Los Angeles Appliance Repair

I wish I could give them negative stars. I just got an extremely hostile call from whoever the representative was, claiming I was going to be charged $ 75 for canceling an appointment. My refrigerator stopped working, I scheduled the appointment, I was told that once it was in the system it was very difficult to change (because that’s how the work schedule was set up), and I agreed to it (because although not ideal to have to wait a day, I couldn’t get in touch with any other servicemen). I tinkered around with our fridge, and voila, fixed it myself. I kindly left a voice message saying we wouldn’t need those services anymore (a full day in advance), and he said he was going to still bill me for services that NEVER HAPPENED. What kind of bs is that. Even more, he’s lying to me, claiming that he told me beforehand that I would be responsible for the diagnostic $ 75 fee (not once mentioned). People cancel appointments all the time in any service related industry. He even had the gall to compare this situation to a customer coming into my restaurant, ordering food, taking a bite of it, and refusing to pay… ummmm hello? If any services were done for us on our behalf, I’d gladly pay. But in this case, ABSOLUTELY NOTHING WAS DONE because we no longer needed servicing. Just take off us off the schedule buddy. Does it cost you money to erase our name off the schedule? Here’s a more analogous scenario. Customer orders a large catering order, but they cancel a day in advance, saying the event was canceled. Am I bummed I lost their service? Sure. Can I whine and moan about a verbal agreement and still charge them? Hell no. So get that bull out of here, and don’t pretend like I agreed to be held responsible for $ 75 for doing nothing. Maybe if you’re customer service wasn’t so terrible you wouldn’t have to do such preemptive measures to guarantee your revenue stream. Of course, this guy hung up on me after I asked if I could explain my side. Salty. −1000÷5 stars. Do not support thieves like him.

I called Los Angles Appliance Repair to fix my dish washer. Services man showed up on time and fix the problem fast. Great tech, will be using this services again and again.

I had my air conditioner «serviced» today by this ripoff company full of liars. I was charged $ 285 to have my AC unit back flushed. This consisted of a guy attaching a hose for 2 minutes, flushing it out. The repair man lied that he used chemicals of any sort to fix the problem. Then he left without replacing the filter he had taken out so we had to call him back in and pay another $ 45 for that.
I will never call this company again and I will go out of my way to leave you negative reviews on all the online sites. This job should have cost maybe $ 150 total, not $ 330.
Customer service was awful the whole way through. Repair guy came 3 days after he said he would and was even two hours late today. I hope they go out of business.