Luxury Link

It was my first time using Luxury Link and I will use them again. I never got booking hotels with Jetsetter (Gilt) because the dates always suck and prices are not good. Luxury Link ACTUALLY has great deals and I was surprised my first date request was accepted (hey, it was Valentine’s weekend).

I am so impressed with Luxury Link. I booked an amazing package to Mexico with Erica (one of Luxury Link’s senior representatives) — a package that I couldn’t have booked anywhere else because the price and inclusions were downright unbelievable. Erica was proactive in reaching out to me when she saw that I was trying to book luxury properties in Cabo and helped me lock in the exact dates and property I was looking at.
I was counting the days to the trip but then my plans changed unexpectedly and due to illness had to cancel. Andrew, another senior LL representative, was so accommodating and willing to work with me to use the amount I’d paid for future travel (instead of losing it altogether).
I was so anxious about having to cancel, but learning that Luxury Link stands by their product and puts the customer first is what will make me book with them again and again.

I’ve used Luxurylink countless times and have recommended them to
Friends and family since their inception
They are very particular with accounts that they represent
Where else can you get five star hotels for three star prices
Thank you Luxury Link
Gene W

If you buy from these guys, you either have money to burn or don’t know the BASICS of purchasing travel online. I have been monitoring and examining their website and «deals» for half a year now. There isn’t a single instance where I couldn’t BEAT their pricing. EVER! It only took a few clicks to other sites such as
or
to check their pricing and rating. What Luxury Link says is a «5 star luxury» property doesn’t gel with the Trip Adviser rating and reviews on MANY occasions. Their site is nothing special and you would be paying more than you should if you purchase your travel there!

Below is the email I have sent to the LL concierge. This initially started because I booked a vacation online for almost 2k and they double charged my account. I emailed them asking for them to look into it with no reply on a Thursday. I followed up with a call in which I was hung up on. I have booked vacations thru this site and will never do so again. I am still waiting for response or a call back.
EMAIL: I am furious at the level of unforgivable service that your agent has provided me today.
I hope that you record your calls, because you have a very serious training issue on your hands.
I called this morning in reference to my card being charged 2x for the same transaction.
I had already emailed with no response about this last week.
When I called — the rep said «how can I help you?»
My response was «I am wondering who I can talk to about my bank account charges».
Her response was «well I dkn, do you have a ticket number?»
FIRST OFF, that is not how you reply. The proper response should be :
«Certainly, I can try to assist you! Do you have a ticket number associated with the transaction so I can pull up your records»
This is basic customer service 101.
I told her the ticket number, she looked up the account.
She said «it looks like we did charge your account 2x and the refund was issued on Friday and I don’t know how long it will take to get to your account». On 3 different occasions your rep interrupted me or talked over me when I asked a question. Her tone was overly aggressive and malicious.
My response was — I understand, but that doesn’t change the fact that it has over drawn my account. Is there someone else in another dept I can speak to? Her response while she interrupted me was I could talk to her supervisor but he isn’t in right now. Then she put me on hold.
When she returned she said that she could get a letter to give to my bank.
My response was please have your supervisor call me. My issue is not with the charges at this point it’s with your attitude.
HER UNBELIEVABLE response was– «well you started it» and hung up on me.
I have never in all my life come across a less qualified customer service representative. And from a luxury travel company no less?!
I run a business for 10 years in travel and hospitality. If I ever had an employee treat a customer that way EVER, they would no longer be employed.
I have had only one other issue with Luxury Link in the time I have used your services. It was a small glitch in the website. For my troubles, the rep discounted my current travel plans by $ 100 for my travel. That was years ago. All a customer with a complaint wants is to be heard and offered a fair solution. Again, customer service 101.
I do expect this matter to be addressed two fold.
The for the error in banking is an issue, but at this point is so minimal compared to the the disgusting behavior of your representative.

This is my new favorite website. There are huge deals at 5 star hotels.
My wife and I are going to Rio in a couple of months. I have been looking for a great hotel for a couple of months. The place I really wanted was the Copacabana Plaza which was $ 650 a night on most websites $ 450 a night on American Express Fine Hotels program but I was able to book the exact same room on Luxury Link for $ 1,070 for three nights which included a four course dinner for two at their best restaurant, wine and cheese in the room upon arrival and breakfast every morning on their big buffet.
IMPORTANT: I accidentally booked the wrong date on the computer but noticed, called customer service and received an immediate email response that my vacation had been cancelled and I received credit immediately.
Now I am looking for a place to take my mother for her 75^th birthday. I have been book marking my favorite places. The way the website works is hotels can put a special up for limited time. If you want to just bookmark the hotel you will be able to find specials later at your favorite places.
Feel free to use my code to get $ 50 off your first purchase.
I hope you find a great vacation too.

BEWARE — customer service at Luxury Link leaves a lot to be desired. After repeatedly attempting to book a Buy It Now package I was told that it could not be booked for the three nights I was requesting. That would have been just fine — however I had to call several times to get this information which would have also been fine if I had not been assured I had no pending bookings and my request had been cancelled. I was shocked to see a charge for $ 1500 on my credit card now and to realize that a booking had gone through. When I called to let them know of the mistake the female «concierge» argued with me and ultimately cancelled the package but charged me a $ 35 cancellation fee. An opportunity to provide great service and retain customer has been blown. They failed at clear communication and follow up resulting in a booking being made that I was told could not be made. I made reservations elsewhere and am not out $ 35 instead of an apology and an easy follow up. SHAMEFUL!!!

