LA Fitness

The only pro I can really say is that yes, it is a nice gym on the inside.
My husbands company is working out a way to subsidize the memberships for LA Fitness (other gyms are ok, but LA Fitness I think requires a voucher program). I liked the class schedule for this branch so I wanted to try it out. Got a guest pass and tried out the kids club. Well my child screamed his head off — personally found the caretaker to be SOOOO not a kids person (kids cry, and she just stares at them, ignores them or talks to them while standing or wherever she is as they scream on the floor. No smiles, no warmth — spent most of the time on her phone. Witnessed this firsthand). Later, one of my best friends tried the kids club and said she witnessed some inappropriate behavior on behalf of this lady, smacking a child’s hand away from a door — this was reported but not sure what the outcome was. So needless to say, the kids club wasn’t going to be for us.
In the meantime I received sooooo many phone calls from this place (Aaron and Britney). Now, with Aaron I did have a couple questions and solicited him a few times, and Britney took my call the first time I called to ask about the guest pass. But I have told them sooooooo many times that I’d need the voucher to join. Now it’s really just her calling every once in a while but before between the two it was daily. I’ve never been pestered by a gym like this place before!
Other complaints: just inconvenience. When I work out id like to go to a gym, park, go in, workout and leave. Here you park in a garage, usually have to check your keys with a parking attendant, go in and make sure a desk agent scans your card (and it can get congested there and the front desk folks were pretty moody both times I went), workout, get your ticket validated, get your keys back from the parking attendant and then leave. Of the two time I visited, the second time the validation didn’t work and someone had to manually let me out. Seems like an over complicated system. Thanks, but no thanks!

My daughter just turned 15 I’am all for eating healthy and exercise. She went to LA fitness as a guest with my in law. Now when she came home she told me that she signed up. I said how? Well without any knowledge to my in law. they asked her «hey how do like it Here?» ect. Then she gave the employee $ 80 of Birthday money remind you that she has no job. she a student full time. Now I went to get back her money and find out why the hell she was tricked into a contract. And she’s under age and nobody has a clue? This place dosent care about rules money is Boss no ethics or morals. I called their corperate office and they realy didn’t care they said 4 to 8 weeks to recieve a check in the mail but it took 2 days to process the $ 80 dollars in their bank. No apology? Nothing. I feel that person should be fired! For doing that crap. and No minor should be enrolled without a parent. Be careful and don’t let your kids go without proper supervisor.

updating review:
TERRIBLE
gave this gym a shot a year ago — got turned away by extremely rude staff with bad attitudes that just cared about me signing up to clearly hit their monthly target.
I recently moved offices so now this is the closest gym. I had to sign up, and nothing has changed.
STAFF has a foul attitude, and does not care about the customer. Any enquiry is met with a rude attitude. The guy who signed me up clearly lied he’s giving me a ‘best corporate discount’ just so that I would put pen to paper on the spot. When I in fact brought back my actual corporate discount it turned out it’s cheaper than what he gave me and for all gyms in the country not just this place. Not a good start. I’ve asked 8 times for the hairdryer to be fixed (the only one left, the rest are somehow missing). Nothing has happened for over a month, we will see if anything changes I’ve escalated to ‘manager’ who just said ‘OK’ and got off the phone when I very politely asked if they could please fix it.
PARKING lot attendants have no idea what they’re doing, it takes forever to park and get out of the lot.
GYM itself is actually average, but the staff, coaches (i used to a professional swimmer with multiple coaches, nutritionists, and physio therapists) are for the most part from what I’ve seen lazy, don’t correct posture, and have a ‘let’s just get through this work out’ attitude.
I only go here because it’s next door. If you can go somewhere else, do that rather than this place.
Very disappointing.

red hair chubby girl at sales just wants your money and has no regards for customers
customer service sucks as well do not sign up with her if she wants to sale you memberships… run!!!

Would have given then 4 stars but the parking is bit easy. They do have a variety of equipment but usually a line to use. I’ll try different times and see if there’s change. They lost another star due to the restrooms. They don’t smell fresh like they should.

