Marriott LAX Parking

This place is terrible. DO NOT PARK HERE! We had to take a cab to the airport because the shuttle never showed up. There are cheaper and way better options.

Used it recently for 5 days. Price was better than most. It is open air and near LAX. When I dropped off my car, shuttle took over 15 mins to arrive so ensure you give yourself plenty of time (especially with LAX construction!) On arrival, the shuttle arrived right as I walked to the pick up section. Paid easily with my ticket and advance reservation. The ticket taker machine was giving people issues. It said «closed» as I was trying to exit at 2pm. I clicked on the «help» button and they opened the gate for me. I’d definitely use them again.

Where to start with how poorly managed this «lot» is… waiting for nearly an hour for the pickup van to arrive at the airport, AFTER it had to pass myself and others up because it was too full, uncovers several things: 1) the hotel doesn’t want to purchase/​lease/​sub-​out enough vans to handle both the arriving guests at LAX and the people parking in their lot; 2) it’s really an easy data analysis/​fusion to project who has signed up for the lot spaces and when they are returning, and when the influx of guests for the hotel are arriving, so you can handle the situation. Just integrate the databases, for the love of Buddha… which leads to: 3) don’t use some crappy (outsourced) online management system if it can’t integrate with your own guest database: set up your own (or pay for the «added value» service if it’s offered). Oh, and, get another bus!
I even messed with them at the Valet booth to see how their system worked by saying I had lost my ticket and didn’t have the print out (I had both close at hand), and watched the confused response: «Sorry sir, but if you don’t have either of those, this is going to be very difficult and it’ll be an extra charge», «Can’t you just input my name into the database, after I show you my ID, and see what the ticket number is to find my keys and car?», «Um, that’s now how it works, sir»…indeed…In short, this lot is a joke, management wise, though the Valets themselves were very nice and personable.

Crap. Absolutely terrible. We waited 49 minutes and when the driver showed up, he was rude, defensive. We called 4 times and gave us 4 different excuses. The bus was hot, too. Sad. My last time with them. The 6 of us who travelled here will never take them again.

We came back to LAX Marriot parking one week after my last review. We are either extremely luck or they improved their service today. The shuttle arrives within 5 minutes and we texted in to retrieve the car just 5 minutes before our arrival. After we paid, our car was there. The whole process was less than 20 minutes.
Keep it up Marriot. Thanks for the fast service.

The Marriott only has one shuttle so if you miss it, plan to wait another 30 minutes. The other problem is you have to wait in line with everyone from the Marriott Hotel that are checking out and going to airport. I missed the first shuttle because their van was too crowded.
Save yourself the stress and park somewhere else.
EDIT: my pickup was pretty quick. Looks like they had two shuttles going on a Saturday evening.

I would give 3 stars but that’s too much, I should give them 2.5 because the experience itself was only bad upon our return. Drop off: scheduled online and made a reservation for parking. When we arrived, the self lot was full but they offered to valet our car for the self parking rate, SCORE. Shuttle was right there and we were on our way to the airport within 5 minutes of getting to the hotel. Coming home: waited 45 minutes for a shuttle to even drive by our terminal. We called multiple times and they finally admitted that it was true, they hadn’t had a shuttle go by recently. It was packed on there but we were on our way. Back at the hotel, paid for parking and waited for 30 minutes before the valet brought our truck up. Needless to say I didn’t tip and I don’t think we will park there again. The other lots nearby had 5 shuttles pass for the 1 that we needed back to the Marriott.

There is the saying that the definition of insanity is doing the same thing over and over again, and expecting change. Well, I keep allowing my loyalty to Marriott to make my parking decision. I’m in and out of LA at least once a month, and it always takes 30 — 40 minutes for the shuttle. Wally Park, Parking Spot and other Shuttles consistently coming through, but not the hotel shuttles.

I always use other parking structures at LAX and want to try Marriott for a change. It is such a bad idea. The pick up is a disaster. I waited at hotel shuttle sign for 45 mins and watched 6 quickpark shuttles and 10 parkingspot shuttles. At least 1 or 2 shuttles for other hotel parking. Even 2 for Lot C. When the shuttle is finally here, it was a very small one…
Use others. Don’t try Marriott. Never have a bad experience like this at LAX.

So you want cheap, safe, secure and (most of all) easy parking at LAX? Including free shuttle! Of course, who doesn’t?
For my last trip in/​out LAX I needed 11 days parking, for sure I wanted it as cheap as possible with all the typical conveniences. The spot I have used recently keeps getting just a touch more expensive each time. I searched and found Marriott LAX Parking to be an incredible deal. With such a low rating I was skeptical. How bad could it be though? Why would Marriott risk their reputation over some parking revenue? I gave it a shot.
Booking was easy on their parking specific website. No payment or deposit, just a reservation.
Parking lot was easy to find, located on the east side of the Hotel. Go through the gate and take a ticket. Find any open spot and park. Take the ticket and copy of reservation with you, you pay the valet upon your return. They will validate a ticket for your exit.
Shuttle is located outside Hotel Lobby and very close to the parking lot. We got lucky and had no wait time to depart for LAX.
Upon your return wait under the Red Hotel and Rental Car Courtesy Shuttle signs outside baggage claim. You do need a sharp eye to make sure not to miss the «Marriott LAX» lighted sign on the top of the shuttle over the drivers windshield. Its the «only» thing that indicates the correct shuttle for return. We waited about 10 – 15 minutes, Sunday at Midnight, for the shuttle.
It all went very smoothly and I wouldn’t expect any more for cheap self-​parking (they offer valet as well) so close to the airport.
Grand total for 11 days = $ 96.80

I really enjoyed my experience with Marriot’s LAX parking. The shuttle was there right when we walked up after parking. At the airport, the shuttle was right there upon our return. The shuttles come every 20 minutes apparently. Overall great experience.

