Los Angeles LGBT Center

Well. I am usually grateful for what these people do for others. But lately I’ve got disappointed and today I am hacking pissed off. This center is within walking distance from my work but I just can’t leave my office before 6 pm and it never was a problem since they declare walk-​in hours till 7:30 pm. However I tried to get tested at 6.10 pm three times and I was turned away three times with an excuse that tickets run out. Ok, not a problem! I went to AHF center on Vermont but that center is totally the same situation. They are open till 8:30 but first time I came it was Tuesday — no testing (ok, my bad, I didn’t check). Second time I came by 6.30 pm, they said tickets run out. And then… here we go… symptoms appeared. Ok, now I need treatment. Knowing I will not be helped at Schrader location I went directly to Vermont after my work. Oh wow! They still have tickets but guess what! DOCTORS CUT OFF — NO TREATMENT. Ok, at least I got tested after 2 hours in line. Finally, next day I decided to ask my crazy boss to let me go to a doctor. So I came to Schrader in the beginning of next day day and guess what they told me. NO DOCTORS TODAY. Are you kidding me? Does it even work? What the hack are you guys doing there??? First I am desperately trying to get tested for weeks and now I can’t get treated just because I can’t come there before 6pm. What is it all about then? I know it’s for free and I don’t mind lines but it’s more than that. It’s BAD ORGANIZATION OF THE PROCESS. Place the information on your website which corresponds with reality. When your doctors off, and that you don’t serve walk-​in customers after 5 pm.

I’ve actually never had a problem with this place until today. Service was nice, and getting testing done was much quicker than going to planned parenthood.
So today I had the worst blood drawing experience of my life.
It was the Spanish woman. She went into the vein from the side instead of up. Extremely painful.
If I need testing done I will stick with my doctor’s office from now on. I would never in a million years let them draw my blood. This woman had no clue what she was doing.
She then tried to blame it on putting too much alcohol on my arm prior to drawing.
Anyhow, avoid her if you plan on coming in here she has no clue what she is doing. Scary!

This place SUCKS!
I changed my health care services here because I thought it would be more convenient to have all my services in one place that is familiar with gay men’s health needs. BIG MISTAKE!
Before I switched to this place I was at the Saban Community Clinic and while it’s not the most comfortable or convenient place, at least I could get the services and records I need in a timely manner.
This place won’t email records!!! It’s 2016 and they want me to come there personally to pick up a referral to a specialist because they can’t figure out how to refer me to one and they can’t email me the referral because… BS bureaucratic rules.
The doctors make you jump through all kinds of hoops just to get or continue simple care needs. I’ve had a doctor cancel an appointment the day it was scheduled and rescheduling usually take 4 – 6 weeks. What a NIGHTMARE!
Don’t even get me started on the pharmacy and the way they want you to change all your meds to get filled there or they won’t fill others AT ALL.
My psychiatrist there, Dr. Csere, is AMAZING! (Why 2 stars, not 1) Dr. Csere is the only one I’ve met in this place who truly seems to care about the people she serves, but my ability to schedule with her is frequently hampered by the people who manage making appointments as well.
If you need free testing or treatment for STIs, go here. If not, STIs are about as inconvenient as trying to go here for other needs.

Almosy owe my life to this place. Great service and theh have helped me in every way possible health wise. 5 stars easily !!!

Very disappointed in the LA LGBT Center medical/​mental health services. Those of you who can afford to make donations to this organization and attend their fancy black tie galas ought to know how poorly they handle clients. Don’t be fooled by the pretty rainbow-​colored flags on the outside of the building. The preliminary obstacles they put in place before you’re even allowed to see a clinician, i.e. doctor or therapist, are ridiculously difficult to overcome and take an unacceptable length of time, i.e. minimum of 2 – 3 months! The horror stories people think of when it comes to healthcare in third world countries? The LGBT Center is a perfect example right in our backyard. It’s shameful and puts those who are in desperate need of help at much higher risk. With all the advances we’ve made in terms of equal rights, the current state of the LGBT Center is tragically far behind. The community needs to demand an audit of their finances, new leadership from the top down, and much higher standards of service.

