Jinhee Hann

We were first-​time buyers. Our agent suggested we go with Jinhee and we are sure glad we did. Our loan was modest (in fact I’m not entirely sure that she even made a penny out of us), but she was always accessible and locked down the best rate for us. She literally went the extra mile to ensure that we closed successfully, driving 20 miles to the godawful escrow (seller’s choice) to personally hand over our closing funds which we failed to wire due to escrow’s lack of communication. After we closed, she even sent us a bottle of champagne! I’m thankful we found Jinhee and wholeheartedly recommend her to anyone looking for a mortgage broker.

I met Jinhee last year via Prospect over the phone. She was super warm and friendly but also completely professional. She was very honest and very good with numbers and was able to present multiple scenarios. Then, this year, while looking for a loan officer, I chose her over others loan officers because she impressed me with her professionalism, knowledge and accessibility. She spends several hours on the phone guiding me through the process and making sure she had enough information to pull things off without a hitch despite a difficult loan situation. She also was confident in her ability to do the loan and instilled the confidence that I made the right choice and would be taking care of. She is really good at her job and she really cares about her clients. She prepared and reviewed my loan application and documents with fine toothed comb and I didn’t have to submit any additional documents because she knows what was needed from the beginning. My loan process run into many obstacles along the way due to the seller, but Jinhee was there 24 – 7 ready to tackle all issues and to make sure they were all solved. She was incredibly responsive and quick to reply my hundred of emails and voice /​text messages during the loan process. And my husband and I got great rate that my friends can’t believe. Lastly, Jinhee continues to service her clients AFTER the deal closes. Thank to Jinhee, we purchased our first home and we couldn’t have done it without her!

I can’t say enough about Jinhee. Even though my credit is good, my refinance situation was complex. Jinhee really knows the ins and outs of the mortgage business. And Prospect Mortgage is a company with integrity, which is rare these days. My refi took around 3 months (!!!) to get done. But Jinhee stuck with me, through thick and thin. I can’t imagine a better experience. And a shout out to Scott Groves, how steered me to Jinhee in the first place!

Like lots of other people, we were looking for a difficult refi after striking out with modification overtures to our bank, and were in danger of losing our home. Jinhee was the 179^th person I talked to, just as I was thinking of giving up. Whereas every other mortgage officer met my questions with «I can’t answer that… unless and until you fill out a loan ap,» Jinhee always said, «Sure, happy to give you that information and share my professional advice.» This was before she had any inkling that it might lead to business for her, and with full awareness that I am an informed, fairly difficult client with my own ideas. Thanks to Jinhee’s tireless work and advocacy, her creativity and expertise, we were able to work out a refi after failing for more than a year, and keep our beloved roof over our heads. The rates and fees at the company she works for, while not exorbitant, may not be the absolute cheapest out there, but for the herculean effort that Jinhee made on our behalf, it was worth well more than we actually paid. I’m glad she escaped the corporate behemoth that she had been tethered to so that she can work at a smaller place with individuals like me and help make people’s lives better, her overarching professional goal.