Macy’s

I just got macys today because Unilocal showed it’s opened here from 9am. Now this building is under the construction and closed. My daily plan massed up so bad. I wish if they close, change the opening time 9am to 10am Please!

I don’t tend to leave reviews for department stores unless I have a particularly unforgettable experience (either positive or negative). In this case, this was the worst experience I’ve had at a Macy’s and I will not be back.
First off, the store was so picked over that it almost seemed like Macy’s was going out of business. The home section was actually non-​existent (I was looking for bedding) and despite the large amount of space, the area was completely wasted due to the lack of product. The little product that they did have was very unorganized.
The shoe section was the best and there were a ton of shockingly great deals. Big negative though is that the employees here were incredibly hard to track down and not very helpful once they were tracked down. Found a pair of cute Steve Madden fringe heels that I loved, and at a great over 50% off price. However, they didn’t have the size I needed. I was thrilled to find out that they could order and ship me the right size at no additional cost. Except then I had to wait 15 minutes for someone to actually ring up my order. Okay… it’s busy I can understand that (even though the 15 minutes were spent on two customers). Finally it’s my turn and I’m helped by a female employee who clearly would rather be anywhere else than where she is. I’ve had items shipped to my home from Macy’s before and it typically takes a week max, usually less. The girl informs me that it will take two and a half weeks… Seriously?! Still, I wanted them so I went ahead with the order.
Finally my shoes arrive in the mail and I’m so excited only to realize that Macy’s sent me the shoes in a size 8 ½. I ordered a size 6. UGH. Waited three weeks to get a wrong pair of shoes that I now have to go back to Macy’s to return. Thanks for nothing. Actually, this is worse than nothing because now I have to do extra work to go back to nothing.

Typical Macy’s, unless it’s on sale, don’t bother… extra value options are in the immediate area for most items they cary.

Came back here to find out that GiGi and Stacey are gone. This guy in a suit greeted me. When I inquired about the girls, he says they have moved on and this is the same shop as it was before. What a stinking liar you are! GiGi and Stacey teamed up and rented space from the Optometrist downstairs. Sharing space with Dr. Garry L. Regier OD. They are up on the 12^th Floor during construction.
When I inquired about the warranty, he had no record of it. My first visit was in 2009 and this is now August 03, 2012. Seemed really suspicious to me but I wanted my watch running again so I reluctantly handed over my watch. Charging me tax, it’s an $ 9.78 battery replacement. He also gave me a certificate for a «watch battery warranty». No one would ever believe me so I took a picture of the receipt and warranty papers.
Now that I have found GiGi and Stacey at Jewelers Repair Service
, I will go there every time. They take the best care of my watches, best prices for jewelry on sale, they fixed my friends ring and cleaned it as a courtesy. How can I come back to this place at Macy’s if I get service that is above and beyond what this guy could offer. I don’t get any discounts or special treatment for referrals but tell Gigi and Stacey that you heard about them from me, they will make sure you get the same service they give me. Excellent service and quick repairs is what I get each visit.

The MAC cosmetics counter in Macy’s Plaza Downturn Los Angeles, has the BEST customer service! Many people don’t realize that a lot of times, there is only ONE make-​up artist/​sales clerk due to scheduling. No one is to blame. I too have had to wait my turn to be helped, but it was WELL worth the wait because of the level of service that I have received. MAC’s employees are VERY knowledgeable.
I’ve been a loyal MAC Macy’s customer for over 14 years. I know the sales team’s names and they know me.
Yvette is FANTASTIC!

Very disappointing customer service. I was sent to a different floor for my return. When I’m at a different Macy’s, they return my items wherever I am at. These associates refuse to accommodate or help the customer. I’m glad that I don’t normally shop here.

i went to the cosmetics department admittedly with a sh*tty attitude-​someone broke into my car and stole my makeup bag, with years worth of goodies including my makeup brushes. I worked with Evet at the Impulse Counter and she was aMAZing!!! Instead of replacing everything (which I couldn’t have afforded to do anyway) she gave me a makeover and showed me how I can still get my new look while slowly buying product.
Thanks Evet!

This Macy’s location was seriously disappointing. I expected a huge selection given that it’s at 7^th and Metro, the heart of downtown LA. I figured it would be like the Macy’s in New York’s Herald Square or San Francisco’s Union Square.
The selection of women’s and juniors dresses was MUCH larger at the Westside Pavilion Macy’s.

