Massage Envy – Brentwood

While I was only told about the cancelation policy and nothing else. I was never told if I get there later than my appointment it will cost me my massage time. my appointment was at 5, I got there at 5:01, they gave me the forms, took the forms from at 5:10 and tell me you will only get 40 min massage !!! th massage therapist was also really rude, and instead of comforting me and make me relax i was so stressed at all time during my massage. cherry on the top was when i kept feeling drops of sweat on my neck and back. DO NOT RECOMMEND THIS LOCATION

First of all, be forewarned that their 60 minute massage is actually 50 minutes. I felt bamboozled when the therapist announced the time she was starting and when she was ending. I questioned the 50 minute time frame and she indicated that there was 5 minutes on the front end for prep time and 5 minutes on the back end to wrap up. SERIOUSLY?!
Quit trying to fool your customers and be more clear about the actual massage time as that’s what customers are used to. No one mentioned it to me when I first called for the appointment, nor when I checked in. Afterwards, I came home to look at their website and of course, it’s in the teeny tiny fine print about «consultation time» yada yada yada.
With that, my actually massage was just ok. This was my first time at a Massage Envy and the facility is nice and clean. There isn’t a locker room to dress/​shower — you change in your massage room. The only plus side is the heated bed you lay in — you can have additional warmth as you lay there.
The only reason I tried this place was because I received a voucher for a massage. Massage Therapy Center on Sawtelle is my go-​to place and will remain my go-​to place — a FULL 60 minutes for $ 90 (or much less if you get one of their promos/​subscriptions) + locker room with a quaint eucalyptus steam room. Highly recommend that place over Massage Envy.

I only really go to see my massage therapist Cindy. She’s one of if not the best there. I’ve had bad and good experiences. Customer service hasn’t always been the best, and sometimes you get use to a receptionist and they have someone new who doesn’t know the process so the turn over rate there must be bad. Overall, my massage are great. My additional complaint is that my massages are great but they don’t always start on time and feel a bit cheated on time. I’m a member so definitely not being biased. If anything, I’d say Cindy has been the best I’ve had there which is the only reason I keep coming back.

Just as friendly as mentioned by several Unilocalers! First time visiting there n due to traffic n unfamiliarity with the location, was late. Though initially could be an impossibility, later she initiated to talk to the therapist n aesthetician to reschedule so I can get my whole 90min massage instead of losing that precious 30min. Everyone was super nice! Facial went great! Face is still glowing. N the massage wasn’t bad either. She worked hard to get the knots out. Already pre-​booked for another facial to get some lovely points for Murat products. N parking was easier than I thought. Just keep in mind to avoid rush hour traffic n have ample time to make it around 10 early. P. S. Hope ME can try not to deduct that 10min for prep n call a 75−80min massage a 90min massage… So the minus point is really just for ME corporation n not for this particular location. LOVE this locator.

I do love this place, not just because it is walking-​distance, but because the staff is kind, place is clean and I need my me time. Although, the staff typically runs 5 minutes behind, which is a little annoying, it doesn’t interfere with my treatments. I alternate between a facial and deep tissue massage. Tell them what you want when you book your appt, and they will schedule a masseuse or esthetician accordingly.

I went today as a last minute deal. I went in very open-​minded, trying to block out any biases. The place was very clean and had a nice ambiance, for what it is (just a massage, no spa, no steam room, etc.). The staff was friendly so I do feel bad leaving a two star review, but based on the description of two starts this is exactly what it was — I have experienced better.
I felt like I was going to cry in pain at certain points and I had to ask twice for the masseuse to lighten up. She also looked very disheveled and was fumbling over her words a lot. At the end when I was paying, I discovered that a non-​member massage is normally $ 100! I think that price is absurd for the experience that you get, or lack thereof. I’d say for $ 100 non-​member price, pay an extra 40 dollars and go to a spa to get a full experience.

I’ve been going to this location since it opened and I simply can’t say enough about Maritza. She’s fabulous! Not only is she a talented massage therapist, I always leave having learned something about how my body works as well as tips and tools to feel better — from breathing exercises to gentle stretches. She’s both thorough and knowledgeable… such a gem! So glad I found her! The location is new, clean, nicely appointed and well-​taken care of. The rates are reasonable and it’s close to where I live, so it’s a no-​brainer. If I could have a session here once a week, I would!

