Lola Shoetique

First time there and there was a huge variety of heels ! ALEX was the one that helped me & he was the best ! He knew everything about what shoes I wanted and if they were out of stock he brought me a similar pair ! Bought 4 pairs of shoes thanks to him ! im so excited to wear them ! thank you ALEX ! (:

Made the trip to downtown LA to pick up my shoes because I didn’t wanna wait for shipping. It was so worth it. I went to pick up a pair of shoes and ended up buying two more pairs. The shoes were fabulous & inexpensive. The employees were really nice and helpful. And of course, the packaging was super cute! I’ll definitely be coming back!

Absolute WORST experience of my entire life! I’m not someone to ever go out of my way and write a review about a business or a company but my experience was absolutely terrible. I follow «Lola Shoetique» on Instagram and many fashion bloggers I follow wear this brand and recommend it. I’m on vacation in LA so I decided to go to the Lola Shoetique store.
Where to even begin… the location itself is in an extremely shadey part of town in the «fashion district» of downtown LA which is a JOKE. The fashion district is more like a flea market in Mexico City. It makes China Town in New York seem luxurious. To be honest i was scared to even park our front and leave my car unattended.
Upon walking into the extremely small boutique it was definitely at max capacity with no air conditioning, nowhere to sit, people crammed together trying on shoes and no sales associates to be found. The store wreaked of weed the sales associates were extremely not helpful and when i did ask them to grab a few sizes she never came back. I sat there for over 30 minutes waiting for her to return with the shoes I asked for and she never came back out from their stock room. I had the intention of going to the store and buying several styles I had seen online. Needless to say I left the store empty handed and very disappointed. The store is a total dump and the customer service didn’t even exist. I will never ever return to the store nor will I ever purchase anything from the Lola Shoetique website.

Omg I came to purchase one pair of shoes and came out with more than I expected thanks to Mona at L3 for the best customer service she had sooooooo much patience and believe me when ii say I’m extremely picky I will FORSURE be coming back with her!!! Thanks Mona

Mely is amazing!!! I didn’t even know there was an actual store here in dtla and the selection is crazy good! I highly recommend this place. I bought (4) pairs and I absolutely love each one. Mely offered me great customer service and everybody was so helpful. I will most definitely coming back.

One word: AMAZING!
I saw the shoes I wanted online and was hesitant about ordering it because I wasn’t too sure how it’ll fit. I decided to come into the store to try it on and the customer service was OUTSTANDING! The workers never let anyone go unattended to. Ray helped me out and he was great! They didn’t have my size in the store so he immediately called the warehouse to check to see if they had it for me and they sure did! He got it down for me and they fit perfect. They have the best customer service I’ve ever seen in retail and they all work as a team! Love love love it! I will definitely be coming back!
Tip: if you order it online there is an option to pick it up from the La store in person for free!
Also, if u don’t remember the style name there’s iPads around the store so you could pull it up and point it to the workers so they can grab it for you.
Ps — the packaging is to die for!

Love this store! If you make a visit, make sure you go to Cynthia. She’s so helpful and very sweet!

Thank you Francisco for making things right. I ordered a pair of heels and since having 2 surgeries on my foot, it’s difficult to find heels that don’t hurt me to walk in. I drove out to the store and exchanged them. I tried walking around my house and couldn’t, so I made another trip back to LA and when I explained the situation the lady helping me, told me I could not exchange them again. I wasn’t aware of that and she wouldn’t help me. I asked to see a Manager and met Francisco. He apologized that I wasn’t informed about the store policy and said since they were not worn he would let exchange them. Thank you so much for the great customer service. I would give 5 stars but the first employee was no help and didn’t even consider my situation.

This was my second time shopping at the store and I was very happy. The selection is always great and I was able to come out with three pairs of shoes for $ 81! Cynthia was so sweet and so helpful when I was choosing my shoes! Can’t wait to go back.

Used to love to buy my shoes from here but the quality has gone down significantly. I normally buy offline but given the chance to go to the store while visiting LA I did and found the cutest pair of thick heeled summer tan sandals. They have been in my closet in the box for a month since my trip. Over the weekend decided to pull them out and rock them. Horrible idea!!! Not only were they incredibly uncomfortable they broke!!! First time wearing them the heel came apart while I was walking. I now have a fractured wrist and bruise and cuts on my elbow from breaking my fall. Awesome summer shoes right now I get to wear long sleeves and jeans to hide the damage. I won’t be making any future purchases from this company.

I absolutely love their set up with the iPad stations loaded with their website to help you find all their shoes that they have in back. Because their showroom doesn’t hold all the shoes they have in stock. The nearest easiest process ever
Ronny was the sweetest & most helpful

Alex was really nice and very helpful!
It can definitely get a little chaotic in the store, but he was very attentive and brought out the shoes out quickly, and made my transaction a breeze! Thanks Alex !

