I needed my watch battery changed and since the Movado store is no longer in the Beverly Center and Sears sends their watches out for battery replacement(or so I was told, sounded strange to me), I stopped by Le Cadeau to get my battery changed. I was told it would take 15 minutes so I waited around while my battery was being changed. The battery was changed quickly and I was given my watch back. Looking at it, I saw that none of the hands on the watch face were moving. I told the owner that it wasn’t working. That’s when the other employee took my watch to the back and(probably) replaced my battery again. That was another 5 minutes. She presented me with my watch and the hands were indeed moving. I paid for the service and walked away with a watch that could tell time again. It wasn’t until I was out of the store and put my watch back on my wrist that I noticed the deep gouges that had been sunk into the back of my watch. I’m not sure if they had a difficult time putting the watch back on or taking the back off, but from the marks on the back of my watch, to looked like someone wasn’t very careful with their tools. That pissed me off. First, you can’t replace the battery properly and then you leave deep scratches on the back of my watch. I will not be going back and I don’t recommend anyone who values their jewelry to get their watch battery replaced here. Find a jeweler that cares for your timepiece as if it were their own, don’t entrust your watch to Le Cadeau.