Keith L Gurnick, DPM

Dr Gurnick is great. I came in and he correctly diagnosed my ankle pain, sent me to a nice physical therapist and I’ve just started running again.
He did his job correctly, answered all of my questions patiently. He’s a very pleasant guy too. I feel like I’m in good hands.

Front Desk:
Not great. Their paying system is not good. Not happy. Will not return ever.
The Podiatrist:
Warning: Went in to see about a pain I had on the side of my foot. He told me to go buy asprin and call him in a week, he gave me some ointment & pads to stick on the side of my foot. But since it was such a simple and easy appointment for him and he wanted to suck money out of me and my insurance he also told me he needed an X-​ray, he took x-​ray and told me the names of the bones. Like I care. Then he charged me $ 240.00 for an x-​ray that was absolutely NOT NECESSARY. Went to another Podiatrist and he did not take any x-​rays he gave me better advice and what to do and I am fine now, no x-​ray charged.
I would never ever go back or recommend this Podiatrist. Find someone else, there are plenty of them here in L.A.

Terrible place. Unhelpful staff. Customer needs take back stage.

I needed to see someone right away, as I was in pain. They squeezed me in for the next day. He ways funny, friendly and knowledgeable. He treated me right there, none of the «you have to come back for another appointment» stuff. He gets 5 stars across the board from me, I’m a fan! Why can’t more doctors be this accessible? Parking was only $ 3.00 and it was valet. To bad he’s just a podiatrist!
Also I asked about other options, which he said were unnecessary. He could have suggested more expensive options and did not. A real stand up guy!

This guy is good, I have been coming to him for years. My family sees him and it has all been great. Prompt, follows up and caring.

I am surprised that Dr. Gurnick does not get 5 stars from all of his other patients! Some people are never happy or simply have one negative experience and they generalize it to the whole practice. I think that is unfortunate because Dr. Gurnick is one of the best and most well-​respected podiatrists in the profession let alone within LA. He has a great bedside manner (a good sense of humor and he really treats everyone like a human being and not just another appointment). I have never been kept waiting more than ten minutes and usually am ushered right into an examination room upon arrival. Dr. Gurnick takes the time to be thorough and explains things and has great follow up. I couldn’t be happier. In a town with a lot of options, Dr. Gurnick and his office are truly tops! Thank you, Dr. Gurnick and Susan for always taking great care of me and my feet!

AVOID AT ALL COSTS!!!
After my initial appointment he reached a diagnosis and agreed to make me foot orthotics. After the nurse called the insurance and got authorization for the orthotics, she called me a few minutes later saying «your primary insurance doesn’t wanna pay for the next visit.» I said «okay, this happens a lot, the secondary insurance picks up what the primary doesn’t pay» and then she said «The doctor doesn’t wanna deal with that, YOU HAVE TO SEE SOMEONE ELSE!» What kind of doctor would refuse to treat a patients coz he’s too damn lazy to deal with insurance?! (PS: I have 2 insurances from 2 of the top companies in the country)
Later when I called and requested copies of my X-​rays to go see someone else, the nurse said that I don’t have to pay anything since they are gonna send me the X-​rays via email. When I got the email, the X-​rays were just blurry pictures of the physical X-​rays taken by a phone camera! How professional is that!!! I called back and they said if I want physical copies I have to pay. So basically I have to either pay the next physician to take new X-​rays or pay him to get copies because he’s too lazy to do his job!
This guy is all about money. He doesn’t have the courtesy to realize that he’s dealing with human beings who are already in pain. He thinks he’s running a business so if he has to do a few more steps to get his money, he’ll kick you out of the door.
Better have some self respect in the first place and go see another podiatrist!

Dr. Gurnick performed a bunionectomy on my foot in 2010 and I felt I had the best care possible. I interviewed a few doctors before my surgery and felt the most confident with Dr. Gurnick since he said post op I’d do exercises at home and wouldn’t have to commit to weeks of physical therapy like the other doctors prescribed. I healed in the time Dr. Gurnick predicted… I was jogging in a few months and was skiing after five. I told Dr. Gurnick I would recommend him to anyone who asked. He thanked me but also said that all patients heal differently so it was wise not to promise my friends they’d all heal as effortlessly as I did. Before and after surgery, Dr. Gurnick emailed me to see if I had questions (in addition to my office visits). Susan also called me to follow up before and after surgery. The surgical nurse told me that she wanted to have her bunionectomy performed by Dr. Gurnick because he was such a meticulous surgeon. Dr. Gurnick also has a great bed side manner and has a good sense of humor. (I’m posting this now because I looked up Dr. Gurnick to refer him to a friend and I thought it was important to share my experience. I have friends who had their bunionectomy performed elsewhere and some are still complaining about problems they’re having with their feet.)

Both Dr. Gurnick and Susan are the best! They are both incredibly kind and gracious from their medical treatment to their scheduling to their billing practice. I had a few hiccups with my insurance company and Susan helped me to resolve them. I needed to cancel my appointment since I was incredibly sick and they were very understanding. Dr. Gunick’s treatment is professional as well as helpful. He understands my body’s issues and has helped me greatly!

After relocating to Los Angeles from New York, I feel fortunate to have found Dr. Gurnick. From my first appointment, his manner was professional and warm…
He’s attentive without being arrogant. Qualities that are important to me.
Originally he helped me with a broken bone on my right foot. I was impressed with his treatment — he was conservative vs. alarmist. This type of approach is also important to me.
Most recently, I hurt my foot in the middle of the night. wasn’t sure if it was a break or a sprain, I left a message at 4:00 a. m t (he day before I was planning to travel for Thanksgiving).and Dr. Gurnick returned the call himself at 8 a.m. and made time to see me that morning. Needless to say, I was beyond grateful.
Susan who runs the front office doesn’t miss a beat. She has always been helpful from my very first call. She and Dr. Gurnick make a great team!

