LA Fitness

I had an A++ welcome to this facility by James Fuentes, the personal trainer director, who spent genuine time getting to know me, my goals and my hip flexor injury.
He put me through an innovative and individualized workout that helped me become aware of all my body’s power and limitation. He provided an intelligent workout plan and addressed where some of my former fitness knowledge was skewed and leaving me without success.
If you need to hit the refresh button on your state of mind when it comes to your physical health, have a conversation with him. He’s fantastic and could probably inspire even the most wounded of the fitness-​floppers. Thank you James.
I’m thrilled to have started my new and improved fitness journey at LA Fitness.

I had the BEST fitness assessment & the workout with «James Fuentes»! He is very knowledgable, passionate about what he does! He truly knows his stuff & is very good with injuries & limitation! I had a trainer in Equinox before that didn’t know half of what he knows! I am very impressed & can’t wait to continue my workout with him! I highly recommend him!

George sales guy /​manager gave a tour of the gym. George says it is a new gym but a lot of machines had out of service/​maintenance signs.
Salesman was pushy kept trying to sell me over price membership. Confusing rates, prices and plans. It was so hard to understand his way of talking.
Membership prices too good to be true. Stay away unless you want to pay for extra for nothing.

My complaint falls with the corporate office and how completely rude the lady I spoke with on the phone was. I politely explained being charged for training sessions that they revoked after I dropped down to once a week (they did not «simply roll over,» they disappeared even after I paid several hundred dollars for them). This lady on the phone was some condescending southern lady who kept repeating herself that they were going to keep charging my card. She literally sat silent for 20 seconds after I explained my complaint, then came in with the same thing of «well we are going to keep charging your card.» She wasn’t even listening to me. They do not care about the customer experience or satisfaction and simply want your cash. Look up videos online for training. Save yourself a few hundred dollars a month.

More than pleasantly surprised, I can’t say my experience with Trainer James Fuentes was anything short of amazing. I’ve been training for years and have yet to come across someone as knowledgable and thorough. He listened to exactly what I wanted to work on and explained to me in detail what I needed to do and how we were going to go about doing it. He wrote out a plan for me and helped me to understand how I would go about achieving my desired results even when working out on my own. If you’re looking for someone who really understand how the human body works and what needs to be done to get the body you’ve always wanted you absolutely need to work out with James!!!
As for the gym itself it is very clean and kept, they bathrooms and locker rooms are up to par and the staff has been nothing but kind and efficient, love it here

this is a good gym.
but let’s talk about the changing room:
the men’s changing room is gross.
guys do not bring towels and use paper towels to dry themselves and leave them on the floor.
the floor is often wet.
men use the sauna fully clothed in their sweaty garb — the stench is unbelievable.
the amount of water that is wasted by these guys in the locker room is staggering — i guess no one there knows we are in a drought.
i have been working out at gyms for 30 years — i have never seen a grosser changing room.

terrible gym. i literally get sick every time i come here.
pretty much impossible to cancel your membership. customer service unwilling to work with you.
they will tell you one thing on the phone when you call and then another later on. totally inconsistent. lack of communication.
i would never, ever recommend that anyone get a membership here.
you have been warned.
if i could give zero stars i would.

So the staff and facilities are great for a corporate gym.
Beware the initiation fee ($ 120 or 4 months of membership)
These low monthly cost gyms prey on those who are idealic about going to the gym but really don’t end up making it all that often. That’s why the initiation fee is there.
There’s a huge disincentive to quit if you think you may want to go again. (not to mention they make actually cancelling next to impossible — had to create an online account to even be able to download the form which then needs to be mailed to their corporate office. If this process takes longer than your billing period and you get charged an additional month, you get to enjoy a system of appeals and refunds for the month you didn’t even go) it’s a stacked system and you as the customer are not the one that benefits from it. But don’t worry– there’s enough customers that they don’t care!

Just an average day of shitty floor management. They never clean up freeweights or put weight back from machines. It’s pathetic.

For the managers out there JOSH is one of
The hardest working employees I have seen at this gym. He takes so much pride in keeping this place neat and clean. Always with a smile on his face and always happy to help our.
Josh you’re the best!

