Los Angeles Property Management Group

So 2 weeks ago the maintenance guy decided to paint the entrance gate on the side of the building. A note was taped to the gate with the warning of wet paint for at least 3 days.
It has been almost past 2 weeks now, and the gate is extremely sticky because the paint has not dried completely. You can see tenants fingerprints all the gate. So this «maintenance» guy found an old can of paint and decided to use that. Or he was told by his manager, who has no clue, to save money.

I live in a building managed by this company like more than 13 years great services very profesional people thank u

I appreciate the web access to my documents. They are timely in getting back to me if I have questions. They also do a good job making sure they contact me immediately when situations arise.
Thanks!

Every time something went wrong or whenever we had any questions they were quick to respond!

When i would call they would come to, very highly recommend them. Happy with their service.

I’ve done business with Los Angeles Property Management Group for years, and find them to be a very reliable team with great integrity and attentiveness to tenants. Easy going and always willing to go the extra mile.

Responsive and helpful. Would give 5 stars but holding back because sometimes I think specialist trades are better to send to fix a problem than general handymen.

With years of consistent performance, this is a company that has earned my trust. After years of dealing with different management companies, and questioning practices and fees, I’m done. Because I found the one that cares, performs, and takes care of business the right way. Thanks, LAPMG. Glad I found you.

Believe it or not… today is day 25 of no heat for me in a building managed by this group. I know this is Southern Cal, BUT we have had a cold winter so far… in the 30’s some nights. I’ve had to call housing, I’ve been civil. The on sight manager has been snippy with me. I wonder how these people would feel if their families had no heat? What a sin ! We are in the USA… not some 3^rd world country ! SHAME ON YOU !!!

I have generally had great experiences with LAPMG. They are very responsive to repair needs and go above and beyond to maintain a clean property. My only minor complaint is the number of signs throughout the property instructing tenants on the rules. The tone of these notices are often abrasive and accusatory.

We recently sold the house that LAPMG was managing for us. The whole team, but especially Kyle and Juan, went above and beyond the call of duty to help us with inspections, repairs, and all the other things that go along with selling a house. Even though they were losing us as a source of revenue, they never let that get in the way of being courteous and responsive, and that shows their professionalism and integrity. I would highly recommend them.

LAPMG has been wonderful to work with. Always helpful if issues arise. Very friendly staff. Would definitely recommend!

They are awesome and great with response-​time! We absolutely LOVE our new home and they company is prompt with their maintenance and responses to questions/​issues. I very much recommend them!!!

As we are new to having a property manager, I would say in the beginning it was a bit difficult getting our home ready for rental. The service and repairs were not done properly and servicemen had to be called out a few times to get things working right. After the first few months and everything was completed, we’ve had no complaints.

LAPMG manages a four unit apartment building and a single residence house for us. It sure is nice not to have to take tenant calls in the middle of the night. Kyle and David Crown are professional and responsive.

Great company, online pay is easy and quick response to maintenance requests.

The online payment was convenient. Maintenance was responsive, even if it took a few days. Water leaks through the window never were resolved by maintenance. Our on-​site manager followed up on requests and was effective/​thorough. At the same time, she often left notices on our door which were written in a degrading and abrasive tone, using many underlined red words to EMPHASIZE her MISTRUST of tenants!!! She also reset the door entry code system. Our previous manager had my phone number programmed in, but after she took over, she couldn’t figure out how to get program my number in. This created many headaches with delivery services.

Giselle is an amazing apartment manager and super attentive to tenants’ needs. She really advocates for us when it comes to repairs and service.

Only had a short 6 month lease with them but appreciated their quick responses and prompt actions. Claudia and Tavo helped me out. Also was happy to have an online paying option with them.

Great service. There when you need them.
Anytime we have an emergency p
Or need to pay the rent its very hard for us.

I’ve lived in the building for 3 years and any necessary repairs in my unit are quick and efficient.

Chris was tentative, helpful and personable throughout the entire leasing process as well as post move in.

Melvin has come and done various maintenance in our apartment and he’s always trustworthy and professional. The only area where there is room for improvement is on communication. Not necessarily from Melvin but just from whoever is scheduling the appointments. There has been more than one occasion where we haven’t been notified until the day of service that someone was coming to do maintenance so we haven’t had time to make arrangements to have someone come by. If we could have a better system of notifying residents of upcoming maintenance within 24 hours of the appointment, it would make a big difference. I have nothing but high praise for the folks that maintain this building.

I have been leaving in this Apartment for 6 months and after 10 years leaving in the area this building is most clean and comfortable place, the manager is kind

Quick, responsive, & efficient at responding to maintenance requests.

I live overseas and hired LAPMG to handle my house rental. It’s a 50 year old mid-​century modern house that always needs a little tweaking. With my tenant’s cue they’re always able to send a handyman to help with repairs and servicing. Though it’s not like being there to oversee every aspect of the place, overall I’m quite happy and satisfied with their services.