So I have to confess… I screwed up and was a no show for an appointment due to a calendering error on my part and would have totally understood if I had to pay a fee for this. Instead, I received the following email from the Dr. Gurnick himself, «…When you schedule an appointment at a doctor’s office it is customary and expected that you show up for the visit…(thanks for the explanation as to how it works, he continues)…I hope there was not any serious reason… but I suspect you are just an inconsiderate person who has no respect for others and their responsibilities and thus you didn’t make the effort, etc…» Maybe it’s me… just seems to be a bit strong. I sent an email explaining the error on my part, apologized, referred to the doctor who had referred me and asked to reschedule. His response… a single word… no…
I wouldn’t want a doctor that is that petty and seemingly quick to anger.

My experience so far has been incredibly positive. I wrote an e-​mail to their office Sunday afternoon expecting for the office staff to respond on Monday morning. Instead, I received a response from the Dr. himself on Sunday, and he called me early Monday to set up an appointment for that morning. He suggested not rushing into surgery — trying other techniques first and has not pushed any big ticket items or procedures.

great dr, but billing practice not correct. they bill you full amount, then bill insurance the same amount, then charge you the difference if insurance does not pay all– never accounting for what you paid. not ok.

Dr. Gurnick is my hero! We have been seeing him for 20 years for various things.
In my family we call Dr. Gurnick the miracle-​worker. To make my story as brief as possible, I suffered from a tremendously painful flat foot since I was a child. At about 20 yrs old I finally had my first surgery from Dr. Sharon Dreeban out of San Diego/​La Jolla. We all agreed that she botched the job. After that surgery I was in even more pain, in a foot cast with crutches for several more YEARS. It was horrible. I had seen doctors in Boston, Cambridge, Seattle and Phoenix at that point (wherever I had a family member is where I went to see a specialist) & they all told me the same thing «there’s really nothing we can do, you will just have to manage the pain from here on out».
Then I met Dr. Gurnick. He said he could absolutely fix my foot and was confident I would be one day pain-​free. He performed the necessary surgery (fusing some bones together and inserting a screw) and then he sent me for weeks of intense physical therapy (pool, massage, ultrasound, etc). The therapy was amazing. I can’t really remember what Phys Therapy group it was with, BUT nonetheless it was Dr. Gurnick who absolutely healed me. I have no pain to this day. He really changed my life and I am so grateful.

Some years ago I went to Dr. Gurnick for cortisone shots and a consultation about possible surgery for a neuroma. During the course of these visits he convinced me to purchase custom-​made orthotics. He hand-​made a mold of my foot and when the finished product arrived, I received a call to pick it up. Dr Gurnick never checked for correct fit or quality control. Around two years later I began experiencing back spasms. I was lucky enough to find a physical therapist who correctly diagnosed the problem as caused by one leg shorter than the other. The orthotics purchased from Dr. Gurnick should have, but did not address this crucial factor. Worse, my physical therapist noted that these orthotics were not the $ 300 custom-​made ones I ordered, but a cheap, over the counter brand. When confronted, Dr. Gurnick responded with arrogance and he was defensive. God forbid there be an apology. I had to fight, to threaten him with Small Claims Court, just to get my money returned. This whole situation was extremely weird. I do not necessarily believe Dr. Gurnick pulled a product switcheroo on purpose. However someone did, and if the doctor had taken the time to check the product, to care for his patient, … but he did not. Orthotics truly can be a lifesaver. But few doctors or manufacturers understand how to fit or construct them correctly. Even if I had received the custom-​made pair, I would not have been helped because Dr. Gurnick does not know or understand how to fit an orthotic by assessing a patient’s total body dynamic, not just the foot. And he is not alone. Sites like Unilocal are important so that the we the public can better protect ourselves from the rampant medical incompetence that exists. Overwhelmingly, it is the patient that suffers and rarely the doctor, whereupon comes the arrogance, the greed, the complete lack of integrity.

Dr. Keith Gurnick and Susan are totally AMAZING!!! What a knowledgeable, professional, and caring office/​Doctor. I had a bunionectomy on my right foot. From the first consultation I knew that Dr. Gurnick was going to be my doctor. He was very knowledgeable and he related the information in a way that I understood the step by step process of the surgery. He made himself available for any questions. I decided to take a significant amount of time off of work; so, that I could heal with out rushing back to work. Susan made sure that all the paperwork was ready and that Dr. Gurnick’s portion was completed. It was so easy. All I had to do was fill out my portion. Dr. Gurnick signed all the paperwork the day of the surgery and even took the time mail it out for me. Susan called everyday (during the week) to check up on me and to see if I had any questions. It was so wonderful to have her check up on me. It made me feel that they were available at all times (and I truly believe they were available at all hours). Dr. Gurnick used The Beverly Hills Doctors Surgery Center and it was convenient, clean, and had very friendly staff. Dr. Gurnick used Dr. Gordon as my anesthesiologist and he was perfect. Dr. Gordon called me the night before to see if I had any questions. Before he called he made sure he had read all my health records given to him and he was aware of all my medical conditions. Right before the surgery Dr. Gordon explained his process step by step and asked if I had any questions. I never felt any stress about the surgery and I felt like I was never alone. I highly recommend Dr Keith Gurnick and his office for any of your foot problems. Btw, he also specializes in children’s feet. I very happy and excited to see my brand new foot!!! Arlinda Kim