Shot outs to Yvonne who helped my wife get ready for a wedding we were attending. She was very happy with the service and I know had it not been for Yvonne helping her to get her make up, cruelty free, and her great customer service the day wouldn’t have started off so great (FYI-​the wedding and party was the bomb).

First of all, The cosmetics department in this Macy’s is five star!!! The girl who did my makeup working at the benefit counter was awesome and nice. waaaay nicer than the snobby employees at Sephora. She found me the perfect foundation that matched my skin tone and not only that, also introduced me to the perfect brow gel, bronzer, and blush.

There is a lot of construction going on at this location. We came to buy mattresses as they were having a Veterans Day sale. Everything went great and the salesman was knowledgeable and helped us with the sale.
PRO:
Good customer service, good selection, easy parking.
CON:
The only issue I have is the delivery system. You can pick the day you want your mattress delivered but not any sort of timeframe on that day!!!
The salesman said they would call us within 30 – 45 minutes before delivery. Seriously who in LA can get to their house in time from work with that sort of short notice? Anyway, we settled on a Sunday instead. Macy’s needs to figure out a better delivery system during the week. Anyway we have to wait a week to get out mattresses but oh well. It’s not like this is a yearly or weekly thing we are buying here but it does make me thing differently about them. I will probably think twice from now on before buying anything from Macy’s that needs to be delivered. Other businesses do a much better job of delivering when it’s convenient for me not for the store!

The five stars goes to Amanda who did my brow waxing at the Benefit Brow Bar. Not only did she do a GREAT job waxing my brows, but she also was extremely professional, engaging, and fun to talk to.
All the girls at the Impulse Beauty/​Benefit counter were friendly and not pushy at all. Their makeup tips and tricks were super helpful and very much appreciated.

Can only speak for furniture ordering (Ezria in mattresses is great!), and overall they provided great service and easy delivery set-​up. Although the price is pretty steep (80 bucks), its pretty convenient and they can even take your old mattress.
Aesthetically, the place still needs to get it together. Can see myself going a lot more once the repairs are done.

LOVE LOVE LOVE this store. Yes under construction but open
parking is validated in the store. Fantastic service in the mens dept. Thank You!!!

They are remodeling the store, and I hope this is a skeleton crew on hand during renovations and the meager inventory is temporary. Thanks for the free parking guys! Staff is friendly and never question that I only come here for parking validation. They also have clean restrooms which I come by occasionally. Not one of the most useful reviews, but seriously, thanks for the free parking when I’m in the area for Wokcano!

This Macy’s is just «barely» cutting it. I’m a loyal Macy’s customer but do I really need to wait until I get to travel to NYC to find a decent selection of the latest fashion at Macy’s price point not to mention NYC offers an amazing Petite selection. With LA having such significant Latina and Asian populations (both of whom tend to be 5’4 or smaller), why does LA have such a pitiful petite selection? Who is doing the buying for these stores?
Adding insult to injury… I moved to DTLA a month and a half ago and wow, this Macy’s is probably the saddest I’ve been to in SoCal which perplexes me.
With so many well-​heeled professionals moving into the area over the past 2 years paying north of $ 2,500 a month in rent, Macy’s can’t bother to up their game in DTLA?
In my opinion, not only should this be the best Macy’s in LA County but it should rival NYC’s offerings. How is it that I can buy Heidi Klum’s latest lingerie collection while traveling to Chicago but then return to LA and this Macy’s doesn’t have the collection and has no where close to the «intimates» selection that Chicago has… and Heidi Klum freaking lives in Los Angeles!!!
Macy’s please hear my cry. We should not be the step-​children of your prized markets. We should be in your Top 3!!!