Love the service!
especially Alex With great customer service with me and my mom we took seven shoes because he was so fast and so humble!
Love the shoes!

I LOVE this store!!! Good quality for a good amount! It’s a win-​win situation! Staff is super friendly! Service is great and efficient! It’s my favorite go to store for cute shoes!
I also want to comment on their customer care. They are super fast to respond back if there is an issue or question you might have! That says a lot about the company! Jocelyn is so awesome and helped me out and answered all my questions! Definitely go visit Lola Shoetique!

*****TIP: try on both left and right of the pair of shoes, carefully look, examine, & walk in them before leaving
service: NANCY at lola 3 .
was So helpful. she worked incredibly fast, even though the store was super busy. she ran around finding the right size and giving her advice. as described below i had a problem with the shoes, when i went back in to get the shoes changed out she helped again. she made it a very easy exchange.
Quality isnt as good as their service*
i went into the store to exchange a pair of shoes and ended up purchasing 3 more shoes ! i couldnt resist, i love the look. and PRICES ! in store i only tried on the right shoe of 2 of the 3 .When i got home i tried on both left and right and EACH PAIR WAS DEFECTIVE in different ways. Box#1 — one boot had a missing string. Box #2 thigh high boots with over an inch of difference in height Box #3 had a whole in the fabric… the exchange for Box #3 now i realize also has a problem, the heel height is not even !!
at fault is the company who makes the shoes they are not lola brand. they are only resellers i guess.

Out of all the Lola shoetique I went to downtown number four was the only one who gave me 110% customer satisfaction thanks to Sasha and iris !!!

Update: My new shoe dealer Ronnie!!! Had him running back and forth for 3 of us… Not one complaint and super attentive… always a great experience!!! Go Ronnie Go!!!
My go to place for shoe addiction… My right hand shoe dealer Juan never fails me when I walk in! Impeccable customer service and always goes above and beyond to take care of me! See you Saturday Juan!!!

I ordered a pair of heels online and I absolutely loved them when I received them but not cute on me, they were too small. So I returned them to exchange them for something else. I received an email on ⁵⁄₁₁ to say they received my shoes back but a a difference is owed for my heels I’m exchanging it for. I emailed immediately asking to invoice me for the difference and I called to confirm the exchange and was told I should receive an email with an invoice for the difference in 3 – 4 days. Well it’s a week later, no invoice, no call back or response to my emails. Now I am out of money on the pair I returned and have been calling to no avail.
I would have been a new customer but now rethinking that.
5÷18÷16
I received a reply here on Unilocal and a phone call apologizing for the mis communication and my new heels will be shipped today. I’m looking forward to my shoes and giving this business a second chance. Even businesses aren’t perfect but they were great in rectifying the issue.

I love this place!!! I’ve placed many orders online and have had them shipped to me. But the other day I went to the physical store to do an exchange. The store was packed. But I was greeted and helped as soon as I walked in by Noemi. She was AWESOME!!! She helped me with my exchange and got me a few pairs to try on before deciding which ones I wanted to buy. She was super sweet, helpful, and quick. I haven’t had any problems ordering from Lola’s and I highly recommend!
THANK YOU FOR YOUR HELP, NOEMI!

I purchased girls Vacay sneakers in black a week ago after wearing them I noticed the inside lining of the shoe had been lifted, very disappointed because this is the second time I order from this store and something goes wrong with the shoe. I contacted customer care and spoke to David thinking he would be able to help me but after going back and forth sending pictures of the shoe I was told there is nothing that can be done because the shoes have been worn.
I’ve never had shoes that only last a day! I won’t ever be ordering shoes from here
Seems to be very cheap quality!
Don’t waist your time or money

Love this place I order atleast 4 – 5 times a month or more there shoes are great price and so cute for every occasion. And great experience with. Lisa at the store and Jocelyn with my online experience. :))

I see so many ig famous people wearing Lola Shoetique that I finally decided to make the trip to the store, seeing as shopping online for shoes is more of a hassle. First off, I prefer to try on shoes to make sure they are comfortable. Needless to say, all the shoes I tried on were not only stylish, they were comfortable and so pretty on my feet! I got 3 pairs.
However, upon arriving home, I realized one of the shoes was slightly stained. I went back, and they happily apologized and exchanged the pair. Alex helped throughout the whole process, being helpful and courteous the whole time.
Tips: get their early to avoid the crowd. Place gets packed and sometimes it’s hard to find a place to sit.

