Luxi Optometry

Horrible customer service. 2 people in the store and I sat down in a chair and I was asked to move. I was standing looking at some sunglasses and was asked to move again. Weird. If there are specific places for the customers to sit at different phases of their appointment you think they would let you know as you are welcomed in. My appointment from the moment I walked in to my eye exam was rushed, unprofessional and felt completely incomplete and unsatisfying when I compared my experience to other optometry visits and eye exams. I’ve been wearing contacts since I was 9 & have had countless visits the optometrist. During my first visit here I expressed to them the contacts they just gave me to try on don’t feel comfortable & I was told to just wear them since they’re here and to take care of getting ones that fit later. Wtf? Isn’t this bad for my eyes? Wouldn’t I be better off wearing the ones I came in with instead of these un customized trial lenses? I came back a second time to pick up the new contacts they ordered for me. As soon as I put them on the same annoying employee didn’t ask me how they fit, didn’t ask if I would like to see the doctor (as this is protocol to adjust or to make sure these new contacts are now the right fit) but instead told me just to wear these and he couldn’t do anything about it & tried to shoo me out of there. I spoke up & told him they were uncomfortable. I asked to see the doctor and he asked why. Seriously? Why would I be here otherwise? Then when I went to explain my concern he talked over me and started to argue with me. Really? The vibe I got the first and second time was that they are lazy, didn’t want to do business with anyone & a half assed attitude with customer service is okay. It’s not okay with me to be spending my time and money in a place that isn’t taking care of me & doesn’t even do as little as giving me the impression that I am being taken care of. Thriving businesses invite and & suck you in and make the buyer want to purchase things they don’t even need … Others, like this one, give an unwelcoming impression leaving the customer feel like they don’t want to spend a dime. The individuals representing this company act like they don’t want to be here or sell anything or are concerned about people leaving their business satisfied and happy let alone give the customer enough time and comfortable space to look at their products. I am completely disappointed with this business. They need to get their act together. Regret coming here. Can’t wait to get the right prescription and get out of here.

The wife and I just did some window shopping here. We were surprised to see this store carry many high end glasses with a huge variety. The prices are also cheaper than the wife has seen in other places. Definitely a place the wife will try when he gets a new pair of glasses. The staff was also very friendly and helpful.

I love this place and can recommend anyone who needs glasses to go here. Steve has been very helpful and always treats me with the utmost respect everytime I go here. I purchased Olivers People glasses and Chrome Heart sunglasses here in less than one year. Never again will I go to Lenscrafters. I paid for designer frames, exam, prem lenses, antiglare poly that were much much less than lenscrafters crappy ray bans. I regret ever going to Lenscrafters, Luxi is so much better. I had my eye exam in 30 mins, chose the designer frames I wanted, and the glasses were ready in one week. Yes it’s longer than the Lenscrafter one day, but would you wait one week for getting high end glasses for much less? Definitely worth it. Again, Steve took care of me, as always. My gf purchased a cariter frame here as well. I will be back and can recommend anyone who needs glasses to come here before anywhere else. Make sure to ask for Steve, that guy is a guru in this field and will treat you with the utmost respect. I also purchased some chrome heart sunglasses here from Steve. He also works with your insurance (from work) and/​or flexible spending accounts. Prices again are well worth it for what your getting. Thank you Steve.

I was really disappointed at the service they offer.
When I read Unilocal reviews on this store, I was reluctant to purchase my glasses here. But since it was dang close to my house, I gave it a try.
First the price was quite expensive. For almost the same spec, I paid for my current glasses around $ 400. Here they charged $ 560 which was after discount they offered, the initial price they had was about $ 700. One of my friends used to work at eye glasses shop so I know approximate prices for the eye wears. Here at Luxi, they hike up the price all the way up to the ceiling and pretend they are giving such a deep discount.
Anyway, let me explain why I gave one star.
I visited this store on Wednesday, and they told me that glasses are usually done in a few hours. But since I bought high quality lenses, it was going to take one day or at least by Friday. After work on Friday, I ran asap to the store so that I can pick up my glasses before they close.
When I reached the front of the store, it was a few minutes before 8. But the door was already locked. Since they have clear glass walls and doors, I could see inside and they could see me. I saw a staff and I signaled him to open the door. When he saw me, he hid behind the wall. That was an extremely rude gesture.
I shook the door, but they pretended being deaf. Then I shook the door even more. And finally whole bunch of staffs came out.
How amazing that they ignore their customer.
They said sorry but I couldn’t read sincere expression from their faces. I am not a happy customer and not returning to this place any more.