5 stars for the facility… 1 star for the extremely rude red head sales woman (whom someone else had also called «abrasive» on another review as well.)
While I completely understand how I would be upset if I were also nearing my 40’s, have a poorly executed dye job, and still stuck selling gym membership for a living… but don’t kiss my butt when I’m of benefit to your bank account and then turn Cruella Devil when I’m not.
Not only was she not helpful or nice at the front desk when I tried to bring a new guest in who was not local in LA yet (apparently that’s a rule) she gave off a condescending tone and didn’t even suggest that I could simply just bring this guest in tomorrow for the Family and Friends Guest Day.
One thing to improve guest experience here?
To LA Fitness: Pay this poor woman more money so she can spend it on happiness, whether this be a new dye job or some yoga classes.
To this lady: Love Yourself — Justin Beiber.

One of the best la fitness I found. Very clean and weights are racked. Plenty of new machines and never seen them out of order. Great ambiance with Windows from floor to ceiling. Outdoor pool and jacuzzi.

I just recently got a membership at LA Fitness and I love it! All of the employees are so kind and helpful. The trainers are always there if you ever have questions regarding different workout ideas or general questions on proper ways to exercise.
The employees there really take interest in the members.
Troy Davis is the best trainer ever! He has taught me a lot about working out and has given me advice according to my personal needs. I am so glad I met him. Going to the gym hasn’t been the same. I am so much more knowledgeable on how to train my body thanks to LA Fitness on Jefferson Blvd!

I’ve been a member of this gym for a year or so, joining shortly after grand opening. The facility itself is quite beautiful, as are the amenities, and I loved all of it, at first, but then things just started going south, and today was the straw that broke the camel’s back.
These days, the facility is packed. PACKED. During prime time it’s nearly impossible to find a place to stand, let alone get on a bench or machine. With all the new apartments going up in the area, it will only get worse with time. The space maybe beautiful, but it’s not big enough to handle the traffic. I learned this lesson quickly, and only started going on off-​peak hours during the afternoon. If that’s not an option for you, and you’re serious about your workouts, this location might not work. It’s brutal when your entire routine is compromised by how many people are in the gym.
All that being said, I still enjoyed the place — until today, when I got a taste of the staff and their management team.
During my workout, I was on a bench, in the middle of a set, with a 80lbs. barbell held over my face, and the maintenance employee started vacuuming directly under my bench and around my feet. Anyone who knows anything about gym etiquette knows this is a big no-​no. OK, he doesn’t know. No big deal. So I continue my set. Then the guy stands right between my legs, and as I sit up from my set his vacuum pack is 3 inches from my face. Not cool.
So I said, «Hey, what are you doing? You’re on top of me while I’m lifting.»
While an «excuse me» an «oh, sorry» or a simple shrug and sidestep out of the way would have been just fine, he instead gets defensive like he was in the right and says, «What?! I’m doing my job. I have to do my job!» And continues vacuuming at my feet while I still have the 80lbs. weight on my lap.
Oblivious to his offense and now challenging me, I said, «Hey, you don’t distract someone while they are lifting weights, it is dangerous!» That goes beyond gym etiquette and enters the realm of common sense. No?
He challenges me again. Telling me I’m wrong and that him vacuuming at my feet and standing directly in front of me as I’m lifting is absolutely necessary because he must do his job now! He is still vacuuming everything but my shoes at this point as the quarrel continues.
Then he says, «If you have a problem with it, go tell the front desk!»
Damn. I was stunned. Never would I even consider that being necessary, but he asked for it, so I said, «OK, I will then. What’s your name?»
He said, «Miguel.»
I went to the front desk to find a manger, told them the story, then walked back to my bench.
When I returned, Miguel was already on to harassing everyone else with his need to vacuum at the bench right while people are in the middle of their sets. This guy. He just couldn’t wait 15 seconds for the members to finish their sets and place down their weights.
As I sit back down, Miguel takes off his vacuum pack and heads for the front desk. And guess where he left his vacuum. Well, you don’t have to because I took a picture of where he left it because I had to. (see image). Not, not cool.
So I moved the vacuum out of everyone’s way myself.
15-​minutes go by…
The management team must have really gave it to him because he comes back, puts on his vacuum pack, and starts vacuuming directly under a members head who is doing dumbbell pullovers! (This means the kid’s head is hanging off the bench as he is lifting a heavy dumbbell over his face. And this guy is vacuuming 6 inches under the kids head!) Miguel knows exactly what he’s doing, so as he’s doing it, he looks at me as if to say in universal sign language, «What do you think of this, a-​hole!?»
Well, I lost it. I said, «Are you f#%!ing serious?! You just don’t get it do you!?»
He continued to argue with me, demanding that vacuuming beneath the benches while members were right in the middle of their sets was exactly the right thing for him to be doing.
I told him he was disrespectful and a moron.
Several times I returned to the front desk to speak with his supervisor again. I talked to several members of the staff, and everyone of them told me the only person who could handle this issue was the woman behind the front desk wearing her headset. I approached the front desk three different times to speak to her, and every time she kept her eyes locked on her computer screen, pretending I wasn’t even there, despite the fact she obviously knew what was going on. After the third try, I walked out.
I’ve worked as a manager and trainer in gyms from New York to California for 10 years. Never would a member be treated with such blatant disrespect, and if by some reason they were, management would be on it like white on rice. Even the craziest of member complaints are dealt with immediately, gracefully and professionally. This place scores a fat zero in every category of customer service.
It’s a nice gym, but that is overshadowed by crowds and poor customer service.