First time at Lola shoetique 2! Loved the customer service from Monique! I’ll sure be back for more shoes! Thanks

I ordered online and tried to return my shoes 12 days later and returns were not accepted. The shoes were not near the quality they appeared online with both pair and one pair did not fit and were much too large even though it said the pair had a normal fit. Unimpressed. Will never do business with them again. I suggest you do not either. 10 days is a ridiculous time frame. HORRIBLE QUALITY. HORRIBLE CUSTOMER SERVICE.

We had a girls date Saturday morning in DTLA and this was our second stop.
Needless to say it was packed and the endless shoe selections were perfect if you can’t find what you’re looking for within your price point (if there’s such a thing for shoes) then there’s something wrong.
They had a perfect number of reps on the floor with great customer service running back and forth bringing us shoes and helping all the other customers at the same time. We were totally spoiled. So much so that I have to give a shout out to Juan, he was so amazing helping me to try on the Top Muse –nude in the Cruise 2016 collection. Took us over 30 minutes to get them loose (because they are new) and then to size them to fit my legs (thanks to CrossFit). He was professional and never got frustrated even though I was ready to give up. These strappy sandals are everything!
Walked out with three amazing pairs under $ 140 (Top Muse in nude, High Authority in Camel and Celine in Grey)
PS I’m a true size 8 (Steve Madden, Zara, Aldos) but had to go down ½ size in each pair, hope this it helpful.
Still have 3 pairs on my list but for now I’m more than happy with my selection.
We’ll done Lola, Well done!!!
Xxxxx,
Proud Shoe-​A-​Holic

Great customer service by ANA!!! You rock thanks again for your help! A big thank you to Ray & Lola for always treating me so well!
Huge thanks to the Lolashoetique Team. Can’t wait to stop by again!

My best friends have been a fan of Lola Shoetique since the very beginning, and I regret not following alone sooner!
They are amazing!
Juan thank you for being patient and so nice!
I came away with a great pair of booties, & will for sure will be coming back for more!

I’ve shopped here a couple of times for a few of my loved ones & the place has never failed me. The store itself is small but there are PLENTY of shoes on display and all at GREAT prices. Furthermore, there are 3 or 4 iPads stands (tablets) that you can browse through to look at their COMPLETE inventory (their warehouse is located in the store & I believe they have an additional off-​site warehouse so viewing the tablets allows you to see the rest of their stock that isn’t currently on display).
Though the store is small, there is no shortage of help flying all over the place. Whether it’s opinions/​advice, help with working the tablets, searching for a particular size (even if the tablet indicates that they might be sold out); regardless of whatever it is, the employees are very helpful. The most recent time I went, I was helped by a sir named Juan and he assisted me in all of the ways I just mentioned. I was looking for a pair of boots and noticed while browsing through one of the tablets that the smallest size they had was a 6.5. I needed a 6 but went ahead and rolled with the 6.5. Upon receiving the size 6.5, I figured I’d ask about the 6 anyways just to be sure. He could have easily told me that whatever the tablet was indicating was what it was, but he went in the back to search just to make sure and 5 minutes later, he was able to locate a size 6. Knowing that the person I was shopping for would be stupid happy from the gift AND that they would fit better now, I was truly appreciative of the help & extra effort that he provided for me.
The only POTENTIAL negatives that I can see being an issue for some (both of which, don’t bother me) is parking and the store size. For parking, you’ll have to either find a spot on the street (which can be tricky) or pay the flat fee for one of the nearby parking structures (I think the rates vary depending on time of year, but times I’ve been, I’ve frequently seen between $ 5-​$ 10). And due to the small size of the store, during times where it’s busy, you may find yourself waiting a couple of extra minutes for them to bring out your shoes and there’s not many places to actually wait around where you are out of the way of others. Again, neither of these things bothered me personally. I’m pretty patient & understanding of how things can get when it’s busy, but I can see why others may complain about these things.
So in short; a wide selection of shoes, at glorious prices, provided to you by a lot of great help; shop happily & with confidence bruh

Can’t say enough words for our great assistance Ana. Ana you are the best at lolas. You have so much patience with my daughter lissa and myself. Always with a big smile. Thank you for your great service. I walked out with 3 pairs of shoes and my daughter lissa with 2. We will see you soon. Oh I almost forgot thank you for our Lola coffee cups.

Came here for the first time!
Alex was outstanding!
Very professional, friendly.
Will definitely be back here again.
He even gave me a little gift (Lola mug)
Great selection and great prices.

Leaving Lola with another pair of fancy heels. Thanks Ana for helping my Godsister and I out. I cannot wait to wear my Posh Lovers.

Lisa was a great help! Came in for just an exchange of size and it was quick and easy got out of there fast. Beautiful shoes and great costumer service. Thanks Lisa !!

