Kelly Wong Medical, Aesthetics, and Anti-aging

This is for the Los Angeles location on college st.
I have never dealt with an office and doctor like this. SO unprofessional. I need a referral to an obgyn, I’m pregnant.
Called the office all day and got either a voicemail that sounded like a cell phone with the doctors voice on it, or the line was busy. When I finally got the doctor or one of her associates all they said was (in broken English) «you have to call back tomorrow, just call back tomorrow okay bye!» and hung up.
I just wanted information and help. That’s it. Instead if felt like I was calling a nail salon to ask if they do french tip.
I’m changing my doctor asap. YOU AND YOUR STAFF ARE HORRIBLE.

Went to her Monterey park office for the 1^st time visit. have great insurance and everything checked out. I was told she would be there until 3:30 so made an appt for 2:30.well that wasn’t the case. fine, things happen and I was willing to see Dr. Kai Wong but they told me copay is cash only!!! I had another appt and they wasted my time. I only had a debit. asked for a dr’s cuz I took off work for this nonsense note which took 15 mins. when I left, I notice it was written for the wrong date… had to go back. I requested they put in dr’s note that patient has to reschedule due to office’s scheduling error. it was like pulling teeth to get them to write it? Was it so hard to acknowledge the mistake? I don’t want my employer to think I missed work for nothing and needed them to know that it was an error so I need to request another day off… the wife who is the «office manager was far from that. she said you don’t need a doctor’s note. just have them call!!! Who the fuck and why would my employer call to verify I did?!! At a real job, it’s a doctor’s note… Lily Wong is a pathetic, lazy, incompetent individual who doesn’t belong on the profession-​or be better trained to let her off her leash!!! And to think this referral to see this dr was a good one… dr may be good but her mom who plays the role of a manager makes me question the office operations. take a hike Lily! Fuckin lazy ass! Couldn’t even write a proper doctor’s note with the correct date!!! People make mistakes but it was apparent that she was just lazy and didn’t want to acknowledge a mistake.

Went in today for groupon botox deal and I had a great experience with Dr. Kelly. She was nice, very professional and fast. I felt very comfortable with her. She seems very knowledgeable on fillers and botox. Yes, she does have pictures of herself on the office but that did not bother me at all. I actually enjoyed them. I will for sure return in the near future for more fillers.
I’m surprise at all the negative reviews since I had a great time.

Do not, I repeat, do not go and see this doctor. I am not attacking her personally but my friend who went there complains the same problem over and over again. Last time I went I noticed the staff members were not professional at all. Dr. Wong seems to hire young people and their lack of professional training really makes me mad. My friend and I waited there for almost 30 minutes and then the front desk said they needed to call labcorp for my friend’s lab report. We then waited for another hour. This is ridiculous. We finally went inside the exam room and then Dr. Wong said my friend needed a EKG. We went to another room. The EKG monitoring machine was outdated. The EKG leads were used, and they were not new. Should the clinic replace every EKG leads with each patient due to infection control? I also noticed the staff members do not have good hand-​washing habits; in fact, I did not see any staff members washing their hands. This is a medical doctor’s office, and I do not know why Dr. Kelly Wong has offering so many beauty products, even weight reduction program, Botox, laser treatments. This makes me wonder how unprofessional Dr. Kelly Wong is or should I say she is not specialized to practice as a Family Doctor. Dr. Kelly Wong so far is one of the worst doctors I have encountered in Southern California. I went to Pomona, Irvine, Ontario, I even went to see other doctors in Monterey Park, CA. None of the medical doctors I have encountered are as bad as her. I am trying so hard not to post any additional negative feedback to any readers, but the list is just keep coming… There are too many bad things I could say about her or to complain. I am so exhausted just to provide so many negative feedbacks about this doctor…
It is crazy!

