Madrid Apartments

First off, the ladies who work in the leasing office are incredibly sweet and will try their best to work with you to resolve any issues promptly. We ran into a few problems with our unit (ants, cabinets needed work, etc) and Nikki worked with us to resolve everything in a very timely manner. My family and I lived here for 3 years and this was our takeaway:
You can’t beat the location (minutes from LAX, Trader Joe’s, Food Truck Fridays, ⁴⁰⁵⁄₁₀₅) and you won’t find another gated and landscaped community for this price anywhere else in LA. The apartment homes in LA for this price range are not usually updated with new appliances or interior work and this place is no different. You will most likely have popcorn ceilings and walls that have been repainted over and over. The good news? If you don’t like it, you can also repaint the walls as long as you paint them back before you leave. There is also no A/​C, but that’s the norm here.
The neighbors were unbelievably friendly and very diverse. After school, the kids usually run around together and play all over the grounds. It’s really great to see them enjoy themselves in such a safe place.
Parking. Ugh. It’s a bitch, but at least you have a spot reserved. Just make sure to know who parks near you and become friendly with them. You will inevitably need to leave each other notes regarding the parking situation and it’s best to be buddies when it happens. There’s always street parking, but good luck and DON’T park out there on Weds! You’ll get a ticket if you’re out there even one minute past when it’s posted. The Madrid staff has no control over that.
All in all, we would definitely recommend living here. Yes, the price increases every year, but that’s the market we’re dealing with (although it isn’t in line with actual inflation) and it’s still cheaper than almost anywhere else in the area. You get a safe, gated, and landscaped home right by the airport. What more can you ask for?

I loved living here. The ladies in leasing and management are awesome and the maintenance team is also Amazing. I left right as Greystar took over so hopefully they work their corporate kinks out. I have previously lived in Avalon style condos, comparatively Madrid is an older property which has been sufficiently taken care of. The pool
Is great and the gym was never busy. I love all the landscaping. The location is convenient and I liked being a 5 min ride from the airport. My biggest complaints had to do with other residents — any time you’re sharing parking Carports or laundry machines, or living near college kids, you’re bound to have some really inconsiderate people.

I visited the ‘Madrid Apartments’ over the weekend because I went online and saw that there was a vacancy for a specific floor plan that was right up alley and price range. Enochicine was who I contacted and met with to discuss the apartment and amenities. When I got there, she said that the specific floor plan that I wanted was incorrectly placed on the website but keep pushing to offer me a different floor plan that COST MORE! The apartment already cost and arm and a leg but this apartment was an easy $ 250 more. Just for the fun of it, I decided to take a look at the unit. Upon the tour, I noticed that the apartment was small with carpet and with 2 bathrooms. I kept reiterating to her that I did not need 2 full bathrooms let alone did I want a room right next to me. Just led me to a unit just like that.
We come back to the office and she immediately kept persisting for me to run my credit and holding deposit. I was immediately turned off and thanked her for her service. I think she was desperate to rent the unit because nobody else wants to.
I immediately went across the street to NMS and boy oh boy. Exactly want I wanted for LESS MONEY (hardwood floors, washer +dryer inside the unit, stainless steel applicance, rooms far away from each other, with 2 entrance and exit doors). The girl also showed me different units to choose from. I signed my lease yesterday and can’t wait to move in!
Sorry, not sorry Madrid.

Staff here is great! All 3 ladies are extremely professional and very personable as well. Made my stay really feel like home. Tim also made my roommate and I feel secure, after hours, knowing that he was making his rounds. From security, to maintenance, to the leasing office, the staff here at the Madrid really gets to know their residents on a personal level. You don’t feel like you’re just throwing your money to a huge company.

We worked with the Madrid and their friendly staff as a vendor for a wonderful event they held for their residents. What a thoughtful and informative service to provide for your tenants! They invited us out to serve healthier fare (healthier than our normal barbecue), and we were so glad to serve and enjoy the company of the nice residents and excellent staff!
This complex is very well maintained, has a nice pool and bbq area, and nice open courtyards! If i didn’t have a wonderful apartment of my own, I would sincerely love to live in a place like The Madrid! We hopefully will be invited back again this holiday season to provide more delicious food for everyone to enjoy! Overall a wonderful experience and a great apartment complex!

