Kay Jewelers

PLEASE BUY YOUR JEWELRY ELSEWHERE.
After they inspected my ring, the associate overlooked entering the visit to my account. a couple of months later, a diamond fell out. When we went back to have it replaced, we were told we would have to pay for it because the ring had not been inspected. The amount of turnover at this location has been insane. They refused to work with us and the jerk of a manager was rude and dismissive. Corporate has yet to call us back and assist us on this matter.
Will NEVER buy from Kay again.

Overall most of my encounters have been pleasant with the staff here at Kay. They helped me narrow down the best ring to propose to my fiancée with; worked with me on getting the watch I’d keep eyeing while passing by, and provided fairly honest & accurate advise on deciphering between crap and quality products.
Despite minute hiccups once or twice, I’m very happy to have gone with Kay as my personal jeweler at this point in my life. They’ve proven better than all the other mall jewelers I’ve come across and always find a way to make out-​of-​reach /​expensive items affordable in some manner. Give them a try! In the end, you can’t go wrong with 20% down + interest free for a year.

I worked in the mall and would pass by this ring case with one ring I just had to have. They hooked me up with credit. I was able to walk in and make a payment, instead of going through all the mail crap. Everyone was very nice!

Great staff good prices and my wife loves everything they helped me select so far. The staff is always joking around with me and make me feel welcome even if I’m just browsing. As long as y’all keep the good attitudes and keep your prices competitive I’ll keep on coming… and as long as y’all let me keep my Kay card haha. See y’all soon.

This place is the greatest place for couples. You buy a wedding ring and have the opportunity to trade it in with the same value over and over again for another better and bigger one– Basically your ring never looses value! Very friendly customer service, the guys here were awesome and made my experience quick and valuable!

Please Do Not purchase from Kay Jewelers. I purchased a ring guard for my wife with their warranty less then one year ago today.
We stopped at the store to have her ring cleaned as she does all the time and they noticed two small diamonds missing. No issue we have the warranty. NO they said when you had the ring cleaned and we informed you all diamonds are secure you did bring your paperwork in so its not covered. This is total Carp. Please buy from a more regrettable jeweler. They are not.

I’ve never felt so disrespected in my life. I went in with my wife to buy her a bracelet she wanted for Mother’s Day, and it was understandable that we didn’t get help right away, since all the employees were busy with someone. But once I saw they didn’t even mind us at all, and one of them was wrapping up the gift for someone else and they walked away. When he walked right by me and my girl, and said «I’ll be right with u» and went on to help someone who had been there for about 5 minutes, I couldn’t believe it. I had been standing there with no help for like 20 minutes! I found it so rude that because of either how young I look, or the way I dressed they decided to go and help someone else! It was pathetic and the rudest move I’ve ever dealt with. I was so angry I walked over and made it clear that I knew he had seen us and told him I found it extremely rude that he did that! Never coming back here again! I cut up my Kay jewelers credit card as soon as I got home. I can’t believe they called me last week inviting me out for this «great Mother’s Day sale» and got treated this way! Horrible people!

I had a $ 100.00 coupon and minimum spending to redeem the coupon was $ 300.00.
My wife picked up an item. Manager said this item priced $ 320.00.
When the manager found out we want to use our hundred dollars coupon for that item, at the cash register she over priced the item to $ 420.00 !!!
We shocked but she did not care and she said the price was $ 420.00 if we want to use our coupon !!! We did not purchased that item and we called 800 umber of the company but they ignored us as well !
They were not honest and they cheat to people. Be aware of them.

Poor service, poor quality, and severely over priced.
I bought a pearl ring for my wife about 1.5 years back from a sweet older lady. Great service when buying the ring. The lady spent a good amount of time with us even though we weren’t exactly breaking the bank with our purchase.
Fast forward to about ⁸⁄₁₇ My wife came home one day with the pearl completely missing from the ring. I know pearls are more delicate compared to other stones so I understand some issues are to be expected. I take it in to get repaired and even with esp (does not cover the lost pearl. Not thrilled but I understand) they tell me it will be about $ 100.again not thrilled but I understand.
Anyways, they send it out and say they should have an estimate for me in a few days. I missed the call ⁸⁄₂₁ and they leave a voicemail asking me to call them back. I spaced on the voicemail and call back ⁸⁄₂₅ (oops).
Here’s where it gets interesting. When I call to review the estimate, they inform me that I approved the repair the day they left the voicemail (⁸⁄₂₅)… Oh yeah and that it was $ 165… And was gonna take 8 to 10 days. On ⁹⁄₄ my wife goes in to see how the ring is going and is told it is 10 days from when it was approved and would be ready ⁹⁄₉. (Which I was told was approved on ⁸⁄₂₁ but had somehow changed dates again?) p. s. Ring was ready on this date so good job there.
All this to say that repair service is slow and expensive. I would not recommend them in the future and may consider taking repairs elsewhere despite having their extended service plan.

I got a diamond ring for my fiancé with their help. very good prices. very knowledgeable staff.

I HATE THIS PLACE!!! The people at the store are rude! Even the customer service number people are rude and unhelpful, An open heart necklace was given to me when my grandpa passed in ¹¹⁄₂₀₁₂. I have now taken it TWICE (October & December) to have the chain fixed because it broke. I had to take it in for a THIRD time due to it braking AGAIN… They can’t even give me a new chain. How many times does that need to happen before they find a solution, that is not going to have me wasting my time and gas every TWO months to have a chain soldered. They want to solder it for the THIRD time. This was the ONLY option given to me. Why can’t they just replace a chain that has now broken THREE times. How much is a chain worth when we spent well over $ 500 dollars at the store. Where is the customer service? Is it really that difficult/​expensive to replace a chain? I will NEVER shop at a Kay Jewelers again and suggest that you don’t either. They will treat you like you and your family don’t matter…

This location is the best. I live about 10 minutes from a closer one but I make the extra 30 min drive just for the service. After a stressful experience dealing with the local store getting the ring sized I finally went to Canoga and long story short Najwa made everything ok, Very satisfied.

These guys are good. My gf bought a seasonal necklace from them and they gave us great service. Few months later the chain broke and we were in the mall one night and walked in with no receipt and showed them the chain. Right away they replaced it with a smile.
Thanks guys

Sales associates are very knowledgeable and informative. Got signed up with the Credit card right away. Great way to start earning credit. Also the jewelry collection is to die for! Great selections!

I worked with the store manager 7 years ago at the Northridge location. When they moved her the Topanga Plaza and gave her her own store I followed her there. I have since converted my husband and several friends to use not just this location, but her specifically. The service at this location can’t be beaten and they are not very pushy as a rule of thumb. I had to get my engagement ring replaced (which was originally bought elsewhere) because the diamond cracked. They worked hard to find new stones to recreate the custom ring my beloved had designed years ago.