I was originally seeing Dr. Kelly and had only minor complaints, but when she left for maternity leave her father took over. I received a back injury and was seen by Dr. Kelly once before she left. She prescribed medication that did not work & when I called the office I was advised to go to the emergency room & see them in 2 weeks. After ER visit #1 I was advised to see Dr. Wong within 3 days. I called the office but they couldn’t fit me in. A week later I was still in so much pain that it was affecting my everyday life. Called the office (again) and they still couldn’t find 10 extra minutes to see me & advised me to go back to ER.
After ER visit #2 I was informed that there was a problem & to get Dr Wong to refer me to a specialist. When it was finally time to see Dr Wong he disagreed with the other 2 physicians about the referral and gave more medicine that didn’t work. I called the office and… You guessed it… I was told to go BACK a 3^rd time to the Emergency room. After ER visit #3 I was told I needed a specialist again. I call the office and they couldn’t make me an appointment for 2 more weeks! Several days went by & the pain was unbearable. I called to see if they could work me in & was told to go to the ER for the 4^th time!
When I finally saw Dr. Wong again after 4 ER visits he agreed to refer me to a specialist for injections.
He gave me the specialist name & said he was putting the referral in. I show up for my appt and the referral was never sent. I ended up having to pay $ 100 out of pocket! I called the office to figure out what was going on and they said they didn’t have enough info to make the referral. They made me go get copies of all my ER visits and bring it to them. At that point I asked for an explanation as to why no referral was sent & I was never called for more info. They couldn’t give me a straight answer and tried to blame it on the front desk. In my heart I know the referral was never sent because the last time I saw him I told him I honestly didn’t think he was handling this situation professionally, so apparently he told me he would send it & then didn’t.
I just wanted a straight answer but instead his wife played the blame game, talked me in circles and had the audacity to say to me «don’t you think we are trying to help you, look at all this Money we are wasting on paper & ink for you»
Unexceptable and just plain Rude!!!
After that whole big ordeal, they finally sent the referral to the wrong doctor with the wrong diagnosis code! I had to spend 2 hrs on the phone with the insurance company to straighten it out because obviously I could not trust them to get anything right!
It took me 2 months, 4 ER visits, 1 urgent care trip, and Numerous calls to the insurance company to get what was suppose to be a Emergency referral in 72 hrs!
I have never seen a poorer example of a professional in all my life! This guy is lucky he hasn’t killed someone!
So unless you want to sit in a cramped office for over an hour staring at pictures of his daughter in her beauty pageant regalia and have unnecessary EKG’s run on you every time he can officially bill your insurance then I suggest you run as far from this guy as possible!!!
Oh, and I forgot to mention that out of all the times I saw him, he never once got out of his chair in front of his computer. He was treating me for a back injury and never once even took a look at my back.
I would have been better off letting my 3 year old examine me with his plastic doctors kit!
STAY AWAY!!!

I feel so strongly about the poor service and attitude here this is my first review.
They cram as many patients as possible in the short hours they have. Any positive review must be from their own workers. avoid at all cost ! Very hard to make an apointment on the phone because the front desk is unorganized and does not answer. I’ve had 3 visits.
First visit she made me do blood work right away and sent me out the office. When I was finished with the blood work she wanted to reschedule another apointment for checkup. BOom done got paid ! 5 minutes of work
2^nd apointment waited like an hour for a 5 minute doctor visit again. Blood work had problems have to redo it. Make a new apointment. BAM got paid again !
3^rd visit had to drive to Chinatown met the father dr Kai yip Wong .
my apointment was at 4 I came at 3:30.the workers were cleaning to go home. I saw the doctor and the first thing he told me was to come earlier I came too late «I don’t get it I was here early» …they bypassed my blood pressure and weight. «they treat me for high blood pressure too btw but I guess he doesn’t care» and he quickly pushed me out of the office as everyone is getting ready to go home.
I feel like dr Kelly Wong is just trying to fill out her forms to get paid from me while she learned from her father who is a more rude and faster version of that.
Btw he got paid while he was being rude to the customer… must be nice

went in because of a groupon deal. I got in, signed forms, sat down for around ten minutes and then I was immediately taken in. The doctor took around five minutes to come inside the and everything was done within ten minutes. fast and great service.