I loved living here.
Sure, the parking situation isn’t the best and that’s my only con.
Other than that, I loved living here. It’s quiet, management is great, and any issues are solved quickly. The pool area, gym, and leasing office are well maintained.
Beautifully landscaped.
One of my favorite things to do living here was sitting back in the hot tub, watching all the planes go by. It’s pleasantly quiet for being so close to the airport.
Would move back in a heartbeat.

The people of the leasing office had such a bad attitude. The tour was okay. But as soon as we showed our interest and decided to live here, they became rude. We had some problems on our bank statement. They even don’t allow us figuring out how to solve the problem inside the leasing office. Finally, we decided to cancel our reservation of our apartment. When we leave, they even didn’t say goodbye.

This place has been pretty good too us. I don’t really have much complaints the people that work there are super friendly and personable. I like the accommodations like swimming pool and spa and the Maintenance workers respond really quick.

I would like to say first that Nikki is a helpful manager, but the problems my roommates and I faced (that never got solved) in the 14 months living at the Madrid makes me rate this place a 1 or 0 if I could.
The main issue was the serious serious roach infestation we faced in our 3 bdr 2 ba unit. We kept up a pretty clean apartment ourselves. We even hired a cleaning crew to help out, but being clean was not enough to keep out the roaches. Every other week we took everything out of the cabinets to have the guy come spray. Besides the fact that this guy barely spent 10 minutes spraying the apartment, we also tried anti pest carpet powders, everything! And they wouldn’t stay out. Point is, this complex is roach infested and there’s nothing you can do about it. It got to the point where we got use to living with them and find several, in the kitchen cabinets, drawers, bathroom everywhere all the time. Sad! And anytime we needed maintenance these two guys just made everything worse.
Not only did we live in a roach cluster f***, after moving out they had the audacity to keep the security deposit and also to collect an ADDITIONAL $ 475!!!
Parking is also a huge inconvenience here. They purposely did not show us the situation before signing the lease so I must warn you to look. There are also homeless men that wonder in the «gated» lot digging through trash.
The complex is overall cheap and dirty, but feel free to move in if you want a rad hottub and to at least feel safe when walking around at night thanks to the awesome security guard.

The rats in the office will delete your FaceBook posts. Guess they don’t want you to know about their best buddies THE MADRID RATS. this place is a joke, they want you to live with rats so they delete FB posts. Good job you nasty office rats, rats run in packs people! The ones in your house are no different than the ones in the office. How can they sleep at night when they know we have rats? Oh wait, it’s cause they get to go home to rat free homes. Good job guys, great moral standard, great way to show people you care.

My family and I have been here for almost 1 year now. We like the quiet building, the amenities, and the seasonal holiday parties that management throws for the residents.
Parking is still a bear on the streets and rather tight in the carports. But, it’ll just make you a better driver /​parker in the long run.
Package service is cool too. And, there’s a good mix of residents. Westchester is great for diversity!