Don’t change your lenses here!
Andrew Choi initially changed the lenses for me — a simple enough process that was done in less than an hour. When I got my glasses back, however, the left lens was sticking out of the frame by more than .15 inch (4mm). If I were to drop my glasses, the left lens would inevitably meet the floor — without the protection of the frame.
No such problems on the right lens.
On my next visit to get this fixed, another staff, Kevin Kim, gets it fixed and brings the glasses to me.
And wow!
I realized that he warped the frame (heat-​treated) to compensate for the area where the lens was sticking out. When I confronted him, he tells me that they need to send everything to the factory, and I’d have to wait 2 – 3 business days. Are you KIDDING ME? At some point during this conversation, Andrew Choi disappears — shame on you.
Why would they fix (mess up) the frame and not tell me in the first place? They have a basic quality control problem here and I feel like I wasted a $ 100 on bad lenses and got my frame messed up as well.
I’m very disgusted at their entry-​level technical mistakes which cost me time and money.

overpriced!!!
seems like one of the most expensive optometrists in ktown.

The people here are very nice and attentive! As my mom, little sister, boyfriend, and I started browsing around the first couple shelves, the employees greeted us and the manager right off the bat told us he’d offer us 15% off, and tax deducted.
As I kept looking around, my mom sat down, and he even offered to clean her old glasses for her while she waited! My family is usually one of those families that take their business to their own people (Chinese!) simply because its easier to speak the same fluent language, but my mom loves this place so much she says she’ll be back to purchase her next pair of glasses here, as well. Just a side note, they do speak fluent english.
After asking about what kind of shape I was looking for, he recommended a huge variety for me, and you could tell right away he was not trying to sell me the most expensive item (which I did end up getting though, haha sadly), but showed me many glasses that I liked from all sorts of price ranges, ESPECIALLY on the more affordable side. The workers were very nice and thoughtful, and buying the glasses & lens included a free eye exam.
I cannot stress how patient and thoughtful the people here are, and its apparent they’re not trying to sell you on the most expensive item. They’re so nice :) ! We’ll be back for sure.

Why does everyone keep saying you can haggle here? The manager was extremely curt and firm on all his prices. He also followed me closely around the store without saying a word. Is it typical for them to treat non-​Koreans like thieves?
I also called a day in advance to have them check on a specific pair of frames and they said that they were in stock– turns out they weren’t.
I did try on several other pairs, and no feedback was given by the manager even though he was standing there glaring at me. Top notch sales, right? So I was misled and drove out 34 miles to feel inferior and leave empty handed.
To my fellow non-​Koreans: bring a Korean friend to sweet talk the employees here for that secret discount. Or try on all their styles, take down the brand/​model # you’re interested in and buy them for less on eBay.

They will give you a great deal on authentic high end eyewear.
They don’t do refunds, but they’ll do store credit. Picked some sunglasses for my moms as a gift and the guy was ringing me up and I thought, should I try to haggle in my horrible Korean? As I was thinking about it, the guy gives me 20% off the tag price and no tax! What?!
I love this place! Actually the tag price is usually marked up and includes tax, but even so i got those glasses for cheaper than I could online. And my moms will surely exchange those glasses but at least she can. And she will… but its the thought that counts.

I have perfect vision but I have two major problems when it comes to looking for sunglasses or any eyewear of that sort — I have a flat, asian face and it’s SMALL.
My first time coming in here was 3 months ago and since then, I went in 3 times total before making my final decision. I really liked that the employees there were very patient with me trying on almost everything they had and walking out without buying anything twice. They never tried to push anything on me. I also appreciated their honest opinions when they felt that something did not suit me. Although I don’t need eyeglasses, I ended up buying a pair of Chanel frames and having transition lenses. It turned out perfect because I don’t like to take my sunglasses on and off whenever I walk inside and outside constantly =)
Aside from the good service, It only took 4 days for my glasses to be ready and they are reasonably priced. I bought my «sunglasses» for $ 330 including the cost of the transition lenses. Considering normal sunglasses from Chanel are around the $ 270-​$ 400, I think it was a very reasonable price.

My eyes are shitty and sometimes going to the optometrist is a bit of an ordeal. The last time I had the lenses in my glasses changed, I drove home and promptly threw up. This was at an optometrist in the valley, and they had gotten my prescription wrong. Competence is very important when you’re dealing with eyes, as it turns out.
I’ve been to Luxi a few times and I’ll continue to go there for my ocular needs. The optometrists have been consistently pleasant and professional, and I have never had trouble with a prescription. I appreciate that when I order contacts through Luxi, they provide a sample to try as well in case I don’t take to a new kind of contacts.
I also like the selection of pretty glasses and sunglasses on display. The windows at Luxi are always tempting, and it’s fun to browse and try on different pairs. I would recommend Luxi as both an optometrist and a high-​end glasses shop. The staff speaks decent English, too, so don’t be deterred if you’re not Korean. And yes, you can haggle. This is a definite advantage that comes with frequenting a Korean business.

