Larchmont Beauty Center

I recently bought a product there that malfunctioned (the nozzle jammed) and they were soooooo nice about fixing the situation and making sure I waked out happy. Being a smaller independent beauty supply shop I was worried they would give me a hard time but they made it so easy that they now have a customer for life! Plus they carry most of my favorite product lines. One stop shopping :-)

I was contemplating writing this as I’ve been going to this store for years without any issues but I felt that it needed to be addressed.
I came in with a friend yesterday, Dec. 26^th, to help him pick out a candle. I specifically took him here because I love their candle selection. When we were done picking out his candle, I decided to buy a lip scrub so I picked one up and headed to the register to pay. I smiled at the man sitting there but was met with an unwelcome glare. I was taken aback since I’ve never seen him before and have only been helped by the lovely woman who is usually in the store.
While I compared the two lip scrubs to see which one I wanted to buy, the man stood up and watched me like a hawk like he suspected I was going to steal one of them. I didn’t say anything because I didn’t want to jump to conclusions as I’ve never experienced this at this store in the past. However, I asked my friend after we left and he did say he noticed that happening as well. To top it off, he was only nice to the people who came in that were most likely family (they were greeted with kisses and hugs) and didn’t even say anything as I said thank you. My friend purchased his candle but was also met with similar behavior.
This experience has really disappointed and saddened me since I have been a patron of this store for years and come in with my sister whenever we need a specific beauty product. I don’t live very close but I raved about this store to my friend and was very excited to bring him to one of my favorite places. I am also super sad that this happened the day I brought a first time customer that may not come back after witnessing what happened.
The only reason why I’ve given an extra star is because I do still have love for Larchmont Beauty but I may take pause on whether or not I’ll buy anything again when I’m back in the area. I probably will eventually since the inventory is amazing, but I’d probably walk out if I see the man instead of the friendly faces I’m used to.

I used to love coming here until I witnessed a worker (owner? worker? I’m not sure) be incredibly rude to a customer not once but TWICE. I always like going places where the people who work there are treated well and the customers are also treated well — this place really let me down. The products might be great but that is not all a business requires to get my hard earned money. Back to Ulta I go.

I’ve come to this establishment quite a few times because a friend of mine told me this was the place to go for beauty supplies, loved it since. Although the other day I had some free time in the area so I figured I’d stop by for fun and spoil myself a little. As I was shopping however I overheard this male worker quite loudly yell and embarrass a customer that seemed to be a regular, I’d seen her in there several times before and she always smiled when she walked by. I felt so bad for her I walked out right after. I don’t think I’ll be going back there for a while. That was not a professional way to confront a loyal customer, management needs makeover ASAP.

So rude. So rude. Soooooooooo rude…
Now this is a trip. The above is the review I wrote for these horrible people on September 30, 2015. I kept it in «Drafts» because I was afraid it was too harsh.
I logged in tonight and noticed four… FOUR new one-​star reviews written since then saying the same exact thing. Wow. I guess it’s not just me, then… though I didn’t really doubt that it was. I feel better about expounding on my experience now. The men that own and run this store, in particular the elderly «gentleman» with white hair, are so incredibly rude and hostile, and their behavior is from the Dark Ages-​particularly towards women. They know very little about the actual products themselves-​several very prominent products and product lines that I mentioned I was looking for, they had never even heard of. This store is not nearly as special or as well-​stocked as other reviews would lead you to believe-​you would do much better to shop at The Beauty Collection-​a truly diverse & well-​stocked beauty supply (emporium) with friendly, helpful customer service and incredible product-​product that they actually know and understand.
Be ashamed of yourselves.

I’m very sad to have to write this review because I have loved this place for years. Unfortunately, the betrayal I feel as a loyal costumer from the owner of this store needs to be put in writing. Like I said, I have been coming her for almost five years now. I have purchased everything from all my hair dye needs to skin care, makeup, perfume, eye lashes, you name it. I have all the receipts to prove it. Probably well above $ 2000. I even took my mother here for Mother’s Day so she could pick out a gift for herself. She also happened to be dying of colon cancer at the time. Needless to say, I love this place and I had felt very comfortable there. The owner knows my face well I’m sure of this. So last Friday I went in there to find a mascara that wouldn’t irritate my eyes. Given the fact that I didn’t have any makeup on, I decided to re vamp all my makeup and get fresh everything. So I did my makeup from start to finish using the testers they had out. About five products. Of those five products I put on, I bought 2. Plus eye lash glue. The total came to about $ 70 and I was very satisfied. I came back about three days later to buy two more of the five products I liked them so much. I was picking one up when the owner came right up to my face and said «can I help you»? I told him I was fine and that I already knew what I was going to get. He then said «I hope you’re not going to just do your entire makeup and then leave like last time». I said «I bought $ 70 worth of stuff that day». «Yes yes it’s still not for you to do your entire makeup and then just leave!». He replied with with his accent and broken English. Embarrassed, I turned around left the store and headed straight for sephora to buy the remainder of my products. I will never go back there. That was the most unwelcoming slap on the face to a loyal costumer who has done nothing but give you nonstop repeat business, and has told all her friends to do the same. chastise me for using about $ 1.50 worth of samples that are there for testing? Un fathomable. He was so mean about it too. I felt so violated and robbed almost. I have always tried to support privately owned shops rather than go to the sephoras of the world. But guess what? At sephora there was a wonderful woman there who did my makeup start to finish and used tons of products on me without question. Even gave me a contouring lesson. Made me feel very content with giving them my hard earned money. Not like I was an idiot. Goodbye larchmount beauty supply. You will never see this face again. With or without makeup on.

