Knox Attorney Services

I have used this service twice, each time for Immigration Court filings. The staff was helpful and very responsive. I made a minor error on one of the filing’s proof of service and the filer was able to correct the mistake and get the filing accepted. I am so grateful!
Although the price is more than I usually pay, I get the service I paid for. :)

Tl;dr: Knox overcharges, doesn’t perform promptly, doesn’t follow instructions, and don’t expect to receive a proof of service anytime soon.
I was going to let this one go and not spent the energy in reviewing them. But, after opening my mail today, I was furious. My clients hired Knox for service of 3 subpoenas to appear at trial 1÷28÷2015. Knox had all documents on 1÷13÷2015 and immediately charged my credit card before services were rendered ($ 222.50).
They had instructions to rush serve one specific subpoena. They rush served the wrong subpoena and charged me the rush fee. They did not serve one of the parties until January 20, 2015. An entire week later after receiving the documents.
In preparing for trial, I realized I did not have a single proof of service. No, they don’t file it for you, but to not even provide one? I called and got a scanned copy of 2 out of the 3. What am I supposed to do with that? They did not offer to make it right. They offered on the eve of my trial to «mail it» to me that day.
My case settled late on ¹⁄₂₇. On April 1, 2015 I receive for the first time the declaration of diligence for the missing service, post stamped March 30, 2015. I got charged $ 97.50 for this particular service and they get me the declaration 2 months later? Yeah, not using them again…

I have used multiple offices of Knox Services but my experience with the LA office in Feb and Mar 2012 has NOT reflected the quality I was accustomed to. A simple trace that I was told would take «probably an hour» has now gone on for two weeks and I cannot even get my contact, Danny Marin to respond to my 3 phone messages and six emails. My litigation is being held up because this guy has wasted two weeks of my time now.
While I will continue to use other regional offices of Knox Services, i will not use or recommend the Los Angeles branch again. Ignoring customers who have patronized your business for years is inexcusable. Being unable to pick up the phone or reply to multiple emails in half a month is nothing less than gross negligence. All I wanted was an update. I even called them before writing this review to let them know how frustrated I was and notify them that I intended to share my opinion via this review if I didn’t get some sort of a response. Still I am ignored. That’s just plain dumb. I guess not every branch of Knox is managed in the same way. The LA office is pathetic IMHO. They just forced me to do business with their competition.

I’ve used this service twice for small claims court: once to have the person served for the summons and the other time for a statement of assets. Both times, I found them quick to respond, easy to communicate with via email and highly professional.
For the second time, they were trying to serve my former landlady (who lost in small claims court and still refused to refund my deposit) for over two weeks and could give me the times they tried. Most services have a limited number of tries.
I would definitely use them again in the future.