendly. Omar is the man. A great spot to rent a car