Beautiful, conveniently-​located LA Fitness! Facilities are clean and spacious. Huge women’s restroom with a very nice sauna. Good class selection too.
I tried my free fitness assessment with Justin yesterday, and he was awesome! He listened very thoroughly to my fitness goals and I learned a lot about my ideal body weight/​type as well as how to develop lean muscle. My quads are killing me today from the 30-​minute strength training session at the end of our assessment. Justin is an experienced yogi and we talked a lot about the mind-​body connection in fitness. Just an amazing soul, I highly recommend him!
Overall, one of the best LA Fitness locations I’ve been to. I plan on being a weekend regular.

I’ve passed by this particular LA Fitness location maybe a thousand times and it took an invitation from Juan to actually get me in the door. I had been wanting to join this gym anyway, just never really set aside time to check it out! I invited my sister to join me for my tour, too.
So I made an appointment for 3pm to meet Juan and when I had arrived for my tour, I come to find that he had just stepped out. Although the friendly people at the front desk seated me in a little waiting area, Dennis instantly approached me and brought me over to his desk. He was very nice and charming and super friendly. He asked me a ton of questions about me and my fitness goals. He also checked my weight and my BMI, too! I mentioned to him that my sister was meeting me there, but was running late, and he asked if I wanted to wait until she got there so we could tour together. I was so excited and didn’t want to wait, so Dennis called someone over to his desk and asked him to take me on my tour.
My tour was lead by Justin, whom I believe is a personal trainer. He was very nice and answered all the thousands of questions I had for him. He started off by introducing the «Kids Klub» room and asked me if I had any kids, which I said I did and he mentioned to me that it was open only during certain hours of the day. Next, we passed by the Cycle Room, where they do spin classes and then the yoga/​step plus abs/​all-​other-​classes room which looked huge and spacious. Then as we continued our tour, Justin pointed out different machines for different workouts (there were A LOT so excuse me for not remembering them all) and he also showed me the free-​weights, as well.
As we approached the bathroom hall, he showed off their vending machines (they have 3 or 4) which carry things like protein powders, muscle milk, towels, water bottles, locks, you name it! They had everything you need for a day at the gym, just in case! :) He also instructed me to check out the women’s sauna, which was located at the rear of the women’s locker room. I was expected a tiny, overcrowded room but NO! This place has wooden lockers, 2 different counters with huge mirrors and hair dryers, about 7 or 8 sinks, and then another door leads to the toilet room, the showers and the sauna, which was SUPER spacious!
I headed back out to the hallway where Justin was patiently waiting for me and he escorted me out the door to show off their volleyball court (sand, of course), half of an Olympic-​sized swimming pool (which is warm year-​round), jacuuzi, and basketball court! Then, as we came around the building back to the front entrance, he was even nice enough to mention that when the sun sets right between their building and the building next to theirs, that the sunset is golden!
We came back in and right before I rejoined Dennis at his desk, my sister walks up! Then a few minuted later, here came Juan!!! Perfect timing, since he was able to give my sister her own tour, which of course I joined just in case I missed anything. Juan did apologize for not being present to take me on my tour, but he definitely made up for it when he gave an EXCELLENT tour to my sister. I don’t know who’s more excited, me or her?!
So overall, this gym is great! It’s clean, organized, very spacious, there’s lots of parking and even when there isn’t, they have valet to help with parking! I spent a total of about 2 hours there, so even at almost 5pm, it’s not so busy… on a Thursday, at least! So, guess who signed up for this gym!
A special thanks to Dennis, Justin and Juan (but Dennis did do most of the work)