The worse do not use 3 different times waited over 2 hours for the shuttle. we jumped on other hotel and walked to the Marriott. Do not use this parking not woth it landed and waiting since 9 and 11 pm and shuttle still not there!

Shuttle came less than 15 minutes. The shuttle driver and parking staffs are all nice. The parking lot is more spacious than Hilton LAX. It’s covered parking with gate. Shuttle is new and clean. Highly recommended!

I flew out of LAX on an international flight. I valet parked my car, attendant was incredibly quick and very upbeat, he took the time to explain the process of shuttle service to LAX and then retrieval of my car when I returned. The shuttle showed up quickly, driver took my suitcase and asked for my airline. Driver wasn’t talkative but I preferred it that way and there were others in the shuttle too. I was dropped off at my airline terminal where the driver helped me with my bag-​I was sure to tip him because I felt led to. I left my car parked with the LAX Marriott for 2 weeks. When I returned, after baggage claim, I stood under the sign at LAX listed Hotel Shuttle and soon enough the hotel shuttle labeled LAX MARRIOTT picked us up and dropped us off. Once at the hotel, they were quite busy but still managed to collect my car and I was on my way. Overall an excellent experience!

This review is for the airport parking.
As a Marriott Rewards «special» person, you can park here while you travel at a discounted price. A couple things to note:
1. In order to receive the discount you MUST pre-​book your parking spot on their website. You will pay $ 12 vs. $ 20.
2. On both Thursday and Monday there was exactly ONE shuttle running. This means you can be waiting up to 45 minutes for the shuttle both ways (as we did). I was ready to scream.
3. Once arriving back at the hotel, you will wait at least 15 minutes for your car to be brought up.
The only bright spot:
There is a tough, strong, and pretty woman driving the shuttle. She is a bad ass and will make sure your bags get on/​off the shuttle. She does her job with alacrity.
We will not be using their service any longer due to the standing around and waiting time. Not worth it.

Ok vince, thanks for the goodwill. try to improve
regards

Never again!
I flew into LAX from Mexico this evening. Had to wait 45 mins — 1 hour for the shuttle. I had the same experience as many other Unilocalers… I watched the Westin shuttle go by several times, I watched The Spot shuttle go by many many times. I watched Joe’s Garage shuttle pass by several times. Every other shuttle available went by numerous times before the Marriott finally showed up.
You definitely get what you pay for!

For years, I have been leaving my car in valet, covered parking here when hitting LAX. I have tried, really tried, to give the Marriott room to improve but for over the last two years, I have experienced longer waits with shuttle arrivals at LAX and an overall dis-​regulation of scheduled
departures. When I saw that the rates had climbed from $ 9 to $ 13 for a 24-​hour period, I started searching elsewhere. I have actually sat at van stops and contemplated if walking to the hotel might be faster. The staff seems cranked to full capacity, and let’s face it, the buses are filthy and run like crap. When I have arrived to get my car, after texting for a delivery, it is usually there. BUT, the wait to pay is way too long, blowing out the «quick service» idea even further.

This is my third time parking at the LAX
Marriot and it will be my last time. It should not take 30+ minutes to pick up customers. As I we wait, I’ve watched 2 – 3 of the other shuttles going around LAX twice while we are still waiting for our shuttle. Marriott LAX parking, get your act together!!!

So, the long-​term airport parking here isn’t as bad as some people say it is, but if you have a choice, I’d suggest you park somewhere else. My personal preference: QuikPark.
I had to use their valet parking service because all the other offsite parking lots were sold out over Christmas. I pulled in, gave them the keys to my car, and then boarded the shuttle immediately. The shuttle made one stop at the Courtyard Marriott, and then we were off to the airport. No hassles, pretty quick, no complaints.
On the way back you’re supposed to text them your ticket number so they can retrieve your car and have it ready by the time you arrive back at the hotel. Having read the reviews on here about how slow they can be, I made sure to text them as soon as I stepped off the plane, to give them ample time to retrieve my car. When I got to the curbside pick-​up area, I waited about 15 minutes for the shuttle to arrive. Not a horrendously long wait, but I want to note that in the time it took for the shuttle to come, the other parking services had multiple shuttles pass by. QuikPark, WallyPark, and several other ones had at least 3 shuttles each pass by in that time. Once I got picked up, it was pretty fast to get back to the hotel, and when I got there, my car was already there waiting for me, so that was good. I quickly paid my balance, as there was no line, and then zoomed off.
Overall, the experience was fairly painless and A-​ok. The main reason it gets only 3 stars is because I think they only have one shuttle that comes around and does the pick-​ups, so your wait times both to/​from the airport will likely be several times longer than the other parking services that are dedicated only to airport parking.