3 words: clean the carpets
I know it’s a big store but can you perhaps get stain resistant carpet… didn’t look like it had ever been cleaned

They are remodeling the store, and I hope this is a skeleton crew on hand during renovations and the meager inventory is temporary. They do have what you need, but they offer little choice in price and style. Worst, though, as many other reviews will attest, is how hard it is to check out.
Most of the elevators and escalators were out of service. The elevator doors close violently. You see hapless mothers with children in tow hesitating before getting out, because they are lost /​confused, only to be crushed between the doors of an otherwise slow elevator.
A sales associate helped us find silverware in a back corner of the department that did not look like the sales floor and was nowhere near the knives and other kitchen utensils. Insane merchandising.
Then he disappeared for a while as one cashier helped an old man and his son who were in no hurry to check out while they ogled her inappropriately exposed cleavage. She wore a blouse open to her navel with her jiggling sweater puppies pushed up to her chin. You could easily see her bra and almost make out her nipples. She helped them carry their bags to the elevator, and they spilled even more out of her neckline. When we turned the corner on the second floor, she ran down the nonfunctioning up escalator, and there were her bouncing fun bags again, speak of the devil. (We were incredulously discussing them.)
The other associate showed up and rang up three people while she was still chatting with the old man and his son. He picked up the phone and spoke with a supervisor who wanted to know the whereabouts of two other employees who were supposed to be on register. You could tell he was lying when he said he’d just seen them. Two down and Ms. Jigglybits seen fleeing the scene on our way out meant there was only one associate for the entire third floor on a Saturday afternoon. Weekends are probably slow for them, since parking seems problematic.

I use to go Macy’s. But I end up disappoint it with this one. Since all clothes are out of order.
I have been in others where customer service is better. And organized.
Could be that day I came or could be always like that. But I’m not feeling satisfied for now.

In reading the past reviews & having frequented over 10 years ago since working out here, I know and feel what others have expressed. But in saying that, I honestly prefer going to this one a little bit more, mainly for the convenience, because it’s almost never crowded (holidays like Xmas might be the exception) and that it’s less painful than dealing w/​the traffic, crowds, rudeness & long lines that come with going to the local malls & shopping centers. Now as far as selection, it can be hit and miss at times and you probably can find better selection at the other Macy’s.
Although when they have big sales here, no matter what the shoe department is always a mess! Lots of crazed women looking through every knook and cranny of the clearance shoe section. –Like a bone of meat thrown into a pit of wolves & wolves getting vicious, start clawing and growling. Exaggerated you would think, but speaking as a woman whose done lots of shopping in her life, it feels like it; I just prefer those wolves have a go at it with each other and stay the hell away from me.
I love the Men’s department, always so organized and seems to have bit more selection than the Women’s. The Children’s department is limited (as most of them really are). Home stuff’s cool, also a little bit limited. Beauty department, well that is hit and miss. I usually go to the Clinique counter and pretty much tell them what I want and no time for jibber jabber sales chat on what else I might want or need. I have to cut them off or they won’t stop till you spend.
Is it the best place to go in my opinion? Of course not. But it’s doable to me. But who knows what the future holds, once the Bloc is constructed, they might shoot up to speed to meet the demands of the new shopping center and it will hopefully be so much more better.
But for now It will do.

Essa unidade não é como a de NYC, mas nenhuma outra no país e eu já estive em algumas por aqui. Mas esta tem um lado ótimo, só três andares o que facilita demais as dores musculares… Rs
Primeiro andar maquiagem, bolsa, acessórios e roupas masculinas.
Segundo só roupa feminina incluindo os vestidos de festa.
Terceiro só criança e casa.
Há coisas bonitas mas não há muitas ofertas, mas sempre tem algo bom!

Die Kaufhauskoenige aus NewYork
Das Einkaufen finde ich im Macy’s recht entspannt, zumindest was Bekleidung anbelangt. Leichte Musikbereiselung soll die Kaufentscheidungen leicht machen, so mein Eindurck.
Eher zu den gepflegteren Geschaeften gehoert Macy’s. Bekleidungsmaessig gut sortiert gibt es hier fast alles. Neben den grossen Levis Angebot sind hier weiter Jeansmarken vertreten. Ed Hardy genaus wie Hilfinger oder Calvin Klein.
Dazu gibt es noch Haushaltsgegenstaende, Betten, teilweise Moebel, eine sehr grosse Kosmetikabteilung.
Als Besucher fremder Staaten gewaehrt Macy’s einen Visitor Rebate, also 11% Nachlass auf alle Waren ausser Electronic und Kosmetik. Einfach an der Kasse bescheid sagen, seine ID bereithalten und schon wird abgezogen.
Ich finde das Angebot an Bekleidung sehr gut.