Rating 0. I got a message last Saturday. Sunday woke up with my face swelling. I want to emergency room they sent me to the hospital. Was the for the longest 5 days of my life. They did not clean the cushion where you out your head, Had Cat scan, injections of antibiotic, My face redness was cause by not keeping the table where you keep your face. I got what ins called Facial Cellulitis, The worst experience I have ever had. I have been released Oct.8^th, however still have to take Antibiotic. I had me 1 Migraine form the medication. I not only will never go back They should be expecting a Law suit if not reimbursed + Damages.

Massage Envy on Wilshire in Brentwood gets 5 stars. Thanks to Cindy and the rest of the friendly staff for the expert care!

I visited this location for the first time 2 weeks ago. I have not done a Unilocal review on any business, but my experience was so good that I just HAD to write this up.
My massage Therapist, Jennifer, was fantastic and I was extremely impressed with the customer service provided by the front desk staff, Paula, Denise and Troy.
Every interaction was pleasant and enjoyable. They were simply excellent. It’s so nice to know that customer service is alive and well in Los Angeles. I will return enthusiastically to this location. Thank you!

Kimberly, my massage therapist, was fabulous.
To call the front office staff incompetent would be a serious understatement.
I arrived on time for my appointment. They couldn’t find me in the system. They asked for my name three times (as if the answer was going to change). They tried to claim I made the appointment at a different location (I had their phone number, and knew Kimberly’s name). They said Kimberly was double booked (with me, was she triple booked?) They managed to «squeeze me in» with Kimberly, 20 minutes late. I didn’t get the foot scrub I booked. When I paid the bill, they had someone else’s name on the charge slip (don’t even think about trying to charge me for a no-​show). With all that, they had the nerve to try to get me to buy a membership. As if.
I would strongly advise Kimberly to find another job. If this is how they treat all their clients, they won’t be in business very long.
UPDATE: I went to post a review on their Facebook page. One other person had posted a review, giving them 5 stars. The review was by someone who works there.
Padding our reviews, are we? You just got dropped from two stars to one. If zero stars was an option, you’d get it.
UPDATE #2: The review posted by Utroy H. on 7÷16÷15 — HE WORKS THERE! He’s the same person who posted the fake review on Facebook. His FB page lists him as the Clinic Administrator at Massage Envy.

Waste of time and money. Asked for a deep tissue massage but received nothing close to that. I was basically softly rubbed for one hour. The guy used so much oil, I had to shampoo my hair twice to get it all out. Let more stressed and angry than when I went in.
I want to add that the company did refund my payment for the massage and also offered me a free massage at a later date. I have not yet taken the massage and I’m not sure I will. I do think they handled this correctly.

Amazing place to be!!! Love the staff and service at this spa so much, and would recommend to anyone that’s looking for a therapeutic massage. Or purely relaxing experience. Get the membership if they offer it!!! So affordable and they always have availability.

The staff was extremely nice and very professional. My husband and I were so impressed with the service that we decided to sign up for a monthly membership.

It’s not great but you can definitely do worse.
Massage Envy just opened up in Brentwood next to the also newly opened up Big Catch and CVS. They’re primarily a subscription place and they try to reel you in with a $ 50 starting offer for your first massage (tip obviously not included).
The facilities are nice for a neighborhood massage joint and the masseuse skills are decent, though obviously not as advanced as you’ll find at a high end spa.
The masseuse had decent English, and was surprisingly good in terms of giving a full body massage. I’d actually go back and get a massage with her as the one I had was better than some of the massages I’ve experienced at Equinox or other places.
Two big negatives. The place is far too hot, so much so that I was sweating during my massage. This is minor however compared to the sales pitch I received at the end.
It was reasonably hard. Akin to when you try a car and don’t buy… they feel like they have an answer to everything. Fortunately I had done my research and knew what to expect and belayed each attack.
Their massage subscription isn’t actually all that bad of a deal though, until you remember they expect you to tip 15% to 25% of the «Non-​member» price of $ 100, so $ 15 to $ 25 on top of the $ 60 a month you’re already paying that means it’s essentially, at minimum a $ 75 a month subscription assuming you don’t do any extra sessions.
As you can see, it really adds up.
At some point I may decide I want to pay $ 75 a month for massages, but at this point I’m not there yet and I didn’t appreciate the sales techniques, which seemed to be exactly as trained (they had someone who clearly had worked there longer than the 2 days this location has been open).