LAMF

Don’t be fooled… This place is NOT open on Sunday’s. Drove all the way there just to find the doors were chained shut. Super frustrating.

I had called and spoke to a very polite man on the phone about a repair that was needed on my less-​than-​two year old Jonathan Adler hanging pendant. He assured me they could handle the job and to take the light in… Arrived with the light and the person managing the front desk was very rude and dismissive from the start. He yelled at the repairman that brought the screwdriver up from the back because he spoke little English and took maybe two seconds longer than he would’ve liked to understand what his boss wanted. Then he says he can’t do the job because he doesn’t know if the light ever worked and doesn’t want to take the responsibility if they can’t fix it. As a side note, I bought the lamp new and it has worked fine up until the last time I changed the bulb. Meanwhile, the repairman from back takes one look at it and, not comprehending his boss’s tirade, says he can fix it by Tuesday. Then I look at his boss, who had taken a phone call during this time, and say that the repairman just said he could fix it. Then, he changes his mind about the repair and says they’d do it but he would charge a minimum of 39 hours labor to fix the piece. A total waste of my time.

Some great finds — but not great enough to make up for terrible customer service.
I found a great light and when I asked how much the owner said $ 69. When I went back the next day to purchase, suddenly it was $ 99. He insisted he didnt remember me — the 7 months pregnant redhead — coming in 24 hours prior to look at this light and get a price from him. O.K. — fine. I’ll pay your $ 99.
But now he won’t memo it because «we don’t memo close-​out lights». When I explain that I have concerns that the fixture might be too small for the space he shrugs. When I tell him I can bring the light back in two hours if it doesn’t work out and leave him $ 100 cash while the fixture is in my possession — he responds «I don’t care about cash». Huh. My mistake. I thought people who own a small business care about cash and turning a profit. Lesson learned.

perfect service Bill’s team worked with some precious antiques for me and retrofited them for a great price

This is an email I sent to the company which I think outlines the issues I have with this store quite well. I called the store and talked to the owner’s employee several times after having talked to him in person at the store twice. Once to make the purchase and another time to get the lamp repaired, which it was not completely repaired. I called and told them the lamp was not in good working order the morning after I picked up the lamps after work.
I have been working with the owner since my purchase of two lamps from you on September 24^th. One of them was sold in non-​working order. The bulb and shade would not sit on the pole, and the lamp shade was disfigured (so that it does not properly rest on the pole and attached platform and cracked. I returned with the lamp, and it was repaired so that the bulb would sit on the pole. However I was told that the shade would need to be ordered and it would take about a week. I have followed up twice since then. The first time I followed up I had not heard anything for two weeks. I was then told that it had to be «special ordered» and I would be called on Monday October 15^th. Today is Wednesday the 17^th. I have not been called. If I do not receive a resolution (either a new shade or credit for the lamp in the form of money back on my credit card or credit towards purchase of a new lamp) by the end of business today. I will dispute the transaction with my credit card company. Thank you for your assistance.
Needless to say I received no response to the email. So I called and talked to the employee again, who said he would make sure to get the message to the owner. I heard nothing and at the end of the week I charged back the transaction. A week after that the owner called. He lied and said he never told me he would call by certain dates. He accused me of trying to get lamps for free. He accused me of breaking the lamp. He yelled at me on the phone. And then offered to exchange the lamp which I had been trying to get him to do since day one when it was non-​functional. At that point I told him I would be dropping off the perfect lamp that I love, and the horrible one with the problems outlined above because I would not stand to be treated like that. Having just furnished an apartment in los angeles from a total of 6 different stores, I can tell you this is the worst one I went into both in terms of customer service, organization, and quality of product. If you do buy anything here, make sure to put it on your credit card so you have some recourse.

I love Lamf.
i went here to get a finial for my vintage lamp whose shade was all wobbly, and they just GAVE me one. Radical.

This place is small, over priced, and lacked service.

One time, my bf asked me to look for pendant lamps for a restaurant he was building out. I first went to Lowe’s next door, but I didn’t like what they had to offer so I then went to LAMF to see what they had. I was so disgusted with their sky high prices and lack of intelligent customer service, I walked out and went to IKEA to buy them there instead.

I went there to pick up an exposed filament bulb/​edison bulb, and the sales person had NO idea what I was talking about.
WTF? Isn’t this supposed to be a lighting store?

i guess the owner never got into Johnny Thunders… or did they?
either way, the name makes me laugh every time i go by here.
they sure do have alot of rad stuff in here though.
it’s a bit expensive but fun to just go look around.
they have old-​tymey lighting, chandeliers, and some newer stuff.
check it out and be dazzled.
like a mother fucker…

You are NOT gonna believe what they sell here?!
LAMFS
Yes, or lamps to those who like to use the proper English language. Yep, this is like a one stop shop for all things lighting. They have just about every style imaginable from chandeliers to garden lights to wrought iron to funky stuff that has a vintage spin to it.
I love to come in here and just browse for ideas as it’s not the cheapest place in the world, but for inspiration it’s an awesome bet. Really friendly staff as well and yeah, if I had more money or owned a home I would spend a lot more time here. Instead I will just live vicariously through my home owning friends and stroll the aisles of Lamf and throw in my 2 cents when asked.