Do NOT MOVE HERE!
I see a lot of mixed reviews here and for the most part, there is a lot of truth and a lot of blatant lies on some of these reviews. I lived here from October 2013 to September 2014.
First off, the inside of the complex and the overall aesthetics are very appealing. Compared to the other apartments located on Belford, it is the nicest place by far. The courtyard and common area are very well kept by the gardeners and maintenance workers. They do a great job and are very friendly. The pool/​jacuzzi are well kept, and I encountered only a couple of times when it was closed for repairs. The BBQs are very nice and easy to use. I found myself using them a lot.
The actual apartments are very nice. I lived in a 3bd/​2ba with a couple of roommates. The bedrooms are very large and spacious. The living rooms is nice and big and the bathrooms are very nice as well. The kitchen is small though. For the 4 of us living there it became quite cramped when trying to put away all of our groceries in the limited amount of cabinet space, as well as all of our silverware, pots/​pans, plates, etc. It’s just too small. I don’t know how the smaller units are, but if you plan are moving in with others, please realize that the space in the kitchen is small. The electric stove/​oven is an inconvenience, but i understand their reason to not have gas in the apartment. Only 1 person can be making a meal at a time in there, and that can cause some problems.
The security staff they have at night is very friendly and helpful. He will always great you with a smile and ask you how you are doing. He is quick to help resolve any issues and will forewarn you if you are being too loud on the weekends before a formal complaint is made. He is probably the best part of the whole complex.
So I’m sure after reading all that you might be wondering why I gave this 1 star and to not more. Where do I begin…
When we first tried to move in to here, we were told of a date that would be made available for us. It was agreed upon that a certain date would be acceptable (this was agreed upon a month prior to the move in date). Up until about a week and half before our move in, we were contacted and told that our date was being pushed back by 3 WEEKS!!! They said that they had extended the previous tenants move out date for reasons they would not tell us, and completely screwed all of us. We all had ended our previous living arrangements to coincide with the move in to Madrid, and were not out of a place to go. I personally had to move all my stuff in to storage for that time, spend extra money on a u-​haul to move, and live at a friends house in the meantime. I should have known right then that I should look somewhere else.
No one took responsibility for this and just brushed it to the side. When I complained, I was told I was being out of line. What great customer service you were providing, and I hadn’t even moved in yet.
The parking is a joke. I drive a midsize SUV and it was nearly impossible for me to maneuver through the parking lot, as well as park my car. If someone was parked in the spot behind mine, it was nearly impossible to get in and out. It’s a nightmare. Parking on the street is no better. With the whole street occupied by apartments, it’s a crap shoot to find any parking. And if you do, it’s down the street on Interceptor, where at night, is not the most pleasant place to be parking your car and walking alone. There are people constantly double parking on the street, making the traffic through there a maze at times.
The rent, as well as utilities are far too high. I know that part of it is for the amenities they provide, but on any given weekend where it is hot, there are a million people at the pool. They provide us when bracelets that are supposed to be worn at all times when using the pool/​jacuzzi, but I never saw anyone using them. People would wait at the gate for a resident to open it and then come in and use OUR amentities. There was no policing of this. Signs were put up but that didn’t deter anyone.
The laundry is a joke. Only 15 washers/​dryers for the entire complex. It makes it impossible to try and plan to do laundry.
There are constantly homeless people rummaging through the trash. It’s an unsettling feeling knowing people are going through your trash.
I ran out of characters so I had to cut this short.
Upon moving out, they charged us our entire deposit fee to replace the carpets that weren’t even a year old. A steam clean would have been the appropriate thing to do, considering the carpets were replaced when I moved in. They were in fine condition, minus some wear and tear. They also charged for a complete repaint of the place. In all, they charged us $ 1500 to move out. Are you kidding me?!
ABSOLUTE JOKE. Don’t trust the ladies working in the office, don’t be fooled by the pretty exterior. Find somewhere else. The neighborhood is shit in the area. It’s the devil in a sunday hat people. \

Stayed at the Madrid for 2 years, finally was able to purchase a home so moved out. my experience at Madrid isn’t as bad as the reviews posted here. This is a pretty big apartment complex. They do increase rent every year (5%) and we got one parking spot. You can pay extra for another spot every month as well as pay for extra storage space. They do have security patrolling at night. In regards to cable tv, time warner was the only option. Although it’s gated, anyone can sneak in and so you had people dig through the recycle bins collecting cans and bottles. Pets were allowed.
Pros:
Location: near the 405, 105, trader joes, cvs, Loyola, target, dunkin donuts, etc
Amenities: gym with recently updated machines, BBQ grills, pool, lobby.
Staff: repairs are done promptly by maintenance crew, there seems to be a turn around for staff working there but generally they are friendly. Staff do throw festivities for residents.
Residents: I saw families, students, people working for airline companies, people from all ethnic backgrounds, age and gender live here.
Cons:
Infrastructure: looks like this complex was made in the 50s so rooms still have pop corn ceiling, they repaint walls, cabinets and doors so this place feels old, outdated and dingy. People complain about parking and its true. There are areas of stacked parking and large vehicles stick out. People park in fire lanes and speed despite the speed limit posted. There are no elevators as well. Walls can be thin, you can hear people downstairs/​upstairs take showers.

Mosley Family
Outstanding administrative staff in general, very professional, courteous, and efficient. They have created a family like atmosphere during our time here. Support staff from evening security to maintenance staff all very professional and friendly. My only concern is the parking structure which is sub-​standard in my humble opinion. Overall though I would highly recommend The Madrid and its team as a wonderful place to call home.

Thank you Niki. You did a EXELENT job … am very happy with the repair, you made it happen really fast…
THANK YOU AGAIN!

Not a bad place to live. Location is fantastic – nearby LAX and several shopping areas. A lot of families in this complex, but students do live here too. Very quiet. Units are a little old, but completely functional. Price is not bad at all.