Owner was a condescending prick to one of my dearest friends. Look like I’ll have to sniff that sweet «Dirt» perfume elsewhere until this Jabroni-​ass clown can correct his attitude.

Exceptionally overpriced, the owner is pretty rude and insisted their pricing is the cheapest among all beauty supply shops in LA which is not true at all. Also, one of the guy employee (tall with googly eyes) was flirting with another guy customer for so long trying to sound all sexy (not that it’s wrong or anything) and made all the customers wait in the line for a long time… Customer service and general manners needs to be fixed in many ways period.

I needed a new hair cut — simple, out the door and took a chance. I had my ever present companion with me = Scooby Doo Dachshund with me — he & I were treated as if we had asked for the works. Staff came off their breaks to say, «Hello» to Scooby. My hair care professional: Greta made sure Scooby had water, treats & love as I was being clipped, cut & blown dry. I’ve been assured that LBC is doggy friendly for all. The cut was great & SD & I will be going back again soon. Third time!

I really love this store. They have a great variety of products– from basic to high end. Diptyque, Kevyn aucoin, molton brown… And I love supporting a small business. I go out of my way to buy stuff here instead of sephora.

Because that Essie nail polish selection is on point. Pretty much all my favorite brands are represented (I think with the exception of Kerastase and some Japanese/​Korean brands). This place is the bathroom counter of my dreams: everything from Tocca candles to Oribe hair sprays to Mario Badescu skincare. I could spend hours (and entire paychecks) here — one thing I’d love is some kind of reward system for loyal customers. Can’t recommend this place enough.

This place’s customer service is always a hit or miss. Sometimes, an employee stocking the shelves with products will ask if I need help. Most times, it’s the silent treatment.
The pros are that they have everything you may need, beauty-​wise. Wax, false eyelashes, cosmetics, hair care products. It’s pretty overwhelming unless you know exactly what you want.
I find that the cons are more overwhelming though. Like I said, shoddy customer service. But also the fact that their prices are extremely overpriced compared to other stores. I understand it’s a local/​small business, and price inflation comes with that, but I don’t need to be spending $ 23 + tax on a teeny tiny hair serum when I can buy the same thing online for less than $ 15…
Basically, it’s a decent place to come if you need something very last minute and have no other choices.

Came here looking for a gift for my mom, and wasn’t sure what exactly I need– the. Staff were so knowledgeable, patient and willing to help especially a girl named Sharon and a guy named Atlas (I think)
They also have HUGE selection of all the best products you can imagine… I’m definitely going back!
Btw my mom absolutely loved all the products they recommend. Five star all over!

Love love love this place!!! Has everything you can imagine and the best customer service

Epic beauty supply! It’s like a toy store for serious beauty connoisseurs. No other even comes close

Just moved into the neighborhood and stopped in only to meet an incredible makeup artist and beauty scientist, Gea. She only works Fridays but she is worth the wait. She gave me samples of stuff to try and was so helpful. Stop in to see Gea– she’s AMAZING!

Not in my neighborhood but worth the drive as they have EVERYTHING. I love this store. Highly recommend.

Hardly cheap, but they have every possible item you could ever wish for.
I don’t think there has ever been a trip to LA when I didn’t stop in and buy something that I never knew I needed till then… Lovely!

Great staff. Real cool and laid-​back staff. They have a real good and clean system to find nail colors and a fun staff to help assist you. With the exception of Tom Ford makeup line, they carry really good make up lines. Sorry to hear Ruby C. had a bad experience, but I came here a few times and the treatment was the same.

If you like splurging on quality skincare, you’ve probably been brought here once or twice by your favorite brand’s «Store Locator.» I know that’s how I first stopped in. On the hunt for Nuxe, I finally had the nerve to walk into this intimidating store. I say intimidating because WOW, it’s packed to the rafters! So many products, mostly high quality stuff, with a couple drugstore brands thrown in. I searched the entire store three times, and I couldn’t find any Nuxe. Oh well, I didn’t leave empty handed. They were selling Diptyque 10% off and I couldn’t resist buying an orange blossom candle. I’m saving it for when we move into our next place, the candle equivalent to popping Dom Pérignon.
I overheard the man behind the counter speaking to a woman about returning something, and it was not going well. Their return policy is abysmal, so unless you know you’re gonna love it, I wouldn’t buy a product I’ve never tried before here, just in case.
This is a convenient place to buy luxury brands, but it’s not a luxurious experience. Great if you know what you need, not so great for browsing.