Kaiser Permanente East Los Angeles Medical Offices

Have had nothing but good experiences here. Just got some lab work done — was in and out in 15 minutes. The X-​ray tech even pushed his lunch back a bit to accommodate. Obviously if you come during peak hours, expect to wait. Also, I think it depends on what you’re there for — OBGYN appointments I experience a longer wait time than my primary care doc. However everyone is friendly and accommodating, docs explain and ask questions, stay in communication via
website. I only wish they had ultrasound capabilities so I don’t have to go to sunset office.

Kaiser always sets expectations to be here 15 minutes earlier and if you even late it is doctors approval to still see you. HOWEVER, it is ok for them to make you after you appointment time. You get punished either way. Honestly they should stop making appointments so close together. Then when you are with your Doctor you are being rushed and not listened to.

This kaiser is alot of hassle for me and my grandma. We go there and of course there is good parking but the customer service is no bueno! T he building is nice but i just think they need to hire new people ir just change their procedures around a little bit. But if you go here expect to wait even though there is like no one whatsoever in the while hospital

Simply put, the intake clerks (not the pharmacists) are rude and apathetic when it comes to patient service. Unless they know you, you will get perfunctory service and curt replies to any questions. The word «phlegmatic» comes to mind when speaking about Kaiser East Los Angeles pharmacy workers. Too bad, as Kaiser medical staff is top notch for a managed health care system.

They need to put more receptions here! One receptionist doesn’t cut it when there is 6 people in line.
I don’t know why every time I come here there is one or two receptionist to check in. Even at radiology department. Come on you need three receptionist and they need to work faster.
I’ve only seen doctor Reyes here and he is a cool doctor but I’m only here to take my mother. Other than that parking is private and it’s so close to the train station.

I am really not a fan of this center. The only upside is the distance to me as well as the parking– there is always parking.
Usually my experience with Kaiser is pretty great with dedicated staff, doctors and nurses. However, I am not thrilled with this facility.
1) It is not an all in one facility, meaning they don’t have all departments in one (no OBGYN) and the optometry department does not do contact fitting.
2) Dr. Luna is nice, but I feel like she can push her own agenda a bit. One experience was very good, and my next visit I went in for test results. When i got a phone call from the nurse, he read the note to me, she said «Patient is very anxious and nervous to know…» which to me is a really unimportant detail.
If I have to go to this one, I will, but if I have the time, I will go to Baldwin Park or Sunset.

come here if you want to waste time. It took me almost 2 hours to get my blood work done. Basically because they had one lady checking in everyone. And it was a Monday around 11am… All in all I came in here for a 9:15am physical appointment and it took a total of almost 4 hours when everything was said and done. The nurse station took 50 min, the pharmacy took over an hour, then the blood fiasco… I know Kaiser’s are not especially fast facilities (i have been to a few) but this place takes the cake. And then everyone at the help desk just looks at you like «what do you want us to do…» I have come to the conclusion that everyone that works for Kaiser hates Kaiser. I know this from experiences and the fact that the few Kaiser nurses that I know specifically tell me. Its pretty bad when the people that work at Kaiser tell you «oh no… you have to switch to a better health plan, because Kaiser sucks!»

Nice hospital, garbage doctors Monica lugo is never there she always on vacation and the last doctor I got (can’t remember her name) some African doctor sucked I told her I wanted an x-​Ray to check my sinus and brain and she refused I left that place so pissed can’t wait to change my medical insurance again because Kaiser SUCKS!

I made an appointment last minute. Like that day. Showed up 10 minutes early and they called me in straight on the dot. I love my doctor she’s sweet and nice. She makes things clear to understand. The nurses are sweet and understanding. The hospital has a calm vibe. Which I really liked.

There’s free wifi here! I’ve heard mixed opinions about Kaiser’s service but I’ve decided to give it a try since Kaiser have everything in one roof (blood test, pharmacy, optometry, sometimes emergency room, and family clinic). This Kaiser actually don’t have an emergency room but family clinic/​optometry/​pharmacy/​blood testing area is available. This particular location seems pretty new, plenty of parking spaces to park. All the staffs and nurses are really nice and attentive. I even got a free reusable bag for joining Kaiser, neat! I was there for a physical check up and Dr. Hsu was my default doctor. It was quick and even the blood testing was quick. I got in and out of the building within 30 minutes. Front desk was really helpful with some of my questions as well. I also noticed that they have a self-​check in kiosk– how high tech is that!

I hate coming. I show up 40 mins early and I still don’t get seen on time. I show up late, doesn’t matter. I should have shown up late. Then at least I wouldn’t have to waste time sitting and waiting.

This place is great! The staff the nurses the doctors! It’s clean and everyone is super friendly!

Very organized Kaiser office. Free parking, and the lot is pretty big.
I’ve been here twice, both for shots from the Nurse’s Office. Both visits went extremely smooth and the nurses were always helpful. It was never busy either morning that I went, and I could always find a parking spot.
I’ve always liked Kaiser’s because they’ve always been well-​maintained, finely staffed, and had quick service. This one is no different. Highly recommended.

This review is for the pharmacy, I don’t really go here, but since it’s a close convenient meeting point between Downtown LA and Whittier, in getting my/​our refills before they close. I must say there are times it gets really crowded and times it’s empty. But no matter what the pharmacists really try to get you in and out, and remain very helpful. For that I don’t mind coming here, it’s the congested ones I try to stay away from.

There are several Kaiser offices closer to me but Kaiser ELA has the best service and offices.
All of the staff at check-​in, the nurse clinic, the doctors, and pharmacists are all welcoming. They know what they’re talking about and don’t make you feel stupid when you ask questions. Dr. Meza in family practice is very nice. Dr. Bestidas and Dr. Cheng are great pediatricians.
I’m happy to make a longer drive as long as I know my kids are in good hands.

Pretty efficient here. Of course like any medical center, if you don’t make an appointment and come during a busy time don’t expect to get a quick turnaround.
Every time I’ve been here, the nurses and the doctors know what they’re doing, are pretty nice and have made my experience painless and surprisingly pleasant… even when I need a shot or they take blood.

This is not the nearest Kaiser center to me, but I like the facility because its super convenient. The place is right off the 60 fwy and right across the street from the gold line. There is FREE parking! I know it doesn’t seem like a big deal to some people, but the other centers in LA do not offer that. Unbelievable right? I would have to shell out additional moola to pick up a prescription or a simple nurse visit!
The building itself is newly painted and the inside is clean and welcoming too. The doctors, nurses, and staff are also very helpful. All in all, it’s my go to facility for Kaiser in LA.

This review is for the pharmacy. I usually order refills for my mom’s prescriptions through their automated telephone service and usually they are ready when the system says they will be (the next day). HOWEVER last week I called it in Thursday and when my parents tried picking up Friday, they were told they’d be ready Saturday. I went in on SAturday and only 1 of the 4 was ready… was told the rest would be ready Monday… Monday not ready, Tuesday we will see…
This just doesn’t make sense, if someone can drop off a prescription and wait around for it to be ready why does it take 4+ days for a refill to be ready?