I am the owner of a multifamily property in Los Angeles. I hired LAPMG to manage the building shortly after I acquired it. I interviewed several property management companies, but ended up choosing LAPMG due to the obvious care they take in serving owners’ best interests while also treating tenants with total respect. For example, David showed me how he had his maintenance staff purchase a plumbing snake so that they could do main line clearing without their clients needing to incur the expense of a plumber for that job, which also allows them to get to tenants more quickly. These little details add up to demonstrable pride in work quality.
We have had a few challenges with the tenants I inherited with this building. Michele at LAPMG has been great at steering the ship and bringing issues with tenants to a close in a way that serves all of our interests. I haven’t had to replace a tenant yet, but I have a feeling Chris will be more attentive to red flags than the prior owner of this building was.
All in all, a class organization.

David and The Whole Team are great!
Too bad I can’t give 10 Stars :(
Sadly, there will always be a few that try to bash a company for doing their job.
I have a Home in Los Angeles that needed caring for and these guys stepped right in. I am in a rent stabilization (Rent Control Area) and as you know the city can be very demanding when it comes to repairs and regulations. After hiring LAPMG to care for the property they have helped with repairs at an extremely affordable cost and have been present for inspections. This has been the best decision I have have ever made!
Not only do I get to focus on working, I get my rent on time and I do not have to worry about anything. The Best part is notices and evictions are handled by them and there is no need for me to learn and go through the pains of serving 3 day notices, etc…
If you have Rental Property, give them a call and hear what they have to say. The peace of mind you will get knowing that your properties and tenants are being taken care of is priceless!

Part 1:
The absolute, worst most negligent management company.
I have a wonderful landlord who hired LAPMG because she couldn’t continue to oversee the property in a meaningful way.
Since LAPMG took over, they’ve been rude, hostile, sloppy and careless with the property.
Chris in particular is a pretty bad apple. I believe Chris oversees leasing units for LAPMG, but not sure his exact job title. He seems to be the one at LAPMG working most directly with the property in Santa Monica where I live. When LAPMG started managing in March of last year, he spoke down to us tenants (at the very least, to me) and acted like we were his employees and «do as I say». I pushed back in a thoughtful way and his reply was: «if you are not happy here, you are welcome to move». Um, no, this is my home. And if I want to move, it’ll be on my own accord. I pay the rent and mind my own business. Chris has also made unwanted e-​mail inquiries with baseless charges and threats to me, and I’ve kept a complete record of all our communication.
«Gardening» is just sweeping leaves and clipping hedges and taking out trash/​recycling, but this particular property needs TLC, it has a beautiful English style garden that is not cared for and is dying from neglect in many spots. LAPMG has used 3 – 4 different gardening crews, and at one point, there was a crew that «got it» and did a good job but they were switched out in favor of a solitary «gardener» who while friendly, does the most expedient job possible so he can leave and has to be told over and over where to put garbage and recycling for pick up. The previous gardener, prior to LAPMG taking over, did everything by hand, was about 75 yrs old, did it all by himself, and did a beautiful job, with a loving eye, kind of like Mr Miyagi with his bonsai trees. This new guy just buzzes through with gas powered clippers, polluting the air, sweeps only in some, but not all places.
Maintenance has generally been ok, things get fixed fairly quickly but last week Saturday I had a plumbing emergency… the toilet flusher didn’t work. So I called the mgmt co emergency line as instructed, and a plumber was sent and fixed the toilet issue. Sounds great, right? Except when mgmt put a $ 182 charge for the repair on my online tenant portal (where we pay rent and make maintenance requests). That’s not legal… mgmt pays for repairs, I pay the rent. If I called the plumber myself, I have the right to deduct what I paid the plumber from the rent. It’s CA law. Mgmt either doesn’t know this and is stupid and negligent, or they know this and they are billing me as a form of tenant harassment.
This may be the exception, not the rule. Some may be happy with LAPMG but they’ve been nothing but a disaster for the property I live on in Santa Monica, and for me personally. It feels like a slow motion nightmare, and the only way out is to move, but if you lived in a beautiful rent controlled cottage 3 blocks from the beach in Santa Monica that you love, it’s not so easy. I wish my landlord would fire LAPMG or at least keep certain employees (hint?) from working with this account.
Part 2:
Update: LAPMG, almost overnight, has become more responsive and pro active. I now have one point of contact, Kyle Crown, who «gets it» when it comes to working with tenants and the particulars of the property on which I live. Enforcement against nuisance tenants who don’t respect others has been stepped up.
Maintenance has improved, gardening still lags. Wait and see for those.
I don’t retract the other things I wrote, because they happened. But the reality is LAPMG manages this property and we all have to deal with them, and vice versa. So it is welcome there is a new tone and results that can be seen.