I usually try to be very fair in my reviews, but if I could give one suggestion to Dr. Kelly Wong’s medical office I would say stay away. The front desk receptionists were very unorganized. The parking for this location was terrible, and the medical office waiting room was horrible, it was dirty, and ugly, and Dr. Wong had pictures of herself dressed in beauty queen pageant regalia. Not the normal doctors office I’m used to. I had a 10 AM appointment with Dr. Wong after checking in and paying my $ 15 co-​pay it took the front desk receptionist 30 minutes just to give me my new patient information forms. I was told it would be anywhere from 30 to 45 minutes before I would be able to see dr. Wong. After one hour I finally asked for my co-​pay back and walked out of the medical office, never to return.

This may be my first time writing a 1 star review, and that’s because I feel THIS STRONGLY about it. Been there two times already.
WORST DOCTOR. Let me back this FACT up.
1. While waiting, I heard them calling Labcorp to get my blood test results. Shouldn’t they already have that on hand ready for my appt? Fine, I’ll let it pass.
2. I sit down, and she asks (in regards to my blood test results), this is for a physical right? NO. I mentioned during my last visit that I was experiencing heart palpitations, that’s why I got a blood test done. WOW… you’re clearly attentive.
3. Need another labcorp test for something minor (most likely nothing will result from it) and I ask if I can call to get results. NO. You must schedule ANOTHER appointment.
This doctor is only focusing on your number of visits so that they can charge insurance companies a hell of a lot of money. Most doctors will call to give you results if everything’s fine. They even had a note on the window saying, due to increase in cost of supplies, any paper copies made will be charged additional money. NOW YOU KNOW they’re money centered. All of my visits have been like 10 mins with massive amounts of waiting time.
RIDICULOUS. Should have listened to the other two reviews on here.

Came here from HMO insurance. Really bad expensive never have in my life. I have told doctor I need to go to get birth contorl with a specialist. She sent me to a doctor can not do the birth contorl. Visit her means waste your time.
After you told their mistake, they will let you waiting on the line for 20mins. And tell you to call them back next week. I need to go to visit the doctor to figure out my problom.
0 star for the expensive.

Came here after I bought a deal through living social for a laser treatment. Disaster started as early as the initial phone call. When trying to make an appt, it always went to the voice mail. I tried various times for 4 days before someone actually called me back.
At first, I almost thought this was a scam because the voice mail (when translated in Chinese) seemed unprofessional. Think it was the Dr’s father or something. It was incomplete as he paused at the end, lost his thought & hung up before you hear the beep. Who creates voice mails like that? Bad first impression.
Second, when I went in for my appt, I thought I stepped into the wrong office because it was just a doctors office. I was confused. Turns out this doctor is an internal medicine doctor who decided to do aesthetics on the side. In my mind, people are usually better at one thing than the other. I really hope she is better on the aesthetics side but then again it would scare me to think she is not a good Dr either. Tried to think positive with benefit of the doubt «at least she is a Dr right, cant be that bad»? Obviously, as a doctors priority, her regular patients were first. So I waited almost an hour before I was seen! Ugh.
Third: Finally… my treatment. She was very nice and attentive but seemed a bit rushed. The treatment itself wasnt as bad as I thought. But… here comes the horror. After the treatment, she of course introduced me to her hydroxy product and of course I bought into it. She didnt tell me how strong it was (prescriptive strength) especially when she should’ve known better after I told her I have very sensitive skin AND she is a DR!
I used it nightly per her orders and my face became a nightmare after 4 days of use! scaly, patchy skin. Started breaking out with mild infection and some of the dry spots started to scar up my face. I did research on my own and found out I was supposed to use it one a week and slowly increase usage when my face gets acclimated to the product (which she didnt know or tell me). My face went to extreme due to sensitivity which she overlooked even as a Dr. It took me over 5 months for my face to go back to normal with my own self treatment.
Dont get me wrong, the laser wasn’t too bad and did lighten up my freckles a tiny bit after 1 treatment but the craziness I had here is enough for me to try elsewhere. Not worth it.