I love Luxi.
I hate getting my eyes checked, but the optometrist here is super pleasant. Also the staff is great and we have built up quite a relationship with them getting a decent discount deal ON TOP OF having the frames being already slightly below retail. Of course, this is K-​Town, don’t be afraid to haggle specially if it’s paid in cash, but we’ve been going so long they throw in a big deal for us.
I’ve gone to these popular shops and the prices and selections can’t compare at these crappy chains like Lenscrafters. My mom had one reading glasses done at Lenscrafters recently out of convenience being by her work and she was so unhappy she returned them. They refunded the frames only and NOT the lenses which were the issue. Assholes. Yeah, she learned her lesson not the «cheat» on our eye shop ever ever again.
We are loyal for around 7−8ish years now and have brought in 4 new customers into Luxi. So far my mom has purchased 50+ glasses/​sunglasses for me, her and stepdad here. My mom has a sunglass fetish a bit. C’mon we’ve bought half the store practically so a frequent customer kudos is much appreciated, but bar none the most pleasant service I’ve ever gotten so it makes me really love this place. Our favorite person here is Kenny.
I’m going in the next few weeks. I CANNOT WAIT to purchase some new beauties. I have bad eyesight so need glasses/​contacts on at all times. My mom purchased me some beautiful special dark purple frame Chanel sunglasses from here and I still can’t friggin wear them without a contact prescription. Once I do– HELLLOOOO summertime!
The location is a plus as while I wait for some services I can browse the Plaza and the food court. Mind you, I’m not Korean and my mom is fairly brown Filipino… one thing I don’t appreciate is the mad eye from some of the other purveyors *cough* boba upstairs *cough*. We all eat rice and I make kimchee at home… am I really that different?
Not from Luxi though– they’re fantastic customer wise so kudos for not hating on us but the staff actually loves to bullshit and joke around so it’s fun in there.
Anyways. There. A review.
Kinda on the fence as this is a «secret» of mine, but they are such a good place I want to give them props too.

I have been going to Luxi for the past 5 years for all my RX glasses. I find that places in the mall or chains charge you an arm and a leg for RX lenses, sometimes costing just as much as the frames!
I usually go in once a year to either buy RX sunglasses or Rx frames and know when I walk in I am going to get a fabulous deal. My mom also gets her glasses done here when she is visiting from Alaska.
Awesome awesome deals :)

My husband and I have bought countless eyeglasses and sunglasses from this place for the past few years. The major upside (for an Asian) for purchasing eye gear at a Korean business is that they tend to have frames that fit our wider Asian faces. You can definitely haggle here, and if you pay cash, you get a better deal. I agree with Joel Y’s review in that you should bring a Korean speaking person with you to haggle.
The main reason why I keep coming back here is that I get my sunglasses fitted for nose pieces all the time. It’s 20 bucks and they’re done in half an hour. Like most Asians, I don’t have a strong bridge so my sunglasses slide down my face. I always bring them here to get them done and have had zero issues with them!

Take a tip from a cheap asian guy… buy your sunglasses here. SGH and Solstice aint got nothin on Luxi. It’s designer glasses for cheap. Where else can you haggle eye wear and get away with it? ONLY IN KTOWN.
Examples:
* bought my Prada sunglasses after negotiation at $ 200 flat. They were going in Paris for $ 320 Euros and online at $ 250 + shipping.
*My friend wanted a pair of Chanels. $ 335 + tax at Solstice. Custom ordered them at Luxi and it is going to be $ 270 out the door no tax. Score!
Other tips:
*Bring a Korean to haggle or someone of Asian descent. Bonus if you are a girl and if you wear a short skirt. Ask for Kenny– the younger one, call him «oppa» but draw it out like ooopppaaaaaa… and whine. fobby Korean guys like that. and then he is all yours… or try it out on any of the associates. Its an affectionate call to the Korean men apparently.
*Always remember you can get $ 25 – 50 off what they first quote you… never pay tax. Ask if you can get it cheaper if you pay cash. asians love cash– quick and dirty.
*they clean your glasses for you for free anytime. Just go in, pretend you are looking at new glasses and casually ask them if you can get your glasses cleaned. They will do it for free.
Drawbacks:
«Are they real?»
My answer– yes. My glasses had the official Prada credit card telling me the sweat shop worker in Italy that made my glasses. I hope one day i can travel to Milan and meet worker #59 205 to tell him/​her what a great job they did on my glasses.
The End.