Horrible!!! Worst service you can possibly imagine. They screwed up my appointments twice which I have to wait a whole month for another appointment (once they gave an appointment on a holiday what retards!!!). They also won’t answer your phone calls ever. I’ve tried calling them ten times and they hanged up on me three times (I heard the phone pick up and immediately dropped sounded like they where annoyed). I really wish I could find another place to go but I’m low income.

Impossible to get an appointment. The website says email, and then they return the email 2 days later with a phone number that no one answers, and they don’t return your phone call. Don’t waste a donation or your time.

Health Services Review
I love and support the LGBT center however their medical center and billing department are a total mess. The medical center is overflown with patients and in order to see your family doctor the average wait to get an appointment is about two months. Even then your appointment is likely to end up getting cxl. Meaning every time you are sick you have to go to a walk-​in clinic. The billing department is absolutely a disaster. They have only one phone number to call that no one ever answers. If you are lucky to get someone on the phone they are clueless. They constantly make mistakes with their billings and filing of health claims with insurance companies. Sending lab testing to out of network facilities leaving you with large bills that would have been covered by your health insurance if handled correctly. As much as I support the LGBT center mission and activities my experience with their health services and billing department have been absolutely a disaster! You are much better off going anywhere else for your healthcare needs!!!

I overall love the LGBT center, but unfortunately their pharmacy brings the score down to one (it would be zero if that were an option). I take five medications and the pharmacy makes it a problem every single time I need a refill. On average I need to make two or three appearances in person for each refill and they are never ready when they say they will be. They never pick up the phone or call back, so there is really no way to confirm whether a medication is ready ahead of time. They often loose prescription refills and sometimes I even need to make an emergency doctor appointment to get these lost refills back. There is no way to have refills auto filled and the lines are super long and time consuming. I really wish the pharmacy could get it together.

STAY AWAY!!!
This is by far the best organized SCAM!
first of, if you are not a tranny or hiv positive, you
basically don’t exist to the LGBT!
The staff has so much attitude, that nobody should be surprised that there is gay bashing!
The LGBT receives donated medications for free,
as the word donation implies!
The LGBT charges even desperate patients for this «free» medication.
Later the LGBT charges horrendous amounts to these patients additionally, at the end more than any medical provider.
The entire facility has only one MD, the rest are volunteers or RN s or PN s, but the patient will be charged as if being treated by an MD.
The waiting times are unacceptable long, not just in the waiting area but also to receive the right
medical treatment, which is mostly not sufficient.
The whole place is one freak show!!!
One big orchestrated SCAM ! STAY AWAY!
It’s certainly not a «non-​profit», they profit big time into their own pockets!!!

I mostly like this place but you will never get 5 stars or be a world class anything if you have a waiting room, where I’ve waited many hours over the years, and not offer free wifi. When I asked for a password I was told that it’s only given to staff because someone watched porn. Girl please, of course someone watched porn. I don’t care. If the person was too stupid and inconsiderate to be discrete about it then deal with that individual. Don’t punish the rest of us. If I’m going to have to sit in a waiting room I want some damn wifi. It’s 2015 man!!! But otherwise I mostly love this place. Everyone I’ve ever dealt with has been pretty cool. One last thing, why the hell can’t I be looking at my phone while I’m getting blood drawn. It distracts from the pain. So I just have to sit there and stare at the wall? Lame.

I think it’s quite sad and very surprising that they don’t offer counseling for kids under 18. This is an extemely vulnerable time for kids to come out and their «coming out support group» only caters to people 18 and up? Really? Wow.