False Advertising, Awful Customer Service, and Double Charged
I made a reservation at Snowcreek Resort in Mammoth using Family Getaway, which is affiliated with Luxury Link. This review only applies to Family Getaway /​Luxury Link and does not apply to Snowcreek. Snowcreek is a nice complex and their staff is extremely helpful. Unfortunately I can’t say the same for Family Getaway.
After winning an auction, I called a couple months later to book my dates and received an email confirmation. There were 2 huge discrepancies.
1. I had purchased a 2+loft and Family Getaway booked me in a 1+loft
2. The pictures advertised on Family Getaway /​Luxury Link were very misleading, they make you think you’re getting a 5 star property when you’re really getting a 2 star
Family Getaway:
Unit booked for us by Family Getaway:
I called Family Getaway to ask for an explanation. I also told them I was arriving late at night and traveling with a 1 year old, so I would prefer not to change units after checking in. They were able to change my reservation back to a 2+loft, but their response about the pictures on their website was scripted, well versed, and it felt like a situation they deal with on a regular basis. Their attitude was «deal with it» and pretty much referred me to their terms and conditions. I travel a lot, stay at a wide variety of hotels/​resorts/​timeshares, and use discount travel sites like hotwire/​priceline. This was by far THE WORST SERVICE I’VE EVER EXPERIENCED. Their customer service rep did nothing to address my needs or offer further assistance. After writing a complaint to Family Getaway (promising to write a review of my experience), I received a response with other units that were available. Unfortunately all of them were just as bad as the one I was booked in. I ultimately called Snowcreek directly and asked if I could pay to upgrade to a nicer unit. Snowcreek was very helpful and offered a free upgrade.
After my trip, I was going through my credit card statement and noticed an additional charge from Luxury Link for $ 653. It was an internal error when they changed my reservation from a 1+loft to 2+loft. This was an error that Family Getaway had made; not a big deal, it happens, I just wanted a refund. They said they’d look into it and get back to me. A week goes by and I haven’t seen a refund or received an update from Family Getaway. This lead to another phone call and they said I’ll see a refund of $ 613 in a day or two. When asked why it was $ 40 short, they said it was a handling fee. A handling fee to correct their mistake? I had already paid a $ 40 handling fee, why would they charge me a 2^nd $ 40 handling fee for a duplicate reservation that they made by mistake? They said handling fees are non-​refundable and referred me to their terms and conditions.
At this point, I felt like jumping through the phone. I was put on hold and should have an update from Accounting in 5 – 7 days. I’ve tried working through this with Family Getaway, my next call is to the Better Business Bureau.
If you choose to do business with Family Getaway /​Luxury Link, don’t say you weren’t warned! Definitely not worth the hassle.

Called hotel to check availability before making bid. Won auction 5 hours later. When I tried to reserve dates, was told those dates were full. Total scam. Has to be used in the next four months, but where is there availability. This is ridiculous. Don’t recommend at all.

I’ve bought 2 packages off of
(also owned by Luxury Link), did a Vegas trip at MGM Signature Suites with my buddies, and a stay with Wife n Kids at Terranea Resort and both stays were outstanding.

Beware of the Buy it Now Vacations that do not exist.
We recently used Luxury Link to purchase a buy it now vacation for specific dates at a resort. We followed their instructions to contact the resort to confirm availability and the resort confirmed they had availability. We completed the purchase on Luxury Link and we were shocked when they contacted us stating the resort rejected the dates. In fact, the resort did not offer the package we purchased on any of the dates as advertised. It seems they use these ridiculously low rates to get you interested in the resort, then they reject your Buy it Now offer and try to offer you off season dates or higher priced vacation packages. When we contacted Luxury Link, they just don’t seem to care. They blame it on the resort to manage their offers, but 2 days after we reported this misleading vacation scam to them, they still had the same deal with the same dates on their site. I would stay away from Luxury Link (who also owns
). Use
as they seemto be an ethical company.

Many years back, my wife and I were dining at Bistro Jeanty (
) in Yountville. There was another couple sitting across from us, a little further along in their dinner. The woman had what looked like a well-​travelled notebook, taking notes, and every once in a while taking pictures of the restaurant, food, and some of the patrons (with their permission). Every so often she would glance at what my wife and I ordered, and I glanced at what she and her husband ordered for dessert.
We finally struck up a conversation about the food, and introduced ourselves. We found out that the woman was a travel editor for the Times-​Picayune newspaper in New Orleans, and she was working on project on Napa Valley
We talked about the places we’ve stayed and dined. She shared with us about a web site called
. She used them very often to book rooms at high-​end resorts and inn. She liked the value of the vacation packages featured in this site, and highly recommended we give it a try.
Luxury Link works with many high-​end resorts, hotel, and Inns all over the world on creating package deals that include multiple night stay with special amenities added in. One can make a bid on a package, or do a «Buy Now» purchase. For it is indeed a very good value.
We used Luxury Link for our stays at the Kenwood Inn (
), and the Silverado Country Club.
Recently, I bought a package for the Solage Resort and Spa in Calistoga (review to be posted soon). This included two nights in the Capella Suite, breakfast for two for each of the two days at Solbar, and $ 250 Spa credit. All of this was for less than $ 1200!
Great deals! Check it out!