Small location, packed, takes a long time to bring back the shoe (10mins) I almost walked out because it was super crowded (with kids mostly). I really wanted to like this spot but I will not be cheap again, and I’ll stick with high end shoes/​heels. I rather save my $ 24.

Let’s just start by Saying Great Customer Service by Juan! He was welcoming since the moment I walked in. He had a smile all the time, and was very helpful.
Great shoe selection and a bonus is you can purchase anything you see on their website. (if it’s available in your size) I recommend stopping by!

Lola store#3 freaking amazing staff. Bryan and Nancy took amazing care of us even tho el Nino tried to kill us. BEST store and staff EVER

Came here Tuesday Dec 29^th it was pretty busy for a Tuesday. MOISES had informed us that they didn’t expect it to be busy so they had let 3 ppl have a day off. Even with low staffing him and RAFA where so friendly and attentive to us. One of the shoes I was trying on was damage and asked if I could get ones that haven’t been worn and Moises was able to find me a fresh pair, untouched I was so happy. I will be coming back and hopefully when I do at least one of them is there.
PS. they need a bigger space it was so packed that we couldn’t even sit down and try on our shoes we had to wait :(y los niños mocosos jugando en la tiendita

My gf told me this was her favorite shoe store in LA so I came looking for some certain shoes she wanted & they had them, Juan took very good care of me & was very helpful w/​all my questions, thanks again Juan, I appreciate your help.

Lola-​shoetique is one of my favorite online boutiques to shop at and I’m from Houston, Texas. I came to L.A. on vacation for Christmas and decided to stop by the actual store while I was in town. Noemi helped me out and she was great, she was nice, attentive and seemed very excited to help me out. The wait was a little longer than expected in between each shoe but the overall experience was great and I walked out w/​a new pair of heels !

So far the best Shoetique in LA
I go for 1 pair of shoes and always end up with more than one lol… Everyone is so friendly as soon as you walk in there, but my favorite is Mely (also known as Panda) she’s really helpful, respectful and always has a smile on. I’m really indecisive (because I always want to try more than one pair lol) and she has never given me an attitude or like a mad face, instead she always helps me decide & I have Never felt pressure to buy them. And whenever I order online and I have questions I can just email them and they reply fast.
I recommend this place to all of you who want the latest and newest styles!

UPDATE:
After much, much, struggle I have finally received a response from a customer service director. Luckily the situation was remedied. It does make me feel better, but it does not take away the fact that all of this was ridiculous. They made amends & for that I am thankful. But as a shoe shopaholic, I don’t believe I’ll be shopping here again. I’d rather invest my money on shoes of higher quality caliber & great & quick customer service.
— — — — — — — — — — — — — — — — –
TIP: All the shoes sold here can be found at bigger stores for lower prices AND great customer service.
They are wholesale shoes, not an in-​house brand so save your $$$.
!!!HORRIBLE CUSTOMER SERVICE & NON-​PROFESSIONAL. DO NOT CARE ABOUT CUSTOMER BASE!!!
Lola Shoetique has TERRIBLE customer service. I’ve been trying to get a pair of gladiator sandals replaced for over 1 month. «David» from Lola Shoetique kept asking for photos/​videos of the shoes and I sent them only to wait for weeks for an answer. Each time he would pretend like there wasn’t a thread of our conversation and tried to treat it like it was news to his ears.
After he finally understood that the shoes were defective, he offered options of money return or replacement. That was good. The bad part was how unprofessional Lola Shoetique is. They wanted me to send the shoes back and pay for it myself or come into the store. First of all, as a customer who ordered the shoes I shouldn’t have to go in the store to return and waste my time and money on gas. Moreover, I already paid for shipping of the item to me. Why would I have to pay to return a defective item? More money out of my pocket because of the lack of basic business skills at Lola Shoetique.
Naturally, I asked for a replacement. He asked for my address and I provided it hoping this would mean a solution. But noooooo.
They wanted me to still return the shoes FIRST in order to get my replacement. So at this point, they already have my $, they want the shoes back and they want me to incur packing and shipping costs again.
What reputable and professional company/​store does that?
Is it really that hard to ship a replacement and provide the packing items to the customer when you already have their money and made them wait over a month for a basic straightforward solution? Is it really that hard to do a quality check of products before sending them out? Because it obviously is too hard for Lola Shoetique they shouldn’t be in business. And I won’t be surprised when they go out of business for lack of care or quality.
Honestly, the shoes aren’t of great quality AND you can buy them just about anywhere in LA and online because they’re sold wholesale. So buy them off a company/​store that actually cares about their customer base.
I still haven’t got my money back or a replacement. 1 month and 2 weeks and counting. I’ll update this when there’s new news.