I made my appointment as a new patient a month ago and made sure to take the day off for work so I could get into their system and get off «new patient» status. I didn’t eat for the entire day so that I could get proper blood work done, I showed up early and filled out all the paperwork and met with their financial screener and then went back to the waiting room to wait to see a doctor.
After being there for 1.5 hrs it was finally 3pm and I was waiting to hear my name called but it never was. I thought just like all doctor’s offices, your appointment is never on time. Finally about 20 minutes later my name was called from the front desk and they told me they needed to reschedule me because I DIDN’T COME TELL THEM I WAS BACK. Somehow, I lost my appointment because THEY NEVER TOLD ME I HAD TO TELL THEM I WAS BACK and so instead of looking for me around 3pm they just went ahead and skipped me and went to the next patient and then decided to look for me 20 minutes later. They then tried to RESCHEDULE ME FOR AUGUST after I had already waited a month to get that appointment! I told them I will find a different doctor and walked out.
I understand this is a non-​profit clinic, but I did everything I was supposed to except for the one thing the DIDN’T TELL ME to do. For them to then just think that my time isn’t valuable and to try and reschedule me a month and a half later is just insulting. I can’t imagine being an actual patient where they don’t even care to look for you at your appointed time and then right their wrong.
I hope a lot of people are getting helped here, but I won’t be one of them.

Went here for the first time for hiv/​std testing and it went by really fast and everyone was pretty friendly. I liked how quick it was. I especially loved that they provide free services like this to anyone and get it done within a timely manner.

Very rude and careless for the most part… until you get to the nurses or the staff on the right side of the building on 3^rd floor…
Nurse jacket actually cares… everybody else in that building can burn…
because they don’t care about helping you .
you’re just a number to them and they’re at work and they just can’t wait to get home and get off work…
they really need to replace the whole front panel and all the doctors there because a lot of gay people in need go there for help and the last thing they need to be confronted with with is rude people that’s only going to tell them to wait and sit around only to tell them that they have to schedule for another day.
very rude I would not recommend this place to anybody except if you were dying and crawling and it was raining fire and that was the last and only building on the street…

I went here for the Jeffrey Goodman clinic and the pharmacy and I was continually disappointed every time.
I have had to completely give up on the center. Not only is their staff rude, but they don’t answer the phones, misgender their trans patients, and are slow.
I saw Dr. Maddie, who isn’t there anymore and she is the main reason I Ieft, along with the terrible pharmacy. I now get my testosterone mail order for cheaper. Eff the center.

Review for FREE STD tests.
Fantastic facility that offers an amazing service. Made an appointment for free std checkup. As a new patient I was in and out within an hour. The counselors are very helpful and down to earth. Everyone’s main concern is other people’s health. It’s incredible to be able to get the tests they offer for free. Comparable tests would run at least $ 100 and up to $ 250.
Be responsible for yourself and go here to get checked. Also they take donations. Any bit helps.

The receptionist at the STD/​HIV screening desk was appallingly rude. When any individual goes into a center to get tested, its a very sensitive moment in their life… I would expect that the employees at the Gay and Lesbian Center would know this better than anybody.
The receptionist was judgmental, condescending and expressed no care or empathy. I was honestly shocked by the customer service.

I read some of the reviews here and was disappointed to learn that there has been a lot of frustration with dealing with more advanced issues, medical records, prescription refills…
My experience was simple, as I went there for the first time for HIV/​STD testing. There are quite a few places that offer HIV testing for free in my area, but not STD testing. Everything about the experience at this facility was great. It’s clean — really important — from the waiting area, to the restrooms. Everyone I dealt with was nice, professional, and easy to talk to. They answered all my questions completely and knowledgably. They see people on a walk-​in basis, and the whole process took just under and hour and a half. I feel fortunate that a place like this exists, if ever there’s a concern about my status. With such a facility, every sexually active person should go and get tested. No excuse.

I’m transgendered and I take hormones every week I have always run out of my meds too soon.
Today there’s an issue with my prescription (which the automated phone service said would be ready today) after I got my girlfriend who is a pharmacy tech to call they realized my doctor didn’t sign off on my new prescription (back in March –its June now) and now I’m waiting for a response from the doctor.
What I don’t get is being told ‘it might not get resolved today, doctors are busy’ etc.
The doctor is a couple floors up. And I already went up there and his RN is there.
…seriously? The can’t respond or write a new prescription in his own center’s pharmacy? I’m sure most transgendered people here are taking hormones on thursdays, there should be someone to help with prescriptions.
I live an hr away and they suggest I pay 5 more dollars to have it shipped for the doctors mistake.
The people here at the center are nice but eeeverything takes foreverrrrr here. It took me a year to get an appointment to see someone about HRT.