Mama’s Paw LLC

ANIMAL ABUSE! STAY AWAY!
The overall service I received from the ladies of Mama’s Paw was
completely unprofessional and the experience for my beautiful pup was borderline (if not) abusive.
The moment we were greeted, one woman took my pup by her leash,
and the other ushered me out the door to take down my information. By
the time we’d finished with the info, the woman with my pup had
her pinned down on the floor on her back between her legs. There
was no explanation to me of what the procedure would entail etc. I’d
also like to note that when asked to sign away liability, I was shown
only a blank page. I had to specifically request to see the terms upon
which I was signing.
My pup is the happiest dog I know. I own an Animal Wellness
company and one service I provide is massage/​acupressure. My dog has
been massaged (including her gums) since I adopted her at 5 months.
She has no qualms about being handled by people.
I requested to be in the room to help calm and assure her but the
women insisted otherwise. They told me she was struggling because she
could hear my voice. As I watched silently through the window I soon
realized that was not the case. I knew this experience wouldn’t be
«enjoyable», but, pinning a struggling puppy to the ground against
it’s will is simply inhumane.
I ended up stopping the procedure and we left.
I cannot put into words how wrought I am with guilt over subjecting
my girl to such a negative experience. She is my #1. It is my duty to
love and protect her.
I am currently seeking the full names of both of the women of Mama’s Paw
and proof of their licenses to perform such procedures.
In all honesty… if you love your pet, STAY AWAY from Mama’s Paw!!!

One of the worst services for animal dental care. Sophia, one of the owners, has NO manner and is a hypothetical Liar! I had made an appt for my 10 yr old dog for dental cleaning. Prior to making the appt I had specifically mentioned my dog has loose teeth. It was promised and guaranteed for treatment, and if extractions were needed it would be done. My dogs teeth were not cleaned, extractions were not done. Sophia stated she will be in touch the following business day to call in prescription (antibiotics) since my dog had gum infection. Service site was My Pet Gardens in Pasadena on a Sunday. The following Monday I called to follow up, no call back, I called Tuesday, no called back. I called Wednesday no call back, finally on Thursday I specifically wanted to speak with the owner of the shop. Sophia called back within 1 hr and stated she’s tried reaching out but my voice mail has been full. The biggest lie I’ve heard. I spoke my mind and expected the prescription to be called in. Then realized Sophia is not a veterinarian, and since the doctor was nowhere on site to see my dog, how was she able to call on the prescription?!
I followed up the following week to see if antibiotics were ordered to the local grocery store pharmacy. NOTHING! she’s a liar and bamboozles people into believing she’s a loving animal lover. I will report her to BBB. I’ve attempted to reach out, no follow up on her behalf.
Pls save yourself the headache and find someone who truly cares for animals.

At first my experience was not so positive… but communication cleared that up. I made my frustrations known and Sophia (one of the owners) remedied the situation. I met with Sophia who works for Mama’s Paw at Urban Pet (a location where she works once a month in addition to others locations) she began to work on my cat but decided she couldn’t finish, and agreed to complete a house call. When we did manage to get in touch she arrived at my home with her kit in hand and was ready to treat 15 year old, 14 lbs Luna. I sat in the others room as she sweet talked Luna into allowing her to chip the tarter off his teeth… no small feat! She completed her task, suggested she see him in a year for a check up, and left him a toothbrush for good measure.