I usually frequent this gym being that it’s so close to my office. This is one of the newer LA Fitness so all of their equipment is still quite new and up-​to-​date. It’s located in a business building, giving the impression that the whole building is the gym. Unfortunately, it’s only one of the floors and can get quite crowded during peak hours.
With that being said, I still enjoy coming here. The staff is great. My clumsy self dropped my locker key inside the StairMaster machine and one of the guys that work there pretty much disassembled the entire machine to retrieve the key for me. He was extremely nice about it which I appreciated (cause I felt so bad!) All in all, no complaints here.

After my experience in Westwood, I can’t believe this is an LA Fitness. The staff members are nice. The locker rooms are clean. THE AIR CONDITIONING IS FUNCTIONAL.
They have free samples of bars at the check in desk. It is easy to get a lane in the pool. Parking is free for two hours and only mildly annoying at peak times (you get more than you pay for).
I wish I lived closer so this was my local LA Fitness.

Here was my horrible experience with LA fitness. Consumer Beware.
I have been charged for 15 months (since July 2014) without stepping in the club Once. I was assured before moving from Los Angeles by my local club (July ’14) that everything was taken care of re: cancellation in person. Unfortunately the charges to my account went unnoticed because I rarely use that bank account.
When I noticed them in September ’15, I called corporate headquarters to speak to an Operations Manager. They told me that there was nothing they could do, although they noted that indeed I had not used the club since July ’14. Furthermore, they said that I was due to be charged THAT DAY and there was nothing they could do about it. I told them that I would be filing a complaint and to cancel my account now. I did not accept the 90 day refund they offered (this was a poor attempt at customer service in my opinion) and instead wished to file a complaint.
Today, Oct ’15, I have AGAIN been charged after the Operations Manager told me that he would notate my account of our conversation and officially end service. I even went online and CHANGED my method of payment but they went back to my old bank account to charge me again.
What I noticed, upon searching through my email: what they did was send out an automatically-​generated corporate email that went directly into my spam folder so I missed it. Not only did they NOT cancel my account in September ’15, they sent me something that said I gave them permission to continue billing me as usual because I had ‘updated’ my account over the phone (could not be further from truth or intent). Furthermore, they sent me an auto-​generated email directing me to print out forms and mail them in if I do wish to cancel my account. A bit of a double standard with their communication policies and expectations, to say the least.
This goes beyond poor customer service. It is tantamount to corporate theft. As a customer who has contributed to your gym for many years, and has been a member to a variety of gyms for over a decade with zero problems, I expect reparations to be made. I will be making this issue as public as possible.

I love this gym. First gym I can say I actually love. Whoever the manger is, he/​she deserves an award. The facilities are always clean and well kept.
Minus one star because sometimes the bathroom is not in the best shape.
I love the pool and hot tub area… it’s the best post-​workout place to stretch tired, sore muscles.