Love this place I’m here every day and it’s so empty in the afternoon nice people and nice environment

Do not sign up for a training package trial expecting to be able to cancel it during the grace period.
In my case Nick at this location signed me up for a four-​class trial with 30 days to cancel, via phone call to him. I had one session with someone pretty decent and two with trainers who paid more attention to their phones than to me.
I called Nick to cancel, and when I came in to work out I asked for a receipt and he had no recollection of my call and told me I hadn’t been cancelled because it needed to go through michelle, a nutritionist, someone else I had talked to the day I signed up.
After trying to reach Michelle for a couple days I remembered she wrote her cell on a booklet I had been given and texted her there — she had been fired the week I met her and no longer worked at la fitness, told me that she was let go for being too honest with clients.
I spoke to Nick in person and he told me the only way to cancel was by letter to the corporate office of la fitness — exactly contradicting his assurances when I signed up that it was not necessary to cancel in writing, that la fitness «doesn’t care about the training packages because most of the money goes to the trainers,» so it’s easy to cancel.
He gave me a SASE letter, I signed it and dropped it in a mailbox on day 29 of my 30 grace period.
About three weeks later I was still being billed ~160 a month for classes I’m not using and I called to see when the cancellation would be processed. I called six times over a week and half and each time was told that I needed to speak to James and left a message and my number for him. Every time I called, James was on lunch or unavailable and I never heard from this person.
So I spoke to this locations manager Yeva and explained what had happened … The next day I called her back and she told me that a regional manager named Mike Matthews would call me in maximum 48 hours and refused to give me his number.
Four days later Mike Matthews called me and said that if I wanted to cancel the training package I would need to eat 50% of it or roughly $ 1000. I began to explain some of the above and he cut me off and said «it sounds like a he said, she said situation» and that he would need to speak to the people at the cahuenga location about the matter. He said he would call me back later that day or the next morning. That was two days ago and it seems increasingly clear the only way to resolve the issue is to file a claim.

Cons: Parking sucks (especially since valet grabs all the best spots). The locker room is filthy and not cleaned nearly as often as it should be. They just got rid of all the Precor elliptical machines, and replaced them with crappy «hybrids»
Pros: location

Lorie’s cycle classes are hands down the best! I have been studio cycling for over 5 years and she is the closest you will get to the real deal on-​road bike. I’ve taken Soul Cycle and other instructors at various clubs, but she consistently tops it all. I even moved 30 miles away (of course, after this location upgraded their bikes!) and make the time to take her 5:45AM class. She is challenging and motivating, and she can scale to your fitness level or injuries. Her classes are worth the price of membership.
As for the rest of the gym– pretty standard. Lots of cardio machines. Only a couple squat racks… I will personally drop a weight on you if you’re curling/​deadlifting at the racks. Also, is it really that difficult to rerack your weights?! Plates and dumbbells are scattered everywhere. Parking can be tricky during peak hours, especially with the construction that’s going on now. Locker rooms are huge and clean for the most part.
TLDR; Lorie’s cycling classes rock. Avoid during peak hours. RERACK YOUR WEIGHTS.

I just joined this LA Fitness, so my review is being written with only three weeks to gauge everything by. So far, these are the pros:
Complimentary valet parking makes parking much easier. So far, everyone’s been polite, friendly, and efficient. Enter on Cahuenga Ct.
Plenty of cardio machines, all of good quality.
Lots of weights, both downstairs and up. I haven’t had to wait for machines (but I exercise at off-​hours).
Excellent class schedule. So far, I’ve tried Monday Yoga and Aqua Fit and Wednesday Body Conditioning. Good teachers — very warm!
I received an extremely thorough free health assessment and training session with Adam. He is smart and well spoken, and he took a lot of time with me. He also stretched me out extremely well… he’s got a very medicinal touch! If I spend on a trainer, I’ll go to Adam.
Pool is clean, and water is comfortable. People are friendly and make room to share lanes. Atmosphere is gorgeous at night! Nice to see the sky and palm trees from the hot tub.
Cons: traffic is horrible getting here. It’s obviously worth it to me, since I’m doing it, but be warned: it’s a rough traffic corridor, especially eastbound.
No wifi. This surprised me, with the money LA Fitness makes. It’s a bad oversight and a lousy way for a gym to save money.
I’ll check in after a month and see if this review needs revision.

I’m writing this review from a bench in the middle of the workout floor. After searching 10 minutes for 2 25lbs Dumbbells, I’m over it.
The facility is 3/​5, parking is 1/​5, service is 4/​5, but the lack of organization makes this gym almost unusable.