Pros — Very spacious, well landscaped, peaceful for the most part.
Cons — overpriced, located very close to the ghetto (don’t go outside at night), the managers tend to sugarcoat the truth and free themselves from liability when something goes wrong.
Overall, we didn’t care for this apartment. It’s been almost a year since we left and we are still reflecting on how bad it really was.
They need new management and more affordable prices. They could also use a stronger marketing campaign to draw in residents, considering most of the units are empty.
The property manager is pretty cute, but I can see through her bullsh**.

I am not really sure where to start… Parking is a joke. I made the mistake of failing to check this out before signing my lease. It is incredible challenging to maneuver any vehicle; poles, tandem parking with vehicles sticking out into the drive. I have no idea why The Madrid staff take pride in how safe the complex is. Yes, they have gates for entering and exiting during parking. do they always close? No. Does the maintenance staff make sure they get right on that when someone calls about the gates? No. One of my vehicles was broken into. How did I find out? A voicemail from the leasing office manager.“Sorry to inform you.”. Constantly there are homeless people digging through the trash as well. no elevator either so moving and doing laundry is very inconvenient. Speaking of laundry… one word: disgusting. The floor is always covered in water from the leaking washer, and has been for my entire lease (ends this month). I wouldn’t trust leaving my clothes down there for anything, especially with the random guests roaming in and out. The buildings are incredibly old and not taken care of. They inform in the lease about lead poisoning from the obscene coats of paint on the walls/​doors, which constantly chips. Also, they inform about mold growth… it is outrageous. It’s so bad I am expecting health issues. My water even tastes disgusting in the morning when I leave it by me at night during sleep. I have notified the office on more than 3 occasions about the fans not working in the bathrooms, (probably since they are 30 years old).their response? «We cleaned the fan». Oh, good for you… did that help? No. The same about my kitchen sink leaking. they put on the service request form that I failed to wipe up after dishes. They pretty much ignore any issue with the building. I have dealt with a flood in my bathroom (from the above unit) more than 4 times. Every time I received a rude response «We told the tenant to wipe up the little water that was on the floor», etc. I came home from a two week vacation to find my entire bathroom flooded, which lead to the closet. Many items ruined from dirty water. The bathroom was beyond disgusting as well. I could rant forever about how unprofessional, conniving, manipulative, and appalling the leasing staff is and how completely disgraceful this apartment complex is. I have gotten used to coming home after a long day to an apartment reeking of marijuana (because of the vents), humidity filling the air, and to my lungs hurting. Maybe the prices aren’t too bad here… but I found out the hard way why. Save yourself from this complete joke of a living space.
**I want to add that the new manager Nikki is great… she let me come into her office unannounced and talk about everything that was going on this past year. She helped me as much as she could.

Screw this place. I have not rented here but was planning to go at them today. I called first and inquired about the postings they have made for the apt incl washer and dryer (a HALF HOUR AGO! on CL). I was told those units are gone and they have the ones without w/​d for the same rate. HAHAHAHA Yeah, cause I’m going to pay the same price to rent without a washer/​dryer. Screw this place. After reading the reviews on here it looks like I made a good decision! If anyone knows of any GOOD places in the area, message me.

The second day after moving in, while getting my laundry inside their gated complex (with a security guard «on-​duty») I was mugged and my cell phone stolen. As an apology, the management gave me a $ 20 gift certificate to Target… Because that would replace my iPhone…
The turnover of the staff in the office is extremely high. In the year we lived here we saw four different people. Not a huge deal, until people make promises they can’t keep because they’re gone two months later.
Our water was yellow. Seriously yellow. Couldn’t have been safe. We had to run our faucets for about a minute to let all of it get out. Even so, there was an uncomfortable tinge to the water. We were promised that our pipes would be changed within 3 months of moving in, and a year later we still had swamp water.
Our upstairs neighbors were loud, obnoxious LMU students, who didn’t give a f**k about sleeping hours. They’d party til 3 am on a Monday, sometimes Weds. We’d call security and they wouldn’t do anything about it. A polite «please keep it down» isn’t enough, but the security doesn’t care, they’re there to talk on the phone with their girlfriends, not patrol the safety of the residents.
To top it ALL off… The hot tub was always disgustingly dirty, and many times ice cold!
The BEST thing about living here, was the Yum Yum Donuts on the