BEST OF THE BATCH
The bigger and better facility in a nicer neighborhood. It looks huge from the outside but it’s not as big as I thought when your inside. I hate LA Fitness. You should read my review about the Culver City location. Left that location and discovered this place — my views on LA fitness aren’t as bad as it was before. In general, LA Fitness is not the gym for me but until I find something better it will have to do. This place is the best of the (ugly) BATCH. And I will speak of off peak times because i avoid peak hours at the gym.
PROS:
Nice and clean facility
Outdoor pool
Outdoor volleyball with real beach sand
Outdoor basketball court
New machines
Better looking people (than other locations)
Parking Structure (2hrs free)
Over looks Playa Vista waters
Better ventilation (than other locations)
CONS:
Overall, I hate LA Fitness
Nobody wipes down their machine (that’s gross)
You can be waiting to use the cardio machines
Ventilation still needs improvement
Basketball court is always in use, good luck trying f to shoot hoops
Likewise with the volleyball court
It’s nice and I’m more motivated to come here tran any of the other locations.
Until the next review…

So I finally cave and got a membership to a gym. Yup! After buying multiple groupons to barre classes for over two years, I finally committed to a gym membership. My sorority sisters introduced me to this Playa Vista Location. Compared to some of the other LA Fitness Centers nearby (ie. culver city/​la cienga), Playa Vista is definitely a newer facility, and has an overall cleaner feel. Staff are also very nice and inviting, other members here are all very respectful of personal space (big plus). Although the facility is only one story, the layout is actually very spacious and they have all the basic cardio + strength training machines that one will look for.
A definite plus of the facility are trainers and instructors. They are amazing at this. I’ve taken the cycling class, cardio kickboxing class, and zumba class here, all of which kicked my butt, but in a super fun kind of way. Also, as part of my new membership, you also get one free personal trainer consultation. I was paired with Troy and I’m so glad that I got him. I have to admit, at first I was very skeptical. How much could a personal training really teach me that I don’t already know? Also. I was under the impression that all he would want to do is sell me personal training sessions and really not care about my progress. Well, i’ll say this. The 45 min session was definitely very help and knowledgable. I learned a lot about my approach toward fitness and what I had to change and improve on to become my best «healthy» self.
Troy was very patient, helpful, and straight forward. No shenanigans and at the end of the day very understanding of why I couldn’t commit to personal training sessions. He gave me a sneak peak of some of the strength training workouts and circuits that he would normally provide during a training session and definitely taught me some techniques/​new moves that I wasn’t aware of. To be honest, if i wasn’t a recent grad school grad with leaps of student loans, I would definitely commit to a long term package with Troy. However… due to limited funds I had to pass. But, if you’re a working professional with some extra funds and willing to REALLY commit to change, then I would suggest Troy. He was genuine and very professional and since he was at one point on the other side, he understand the struggles and is a very good motivator.
So only major con of the location? The super weird and awkward annoying stacked parking downstairs in the lot. It takes so long to get in an out :(two hour validation.

I love this location much more than my home gym, but there is nothing I hate more than valet stacked parking. The convenience of someone parking your car is of course nice, but I detest strangers touching my car or having to turn the engine on and off multiple times. The visitor area is strictly on P2, but what becomes confusing is when the lot becomes full and the valet parkers begin to open up the monthly parking areas.
The facility is large and has an open and airy ambiance. Hardwood floors spam the entire grounds with floor-​length windows — it’s very beautiful and an enjoyable place to work out. However, the locker rooms reek of bleach. At least, that is the women’s locker room. There is a janitor that is cleaning nonstop and doesn’t care if you are sitting on the bench or washing your hands — she will clean around you. But the bleach smell sometimes becomes overpowering, especially when you want to take a shower but find your nostrils flaming.

Switched over to the LA Fitness group after a horrendous experience with 24 Hour and i’m a huge fan! This location is prime and ideal as it is only a 5 minute car ride from my current location of residence and the equipment are fairly new and clean. Parking is not the worst as they have some street parking and there is a 2 hour validation with the parking garage underneath with some parking attendants for the tandem parking.
The weekdays are fairly crowded — particularly Monday and Tuesday after work but Fridays and the weekends are never crowded (in my experience).
Have not yet tried the classes, but someday I will!

Love this gym! It’s super clean, new, and spacious.
All of their machines are new and there is plenty of them! I am so happy there is one so close to my house. Membership is reasonable too (a little over $ 29 per month). Best of all, everyone here is very nice.
Only downside is the parking. They have a lot downstairs and a valet attendant who keeps your keys just in case they need to move your car… Weird but hey whatever works for them.