Los Angeles Van Rental

Rented a van with 160k miles on it. On the first day on the way to the destination hubcap fell off by itself. Spent almost $ 1k on rental fees and they wanted to charge me $ 60 for the hubcap. Definitely will not be renting another van from this company and would not recommend other people rent either.
edit: Apparently they didn’t charge me for the hubcap.
Oh yea and I forgot to mention this place opens and closes whenever they feel like. They weren’t open to take phone calls early in the morning during business hours and they were closed early on the day the car was supposed to be dropped off too.

Terrible, I called them and they quoted me a price. After I agreed on the quote and confirmed since Jim said that price fluctuates every hour, I gave him a credit card to book reserve.
He called me back after couple of hours and said that the price that he gave me was incorrect and it was not approved by the supervisor (He is the MANAGER) and I have to pay more. He cancelled my reservation but he is showing that the reason for cancellation is that I am the one that backed out it. Lame Business. do not deal with them!!!

Wonderful hands-​on service that is so rare these days. I worked with an older gentleman over the phone who ensured that all details regarding our family holiday road trip would be covered, including a brand new Toyota van that comfortably sat 7 of us.
Thank you for taking care of us!

Beware! I looked around and found this company to be the cheapest so I went through the process to reserve three vans. I couldn’t reserve online so I called and they were going to charge me $ 50 more per van then was listed online. They offered no explanation. But they were still cheaper then other places so I reserved the vans. Suffice it to say each time I communicated with them they were tacking on another fee or charge until they were more expensive then the other places I called. Since I was then under the cancelation deadline, I was trapped. When we returned the vans we were literally 12 minutes late so they charged us another days rental with insurance. We complained that the website said that they would charge a $ 30 fee. They charged our cards anyway.
We called to complain and the rep said they couldn’t do anything and REFUSED to give us their supervisor’s number or email. They promised he would call. Surprisingly he did but was absolutely rude. She said there was nothing they would do. I started to argue the $ 30 fee as on their website and he said, «I said it was final. That is all.» Then he hung up on me.
When there are so many other van companies out there, we will never use them again.

If you are trying to rent a car this is def. NOT the place to go to! Horrible service ! We called in and made a reservation n the guy even told us to come in n pick it up but when we got there the place was CLOSED! Like seriously ?? The worst part is we told them we needed it ASAP as we were in a rush and now were running even more late! Smh. Soooo glad we didn’t put a card down. These guys are very Unprofessional. If you like getting screwed over this is the place to come.

Great company! They made it very easy for me to check in and out.
I was looking for a clean, reliable, 15 passenger van…
WARNING: Make sure you get new vans when renting. Trust me, Los Angeles Van rentals has the newest and cleanest vans I have found anywhere. :)

Absolutely awful service, can’t believe they are in business.
I tried to rent a large van from this service a week in advance, and got 2 confirmation emails with the price of my reservation and a confirmation number.
Less than 24 hours before I am scheduled to pick up the van, I get a voicemail from the company saying that they don’t have the van I tried to rent, even though I got a confirmation email the day before they called. Not only that, they lied about calling me in the first place. When I asked who had called to inform me of the cancellation, Alex could not tell me a name or time or day that they called. He represents a company of liars and buffoons.
When I asked what my options were for remedying this situation, Alex could offer absolutely nothing. This company is a sham and I strongly urge anyone looking to conduct legitimate business to take theirs elsewhere.

I do not Unilocal often, but I have to put in my 2 cents here. I would think twice about renting here. Because:
1. Admin Fee???
2. Add’l Miles???
3. Add’l Hours???
Talk about nickels and dimes!!!