Maria Fain Karpus M D PhD

She is great. She took her time with us and addressed all our questions.
Was very happy with her professional and kind personality.

Dr. Fain may be the best pediatrician in the world, but we cannot tell because we left her office without seeing her. After our experience in her office, I would not recommend this doctor or her practice to anyone. The summary is below. The longer story, if you care to read it, is underneath.
Summary:
(1) We were made to wait for 90 minutes with a newborn;
(2) The nurse did not wash her hands before handling our child. She did not use a sanitizer either because there is no sanitzer in the exam rooms.
(3) The nurse bumped our child’s head on the scale twice while weighing him;
(4) The nurse was rude and familiar, and ridiculed me for wrapping our naked baby in a blanket while we waited for the doctor;
(5) The doctor never showed up. We waited 15 minutes than another 10 minutes in the exam room, on top of waiting for an hour outside;
(6) They think it is acceptable to have a newborn without shots to wait in a common waiting room with other kids. Because «all the kids there are healthy».
(7) As we were leaving with a crying child, the desk staff did not even look up. Anyone could have carried anyone’s child out, and they would not have noticed.
Details:
When we thought of changing a pediatrician, a close friend recommended Dr. Fain. Therefore, we went to see her. Our baby is just a few weeks old, and did not yet get his first round of shots. It is a common practice in most (good) pediatric offices to NOT have a baby this young wait in a common waiting room. Typically, a newborn is taken in a room or a separate area right away. But not in this office.
We arrived 15 minutes early to fill in the paperwork. The receptionist told us they had no rooms, but would have a room for us in 15 minutes. We elected to wait for a room outside. 40 minutes later, still no room. I went in and was offered to wait inside because «all the children in the waiting room are healthy». But our baby is only a few weeks old and has no shots! Even a healthy child carries germs that are dangerous for a baby this young. Or, they could be sick but not showing symptoms yet. How would anyone know for sure? That’s why newborns are seen right away, or taken into a separate waiting area.
In 1 hour of waiting and lots of prodding we were finally taken to an exam room. The nurse came in and told us to undress the baby. She handled our child but did not wash her hands! I looked for a sanitizer around the exam room, and there was none! We also noticed the sink was absolutely dry, and soap bottle was lying on its side. It seems the staff of this practice does not sanitize their hands between the patients.
While weighing our baby, the nurse hit his head on the side of the scale twice! When I rushed to our baby’s side, she said «Don’t scare the child!». Don’t scare the child? — Don’t scare the parents! We should have left right there and then, but my friend recommended this doctor so highly, we decided to wait to see her despite this incompetent nurse
The nurse finally left and said the doctor was coming. 15 minutes later — no doctor. 10 minutes more after checking with the staff — no doctor. Now, our baby is very young. It has now been and hour and a half since we began waiting to be seen. Not even 45 minutes as the other reviewers had said. We have been waiting with an infant for 90 minutes straight! Babies that young cannot wait this long!
We finally just dressed our baby up and left. I warned the staff not to bill us for the «visit». They told me they had several emergencies this morning, and had a gall to ask for 10 more minutes. By that time, our very young child who was incredibly patient, was bawling his head off because he was hungry. Why they could not call us in advance and let us know they were running HOURS late on appointments I do not know. They were aware how young our baby was, but apparently the practice is run so poorly, they did not think to reschedule us. Another scary thing as we were leaving with a crying baby, the receptionist and the office manager did not even look up to see what was going on. Anyone could have carried anyone’s child from that office, and they would not even notice.
My take on this practice — made up of incompetent, unprofessional, disrespectful, and downright abusive «professionals».

The doctor is not bad at all. Very understanding and thorough and will call you back anytime of day and night if needed. She is also very knowledgable. However, after 4 years we decided not go back here do my son. You will not be seen before 45 minutes of waiting even if you have an appointment. Then because they made a billing error they literally harassed me about the bill and I had to figure it out with insurance and obviously it cleared. However they told my new pediatrician that there is some outstanding bill that’s why they cannot release my sons medical record. They broke so many laws right there first confidentiality second HIPA. Ridiculous. I no matter how good the doctor is if the office is managed this poorly I will not be their patient anymore.

Ok doctor. Incompetent staff. Did not pre-​qualify our visits for almost a year, and did not disclose being kicked out of the group. This may just be a serious scam!!! Now they’re threatening collection! Lets see if MBC, FTC and media agree…

Dr. Fain has been taking care of our kids for a long time. Dont hesitate to take you children there.
She is very thorough on the exams and explains my kids growth progress.
The office is very clean and the staff is great!