Here was my horrible experience with LA fitness. Consumer Beware.
I have been charged for 15 months (since July 2014) without stepping in the club Once. I was assured before moving from Los Angeles by my local club (July ’14) that everything was taken care of re: cancellation in person. Unfortunately the charges to my account went unnoticed because I rarely use that bank account.
When I noticed them in September ’15, I called corporate headquarters to speak to an Operations Manager. They told me that there was nothing they could do, although they noted that indeed I had not used the club since July ’14. Furthermore, they said that I was due to be charged THAT DAY and there was nothing they could do about it. I told them that I would be filing a complaint and to cancel my account now. I did not accept the 90 day refund they offered (this was a poor attempt at customer service in my opinion) and instead wished to file a complaint.
Today, Oct ’15, I have AGAIN been charged after the Operations Manager told me that he would notate my account of our conversation and officially end service. I even went online and CHANGED my method of payment but they went back to my old bank account to charge me again.
What I noticed, upon searching through my email: what they did was send out an automatically-​generated corporate email that went directly into my spam folder so I missed it. Not only did they NOT cancel my account in September ’15, they sent me something that said I gave them permission to continue billing me as usual because I had ‘updated’ my account over the phone (could not be further from truth or intent). Furthermore, they sent me an auto-​generated email directing me to print out forms and mail them in if I do wish to cancel my account. A bit of a double standard with their communication policies and expectations, to say the least.
This goes beyond poor customer service. It is tantamount to corporate theft. As a customer who has contributed to your gym for many years, and has been a member to a variety of gyms for over a decade with zero problems, I expect reparations to be made. I will be making this issue as public as possible.

The only thing you should take away from this review is that traffic coming to this location is horrible.
It makes sense, Hollywood and Burbank has the largest population of out-​of-​towners I’ve ever seen in my life. Which means, you guessed it. Horrible drivers.
I only come here now cause it’s a 20 minute drive right after work and I’d rather burn off a few calories than to sit in an hours worth of traffic to go back home.
You can literally smell the tears of broken dreams at this gym. Amateur models and actresses who wear body shapers and tons of make up with a couple thousand followers on social media? Yup. Muscle heads who wear things a few sizes too small? Yup. The questionable male duo wearing tight shorts and tank tops? All over.
The locker room was filthy and nasty. I’m used to LA Fitness not really caring about upkeep but this was on another level. Granted, several gym goers are to blame by being idiots who throw used paper towels on the floor and don’t generally have any good hygiene in life.
Things here just feel nasty. You might contract a disease here somehow. I feel like I need to wear a body suit style condom when I work out.
Parking isn’t so bad, I guess. I feel more bad about the people who live next door and have to constantly battle gym-​goers here.
Valet are nice enough to direct you where to go and sometimes point out empty spots you can pull into.
So why give this place 4 stars? I’m not really sure. Seems like this is gonna have to be my gym for awhile and I need to look at life in a more positive light. :P

TIP: DO NOT PROVIDE THEM WITH YOUR REAL PHONE NUMBER! Their out of job trainers will keep calling you offering bullshit. They stopped calling me after I become rude. Here we go:
To trainers: Get a real job!
To Trainees: There are tons of FREE programs of all kind for any type of body and goal out there, even diets and nutrition along with recipes and training videos; just search the web. This is not something you need to pay for nowadays.
The drinking water here is 229 PPM which is «marginally acceptable». I wouldn’t drink that water which is also warm, as many others don’t and make me bring extra water bottle which is inconvenience. They don’t bother replacing filters.
As other reviewers mentioned there are thieves here in this gym, you can spot them easily. At my first day they stole my lock (and only the lock).
Equipment are comparable to a good gym.
Pool is very small and unfortunately some people don’t have enough sense to understand it.
I tried 24 hr. fitness too but since LA Fitness gave me a better deal I choose them; Outdoor pool even small and the Jacuzzi were a plus for me.
With all that said; I will continue to this gym until I get a better offer, drinkable water, from 24hr fitness.

It’s one of the better LA Fitness locations in the area. Parking is free, in a parking structure, with free valet. It’s freeway convenient and right down the street from Universal Studios. It’s spacious, there’s always machines available and it’s super air conditioned.
Amenities– Kids’ Club, locker room, showers and dry sauna room. It’s always clean and well-​staffed when I’m here. The TVs over the elliptical machines are huge and you can access the channels with your own headphones to bring and plug in. The machines are well-​maintained and heart rate monitors in working order.
By far, my favorite LA Fitness in the area…